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Reviews of Candlewood Suites Chesapeake, an IHG Hotel

2.5 out of 5
Candlewood Suites Chesapeake, an IHG Hotel
4809 Market Pl, Chesapeake, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 187 out of 397 reviews" "
Rating 8 - Good. 115 out of 397 reviews" "
Rating 6 - Okay. 47 out of 397 reviews" "
Rating 4 - Poor. 27 out of 397 reviews" "
Rating 2 - Terrible. 21 out of 397 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

The property had easy access to get to places.
Stayed 4 nights in Mar 2024
Response from Melinda W - General Manager on Mar 25, 2024
Thank you Lisa for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Asrat

Liked: Cleanliness, amenities
Good
Stayed 1 night in Mar 2024
Response from Melinda W - General Manager on Mar 20, 2024
Thank you for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

rodney

Travelled with partner
Liked: Property conditions & facilities
Wonderful establishment definitely booking again!
Stayed 2 nights in Mar 2024
Response from Melinda W - General Manager on Mar 10, 2024
We look forward to seeing you next time Rodney ! Thank you for the feedback. Your friend in hospitality,

10/10 Excellent

Patrick, Newport News

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and property was well maintained.
Stayed 1 night in Mar 2024
Response from Melinda W - General Manager on Mar 10, 2024
Thank you Patrick for the 5 out of 5 review. We hope you get to come see us again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

2/10 Terrible

Luan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Melinda W - General Manager on Mar 10, 2024
We hate to see that you did not enjoy your stay. If you would like to talk directly about your stay call us at the hotel.Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The attentiveness of the front desks staff . The front desk clerk at night very friendly. We loved the suite . We will definitely come back . 💯
Stayed 1 night in Mar 2024
Response from Melinda W - General Manager on Mar 4, 2024
David,Thank you for the 5 out of 5 and we look forward to your future visits! Your friend in hospitality,

6/10 Okay

May

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed for a night. In our studio room, the entire front of one of the cabinets was off and the door knob fell off the bathroom door. To say the least, it is very outdated. However, the staff was nice and the room and sheets were all clean
Stayed 1 night in Feb 2024
Response from Melinda W - General Manager on Mar 4, 2024
May-Thank you for bringing this our attention. We had a full renovation last year. We will make sure to address the issues in your room. We hope to have the opportunity to serve you again.

10/10 Excellent

Yasmenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melinda W - General Manager on Mar 4, 2024
Thank you for the feedback!

10/10 Excellent

Danise M

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again
Stayed 7 nights in Jan 2024
Response from Melinda W - General Manager on Mar 4, 2024
Danise-We are delighted to hear that your stay checked all the boxes. We hope to see you again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

4/10 Poor

homin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melinda W - General Manager on Mar 4, 2024
Thank you for your feedback. We hate to see that your stay was less than perfect. If you would like to tell me more about the stay contact me directly at the hotel.

10/10 Excellent

Zakee

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Rooms was clean and the staff was very helpful and polite. I’ll always come back.
Stayed 2 nights in Dec 2023

4/10 Poor

T

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I had high expectations, since the last candlewood I stayed at was really nice overall. This was the opposite of what i was expecting. The first room we got put into wasn't bad but the microwave was broken. They moved us to another room but this one was super dirty, microwave was messed up and the heating system was broken. We were soo disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.
Stayed 2 nights in Nov 2023

8/10 Good

Charles, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service
Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Valencia, Orange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. There was an issue of an extra charge on my card, but they got it cleared up right away.

8/10 Good

Gary

Stayed 1 night in Oct 2023

10/10 Excellent

Alexzandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sherri, Douglasville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for work. Always stay here
Stayed 1 night in Aug 2023

4/10 Poor

KATHALEEN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.
Stayed 1 night in Sep 2023

10/10 Excellent

Temika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2023

8/10 Good

Darrell, Arlington

Liked: Cleanliness, property conditions & facilities
Staff was very pleasant!
Stayed 2 nights in Aug 2023

2/10 Terrible

Tieshia, dorchester

Disliked: Cleanliness, property conditions & facilities
There were roaches in my room
Stayed 3 nights in Jun 2023

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

10/10 Excellent

NADYNE

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
very nice room very clean very quite
Stayed 1 night in Jun 2023

6/10 Okay

Discover

Disliked: Cleanliness, property conditions & facilities
Stay somewhere else.
Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and well kept up.
Stayed 1 night in May 2023
Response from Melinda W - General Manager on May 31, 2023
Thank you Andrea for staying with us. We appreciate the feedback and hope to see you again. Your friend in hospitality,

8/10 Good

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very nice and accommodating to me and boyfriend.
Stayed 4 nights in Apr 2023
Response from Melinda W - General Manager on May 5, 2023
Thank you Jimmy! I am so glad you enjoyed your stay at the Candlewood Suites Chesapeake/Suffolk! We hope you come again. Your friend in hospitality,

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.
Stayed 3 nights in Mar 2023
Response from Melinda W - General Manager on Apr 7, 2023
Melissa- We are pleased to here your stay was a perfect 5! We hope you get to come back again. Your friend in hospitality,

8/10 Good

Twanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2023
Response from Melinda W - General Manager on Mar 10, 2023
Hi Twanda- We are glad to hear you enjoyed your stay with us and we hope to see you again! Your friend in hospitality,

10/10 Excellent

Nichelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.
Stayed 2 nights in Feb 2023
Response from Melinda W - General Manager on Mar 10, 2023
Nichelle- We love to hear that you noticed our upgrades and we can't wait to see you on your next visit to the area. Your friend in hospitality,

10/10 Excellent

Montoya, Suffolk

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, room clean staff friendly
Stayed 1 night in Feb 2023
Response from Melinda W - General Manager on Mar 10, 2023
Montoya- We appreciate the 5 out of 5 rating! We hope to see you again. Your friend in hospitality,

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was gross and dirty
Stayed 2 nights in Feb 2023
Response from Melinda W - General Manager on Mar 10, 2023
Ashley- We hate hate to hear that your stay was less than perfect. Thank you for the feedback. If you would like to talk to me directly about your stay feel free to contact me at the hotel. Best Regards,

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Feb 2023
Response from Melinda W - General Manager on Feb 15, 2023
Thank you Nathan for the 5 out of 5! We hope to see you again.

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Melinda W - General Manager on Mar 10, 2023
Thank you Darrell! Your friend in hospitality,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean area and nice staff,room was excellent
Stayed 1 night in Feb 2023
Response from Melinda W - General Manager on Feb 6, 2023
We appreciate your feedback Kenneth and we hope to see you again at the Candlewood Suites Chesapeake/Suffolk. Your friend in hospitality,

10/10 Excellent

DJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Melinda W - General Manager on Jan 11, 2023
Thank you DJ for the perfect 10! We look forward to your next visit at the Candlewood Suites Chesapeake/Suffolk.Your friend in hospitality,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are small and pillows are too small. All else is above average.
Stayed 1 night in Dec 2022
Response from Melinda W - General Manager on Dec 28, 2022
Thank you Steven for your feedback! We hope to see you again. Best Regards,

4/10 Poor

Richard

Disliked: Staff & service, amenities
I made the reservation on November 24, 2022, @ 8:45 pm and got confirmation from Expedia @ 8:57 pm. Went to Candlewood to register for my room. An interior door was locked, a young girl come to the door to open the automatic doors. As we walked toward registration I told her I had a reservation. She proceeded to punch in a code to get behind the desk to look. Could not find it. I told her I just made it through expedia. She couldn't have happen because they are all booked up. Experia shouldn't have accepted the reservation. I would have to go somewhere else. Frustrated, I did go to Hampton on 511 USAA Drive 4 minutes away. Booking .com made the reservation and confirm the reservation when I arrive at about 10:00 or so greeted respectively as if they were waiting for me all night. Very warm reception. And not only that Candlewood put me as a no show. I'm currently requesting a refund from them and Capital Onemy credit card company. I ask them to check the security cameras between 8:45 and 10:00 pm. Haven't heard back as of yet Please help to end this matter.
Response from Melinda W - General Manager on Dec 7, 2022
Richard,We hate to hear that you had such a bad experience. After doing some research it appears you booked our hotel Candlewood Suites Chesapeake but you went to the Candlewood Suites Norfolk Airport and stayed at the Hampton Inn Norfolk. We were not sold out on the 24th nor did we have a female working we had a male. I would be glad to speak to you directly. Feel free to contact me at the hotel 757.405.3030 or email melindawarren@lapgroup.com.Best Regards,

8/10 Good

billy

Stayed 1 night in Oct 2022
Response from Melinda W - General Manager on Nov 9, 2022
Thank you Billy for the feedback! Your friend in hospitality,

6/10 Okay

Mark

Stayed 1 night in Oct 2022

10/10 Excellent

stephanie

Stayed 1 night in Oct 2022

6/10 Okay

Matthew

Stayed 1 night in Oct 2022

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 2 nights in Apr 2022
Response from Melinda W - General Manager on Nov 9, 2022
Shanna- Thank for you for your stay with with us and the 5 out of 5! Your friend in hospitality,

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be sure you get what you want im not handicap
I received a handicap room wasn't sure why made a complaint and the site where i booked it thru was no help but the hotel was nice and clean
Stayed 1 night in Oct 2022
Response from Melinda W - General Manager on Dec 4, 2022
Terri-Thank you for your feedback. We are sorry you had issues with your room type. We hope to get another chance to make it right the next time. Your friend in hospitality,

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Melinda W - General Manager on Nov 9, 2022
Thank you Patsy for the perfect 10! Your friend in hospitality,

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Friendly staff, pet friendly, and room ok only because of ventilation, had strange smell, but was clean and the air conditioned worked really well. I would recommend.
Stayed 1 night in Sep 2022
Response from Melinda W - General Manager on Sep 9, 2022
Thank Yvette for the 10 out of 10! We appreciate the recommendation and we hope to see you again soon at the Candlewood Suites Chesapeake/ Suffolk. Your friend in hospitality,

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and I would definitely stay again. Only inconvenient thing was a lack of an ice machine. I understand the extended stay logic of you have a fridge and you can make you own but if you check in late, it's tomorrow before you can freeze water to have ice in your room.
Stayed 1 night in Aug 2022
Response from Melinda W - General Manager on Sep 9, 2022
Larry-Thank you for the perfect score on your stay. I apologize we can not have ice waiting for you in the room but due to sanitation restrictions we can't. For future stays ask the desk for some we are able to give you some from our freezer at the desk. Your friend in hospitality,

8/10 Good

Brianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Melinda W - General Manager on Sep 1, 2022
Thank you for the feedback Brianne!Your friend in hospitality,