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Reviews of Courtyard by Marriott Virginia Beach Norfolk

3 out of 5
Courtyard by Marriott Virginia Beach Norfolk
5700 Greenwich Rd, Virginia Beach, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 286 out of 695 reviews" "
Rating 8 - Good. 250 out of 695 reviews" "
Rating 6 - Okay. 88 out of 695 reviews" "
Rating 4 - Poor. 42 out of 695 reviews" "
Rating 2 - Terrible. 29 out of 695 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Al

Liked: Cleanliness
Greatest
Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Travelled with partner
Disliked: Property conditions & facilities
Had problems checking in and room was not kept
Stayed 4 nights in Mar 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice rooms and amenities.
Stayed 2 nights in Mar 2024

2/10 Terrible

LATISHA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property needs some serious maintenance. My room wouldn’t work and I had to call maintenance every time I had to enter my room. The water in the bathtub seems to have drainage issues- the water would sit for hours. I ended up going to someone else’s room that I knew to shower. I was in town for a nationals with my team. I am the coach and would stay out for hours and to come back from a 16hour day and not only could go into my room but not have a relaxing shower was soooo frustrating and emotionally stressing
Stayed 2 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

michael, MECHANICSVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriot is always my first choice. Clean rooms and nice facilties. The only shortcoming was that the TV was to the side of the bed instead of the foot so we had to lay one one side to watch it
Stayed 1 night in Jan 2024

8/10 Good

Schnavia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Nov 2023
Response from Jen on Nov 7, 2023
Thank you so much for sharing. We are so happy to hear that you had a great stay with us!

10/10 Excellent

Rynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on Oct 26, 2023
Rynn- Thank you so much for sharing. We are so happy to hear that you had a great stay with us.

6/10 Okay

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was fine, but I can’t get my deposit for incidentals refunded. I contacted the hotel and was told it would be refunded by a particular date. As of that date, no refund.
Stayed 1 night in Sep 2023
Response from Jen on Oct 12, 2023
Dave- as explained earlier, this was an authorization and not a hard charge to your card. If you are looking for a refund to be issued to your credit card, you will not see that as we never charged you. You would see a pending authorization & eventually it is no longer pending. If you still see that on your account after 7 business days past check out, please contact the hotel directly and we will be happy to assist with contacting your bank with you.

10/10 Excellent

Lattice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor of hotel. Room was clean and had balcony.
Stayed 2 nights in Sep 2023
Response from Jen on Oct 12, 2023
Thank you so much for sharing. We have high standards of cleanliness and are so happy to hear that we have met your expectations!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service
The hotel was easy to find. Our room was comfortable but the hairdryer was covered in old dried hair product and hair. The property needs revitalizing!!
Stayed 1 night in Sep 2023
Response from Jen on Sep 21, 2023
Thank you so much for sharing. We are pleased to hear that your stay was comfortable! I do apologize for the hairdryer and ask that you contact the property so that we can get that changed out as soon as possible.

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking and close to the interstate.
Stayed 1 night in Sep 2023
Response from Jen on Sep 20, 2023
We are always pleased when our central location works out so well for our guests! Thank you so much for your review and we look forward to having you as our guest the next time your travels bring you to the Southern VA area.

8/10 Good

Dadrie

Stayed 1 night in Sep 2023

6/10 Okay

Marline

Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My #1 choice
This is my 2nd time staying here and I'm still loving it. Conveniently located, great rooms, excellent custome service, and friendly staff.
Stayed 3 nights in Sep 2023
Response from Jen on Sep 14, 2023
Wow! What a fabulous review! It is our pleasure to serve you and we appreciate the love! I will be sure to share with the staff your awesome review. Please don't hesitate to let us know when you will be traveling back into the area!

8/10 Good

Darshell

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No thank you
Once again the stay at the Courtyard Marriott was not pleasant. The hotel was old, and hot. The bistro was less than inviting, costly and not very clean. We have learned our lesson. No more stays at Marriott.
Stayed 5 nights in Sep 2023
Response from Jen on Sep 14, 2023
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconveniences you have experienced with the bistro. If you would care to share specific details, please contact us at the hotel directly.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Trip to VA Beach
My only issue was the tub didn’t drain causing water to fill the tub while showering. It is in a great location 15 mins from the beach.
Stayed 2 nights in Sep 2023
Response from Jen on Sep 11, 2023
Thank you for choosing to stay with us at the Courtyard Virginia Beach/Norfolk during your beach get away. While we are happy to hear when our central location works out so perfectly for a guest's visit, we do offer our apologies for the issue you experienced with your tub.

10/10 Excellent

Shawn

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

joel

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from JT on Aug 29, 2023
It sounds as if things didn't go the way they should have. For that, I am truly sorry.

10/10 Excellent

Scotty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sydney was great at check in. One of the fastest and easiest check ins ever! Cathy at the Bistro was awesome! Very friendly and personable. Room was nice and clean. AC works nicely was able to make room cold. Shower was a little confusing but water was no e and hot. Bed very comfortable. Slept great
Stayed 1 night in Aug 2023
Response from JT on Aug 29, 2023
What a fantastic review! Thank you so much for sharing and especially for the staff shout out. These two ladies are amazing people and we truly appreciate the recognition.

10/10 Excellent

LUIS

Stayed 1 night in Aug 2023

8/10 Good

Soe Soe

Carpets are looks not clean
Stayed 1 night in Aug 2023

6/10 Okay

Don

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing noisy next to interstate bed had wet spot in the middle person for bistro was a no show expected more received less
Stayed 1 night in Aug 2023
Response from JT on Aug 27, 2023
Thank you for sharing your recent experience with us. I can understand your frustration of needing a restful night and not getting any due to having a room facing the highway. I'd like to personally extend my apologies for any noise disturbances caused by outside elements. We want all our guests to have a great stay. It sounds as if we dropped the ball on you. For that, I am truly sorry.

8/10 Good

Evelyne

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Eileen, Concord

Business traveller
Liked: Cleanliness
Good geographical location. Somewhat dirty and very noisy. Will stay somewhere else the next time.
Stayed 3 nights in Aug 2023
Response from JT on Aug 24, 2023
While we are happy to hear that our central location worked out for you, we do apologize for any noise or cleanliness issues you encountered during your stay.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned and host was nice and it was in quiet area
Stayed 1 night in Aug 2023
Response from jt on Aug 17, 2023
Thank you so much for sharing your experience. We are pleased to hear that you had a good stay with us.

8/10 Good

nafan

Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool
Stayed 3 nights in Aug 2023
Response from Jen on Aug 17, 2023
Thank you so much for sharing. We are happy to hear that you enjoyed your time at our pool. It is nice to take a long dip after being in this heat wave for the couple weeks!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jen on Aug 14, 2023
Thank you so much for sharing, we are pleased to hear that you enjoyed your stay with us!

8/10 Good

Patricia

Stayed 1 night in Aug 2023

10/10 Excellent

Vionna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Hasan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff was very rude to me and my bathroom was filthy smh wish I could get a credit for another night somewhere else
Stayed 2 nights in Jul 2023
Response from JT on Aug 12, 2023
On behalf of our entire staff, I would like to extend my apologies that your experience did not reflect our usual high standards of service. We deeply regret to learn of the inconveniences you encountered and apologize for the disappointing service you received from our staff from the start.

4/10 Poor

Carl

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not so great
The water for the shower did not get hot.
Stayed 1 night in Aug 2023
Response from JT on Aug 9, 2023
We offer our sincere apologies for the maintenance issues that you encountered with your hot water and appreciate you alerting us to your experience. We will be dispatching a work order to ensure that this is an isolated incident.

2/10 Terrible

Sayema

Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Aug 2023
Response from JT on Aug 9, 2023
We are sorry to hear that your stay was less than stellar. If you care to provide feedback, please contact us at the hotel directly.

6/10 Okay

John

Travelled with family
Liked: Cleanliness
A/C did not cool the room properly. Overpriced.
Stayed 1 night in Aug 2023
Response from Jen on Aug 8, 2023
Thank you for sharing, our team is in tune with trying to make things right. Had we known about any AC issues, we would have done what we could to resolve for you at that time. We want for your stay to be comfortable and we are sorry to hear that did not happen for you.

8/10 Good

Howard W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Thomas

Business traveller
business got done early so did not need to stay over night- contacted Expedia to cancel my reservation & get my refund- Expedia advised me reservation canceled , but no refund from Marriott - I will not use Expedia again or stay in a Marriott hotel!
Stayed 1 night in Jul 2023
Response from TJ on Aug 2, 2023
I can understand how that could be frustrating. Upon booking your reservation through a third-party site, they collect your payment, not the hotel. If you need flexible booking options in the future, please book directly through the hotel's website.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable prices good rooms short drive to the beach.
Stayed 1 night in Jul 2023

8/10 Good

Saihury

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Jul 2023
Response from Jen on Jul 27, 2023
Thank you so much for your review, we look forward to your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, close to the beach, lots of parking
Response from Jen on Jul 26, 2023
What a great review! Thank you so much for sharing. I am pleased to hear that we have met your standards of cleanliness. We are appreciative of you recognizing the staff, as they do work hard.

8/10 Good

Karlene

Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great!
Stayed 1 night in Jul 2023
Response from Jen on Jul 26, 2023
We love to hear that you had a great stay with us! Thank you so much for sharing.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean rooms!
Stayed 1 night in Jul 2023
Response from Jen on Jul 26, 2023
Thank you so much for your kind words!