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Reviews of The Charles Hotel

4 out of 5
The Charles Hotel
209 Queen St, Niagara-on-the-Lake, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 400 reviews" "
Rating 8 - Good. 108 out of 400 reviews" "
Rating 6 - Okay. 45 out of 400 reviews" "
Rating 4 - Poor. 20 out of 400 reviews" "
Rating 2 - Terrible. 9 out of 400 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

aldo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly and courteus
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to stay again!
Stayed 2 nights in Apr 2024

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Rooms was lovely.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ken

Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing I would change about our stay. Beautiful property, lovely staff; we won't stay anywhere else 💕
Stayed 1 night in Dec 2023

6/10 Okay

Sean

Stayed 1 night in Jan 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was generally very good and accommodating to changes. An issue with the chef meant breakfast was not available one morning. A better option than the end of town was expected. The facility is very nice, though some rooms are small - not expected. Would definitely recommend a stay. Opt for larger rooms.
Stayed 2 nights in Dec 2023

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at The Charles Hotel. This time we stayed at the Newark Room. We loved the heated bathroom floors, cozy layout, window seat and antique furniture. The whole staff was very friendly and efficient. Both check-in and check-out were quick and easy :) Thank you, everyone, for making our stay a memorable experience! Will come back in the future.
Stayed 2 nights in Dec 2023

6/10 Okay

Aidan

Liked: Cleanliness
way too overpriced for what it’s worth - their virtual assistant was nice because you can send a quick message and get a response back. the lady at the desk didn’t have the best vibe
Stayed 1 night in Dec 2023

10/10 Excellent

AMIT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great time at the Charles. Service is always top notch. Perfect walk to the shops/dining as well.
Stayed 1 night in Dec 2023

10/10 Excellent

John, Cobourg

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Always willing to help.
Stayed 1 night in Nov 2023

2/10 Terrible

don

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sooo cold. Heater was not working properly. Had them turn the thermostat up twice - to the 80s...still cold. Floor was like an ice rink. Tried to warm up...no hot water in the morning. Couldn't even have a shower. Frigid water only. I was told the manger would be in touch...4 days later, no word. Should have been refunded...miserable stay.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had reserved a room that was called a “premium room.” We checked in and were lead to a room that had a bed with very little room to move on either side of the bed…it certainly wasn’t a room that was pictured as “premium” on their website. When I asked the front desk about it, I was told “premium rooms” have different sizes and are called “premium” bc they have access outside. Fortunately there was a larger premium room available and it was beautiful. Lots of charm and character. The location of the hotel is perfect. Walking distance to everything. It’s a great town. Very relaxing. We did not go to the Hob Nob restaurant but we did go to the less formal pub style restaurant. That was very relaxing and fun. Overall, staff was not the most pleasant, but not to the point where it affected our stay. We would definitely return to this property.
Stayed 2 nights in Nov 2023

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
It is within walking distance to downtown! However, besides that the property is tired and needs to be refreshed on the outside. There was no way to adjust the heat in the room and the TV had some issues. For the $$ there are better options.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jean Anne

Liked: Cleanliness
Lovely old town setting
Stayed 1 night in Nov 2023

4/10 Poor

Lourdes

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Great location.
Stayed 3 nights in Nov 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing stay
First day was amazing. Just love the bathroom in the hot tub very historical house and town. Hotel was very convenient to Niagara Falls great surrounding and lots of places to see highly recommend staying here.
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An exquisite little hotel. Perfect location. Love thr charm and quietness of it. The staff are friendly and kind and amenable to the guests needs.
Stayed 1 night in Nov 2023

4/10 Poor

Mark Watson

Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the connivence of the location. Staff friendly and knowledgeable.
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Its a convenient location and staff was very friendly. The only drawbacks are: 1. You need to have someone from the front desk come to your room everytime you want to adjust the room temperature (so if its too cold or hot in the middle of the night someone needs to actually come into your room with the remote!!) 2. Virtual assistant IVY was helpful but too communicative. After one hour I received a text asking to rate my stay so far.
Stayed 1 night in Oct 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great service. I wish they had an outdoor heater for sitting outside. The property does show its age but at the same time adds to its overall charm. A nice place to stay.
Stayed 1 night in Oct 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful. The hotel was close to everything and we had a great time. We walked around town, and even rented bikes. The food in both the dining room and the pub was a bit overpriced - so we searched out lower cost meals, but other than that, all was good. We will come back for sure.
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxing getaway Beautiful vineyards nearby Very peaceful environment
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023

8/10 Good

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation time with friends
The friendliness & helpfulness of staff was outstanding!! Bed was too firm and very uncomfortable. TV did not work, but, hey, who wants a TV in such a beautiful area. Food was excellent!! Overall, a very good rating but be certain to check hot water before showering. Especially in Room 105. A a hot pot of tea furnished in mid afternoon fit perfectly!! All in all, quite fun.
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok but not treat
The Charles Hotel was Ok but not great. Our room on the ground floor was very noisy. Decor is quaint and bathroom very dark. Service was great especially from Anna.
Stayed 1 night in Oct 2023

8/10 Good

Nariman, Caledon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stuff are extremely friendly

10/10 Excellent

Merry, ORCHARD PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious, elegant, walking distance to lovely shopping. Excellent breakfast and atmosphere. Highly recommend.
Stayed 2 nights in Oct 2023

10/10 Excellent

Heather

Travelled with partner
Absolutely loved the Charles Inn! The room was so pretty and when we arrived they had beautiful jazz music playing in our room. Bed was very comfortable and the shower was amazing. It is a great location in the heart of NOTL close to everything. When we checked in we were given fresh chocolate chip cookies which were delicious. We will definitely stay here again! Thank you!
Stayed 2 nights in Oct 2023

8/10 Good

Alma, Chesterfield

Travelled with partner
Liked: Cleanliness, staff & service
Property condition is a lot more worn out than the pictures. We had a major leak from the ceiling (light) leaking water into the bed and suitcase and got everything wet. They moved us to another room (no air conditioning) and it was 80 degrees this past weekends. They gave us a discount on the room and free breakfast, but for the money they charge for rooms we were expecting nicer accommodations.
Stayed 2 nights in Sep 2023

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
The location -- walking distance to all points of interest in the historic district of NOTL -- led us to book here (a first time at this property). It's a photogenic property and the grounds and dining room/breakfast room are quite attractive. We were there two nights ... the first night featuring a 12:30 fire alarm that went unexplained or not resulting in an 'all clear' Also, the HVAC system that could only be adjusted by a staff person. We were uncomfortably cold. The TV provided was about the size of a large laptop screen and the screen's low resolution/contrast made it difficult to read the scores etc. from the Ryder Cup. The room rates were higher than the experience warranted.
Stayed 2 nights in Sep 2023

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable and I especially liked the heated bathroom floor. Unexpected extras like the small fridge and iron and ironing board and bath robes. It would have been nice to control the temperature of the room ourselves plus, the temp display as well as other lights, brightened the room. If you need darkness for sleep, this is not the room for you. The charm is in the age of the building and the beautiful surroundings. Very peaceful!
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very unique property with a lot of history. The staff were friendly and helpful. Such a great location, we walked everywhere. Would definitely stay here again!
Stayed 1 night in Jul 2023

8/10 Good

Raymond, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great property except . . .a) room temperature required a call to the front desk to change and b) for older people (not with a physical handicap) like us using the tub/shower felt awkward and unsafe. Everything else was a full 10/10
Stayed 1 night in Sep 2023

4/10 Poor

Jon

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Premier Room had a double bed with tiny area to walk around, not enough room to place suitcase on. No coffee in room, towels like sandpaper, soap tiny and thin, room unable to adjust heat, even after requesting, TV problems. Certainly the amenities of a Motel 6. The grounds are beautiful, room clean. Staff unfriendly. Close walking distance to downtown which is great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, charming, convenient, welcoming, comfortable… wish we could have stayed longer.
Stayed 1 night in Sep 2023

6/10 Okay

Wilfred, Toronto

Travelled with partner
Liked: Amenities, property conditions & facilities
Anna was efficient and personable at breakfast.
Stayed 4 nights in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage character

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very helpful/friendly, location was perfect, the property needs upgrading: more outlets in the bedrooms(my husband was charging phone in bathroom etc.), the furniture in the outdoor space on the 2nd floor was minimal and uncomfortable, overall a painting facelift.
Stayed 2 nights in Sep 2023

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky Place
The Charles Hotel is a quaint property. It does have its quirks however. We booked a “basic room” and it was quite basic. The shower was not exactly hot and the a/c was freezing. For some reason, you have to request the remote to the AC, but we certainly turned it down, not up. The bed was not that comfy. The staff was a definite highlight, excellent people working here!! For the price, I would think it would include the breakfast. I think in the future, we would most likely book a different property to compare it against this experience. We recognize this is a village of older hotels and BnBs so understand that there are unique challenges for the hoteliers in this regard. We loved our time in Niagara on the Lake to be certain and plan to return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury accomodations in NOTL
The Charles is a beautiful hotel in a delightful garden setting. Our room was comfortably furnished, with ample seating, a fireplace, a large terrace, and great shower! A short walk to theater and shops. A very special place.
Stayed 4 nights in Aug 2023

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023