Best Western Brook Hotel Norwich is located in Bowthorpe, a neighborhood in Norwich, and is in the suburbs. Norwich Theatre Royal and Norwich Castle are cultural highlights, and some of the area's notable landmarks include The Forum and Norwich Cathedral. Looking to enjoy an event or a game? See what's going on at UEA Sportspark or Carrow Road.
Located close to Earlham Park and UEA Sportspark, Best Western Brook Hotel Norwich provides a terrace, a garden, and dry cleaning/laundry services. Be sure to enjoy a meal at Brook Restaurant, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
Free self parking
Cooked-to-order breakfast (surcharge), a front-desk safe, and luggage storage
Wedding services, a 24-hour front desk, and newspapers in the lobby
Room features
All 81 rooms offer amenities such as free WiFi.
More conveniences in all rooms include:
Bathrooms with shower/tub combinations and free toiletries
Coffee/tea makers, daily housekeeping, and desks
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Daily cooked-to-order breakfast available 7:00 AM–9:00 AM for a fee: GBP 10.95 per person
A bar/lounge
A restaurant
Restaurants on site
Brook Bar
Brook Restaurant
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Guest services
Daily housekeeping
Dry cleaning/laundry service
Wedding services
Business services
Meeting rooms
Outdoors
Garden
Picnic area
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
Flat-screen TV
Food and drink
Coffee/tea maker
Limited room service
More
Connecting rooms available
Desk
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from September 28 2022 to September 14 2024 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately GBP 10.95 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich
Frequently asked questions
Is Best Western Brook Hotel Norwich pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Best Western Brook Hotel Norwich?
Self parking is free at this property.
What time is check-in at Best Western Brook Hotel Norwich?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Best Western Brook Hotel Norwich?
Check-out is at 11 AM.
Where is Best Western Brook Hotel Norwich located?
Located in Bowthorpe, this hotel is within 3 mi (5 km) of University of East Anglia, Earlham Park, and UEA Sportspark. Norwich Theatre Royal and The Forum are also within 6 mi (10 km).
Best Western Brook Hotel Norwich Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 203 out of 791 reviews" "
10 - Excellent
203
Rating 8 - Good. 295 out of 791 reviews" "
8 - Good
295
Rating 6 - Okay. 169 out of 791 reviews" "
6 - Okay
169
Rating 4 - Poor. 89 out of 791 reviews" "
4 - Poor
89
Rating 2 - Terrible. 35 out of 791 reviews" "
2 - Terrible
35
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.0/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Poor
Daniel
Sep 26, 2022
Daniel
Stayed 1 night in Sep 2022
10/10 Excellent
Roger
Sep 18, 2022
Roger
Stayed 1 night in Sep 2022
6/10 Okay
Daocheng
Travelled with family, Travelled with family and small children
Sep 17, 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience
I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs.
There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas.
In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable.
The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles.
It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left