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Reviews of Niseko Grand Hotel

3 out of 5
Niseko Grand Hotel
412 Niseko, Niseko, Hokkaido

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 304 reviews" "
Rating 8 - Good. 123 out of 304 reviews" "
Rating 6 - Okay. 79 out of 304 reviews" "
Rating 4 - Poor. 24 out of 304 reviews" "
Rating 2 - Terrible. 16 out of 304 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

This hotel is definitely dated looking on the exterior and public circulation spaces. But the western rooms were just renovated and are quite nice. The Onsen is fantastic. The breakfast is also great. I kind of forgot it was included in the rate I chose. It’s also great they have a free shuttle. It’s mostly convenient. There’s also a public bus stop at the front door. I’d say location is the main downside for most people. It’s not overly walkable to anywhere without some effort. I might end up there again. It was my first trip to Niseko, so I really didn’t know the layout yet. Now that I’ve got a good feeling for the area I’ll look and see what other options exist closer to the hills/dining options. I definitely dont want to be at a busier resort area like Hirafu, but wouldn’t mind being walkable to Moiwa or Annupuri. Would make choosing when to start or stop skiing easier. Mind you.. that Onsen is great. I no in a couple times a day before breakfast and after skiing. It’s open about 22.5 hours a day.
Stayed 7 nights in Feb 2024

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, tea and kimonos in the room, heated toto toilet, great lighting, plenty of space for clothes & luggage in the room. Warm, welcoming staff, English was good and a great Onsen!! Nice to share the outside mineral water lagoon with my husband. Felt like a ski lodge enjoyed all the fellow skiers on the bus to 10 minute drive to Annupuri resort frequent schedule.
Stayed 4 nights in Jan 2024

10/10 Excellent

Simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shared onsen
Stayed 1 night in Jan 2024

10/10 Excellent

Juan Lorenzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible open-air bath -- recommend visiting in the winter. Not a lot of areas close by to eat, but accessible via car.

10/10 Excellent

Jose

Stayed 4 nights in Jan 2024

10/10 Excellent

YenHsing

Stayed 10 nights in Dec 2023

6/10 Okay

Kevin

Stayed 6 nights in Dec 2023

6/10 Okay

Elaine

Stayed 2 nights in Feb 2023

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Onsen at the hotel. Staff is very welcoming and helpful. Breakfast is great at the hotel. The only downside is the distance to most restaurants. Shuttle service to the ski hills is super convenient and well timed. Would suggest renting a car if you have a group of 4 or more. Great experience though, definitely recommend.
Stayed 7 nights in Feb 2023

10/10 Excellent

kade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Best onsen
Stayed 1 night in Feb 2023

8/10 Good

Karly

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Property is dated, but onsen and shuttle around the mountain made it a good stay.
Stayed 5 nights in Feb 2023

6/10 Okay

Asha

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

4/10 Poor

Jacqueline

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice onsen with a mixed bath area. Many bugs in the room and old bedding and mattress. Old spiderwebs on the ceiling. Water damage on the walls. I suggest only visiting as a day trip to the onsen. They offered to clean the room when we mentioned the bugs, but we decided it was too uncomfortable to stay overnight and drove home instead.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Onsen and dinner very good. Hotel come with shuttle bus to connect with snow resort.
Stayed 5 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
No accommodation was made for illness.
We had to cancel due to the corona virus epidemic. My husband was already sick. No accommodation was made.
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great. Staff were helpful. Building itself is old and needs a face-lift
Stayed 5 nights in Feb 2020

8/10 Good

Yeen Kee

Liked: Cleanliness, room comfort
Good stay but very poor Wifi services
4th time stay here to ski in Niseko Hirafu. Hotel location is isolated with limited transportation. at least has shuttle to ski resort but to Hirafu, limited time. Stay are fine but only the hotel Wifi is very bad. If the charge is more than $250, not worth staying during Ski period
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. MISLEADING and rundown
Very disappointed with the beginning of our trip this place was horrible, dirty, run down and misleading. I have traveled all over the world and have never experienced a hotel like this. There was no description on this distance away from EVERYTHING. The shuttles are minimal and I want EVERYONE to know this. There is no description that a shower will not be in your room. You have to shower on a Community bench in the Onsen. I understand the culture, however there needs to be a description so everyone knows. The room was very run down and dirty. We had blood on our sheets. Walls are cracked.. carpet torn not updated.. I have never needed to write a review but I want everyone to know this place is misleading for people flying across the world for the snow.. The location is not best for people not having transportation especially at night if you want to into town. Taxis are difficult. When talking with the staff they had left an intern to run the front desk and she was not very helpful or educated on our issues and how to help the customer when there is an issue.. overall do not stay here if you really want to experience Niseko and it’s amazing snow. We ended up funded an amazing hostel and they made our experience epic.
Stayed 4 nights in Jan 2020

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen and shuttle were amazing! Very useful and convenient
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great that they offer the free shuttle bus to ski resorts. Otherwise there’s only one restaurant for a few minutes walk. There’s a convenience store in the hotel. The breakfast was awesome. The staff were nice and spoke decent English. There’s free locker for ski equipment. The onsen was beautiful. The room was old and not as clean. Worse, the onsen was old and dirty; it really needs some remodeling.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and paid premium for a room that did not come with shower even though photo shows it has attached bath.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
We stayed in a traditional tatami room on the first floor of this older building. The accommodations were acceptable for a group of 4, although a bit cramped. The staff turns over the room and sets up the traditional beds for you in the evening, which was a nice touch. They were very kind and helpful and were happy to store our luggage the morning prior to check-in. Noise wasn't much of an issue and being next to the locker room wasn't as loud as we expected with the second door shut. The onsen was great to have on-site and the breakfast buffet had a good spread. There's a great restaurant just a few minutes walk away as well. The shuttle runs often enough and is free. Overall, we were happy with our stay but it wouldn't be our first choice for a group the second time around due to location and available space.
Stayed 2 nights in Feb 2019

8/10 Good

Yeen Kee

Liked: Cleanliness, staff & service, room comfort
Don't expect too much.
3rd time I stayed in this hotel to ski. Even though the hotel is old and it's area is isolated, it still a good stay for skiing.
Stayed 7 nights in Feb 2019

10/10 Excellent

jessa marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the onsen. Beautiful hot springs connected to the hotel. Good timely bus service to the mountain .
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019

6/10 Okay

Zachary

Disliked: Property conditions & facilities, room comfort
The hotel is old and a bit rundown. The Onsen was amazing but that was it. It is far from the resort, the beds were uncomfortable, and the shower temperature would change from good to scalding to freezing randomly. The restaurant was overpriced for dinner, but breakfast was nice.
Stayed 4 nights in Jan 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
niseko snow trip
stayed here many times, enjoy the food and people in the hotel. the hotel is dated but the service is great. from the drivers to the room and food servers all were very nice, friendly and helpful.
Stayed 5 nights in Jan 2019

8/10 Good

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

6/10 Okay

sing

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Old but nice hotel, only thing I do not like is there is no bathroom available which is unacceptable for me.I will need to go to the ladies Onsen (public bathroom) to bath with others. I am not into this culture hence I decided not to bath for that day. Plus point is the breakfast provided is awesome with a very very beautiful view. It’s winter by the way.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seemed expensive for the location and quality compared to other places in Gran Hirafu. Service was excellent. Breakfast buffet offered a good variety of food and as much as you could eat. Onsen was great. Bus schedule to Hirafu area was somewhat limiting. An earlier bus to Annupuri and later bus back from Hirafu would be great along with a few less gaps between buses.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen is very unique & nice. Location is closed by the sky resort
Stayed 2 nights in Dec 2018

6/10 Okay

Tsz Yan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not good at all
Check-out time is 10am but the onsen closes at 9am and the room has no hair dryer so that we could not wash hair in the morning! The room looks old and there was limited kinds of foods for the breakfask. It's not worth ~HKD2000 per room per night.
Stayed 1 night in Dec 2018

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, room comfort
it has one if the best outdoor onsen in the area, rooms are reasonably price and there’s a hotel bus to annapurri and hirafu. plan your dinner wisely though as taxi service is expensive and takes a long time
Stayed 3 nights in Dec 2018

8/10 Good

Ran

Liked: Staff & service, room comfort
We had a rental car so it was okay to commute from the ski area and the hotel. The service was overall okay, I read some reviews about rude service but all the three front desks I’ve talked to was good. There was a young tall staff was offering extremely good service compared to the others. The way very kind and informative. Even willing to exchange a room for us when we arrived late at night. One thing you might wanna make sure before your booking that, most of the rooms do not come with a private shower room. The out door onsen was a great facilityc and it seems like many local japanese come to the hotel only for this public bathing as well, which felt a bit uncomfortable. Wish they could rerenovate the interior so it’s much more comfortable to stay.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
every thing you need, they got it...... awesome
Stayed 1 night in Dec 2018

8/10 Good

bee khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a western Japanese room... Good size for 3 ppl. Furniture need to upgrade...

8/10 Good

Zeng, Malaysia

Liked: Cleanliness, staff & service, room comfort
Close to ski facilities
Old hotel with old facilities, decent meals included, dont expect fancy ingredient. Limited parking lots, mixed onsen.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Niseko snow vacation
Great staff, friendly room service. Older but clean hotel, great onsen
Stayed 5 nights in Mar 2018

8/10 Good

Yeen Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and Cheap for Skiing trip.
2nd time to this hotel because other hotels in Niseko is expensive. I like this hotel because after skiing, you can use their Onsen to soak and relaxed you body. The morning breakfast is also very good. The down-side of this hotel is its surrounding area has nothing for you to do. Its hotel bus service to Ski-Resort ad town area (Hirafu) are also very restricted. (Last bus out is 7pm and last bus back to hotel is 8:15pm from Hirafu). So, if you want to enjoy more night life, you need to get your own transportation.

10/10 Excellent

Allan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from Ski Resort/Area
Good and acceptable. Pricey in the month of February
Stayed 1 night in Feb 2018

8/10 Good

Cory, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for outdoor onsen lovers
Hotel has a mixed huge outdoor onsen and also outdoor onsen available for just ladies. Very rare in Japan! Room was cozy and nice ryokan style for two of us. Breakfast selection is good too. Very reasonable price for such a real Japanese experience! Only minus point would be the lack of control of guests who were loud and eating and drinking in outdoor onsens. Perhaps it was not the fault of management but could be improved.
Stayed 2 nights in Feb 2018

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Snow vacation
Been there a half dozen times before , older but clean hotel. Good food. Disappointed with Front desk assistance or lack there of in shipping my bag to airport. I've stayed there every year for the past 3 years while on snow vacation. At first told me they don't accept bags for International airport drop off's. I've done this the previous 2 years and after asking why they finally called the shipping company and took all of 3 minutes to complete paper work. Received bags at airport a few days later as planned, worked out OK.
Stayed 4 nights in Jan 2018

2/10 Terrible

SUK HA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018