Note fondée sur 540 évaluations vérifiées
3,6 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,4 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Disappointing
Publié le 24 nov. 2022 sur HotelsLarge room well equiped (regrigerator, microwave, hair drier, coffee) but neither the air conditioning or the wifi worked.
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Manager, Gestion de l’hôtel
Hello Alain, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
par un voyageur vérifié
Publié le 22 mai 2024
par un voyageur vérifié
Publié le 20 mai 2024
All the staff was very kind, professional and accommodating to our request. The room we had was wonderful in cleanliness and layout. The bed was a ok but the pillows needed to be replaced due to lumpiness and over all lack of comfort. The shower was set up nice but the holder for the shower head was not able to use because it was torn up prior to our arrival. The shower head when it was on was non adjustable and the water stream was like using a power washer at max levels. It actually hurt to shower. The toilet seat came off in the middle of the night when I was using the bathroom. I was able to reattach it thankfully. I secured it back to the position it should have been in to begin with.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Manager, Gestion de l’hôtel
Hello Angela, Thank you for recognizing our friendly and professional staff, as well as our clean rooms. We appreciate your feedback about the pillows and shower head holder, although we regret the inconvenience you experienced. Your comments will be shared with the relevant teams for their awareness. We hope to welcome you back for an improved stay in the future.
par un voyageur vérifié
Publié le 12 mai 2024
Staff is friendly property is clean. Easy accessibility to dining and stores. Nestled in-between Springfeild and Silverdollar city. No traffic. Playground across the street yet quiet.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Manager, Gestion de l’hôtel
Hello Benjamin,We're thrilled to hear you enjoyed our friendly staff and clean property, as well as our convenient location near dining options and stores. It's great that you appreciated the peaceful atmosphere despite the nearby attractions. We hope you had a wonderful time exploring the area.
par un voyageur vérifié de Eureka
Publié le 6 mai 2024
Nice simple place to stay in the Springfield area. Good staff. Awful Breakfast.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Manager, Gestion de l’hôtel
Hello Deanna,We appreciate your kind words about our staff. We regret to hear your breakfast experience did not meet your expectations. Guest feedback helps us improve, and we will share your comments with the team for further evaluation. Thank you for sharing your thoughts with us.
par un voyageur vérifié de Scottsbluff
Publié le 29 avr. 2024
The property was fine. The breakfast options were limited and there was very limited seating in the breakfast area (seven total chairs at two tables!). Not a very welcoming area. What breakfast food they did provide was tasty.
Commentaires de Gestion de l’hôtel
1 mai 2024 par Manager, Gestion de l’hôtel
Hello Lydia, We appreciate your feedback on your recent stay. We will take your comments about the breakfast area into consideration for future improvements. It's great to hear that you found the breakfast food enjoyable. Your input is important to us as we strive to enhance our guest experience.
par un voyageur vérifié
Publié le 22 avr. 2024
Everything was great. This was my second stay at this location, and I'll stay there again whenever I'm in the area.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Manager, Gestion de l’hôtel
Hello Holly,We are thrilled to hear that you had a great stay with us and that you are a returning guest! We look forward to welcoming you back on your future visits to the area.
par un voyageur vérifié
Publié le 24 mars 2024
Everything about the property seemed nice, clean, and comfortable. The price was reasonable, and I can definitely see myself staying there again!
Commentaires de Gestion de l’hôtel
24 mars 2024 par Manager, Gestion de l’hôtel
Hello Holly,We are delighted to hear that you found our property nice, clean, and comfortable during your stay. It's wonderful to know that you also found our pricing reasonable. We are thrilled at the prospect of welcoming you back in the future and providing another enjoyable stay for you.
par un voyageur vérifié
Publié le 22 mars 2024
Other than the toilet not flushing properly it was a nice quiet stay. Sweet, friendly people that operate the hotel and I felt safe while traveling alone. Very clean newly renovated hotel! I'll stop back again my next visit through Nixa but wishing the cost was more competitive.
Commentaires de Gestion de l’hôtel
24 mars 2024 par Manager, Gestion de l’hôtel
Hello Renee,We appreciate your positive feedback about the cleanliness, safety, and friendliness of our hotel. We regret the inconvenience you experienced with the toilet and will address it promptly. Your loyalty is valued, and we hope to welcome you back soon.
par un voyageur vérifié
Publié le 4 mars 2024
Beds were comfortable, bathroom-the toilet kept running all night, we told the front desk. Breakfast was very minimal, the breaker had flipped so nothing was working correctly and took a long time to get going again and unfortunately we were in a hurry. No elevator. We did not know this ahead of time and would have stayed elsewhere had we known, due to mobility issues with stairs.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello LINDSAY, We are glad to hear you found our beds comfortable. We appreciate your feedback regarding the bathroom and breakfast experience. Your comments will be shared with the appropriate teams for review. We regret any inconvenience caused by the elevator situation and recommend contacting us directly with any special accommodation requests in the future. Thank you for choosing to stay with us, and we hope to welcome you back again.
