The hotel check in was great. The room was fine the shower was excellent. The staff was friendly and the food and service great. The one negative was that I called the morning I left Boston and asked if the hotel has a shuttle to and from the airport and the staff who answered the call said no and to take a taxi. When we got there we saw several shuttle vans and asked about it. The valet told us that the vans are for airline crew transport and not generally for other paying guests but we could go if our needs coincided with the airline crew's schedule. I was not pleased that I was not given this information when I called and spent $31.00 on a taxi to get there. The hotel gave us breakfast to help with that but I don't like it that the shuttles are not for all guests. There were at least 4 Sheraton vehicles in that parking lot and that should be enough to accommodate all paying guests. We did take the shuttle with an airline crew to get back to the airport to leave.
The hotel had a sparsely equipped exercise area That was not worth the space. The cleanliness of the rooms could be improved. I found the shower to have filth around the door. The restaurant had an excellent breakfast but closed to early for breakfast. The barmaid had no personality and was more interested in her computer games on her tablet than interacting with her patrons. Dinner was a bit pricey for the quality also. I will probably try someplace different next time. Access from the road was horrible and poorly marked.
Traveller from Sea
Located 3 miles from the Botanical Garden and its Azalea Festival, this Norfolk, VA hotel is also 4 miles from Oceanview …More
The front desk staff wasn't very friendly. They constantly closed the pool early, and wouldn't communicate the time of closing, also my 6 year old locked the bathroom door. So we couldn't get into the bathroom. After several calls to the front desk. They told me that there was bo maintenance person in site. Which was untrue! Because the seem to be hotel supervisor or manager? Came to my room and couldn't get it unlocked, 5 minutes later the maintenance person comes. And as well as kicking people out of the pool area almost every night befroe closing, which is at 10pm but this woman closed it nightly at 915pm? So overall happy with my room and housekeeping was amazing! Friendly kind and courteous!!! The only problem is the not so nice front desk staff and whomever the so called supervisor or manager on duty was. That's the only reason I wouldn't stay there again.
My grandson and I had a mini vacation at Virginia Beach. We both loved our stay at this hotel. The room was very comfortable and the complimentary breakfast was great. I would definitely recommend to friends and plan to stay at this hotel next beach vacation.
Traveller from KCMO
Three miles from shopping and dining in downtown Norfolk, this hotel is just two miles from the Norfolk Airport. All suites …More
Virginia’s second-largest city, Norfolk, is the cultural and business center of the Hampton Roads region in southeastern Virginia. The city is known for its distinct neighborhoods, water-centric culture, and the strong presence of the US Navy—the Norfolk Naval Base is one of the world’s largest. America’s Historic Triangle—Jamestown, Williamsburg, and Yorktown—is within an hour’s drive.