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Kashoutei Hanaya – Avis

3 out of 5
Kashoutei Hanaya
134 Noboribetsuonsencho, Noboribetsu, Hokkaido

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 84 avis sur 139." "
Note de 8 – Bien, d’après 42 avis sur 139." "
Note de 6 – Acceptable, d’après 9 avis sur 139." "
Note de 4 – Médiocre, d’après 1 avis sur 139." "
Note de 2 – Terrible, d’après 3 avis sur 139." "

9,0/10

Propreté

9,2/10

Service et personnel

9,2/10

Commodités

8,8/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Florence

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Typiquement japonais
Hébergement typiquement japonais. Bon onsen.
Séjour de 1 nuit en août 2018
T.Konishi a répondu le 22 août 2018
Thank you very much for staying with us.

10/10 – Excellent

Vivien

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
An incredible experience with the kindest and most hospitable staff. I am grateful for my stay and experience
Séjour de 2 nuits en mai 2024

10/10 – Excellent

YONBOK

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
조용하고 직원들이 친절함. 온천 중심부 상가와 너무 떨어져 있어 다소 불편.
Séjour de 1 nuit en mai 2024

8/10 – Bien

レイコ

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
お部屋での食事が良かったです。 よしかかれるクッション良かった。
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Lisa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Small but clean, comfortable, well-maintained place with a kind and helpful staff. The bath is wonderful, and the phenomenal meals put this place well above other hotels in the area. Some may find the location a bit far from the shops, but it’s easy walking distance, and I found it nice to not be among the noisy tourists.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

SUNGSIK

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

10/10 – Excellent

GunHee

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jae H

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect Noboribetsu Stay
Loved every minute of my short stay at this adorable, tattoo-friendly ryokan! Both the indoor and outdoor onsen baths were clean and very relaxing, the kaiseki meals for dinner and breakfast were delicious, and the staff were friendly, extremely helpful, and accommodating. Totally regretted booking just one night! The next time I'm in Noboribetsu, I'll be sure to check to see if Kashoutei Hanaya is available for several days!
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ka

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay in all aspects. RECOMMENDED

8/10 – Bien

Kuo

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel stuff are friendly and helpful while the hot spring pond is quite small. The hotel located at roadside, convenient but not much scene to view. The food is delicious but the size is a bit small.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First time experiencing a ryokan and this place did not disappoint. Only sad thing is that I was only there (and Noboribetsu, for that matter) for 2 nights. Staffs were friendly and helpful.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

MAYUMI

Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

トモミ

Séjour de 1 nuit en août 2023

10/10 – Excellent

Shawn

Séjour de 1 nuit en août 2023

10/10 – Excellent

Pak Man

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
服務親切友善，膳食一流
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

gihyeong

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
관계자 분들이 모두 친절하였으며 무료 시음 코너도 좋았음 (시간이 2~5시만 이용이 약간 아쉬움) 숙박 자체는 좋았으나 주변 편의 시설을 이용하려면 노보리온천 정류장까지 한정거정 가야 하는 것이 불편할 수 있으나 나갈일이 없었음
Séjour de 1 nuit en avril 2023

10/10 – Excellent

YUNG-SHI

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great experience.
整體體驗很棒，若真要挑毛病的話，感覺溫泉池有點小，但其實也很夠了。
Séjour de 1 nuit en avril 2023

10/10 – Excellent

YEUNWOOK

Séjour de 1 nuit en février 2023

10/10 – Excellent

DONGJIN

Points forts : Service et personnel
Séjour de 1 nuit en janvier 2023

8/10 – Bien

SEUNGHUN

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
대체적으로 좋은 경험이었습니다 가이세키 석식이나 조식은 방에서 즐길수 있다는 점이 감성적으로나 편한 분위기여서 매우 좋았지만 리뷰나 다른 여관에서의 경험에서 너무 기대를 했었는지는 모르지만 가격을 생각하면 평범한 재료와 맛이었다고 느꼈습니다. 특별히 나쁜점은 없었습니다. 노후되었지만 방은 굉장히 깔끔했으며 오히려 그부분이 개인적으로는 좋은 느낌이었습니다. 화려한 느낌의 방을 기대하신다면 아쉬울수 있을것 같습니다. 가장 좋았던 부분은 온천이었습니다. 상상하고 있던 일본의 온천 욕실의 모습과 유황향이 느껴지는 훌륭한 온천탕은 제 기대를 충족시켜주었습니다. 다만 전체적인 크기가 작은편이라 느껴 사람이 많다면 조금 불편할수 있겠구나 싶긴 했습니다. 직원분들은 굉장히 친절하셨습니다. 어느 사람 할거없이 계속 웃는 얼굴로 대응해주셨던점이 인상에 남습니다. 또한 석조식 시간과 픽업 버스의 운영 및 지원에서 여행객들을 향한 배려를 느끼게 만들었습니다. 노보리베츠를 관광하고 여행에 지친 몸을 달래는데에는 충분히 10점만점을 주기에 아깝지 않은 경험이었습니다. 다만 특별히 시설이 아름답길 기대하시거나 여관에 틀어박혀 여관만을 즐기기에는 규모나 부대시설이 작은편이므로 여관을 메인으로 방문하시는 것보다는 하나의 요소로 보시고 고려하는것이 좋을것 같다는 개인적인 생각입니다.
Séjour de 1 nuit en janvier 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2020
AY a répondu le 15 mars 2020
ご利用頂き誠に有難うございました。 またのお越しを従業員一同心よりお待ち申し上げます。 花鐘亭はなや 女将　山口

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
합리적 가격의.료칸
친절하고 서비스도 좋습니다. 다만 대욕탕과 노천탕은 생각보다 너무 작았어요
Séjour de 1 nuit en février 2020
A. Yamaguchi a répondu le 17 févr. 2020
Thank you very much for your stay and feedback. Yes, we are quite small ryokan hotel but hope you liked here! Hope to see you again. Thank you very much!

10/10 – Excellent

YI CHUN

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
飯店規模不大，但是服務跟餐點都很不錯！早餐很棒
Séjour de 1 nuit en décembre 2019
A. Yamaguchi a répondu le 17 févr. 2020
Thank you very much for your comments! Great to know you liked our meals. Please come back again in near future,加油中国!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté
The food is amazing!! Still wowed by it the second time we went after 3 years!
Séjour de 1 nuit en décembre 2019

6/10 – Acceptable

Chi Kwong

Points forts : Service et personnel, confort de la chambre
住宿評價
食物精緻，但離溫泉街有圈遠。 夜晚外出比較麻煩。 房間整潔，服務貼心，但溫泉比較細！
Séjour de 1 nuit en décembre 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Superb stay at this ryokan, despite it being a short walk from the main area. We had a room with a view and it was very pleasant. The onsen was great although small. The kaiseki dinner was super delicious and I was pleasantly surprised. I contacted the ryokan prior to arrival to inform them that one of my family member does not eat raw food and they took note of that and made sure that they had replaced all raw food with other options. It is very thoughtful of them to do so. I had a good time interacting with the staff at the breakfast service too. There was a large spread served at breakfast, with a buffet corner in addition to the meal served. I would say that this hotel is extremely value for money!
Séjour de 1 nuit en décembre 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Perfect place for a relaxing vacation. Staff were attentive to every detail, food was excellent. Comfortable beds with superb maintenance in room and all facilities. Highly recommended, value for money.
Séjour de 1 nuit en novembre 2019

8/10 – Bien

KIN LUNG

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2019

10/10 – Excellent

Ming Roong

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ryokan Experience Without The Tourist Group
We booked the Junior Suite room as we wanted a non-smoking room. It was very spacious, clean and comfortable. We arrived late afternoon, stopping our car by the side of the road in front of the hotel. Soon enough, someone came rushing out, unloaded our luggages and directed us to the free car park a block away. Kaseiki dinner in our room was great. The small onsens, both indoor and outdoor were great; as good as having our own private baths. This ryokan stay is definitely much better in terms of food, atmosphere and service compared to the more expensive and over rated Lake Toya Nonokaze Resort that we stayed earlier.
Séjour de 1 nuit en novembre 2019

10/10 – Excellent

Gary

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Yay
Excellent service. Short walk to park. Great meals served. Nice onsen
Séjour de 1 nuit en septembre 2019
A.Y. a répondu le 19 oct. 2019
Thank you very much for your stay and great feedback. Great to hear from you that had a nice time with us. Please try to visit us again in near future! Kashoutei HANAYA A. Yamaguchi

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I clicked on book a room tonight on orbits in mid September. The computer made a booking for September 30 which I presume to be the next available. I paid with credit card thinking I booked a room for that night in mid September. I found out immediately after booking so I called the hotel right away. The staff agreed to cancel. But I got an email from the hotel via orbits that must cancel thru orbits. This is when I found out IT IS IMPOSSIBLE TO CONTACT outbid when I’m overseas, without I pay for international calling from Japan to the USA. After I returned to the USA, orbits hasn’t been able to cancel my hotel. If orbits doesn’t resolve this with the Japanese hotel, this will be my last time using orbits (been a loyal customer for years for all hotel car and flights). Because IT IS RIDICULOUS ORBITS DOES NOT OFFER EMAIL communication and requests me to make international phone call to orbits for hotel change!
Séjour de 1 nuit en septembre 2019

8/10 – Bien

Masako

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
親切にして貰って良かったけれど、女性従業員の方がバタバタしているから、朝食の時に目について落ち着かなかった。
Séjour de 1 nuit en septembre 2019
A.Y. a répondu le 2 oct. 2019
ご利用頂きまして誠に有難うございました。 せっかくのご滞在でしたのに、手前共の至らなさからごゆっくりとお過ごし頂けなかった面もあったようで、大変失礼いたしました。朝食会場は何かとご不便をおかけしたかと存じますが、今後改善を重ねる次第でございます。 貴重なご意見誠に有難うございました。 花鐘亭はなや 女将　山口

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
こ綺麗で、快適でした。
Séjour de 1 nuit en septembre 2019
A. Y. a répondu le 10 sept. 2019
お褒めの言葉を頂きまして誠に有難うございます。 またお会い出来ますことを、心よりお待ち申し上げます。 ご利用頂きまして有難うございました。 花鐘亭はなや 女将　山口

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
もうちょっとで満点です！
お風呂はちょっと狭く感じ、海外の方と一緒になるとちょっと辛い。それ以外は非常に良かったです。
Séjour de 1 nuit en août 2019
A. Y. a répondu le 10 sept. 2019
ご利用頂き誠に有難うございました。 仰る通り、館内の狭さは否めませんが、源泉かけ流し湯をご堪能頂けましたでしょうか。少しでも快適に過ごして頂けますよう、引き続き試行錯誤しながら努力を重ねる次第でございます。またご利用頂けます事を従業員一同心よりお待ち申し上げます。 花鐘亭はなや 女将　山口

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2019
A. Yamaguchi a répondu le 19 août 2019
Thank you very much for staying our ryokan. Great to hear from you that were satisfied at our service. Hope to see you again in near future. Kashoutei HANAYA A. Yamaguchi

4/10 – Médiocre

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
A. Yamaguchi a répondu le 30 juill. 2019
Thank you very much for your stay and feedback. So sorry not making you satisfied during your stay. I appreciate taking your time to share your experience. Hope to see you again in near future. Kashoutei HANAYA

10/10 – Excellent

Y, 新宿

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
丁寧にたいおうしていただきありがとうございました！！温泉も気持ちよかったですし、温泉街までも近く、お散歩にも最適でした！！ ご飯も美味しかったです♪ またぜひお邪魔させてください
Séjour de 1 nuit en juillet 2019
A. Y. a répondu le 28 juill. 2019
ご宿泊頂きまして誠に有難うございました。 小さな館内ではございますが、Y様にごゆっくりとご滞在頂けたようでうれしく思っております。 どうぞまたご利用下さいませ。 従業員一同お待ち申し上げます。 花鐘亭はなや 女将　山口

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juillet 2019
A. Yamaguchi a répondu le 23 juill. 2019
Thank you very much for your feedback. Hope you could enjoy your stay and to try to come back again in near future. I also appreciate you to take your time for this feedback, thank you very much! Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

Shih

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Cozy, relaxing and amazing hospitality.
One of our best stay in Japan! The inn is pretty small so it's great for a relaxing stay. The highlight of our stay was definitely the service, the staff was really friendly and helpful. Besides that, both dinner and breakfast were amazing too. The food was not only tasty but they look so pretty too. The onsen was a little small but since the inn isn't big, the onsen won't be crowded. We even get to enjoy it just to ourselves. Overall, it was definitely worth the money and if you are looking for a quiet and less crowded stay, this is the place.
Séjour de 1 nuit en juin 2019
A. Yamaguchi a répondu le 23 juill. 2019
Thank you very much for your stay and positive feedback, your comments motivates us a lot. Great to hear you could feel relax and enjoy our dinner and breakfast. I as the manager of this ryokan, I always think if I was a guest in here. I know our establishment is quite limited, but we can do many things to make our guests happy. Hope to see you again in near future. Kashoutei HANAYA A. Yamaguchi

2/10 – Terrible

TangHsin

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
爛透了
房間沒浴室，十點一定要退房，服務人員態度很差。
Séjour de 1 nuit en juin 2019
A. Yamaguchi a répondu le 23 juill. 2019
非常感谢您的逗留。 并非所有客房都在每个房间都有淋浴，所以请在预订前查看。 请告知我们我们的哪些部分服务并不令您满意。 它帮助我们改善了我们的服务。 非常感谢您的反馈时间。 Thank you very much for your stay. Not all of our rooms have own shower in each room so please check it before you make reservation. Please kindly inform us which part of our service was not make you satisfied. It helps us a lot to improve our service. Thank you very much for your time for feedback. Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

CHIEH

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
餐點很棒，服務很道地的日式旅館
離公車站很近，但要去溫泉街的話要走10分鐘左右。 溫泉很棒，沒有氯的味道！早晚餐都是和食。食材很新鮮，份量很多，並且每天菜色都有做更換！ 服務員很親切，會幫你收鞋拿行李，還有往登別車站的接送服務可預約。 我住的房間有廁所但沒有獨立衛浴，洗澡的話要到泡溫泉的地方，對於比較容易害羞的女生可能要多注意！
Séjour de 2 nuits en juin 2019
A. Yamaguchi a répondu le 1 juill. 2019
Thank you very much for your stay. It was great to know you could enjoy and satisfied with our service. I understand you have different culture so that public bath is quite unique experience for you. Hope you could still enjoy the memory too. Again, thank you very much for taking your time for feedback. Hope to seeing you again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

jihyun

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 4 nuits en avril 2019
A. Yamaguchi a répondu le 1 juill. 2019
Thank you very much for your stay and giving your feedback. It motivates us a lot. Hope you could choose to stay here again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

Younghun

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
1박 4인가족 후기
Clean, comfortable room Good service Delightful kaiseki and breakfast Parking is quite difficult About 20 min walking distance to hell valley Overall great experience and recommend
Séjour de 1 nuit en mai 2019
A. Yamaguchi a répondu le 25 mai 2019
Thank you very much for your great feedback:) Sorry for the inconvenience for car parking. Hope to see you again in near future. Kashoutei HANAYA

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2019
A. Y. a répondu le 1 août 2019
ご来館頂きありがとうございます。 ご満足いただけましたでしょうか？ もしお気に入りいただけましたら、近い将来再度ご利用頂けますようお願い申し上げます。 お待ち申し上げます。 花鐘亭はなや 女将　山口

10/10 – Excellent

Voyageur vérifié

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
혼자 1박 했어요. 직원들 약간 불편하고 미안할 정도로 너무 친절했고 편안하게 잘 지내다 왔어요
Séjour de 1 nuit en avril 2019
A. Yamaguchi a répondu le 9 mai 2019
Thank you very much for your stay. Hope you feel comfortable next time during your stay. Looking forward to seeing you in near future. Kashoutei HANAYA

10/10 – Excellent

keniti

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
急な食事追加も快くおいしいものをていきょうしてもらえました
大満足です。料理もサービスも、今まで安宿しか行ったこと無くて・・・
Séjour de 1 nuit en avril 2019
A.Yamaguchi a répondu le 25 mai 2019
ご来館頂きまして誠に有難うございました。ご満足頂けたようで何よりでございます。どうぞまた違う季節にお越しください。従業員一同お待ち申し上げます。 花鐘亭はなや 女将　山口

8/10 – Bien

Saharudin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxation
If you’re looking for a very quiet and traditional place to relax, this is it. I had the whole onsen by myself it’s not crowded except for some local tourist. The location of this place is quite a distance from town but shuttle service provided. We drove there and was provided with free parking. The breakfast was served traditional Japanese. This is an onsen so there is no attached bathroom but only a toilet and a basin. Overall I enjoyed my stay here though it’s abit expensive for 3pax.
Séjour de 1 nuit en avril 2019
A. Yamaguchi a répondu le 29 avr. 2019
Thank you very much for your feedback. Sorry for this late reply. Great to know you could feel relax at our ryokan. Hope you come again in near future. Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019
A. Y. a répondu le 20 mars 2019
Thank you very much for good feedback. Hope you come and stay at Kashoutei HANAYA again in near future. Kashoutei HANAYA A. Yamaguchi

8/10 – Bien

Bonghoon

Points forts : Service et personnel, confort de la chambre
아침식사가 가장 기억에 남는 곳
4인 1실 온돌에서 숙박했어요. 료칸은 전통식이 아니라 흉내만 냈으나 내부 시설은 생각보다 깔끔하고 좋음 이곳은 반드시 조식을 드셔야 함. 전통뷔페식으로 나오고 맛이 깔끔하고 좋아요
Séjour de 1 nuit en janvier 2019
A. Y. a répondu le 20 mars 2019
귀하의 의견에 진심으로 감사드립니다. Kashoutei HANAYA에서 휴식을 취하고 즐거운 시간을 보내실 수 있음을 기쁘게 생각합니다. 가까운 장래에 다시 올 수 있기를 바랍니다. 너무 많은 시간을내어 귀하의 의견을 공유해 주셔서 감사합니다. Thank you very much for your feedback. Glad to know you could feel relax and enjoy your stay at Kashoutei HANAYA. Hope you could come again in near future. Thank you very much for your time to share your comment too. Kashoutei HANAYA A. Yamaguchi

10/10 – Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice, everything is perfect for relax but dinner didn’t tasty as expect (its depend on person)
Séjour de 1 nuit en février 2019
A.Y. a répondu le 20 mars 2019
Thank you very much for staying at Kashoutei HANAYA. It was great to know you could feel perfect for relaxing. However, dinner quality was not more than you expected which needs to improve. Thank you very much for your feedback, we will share your valuable opinion and will try to figure out what need to improve. Kashoutei HANAYA A. Yamaguchi