Property amenity

Reviews of InterContinental Fuzhou, an IHG Hotel

5 out of 5
InterContinental Fuzhou, an IHG Hotel
No. 108 Guangda Road, Fuzhou, Fujian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 143 reviews" "
Rating 8 - Good. 45 out of 143 reviews" "
Rating 6 - Okay. 13 out of 143 reviews" "
Rating 4 - Poor. 3 out of 143 reviews" "
Rating 2 - Terrible. 1 out of 143 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yali

Travelled with family
Liked: Cleanliness, staff & service
Good location. Close to public tranport. A nice small park nearby. Property seem well maintained, reported an issue with faulty sliding door that was supposed to separate bedroom and bath area, which was eventually fixed.
Stayed 3 nights in Apr 2024

4/10 Poor

Meifeng

Stayed 2 nights in Dec 2023

6/10 Okay

Joe

Travelled with family and small children
It's seen a cockroach in the washroom.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
A pleasant hotel in a good location
This hotel is a fine choice for a slightly upscale property. The common areas are attractive and clean. The room was very quiet and comfortable, but an oddly laid out bathroom with no privacy took up almost half the room. TIP: Subway station very close to hotel, and great Chinese breakfast restaurant is directly across the street. Unfortunately, Fuzhou has a serious motorbike problem. They swarm all over the streets and sidewalks with no regard for pedestrians or traffic laws, a condition that is much worse than other Chinese cities. Be careful! Check out the beautiful park directly behind the hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Danhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast, nicest & helpful staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Jianmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and nice hotel
great and nice hotel ! good restaurant.wifi speed was good .
Stayed 2 nights in May 2023

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from 酒店经理 on Oct 26, 2019
尊敬的宾客,感谢您选择福州世茂洲际酒店。酒店以专业细致的周到服务,设计独特的酒店风格和优越的地理位置收获众多宾客的认可,今后我们也将不断努力,继续用心服务,让每位宾客体验到洲际真正的待客之道。诚挚期待您的再次下榻,祝您生活愉快!

8/10 Good

WAH LOK CORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2019
Response from 酒店经理 on Aug 3, 2019
尊敬的宾客,非常高兴看到您对于酒店的肯定。酒店秉承洲际真正的待客之道,为所有宾客营造轻松自在的惬意氛围,让所入住宾客能够身心愉悦的享受洲际贴心周到的服务。此次的服务能够使您满意,我们倍感欣慰。再次感谢您的分享,诚挚期待您的下次光临!酒店经理

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from 酒店经理 on Jun 27, 2019
尊敬的宾客, 感谢您下榻福州世茂洲际酒店,并与我们分享您宝贵的入住体验。酒店服务团队一直致力于为宾客呈现洲际真正的待客之道,并以卓越的服务品质打造舒适惬意的旅程,衷心期待您的下次到来之时,能与我们分享更多的洲际惊喜旅程。

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in May 2019
Response from IC Fuzhou on May 22, 2019
尊敬的宾客, 首先感谢您的评论! 我们一直努力致力于打造一如既往的洲际标准服务,非常抱歉可能因某些细节问题未能向您奉上一次满分体验。为了可以及时纠正这些问题,帮助我们意识到自身的不足,我们真挚欢迎您与我们联系,把遇到或者体会到一些具体问题或细节与我们分享。 我们期待为您的下次光临奉上更优质的体验!谢谢! 酒店经理

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent service, staff polite & welcoming, room upgraded to spacious suite, extensive breakfast selections, helpful with local visitor information, check-out efficient & attentive. Will definitely recommend to friends!
Stayed 2 nights in May 2019
Response from IC Fuzhou on May 20, 2019
Dear Yvonne, We thank you for your precious feedback regarding your recent stay at InterContinental Fuzhou! We love it to see that you enjoyed your staying experience here with us. And we are more than honored to provide you with excellent service, amazing facilities as well as spectacular breakfast! We will definitely keep on going with our wonderful services, we believe that we will surprise you even more during your next trip! We looking forward to welcoming you back with us again in the nearly future! Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are huge and food in club lounge’s great. Metro station is right next to hotel. Will stay here again if in Fuzhou
Stayed 3 nights in Apr 2019
Response from 酒店经理 on May 3, 2019
Dear Distinguished Guest, Thank you for taking the time to share you recent experiences with us . Our hotel is in the 58 storeyed building which is so far the highest tower in town, and located in the city center with convenient transportation. We strive to provide professional, personal and memorable experiences for our guests. We look forward to welcoming you back in the near future and please do not hesitate to contact us should you need any assistance. Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, nice place in downtown, u can find lots of local food there
Stayed 1 night in Apr 2019
Response from 酒店经理 on Apr 22, 2019
Dear Distinguished Guest, Warm Greetings from InterContinental Fuzhou and thank you for your precious comment. To provide a memorable experience to each of our guest is what we aim for. It is such a pleasure to see you are satisfied with our hotel. Our hotel is contiguous to Wuyi Square, close to Metro Chating Station, easy access to famous scenic spots and railway stations. Our team is going to maintain the standards and develop even greater hospitality step by step. We looking forward to your next stay. Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, nice view. Room is clean and smells good. Overall experience is great!
Stayed 1 night in Mar 2019
Response from 酒店经理 on Mar 25, 2019
Dear Distinguished Guest, Warm Greetings from InterContinental Fuzhou and thank you for your precious comment. To provide a memorable experience to each of our guest is what we aim for. It is such a pleasure to see you are satisfied with our hotel. Our team is going to maintain the standards and develop even greater hospitality step by step. We looking forward to your next stay. Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from 酒店经理 on Mar 20, 2019
尊敬的Gary, 感谢您下榻福州世茂洲际酒店! 酒店位于市中心,毗邻地铁茶亭站,靠近汽车南站以及机场大巴停靠点,便捷抵达福州各大知名景点和南北火车站,优越的地理位置也使酒店成为商务、旅行入住的优选之地。 感谢您的分享,期待再次为您提供更加惊喜的入住体验! 酒店经理

8/10 Good

Ting, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there for the second time, it’s as nice as expected. However, it seems like female employees need to improve their friendliness than the males. Overall good!
Stayed 1 night in Jan 2019
Response from 酒店经理 on Jan 21, 2019
Dear Ting, Warm Greeting from InterContinental Fuzhou and thank you for taking time on giving a positive feedback to us! We have already shared your kind words as well as your appreciation within our team, all of us are so glad to see we fulfilled your trip with joy & happiness. We will definitely ensure your next trip with us would be even more satisfied with our services. We looking forward to meet you again at InterContinental Fuzhou. Hotel Manager

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from 福州世茂洲际酒店 on Jan 4, 2019
尊敬的贵宾, 感谢您选择福州世茂洲际酒店并与我们分享您宝贵的入住体验。我们很高兴能为您提供一次舒心入住。 酒店坐落于福州市中心,紧邻地铁茶亭站,可便捷抵达福州知名旅游景点及南北火车站。优越的地理位置与独特的建筑风格赢得了许多商旅客人的青睐。 再次感谢您的好评,我们期待能为您的再次到来提供更优质的服务。 酒店经理

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff, and very clean facility. got upgraded to an executive room for free, a beautiful shower room with full window view. Might visit again someday!
Stayed 1 night in Oct 2018
Response from Stella Lin on Nov 6, 2018
Dear Ivy, Thank you for choosing InterContinental Fuzhou and sharing with us your valuable comments. We are delighted that you had enjoyed your stay pretty much. Thank you again for taking the time to share your valuable feedback with us. Looking forward to welcoming you back at InterContinental Fuzhou in the near future. Hotel Manager

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreat in Fuzhou
Stayed here overnight while switching trains so as not to rush with a lot of luggage etc. we are so glad we did. Hotel gave us an upgrade to a suite, it was like staying at a spa and all for a very reasonable price. Breakfast was everything you could ask for and more. My wife is Chinese and I’m western and we both had plenty of our favorites. My only regret is that we only stayed one day
Stayed 1 night in Oct 2018
Response from Stella Lin on Oct 22, 2018
Dear Eugene, We thank you for your precious comment regarding your recent stay at InterContinental Fuzhou! We are so glad to know that you had a wonderful time here at Fuzhou, especially our detailed service, room and breakfast made your trip memorable. We will keep on strive hard to improve on more details, just for our guests to feel the ease moment while they are at InterContinental Fuzhou. We truly hope to see you very soon in the nearly future! Hotel Manager

2/10 Terrible

Michael, Tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
InterContinental should be InterDomestic Fuzhou
Nice facility, but none of front desk staff speak enough English to be understood by non-Chinese. They don't understand English either. First night we went to the 6th floor restaurant, and there was no food. No meats--like NONE, a few vegetable dishes, a few soups and that was about it. The only beers they had left were Budweiser and Heineken. We took the Heineken, and it was served warm (like right out of the box). It was awful. Adding insult to injury, the restaurant staff could not understand our basic orders and took forever to come back and tell us they were out of almost everything. We waited for about 30 minutes for the warm beer, as well. Never again. I have stayed at this hotel once or twice before without issue, so management must have changed---for the worse. Best to take a pass on this InterDomestic hotel, unless you are a Chinese.
Stayed 3 nights in Sep 2018
Response from Stella Lin on Oct 29, 2018
Dear Michael , Warm Greetings from InterContinental Fuzhou and thank you for your feedback of your recent stay with us! We apologize for the inconvenience has caused during your stay. We will definitely ensure the quality of training for our staff, to provide the home away from home to each of our precious guests. We hope to welcoming you again with our excellence in the nearly future! Thank you. Hotel Manager

10/10 Excellent

Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
There is a metro station just round the corner of the hotel. 2 stations to San Fang Qi Xiang.
Stayed 5 nights in Sep 2018
Response from Stella on Oct 5, 2018
Dear Distinguished Guest, Thank you for taking your time and share your stay experience with us. It is a pleasure for me to read that you enjoy your stay with us. It is really encouraging to read that you felt the location being excellent. Thank you again for your positive remarks, we look forward to serving you in near future. Hotel Manager

10/10 Excellent

svetlana, montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel downtown Fuzhou
i only had one overnight while on the business trip. this is a nice big and clean hotel - great pleasure to rest for tired oversees traveler.
Stayed 1 night in Jun 2018
Response from Stella Lin on Jun 26, 2018
Dear svetlana, Thanks for staying with us and we are pleased to hear that you enjoyed an excellent InterContinental journey. Looking forward to your next visiting and enjoy the True Hospitality from InterContinental again. Sincerely, Hotel Manager

10/10 Excellent

Arnold, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Location, location, location. Basically close to everything Nothing better than that
Stayed 2 nights in Feb 2018
Response from Stella on Feb 20, 2018
Dear Arnold, Thank you so much for sharing this wonderful review of our hotel! Your compliments have been shared with the team and we are grateful for your kind words! As hoteliers, we take great pride in guest satisfaction and I look forward to welcoming you again at our hotel! Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Stella Lin on Jan 24, 2018
尊敬的贵宾, 感谢您选择福州世茂洲际酒店作为您商务出行的下榻之所。酒店坐落于福州市中心,紧邻地铁茶亭站,优越的地理位置与独特的建筑风格赢得了许多商旅客人的青睐。酒店的客房拥有跃动的城市风景,向外张望,福州美景尽收眼底。再次感谢您对酒店的点评,我们真诚地期待您的再次光临。 酒店经理

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location... and the hotel staff were extremely friendly and helpful.. it was a wonderful experience staying at the hotel
Stayed 3 nights in Dec 2017
Response from Stella on Dec 18, 2017
Dear Distinguished Guest, Thank you for taking your time and share with us about your stay experience. It is our pleasure to have your visits and we appreciate your loyalty. InterContinental Fuzhou aims to provide professional, personal and memorable experiences to all our guests, we do hope to have you back with us again when you next travel to Fuzhou. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Dear guest, Thank you for taking the time to share you recent experiences with us. Our hotel is in the 58 storeyed building which is so far the highest tower in town. We strive to provide professional, personal and memorable experiences for our guests. We look forward to welcoming you back in the near future and please do not hesitate to contact us should you need any assistance. Be well and best regards, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
1. can't find the booking. 2. Breakfast - coffee taste bad and no milk in the whole restaurant??
Stayed 1 night in Nov 2017
Dear Distinguished Guest, Thank you for taking your time and share with us about your stay experience. I was sorry to learn that you were disappointed with your recent stay. Please accept our most sincere apologies for these issues. The issues you highlighted have been shared with concern department and we take it constructively. We are confident that you will see changes during your future visit. I hope to be able to welcome you back to Fuzhou where a very warm welcome awaits you from the team. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent not great
Got smoking room even though I requested non smoking. Fine overall but not same quality as Beijing, Shanghai, etc.
Stayed 1 night in Oct 2017
Dear Distinguished Guest, Thank you for taking your time and share with us about your stay experience. I was sorry to learn that you were disappointed with our room arrangement. Please accept our most sincere apology for this issue. The issues you highlighted have been shared with concern department and we take it constructively. We are confident that you will see changes during your future visit. Thank you again for your constructive feedback of our hotel. I hope to be able to welcome you back to Fuzhou where a very warm welcome awaits you from the team. Sincerely, Hotel Manager

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Arturo, Thank you for taking the time to share you recent experiences with us . Our hotel is in the 58 storeyed building which is so far the highest tower in town. We strive to provide professional, personal and memorable experiences for our guests. We look forward to welcoming you back in the near future and please do not hesitate to contact us should you need any assistance. Be well and best regards, Hotel Manager

10/10 Excellent

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazinf hotel
Amazing hotel the best i ever stayed in my life aming all 4 star hotels! Just stunning
Stayed 5 nights in Sep 2017
Dear Istvan, Thanks for taking time to share your stay experience. We are glad to read that you enjoy your recent stay at InterContinental Fuzhou. Your positive remarks will be shared with our associates, as it will definitely encourage them go extra mile to deliver better service. Once again, thanks for your feedback and we are looking forward to welcoming you back soon. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel location is next to train station.
Staffs are friendly. But the dinner and breakfast are not up to the standard of intercontinental hotel.
Stayed 2 nights in Jul 2017
Response from Stella on Jul 12, 2017
Dear Distinguished Guest, Warmest greetings from InterContinental Fuzhou - We hope this message finds you well. We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable. However, with regards to the breakfast and dinner, I am sorry to learn that it did not meet your expectation. We have spoken to Food & Beverage team to improve the quality. We hope to have the pleasure of welcoming you back to InterContinental Fuzhou in the future where we are sure you will have a comfortable stay. Thank you! Warmest, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasantly surprised!
Stayed at InterContinental Fuzhou for 3 nights. Didn't expect much initially because of the ratings I read on Expedia. But I was pleasantly surprised when I got there. Upon check-in I got a free upgrade from Deluxe to Premier Club. That alone deserves a five-star. At the buffet restaurant, although it's self-service, the staff were still very attentive. One young chef was particularly friendly. And the lead(manager?) went extra miles to introduce local specialties to me. It was perhaps my own mistake that I put my dirty clothes in the hotel laundry bag. The housekeeper mistook it as a gesture for them to be cleaned. After I told her I did that because I didn't bring my own bag for dirty laundry, she phoned the laundry service immediately. I thought I would come back to find dirty clothes, instead I saw them cleaned and neatly folded in a basket, with an apology note on top! The only thing I can say to the hotel is that please keep up the great work. I would be more than happy to be your guest again, and recommend the place to others!
Stayed 3 nights in Jun 2017
Response from Stella on Jun 21, 2017
Dear guest, Thank you for taking your time and share with us about your stay experience. We are so glad to read that you enjoyed your accommodations. Our hotel aims to provide a truly unique and memorable experience, and we are thrilled that we were able to exceed your expectations. Once again, thanks for your compliments and we look forward to welcoming you back to our hotel in near future. Sincerely, Hotel Manager

10/10 Excellent

Rickson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staycation
The 5 days stay was fantastic! Only flaw was the pillow was too soft....overall stay it's superb. Will be back again soon.
Dear Rickson, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We also offer various kinds of pillows. If you would, please call our service center. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in InterContinental Fuzhou
Good location, good serive.
Dear Guest, Thank you for choosing to stay with us for your recent trip to Fuzhou. We are also glad to read that you feel the hotel location is convenient. Meanwhile, our high quality service is the reason why we can retain customers. Thanks once again for your feedback. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Room comfort

6/10 Okay

JANE

Liked: Cleanliness, property conditions & facilities, room comfort
A hotel with poor restaurants, including bfst bft
It's OK, location is good and easy to meet people....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel at a good rate
hotel was great. the staff was extraordinarily nice, the breakfast was excellent, and everything was at an affordable rate. there is plenty of food nearby.

8/10 Good

sheila, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds and internet
I opted to upgrade to the club lounge and was disappointed. You can't even take a club soda out of the lounge. I have never stayed at a hotel and upgraded to the club lounge level and not been able to take a club soda out with me. Breakfast in the lounge was just so so. My colleague went downstairs and he said it was a bit better.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel, but staff doesn't know western style
Great contemporary decor that is very clean. Courteous staff that tries hard. However, they fall short on knowledge and experience in serving business travelers. I arrived at 9:00 pm and they were trying to say the restaurant was closed. After our insistence, they said we could go there. They had an extensive drink menu.....and they did not know how to prepare a single one of the drinks. They did not know how to do the gin & tonic (really?), they had Martini on the menu, but what they brought me was a drink with chopped up olives, ice and in a DOF glass. I had to show them an image from the web of what the Martini looks like. They brought bread with margarine, we asked for butter (I had a chinese agent with me) and they said they did not have. Next morning, there is butter out on the buffet. This is not what an Intercontinental should be like....just go to Hong Kong and see. These are the little things that drive weary business travelers crazy. I hope they can better prepare service staff to provide a positive experience for their guests.

10/10 Excellent

Mike, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class all the way
A great place to stay for superb service, especially the creative room layout and breakfast.

10/10 Excellent

Richard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning accommodation
Incredible size of room and bathroom was amazing, stunning accommodation......bed was enormous and so comfortable.

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff are friendly & helpful. But guests next door frequently smoke in the corridor.

8/10 Good

Alex, Porto Alegre, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best option in Fuzhou
It was my second time at this hotel, the room is perfect, everything you need and the view was great. The service at the hotel is also good, staff speak good english and always helpful. The only thing near the hotel there is no many option for restaurant and activities, so need a taxi to go around.

10/10 Excellent

George, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuzhou intercon
Excellent hotel, still new and a nice oasis from the city.

10/10 Excellent

RIJIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!!!!!!!
Everything was just perfect!!!would definitely come to stay if I'm in Fuzhou!!

10/10 Excellent

Xiu Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort