Exterior

Reviews of The Cliff Hotel

3 out of 5
The Cliff Hotel
Cliff Hill, Gorleston-On-Sea, Suffolk, Great Yarmouth, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 371 out of 677 reviews" "
Rating 8 - Good. 228 out of 677 reviews" "
Rating 6 - Okay. 56 out of 677 reviews" "
Rating 4 - Poor. 18 out of 677 reviews" "
Rating 2 - Terrible. 4 out of 677 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Liked: Cleanliness, staff & service
A very enjoyable stay. Very friendly
Stayed 1 night in Mar 2024
Response from Lacey on Mar 23, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel, and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Eamonn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 11 nights in Feb 2024
Response from Lacey on Mar 23, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel, and hope to welcome you back in the near future. Kind Regards

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lacey on Mar 16, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel, and hope to welcome you back in the near future. Kind Regards

6/10 Okay

Sally

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Limited options at Breakfast never got any Salmon.Staff very pleasant. Room looking a bit tired.
Stayed 1 night in Mar 2024
Response from Lacey on Mar 16, 2024
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future, Kind regards

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my partner got burnt on the radiator to close to shower and there is a loude noise coming from the plumbing that wakes you up early hrs of the morning. So dont expect a lie in avoid this place.
Stayed 1 night in Mar 2024
Response from Lacey on Mar 9, 2024
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Egle on Feb 28, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel, and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Egle on Jan 26, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Cheryl

Stayed 3 nights in Jan 2024
Response from Lilli on Jan 22, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room but it was very hot and I had to open the widow... Also very noisy from people walking above.... The bed was good but I didn't manage to sleep I was awake most of the night
Stayed 1 night in Jan 2024
Response from Lilli on Jan 18, 2024
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future

8/10 Good

Ronald

Liked: Cleanliness, staff & service
The price was a little over the limit £118 a night without breakfast then £10,95 for breakfast was a dear night out ??
Stayed 1 night in Jan 2024
Response from Lilli on Jan 18, 2024
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future

10/10 Excellent

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining area was nice, evening food very good. I was surprised that breakfast wasn't included in the cost. Comfortable lounge area and a great place to have met up with family post new year.
Stayed 1 night in Jan 2024
Response from Egle on Jan 9, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful roof top bar beautiful location, clean and beautifully decorated jotel on art nouveau/deco theme tastefully done.
Stayed 1 night in Dec 2023
Response from Egle on Jan 9, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel.
On arrival, check-in was quick and easy.The staff were so pleasant and helpful.The hotel is so lovely,the rooms down stairs are big,and the decor is so nice.Out the back of the hotel,the views are awesome,over looking the sea and the best voted beach in the country.The food was second too none,breakfast,was without a doubt,one of the nicest we have had.Location of the hotel,could not be better. Now for our room,we had a small double,which was cosy,but with a few problems,we felt.The room was tiny,with not much room.No chairs to sit on,to watch the TV,but they had a 4 foot fan in there,in the middle of December. Two things that did annoy us,the first one,there was two steps going down to a very lovely bathroom,but the noise of them when you stood on them,was horrendous.Get up in the middle of the night,to go to the loo,that's everyone awake.Secondly,the shower was gorgeous,but,nowhere to put your soap,shower gel,had to put them on the floor.Easily sorted. We loved our stay,and would go back,but not in room 204.
Stayed 3 nights in Dec 2023
Response from Egle on Jan 9, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back in the near future. Kind Regards

8/10 Good

mark

Stayed 1 night in Dec 2023
Response from Egle on Dec 15, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards Egle

10/10 Excellent

C

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Egle on Dec 15, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards Egle

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lilli on Dec 13, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We booked a small room using a reward night. Everything up to standard. Good choice for breakfast and it was good quality. Table service was nice touch.
Stayed 1 night in Dec 2023
Response from Egle on Dec 5, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Egle on Jan 9, 2024
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, room not so great
We've stayed at this lovely hotel several times ,its beautifully located on a hill in Gorleston ,overlooking the sea. This was our worst ever stay. Allocated a twin room over the main entrance and the carpark, we suffered heavy noise & disturbance ,till the early hours of Sunday,due to revellers at a noisy disco event, cars revving up, leaving & departing continuously . Some guests sounded as if they were moving heavy furniture around at 1-2am! (We had complained on arrival that our beds had no mattress protectors ,just a sheet directly over the mattress -ugh!! We were given two extra single flat sheets, as apparently the hotel dont possess single bed mattress protectors .Hard to believe in a classy hotel....The pillows were rock-hard,impossible to sleep comfortably on. Our bathroom pipes appeared to be blocked,as the bathwater took 45 mins to drain away ... The bathroom fan was incredibly noisy. There are no nets or voiles on the room's windows. On opening the heavy curtains in the morning ,to let the daylight in, we noticed smokers and arriving car drivers, looking upwards and able to see us in our nightwear. Hastily drew the curtains again! Despite this pretty awful experience ,we still rate this hotel for its scenic location ,beautiful terraces and friendly ,efficient reception staff.
Stayed 1 night in Nov 2023
Response from Egle on Nov 24, 2023
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards Egle

10/10 Excellent

Brad

Stayed 1 night in Oct 2023
Response from Egle on Nov 3, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards Egle

6/10 Okay

Vincenzo

Liked: Room comfort
Disliked: Property conditions & facilities
Cliff Hotel Gorleston...
Nice room, awful view from the window. Sink was blocked, shower head blocked. Nice location and Hotel.
Stayed 1 night in Oct 2023
Response from Lilli on Nov 1, 2023
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards Lilli

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from Lilli on Nov 1, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards Lilli

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and comfortable rooms, great food too. We enjoyed our stay, we have been visiting family in the area. We had a meal in the restaurant the first evening and it was delicious. Breakfast was good too. The beds are comfortable and the en suite good quality and accessible. I would prefer having a grab rail in the shower, and I would ask for a room which wasn't above the baring future as one night it was noisy and disturbed my sleep. I am a light sleeper. We would definitely stay again if we're in the area.
Stayed 3 nights in Oct 2023
Response from Lilli on Oct 28, 2023
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, warm room with comfy bed. Complimentary still and sparkling water in the room and generous tea/coffee facilities in the room. Hotel let us know ahead of time that a function would be on and there would be music, but it didn't really affect us.
Stayed 4 nights in Oct 2023
Response from Egle on Oct 23, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards Egle

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October visit to family .
Always enjoy our stay here at the Cliff , very happy with our room (116) friendly helpfull staff , so all good .
Stayed 5 nights in Oct 2023
Response from Lacey on Oct 14, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely Hotel.Staff very friendly and helpful. Food very nice and reasonably. Very close to the.
Stayed 5 nights in Sep 2023
Response from Egle on Oct 10, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2023
Response from Egle on Oct 10, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Paloma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and very lovely staff. Housekeeping staff are not the friendliest.
Stayed 4 nights in Sep 2023
Response from Egle on Oct 4, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regar

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Lacey on Sep 16, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is in a lovely position close to the beach and staff are friendly. Good range of food on offer. The rooms are clean and the towels fluffy. However I was disappointed on two counts- my room really smelt of cigarette smoke. It was quite overpowering and should not have been in use. And there was no high dyer - I dod expect that as standard.
Stayed 1 night in Sep 2023
Response from Charlotte on Sep 9, 2023
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant with view over the quay
Stayed 2 nights in Aug 2023
Response from Charlotte on Sep 9, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Charlotte on Sep 9, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4 night stay. Fresh towels every single day. Rooms cleaned impeccably. Lovely food in the restaurant. Breakfast choice was very good. Maggie was amazing.Highly recommend this hotel.
Stayed 4 nights in Aug 2023
Response from Charlotte on Sep 9, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

4/10 Poor

Coral

Stayed 2 nights in Aug 2023
Response from Charlotte on Sep 9, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good, creaky stairs to the room & shower was in the bath put the glass screen did not stop water going all over the floor.
Stayed 5 nights in Aug 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking the time to complete our Guest Feedback Questionnaire, we do appreciate all guests’ comments and use them to continue improving our customer’s experience with us at The Cliff Hotel. We are delighted you have enjoyed your stay with us, and we have passed your Questionnaire over to our management team. We look forward to welcoming you to the Cliff Hotel soon. Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly very helpful staff from start to finish.
Stayed 2 nights in Aug 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

4/10 Poor

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We all stay every year, but this time the restaurant and its non existent service and horrible luke warm food made it such a horrible start to our holiday. Unfortunately this brings it down because the hotel interior and staff are friendly, they just need some serious training in cycle of service and food quality! Note to hotel stayers, maybe book elsewhere, don’t make the mistake we did.
Stayed 1 night in Aug 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review, we value your feedback, we will be looking in to the issues you have raised with our immediate care and attention, and hope to welcome you back to stay with us at the Cliff Hotel in the near future. Kind Regards

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice venue, friendly staff, enjoyable stay
Stayed 2 nights in Jul 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony
Excellent hotel the only downside being we had booked room with view and balcony unfortunately new large pipe work from the kitchen meant no view and a lot of noise. We really have been informed of this when booking
Stayed 2 nights in Jul 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Katie

Stayed 3 nights in Jul 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff,good food. Only thing missing is a lift,staff will carry bags if asked. Up and down stairs is a chore for those less able.
Stayed 2 nights in Jul 2023
Response from Lacey on Jul 22, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Joanne

Stayed 1 night in Jul 2023
Response from Lacey on Aug 20, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has great outside views when dining, clean and friendly and reasonably priced.
Stayed 3 nights in Jun 2023
Response from Lacey on Jul 8, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great menus great views friendly staff
Lovely hotel enjoyed our week long stay. The only issue was the base to the travel cot didnt fit correctly therefore wasnt rigid ultimately making the base fold towards the bottom we just placed cushions underneath then placed the base on top this was much more comfortable for our daughter. Fantastic choice of breakfast each morning. Very friendly staff in particular the lady serving breakfast most days of our stay however all staff was friendly.
Stayed 6 nights in Jun 2023
Response from Lacey on Jul 8, 2023
Dear Guest, Thank you for taking the time to complete our Guest Feedback Questionnaire, we do appreciate all guests’ comments and use them to continue improving our customer’s experience with us at The Cliff Hotel. We are delighted you have enjoyed your stay with us, and we have passed your Questionnaire over to our management team. We look forward to welcoming you to the Cliff Hotel soon. Kind Regards

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Lacey on Jul 1, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
First timey wife and i stayed found it nice and peaceful and busy .. very pleasant staff nice menu and reasonable on prices.. though we only stayed 1 night will defo returning ..
Stayed 1 night in Jun 2023
Response from Lacey on Jul 1, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lacey on Jun 17, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

8/10 Good

David

Stayed 2 nights in Jun 2023
Response from Lacey on Jun 17, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cliff hotel
The staff were friendly and helpful. The food was excellent and the room was comfortable and clean.
Stayed 3 nights in Jun 2023
Response from Lacey on Jun 17, 2023
Dear Guest, Thank you for taking time to write a review. We are delighted you enjoyed your stay with us at The Cliff Hotel and hope to welcome you back in the near future. Kind Regards