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The place was really clean! Didn’t have an ice machine working at the property, we have to request ice in another hotel and pay 💰 for ice!
The staff was really profesional and attentive. The cleaning lady went above and beyond to help with any requests but overpriced for the type of place…
Ana
Stayed 1 night in Feb 2024
10/10 Excellent
Michele
Jan 23, 2024
Michele
Stayed 1 night in Jan 2024
Response from Christopher Charles on Jan 27, 2024
Thank you Michele, we really appreciate your business
We loved being steps away from the beach. Also, appreciated the umbrella and lounge chairs provided on the beach. This was a great property for the weekend trip!
Elaine
Stayed 1 night in Dec 2023
Response from Christopher Charles on Jan 6, 2024
Thank you Elaine, we are so happy to hear that you enjoyed your stay with us. Please come back and see us again.
Checking in was a little rough because it was for business, and we had a credit card on file through Hotels.com. My office and I worked with Nicole to get a credit card authorization on file for the stay directly before employee could check in. Thankfully we could get this done because although we were out of office other employees were working (this would have been a fiasco if that wasnt the situation). Employee enjoyed the studio style room for the night and said location directly on beach was nice.
Glen
Stayed 1 night in Dec 2023
Response from Christopher Charles on Dec 29, 2023
Hello Glen, thank you for sharing your experience at our property. I'm sorry hear that you felt the check in process was not as smooth as it should have been. We do our best to provide our policies and procedures on our website, as well as third party sites like Hotels.com, so that our customers can be prepared and have the check-in process go smoothly. We really do appreciate your business.
10/10 Excellent
Stephen
Nov 17, 2023
Stephen
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 15, 2023
Thank you Stephen. We appreciate your business.
6/10 Okay
Brendin
Travelled with partner
Nov 11, 2023
Was assigned the wrong room along with other guest.
Brendin
Stayed 1 night in Nov 2023
Response from Christopher Charles on Nov 11, 2023
Hello Brendin, so sorry to hear that you had a poor experience at our property, and with our check-in process. Please feel free to contact me directly to discuss your stay, and what we can do to make it right.
The property is advertised as Beachfront my husband and I traveled to the hotel from about 2hrs away for our kid free weekend getaway we arrived and realized that our room was in a small corner and there was no courtyard view or beach view the room was not at all what we expected. We immediately called the helpline and explained to them that it was not what we expected and we didn’t use the room and we were not going to stay. They refused to do anything to accommodate us. The GM said he would lose because he didn’t know if he could rent the room again. No refund not even partial. Nor would they let me change my reservation to a later date as we didn’t want to waste our only kid free weekend somewhere that wasn’t at all what we expected. As a gold member my husband and I travel a lot and I’ve never experienced such low levels of customer service.
Tony
Stayed 1 night in Oct 2023
Response from Christopher Charles on Oct 31, 2023
Hello Tony. I'm sorry that you had such a poor experience at our property. I'm also sorry that we could not come to a resolution that you found acceptable, although I did offer you what I felt was a generous offer of a credit towards a future stay. When you call us on the evening of arrival and ask to change your dates, it can be very difficult for the hotel to balance accommodating your requests with managing a business. I double checked, and the photos on Expedia are exactly the room that you received upon check-in. Although you did not book an oceanview room, the room you booked is only steps from the beach, as advertised. Please feel free to contact me directly if you wish to discuss this matter further.
2/10 Terrible
Jean
Oct 25, 2023
Jean
Stayed 4 nights in Oct 2023
Response from Christopher Charles on Oct 28, 2023
Hello Jean. I have tried reaching out to you to discuss your concerns. Please contact me at your earliest convenience.
Thanks Richard. Please consider coming back again. We are in the process of updating and improving our property all the time. I think you'll be pleased with the changes we're making.
Everything from check-in to checking out was smooth and easy. We got there early and called, they let us check in to the room early. The room was very nice and clean. The beach access couldn't get better. We had an amazing time.
Terry A
Stayed 2 nights in Sep 2023
Response from Christopher Charles on Oct 7, 2023
Thank you Terry. Would love to hear how we could earn a 10 out of 10 rating.
Great beach and town, place was clean for the price point amenities were null
Sean
Stayed 1 night in Sep 2023
Response from Christopher Charles on Sep 16, 2023
Hi Sean. Thank you for your review. Sorry that your experience with us did not meet and exceed your expectations. We strive to provide and exceptional experience to all of our customers, and I regret that we fell short in this circumstance. Please feel free to reach out to me directly to discuss your stay, and what we can do better.
Property is literally right on the beach! They have lounge chairs and umbrellas set out for the guests. We maybe saw 10 people on the beach at one time at the most, beautiful location, food places, jet skis, boats and beautiful shells all along the walkable coast line. 10 out of 10, WILL BE BACK FOR ANOTHER STAY!!!
Patrick
Stayed 3 nights in Aug 2023
Response from Christopher Charles on Sep 9, 2023
Thank you so much Patrick for sharing your experience at our property. We very much value your business.
The absolute perfect spot for a beach escape. 10/10
benjamin
Stayed 1 night in Aug 2023
Response from Christopher Charles on Aug 12, 2023
Thank you Benjamin for sharing such beautiful pictures. We really appreciate your business
10/10 Excellent
Yeney
Travelled with pets, Travelled with partner
Jul 31, 2023
Liked: Cleanliness, staff & service, amenities
The property is ok, clean and the staff seems great. The check in process was easy. The only issue we had was the AC unit in the room was extremely loud. Rough night!
Yeney
Stayed 1 night in Jul 2023
Response from Christopher Charles on Aug 12, 2023
Hello Yeney. Thank you for sharing your experience at our property. I'm sorry for the issues you experienced with the loud AC unit. Please feel free to reach out to me directly to discuss your stay, and what we can do to make it right.
It was wonderful that we were just steps from the beach. The room was small but well appointed and comfortable. We rented an Oceanview room, however that really wasn’t the case. Our room was street view with a very narrow breezeway to reach the beach and a sitting area that was oceanview. If you are renting here, choose courtyard view so you have a porch and chairs outside your room and you can see palm trees, sand and grass instead of a concrete wall. We enjoyed our time here because we had friends that were staying in a courtyard view room. We spent our non-beach time on their side of the building sitting on their porch area.
Kristi
Stayed 2 nights in Jul 2023
Response from Christopher Charles on Jul 29, 2023
Hello Kristi, Thank you for sharing your experience at our property. I'm sorry for any confusion, however the reservation that was booked through expedia was not an oceanview room. The property has limited availability, and we were unfortunately not able to upgrade you. Please feel free to reach out to me directly to discuss your stay, and waht we can do to make it right.
Thank you Melissa. We very much appreciate your business
10/10 Excellent
Leann
Travelled with family
Jun 13, 2023
Liked: Staff & service
Lovely weekend
We had an excellent 3 day weekend here! Great and somewhat quiet beach steps away from the room. Lawn allows a place to sit and work (if you must) while still enjoying the view and ocean breeze!
Leann
Stayed 3 nights in Jun 2023
Response from Christopher Charles on Jun 16, 2023
Hello Leann, thank you so much for sharing your experience at our property. We really strive to provide an exceptional experience for all of our guests. Please come back and see us again
10/10 Excellent
Anthony
Jun 11, 2023
Anthony
Stayed 2 nights in Jun 2023
Response from Christopher Charles on Jun 16, 2023
Thanks Anthony. We very much appreciate your business
Great location!
A few interior issues - bathroom door didn’t fully close, AC was loud (but worked well).
JP
Stayed 2 nights in Apr 2023
Response from Christopher Charles on May 6, 2023
Hello JP. thank you for your review and for detailing the issues with your room. Please come back again soon
6/10 Okay
Gary, Holly
Travelled with group
Apr 8, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My ceiling fan did not work, the a/c unit was intermittent. The drywall next to shower had shower damage. At nighttime the neighbor watered the lawn and it smelled like
sewage so bad. I had to go to beach to get fresh air. I called the office for assistance. They said a maintenance man would show and fix the issues. No one showed.
Gary
Stayed 5 nights in Mar 2023
Response from Christopher Charles on Apr 8, 2023
Hello Gary. I'm so sorry that you did not enjoy your stay with us. I'm also sorry that the maintenance staff did not follow through with the call you were promised. Please feel free to contact me directly to discuss your stay, and what we can do to make it right
Hi David. I do appologize that your room was not ready for the 4pm check-in. We had an issue with the room from a previous guest, and we wanted to make sure that the room was satisfactory for you. Please feel free to reach out to me directly to discuss your stay, and what we can do to make it right
We stayed in the deluxe ocean view room, and were a little disappointed that the ocean view from our room and the patio was largely obstructed by the landscaping. The ocean could be seen if you were standing, so technically….. other than that is was quiet, lovely beach, clean room. We had a great time.
Matthew
Stayed 3 nights in Mar 2023
Response from Christopher Charles on Apr 8, 2023
Hello Matthew, thank you for your review and suggestions. We will take them into consideration. Please come back again soon
Very nice room. Double glass doors out to the ocean view is great for morning coffee in bed. The room looks like it was recently renovated. Really nice view!!! I highly recommend Casey Key Ocean Front Resort. FYI, there's no hotel office at this location. The login/check in process was a bit cumbersome but we could have driven over to the mainland office to check in a few miles away. We arrived late at night and because of the turtle nesting ordinance no exterior lights were on. We used our phone lights to find our way to the room and then figure out how to use the door combination for entry. I recommend arriving during daylight hours.
John
Stayed 2 nights in Mar 2023
Response from Christopher Charles on Apr 8, 2023
Thank you John for your review and sharing your experience at our property. We very much appreciate your business.
2/10 Terrible
Joan
Mar 9, 2023
Joan
Stayed 3 nights in Feb 2023
Response from Christopher Charles on Apr 8, 2023
Hi Joan, I'm sorry that you did not enjoy your stay with us. Please feel free to reach out to me directly to discuss your stay, and what we can do better