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Reviews of Ramada Plaza by Wyndham Niagara Falls

3 out of 5
Ramada Plaza by Wyndham Niagara Falls
7389 Lundy's Lane, Niagara Falls, ON

Reviews

6.4
Rating 10 - Excellent. 197 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 154 out of 1003 reviews" "
Rating 2 - Terrible. 186 out of 1003 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tarek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great excellent service
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 24, 2024
Thank you very much for your feedback!

6/10 Okay

Joshua

Stayed 2 nights in Apr 2024
Response from Front desk on Apr 24, 2024
Thank you for your feedback

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 22, 2024
Thnak you for your feedback.

4/10 Poor

Kerstein

This room had lots of little bugs like fruit flies and was not 10/10 clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Thank you for taking the time to leave this feedback. I apologize you experienced this during your stay. I will have this information passed on to the correct team and the concern addressed. It is with this feedback we can better the hotel and the guest experience in the future

6/10 Okay

Karol

Travelled with family
Liked: Staff & service
Location 👍
Stayed 1 night in Apr 2024
Response from Front desk on Apr 16, 2024
Thank you for your review.

10/10 Excellent

Jada, Waterloo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience but a little pricey for one night. I would recommend to a friend!
Stayed 1 night in Apr 2024
Response from Front desk on Apr 10, 2024
Thank you for your feedback. Hope to see you again.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing very helpful and pleasant, the room was fantastic, very clean! Will definitely recommend A
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for staying with the Ramada Plaza. We are so happy to hear that you enjoyed your most recent stay with us. We hope to see you again in the future. Thank you for taking the time to leave a review and acknowledging the team here at the hotel :)

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Assistant General Manager on Jan 23, 2023
Thank you for taking the time to leave a review for the property, We appreciate all the feedback so we can learn and grow as a property, as we strive to deliver the best stay and service possible for each guest.

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a little staycation break for me and my daughters.
Response from Assistant Hotel General Manager on Jan 5, 2023
Thank you for taking the time to leave a review of the hotel.We are always happy to hear thatr guests have enjoyed there stay with us. we look forward to any future visit to niagara falls you and your family may have with us

2/10 Terrible

Jordan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property broken in room dirty price was charged an extra 80 dollars
Stayed 1 night in Dec 2022
Response from Assistant Hotel General Manager on Jan 5, 2023
I am sorry to hear that your recent stay with us was not up to standard. Please reach out directly to the hotel as we strive for excellence with every guest, each stay. We would greatly appreciate the chance to discuss this matter with you in detail so we can ensure that these issues do happen again in the future for any stay you may have in Niagara and for all the future guests

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Check in was disappointing the manager on duty was not very friendly. Quite rude actuslly. He had zero people skills.
Stayed 1 night in Dec 2022
Response from Assistant General Manager on Dec 31, 2022
Thank you for taking the time to review the hotel. Thank you for the feedback in regards to the front desk I will ensure that the whole team is spoken to and re trained

6/10 Okay

Carrieann, Wasaga Beach

Travelled with family
Liked: Staff & service
We’ve stayed there many times and it’s gone down hill over the years but it suited our needs for our trip.
Response from Assistant General Manager on Dec 30, 2022
Thank you for taking the time to leave a review. I am sorry to hear that your experience with the hotel was not what you had experienced in the past. We are working on some things in the future that will hopefully make our next stay the best one yet.

8/10 Good

andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don Cherrys
Stayed 2 nights in Dec 2022
Response from General Manager on Dec 18, 2022
Thank you for taking the time to leave a review. We are always happy to hear any feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Kind of a rip off
Room overlooked a busy road, you could hear the cars passing by and people outside in the parking lot. The room was freezing. But there were so many extra fees it was absolutely ridiculous.
Stayed 1 night in Dec 2022
Response from Assistant General Manager on Dec 13, 2022
Thank you for taking the time to leave a review for the Property. I am sorry to hear that your stay was not perfect, the hotel team is always willing to assist and correct these types of issues. The fees you have mentioned are outlined when booking and in all the information sections when booking the hotel, also all fees are discussed and agreed to when checking in.

8/10 Good

Paul

Stayed 1 night in Dec 2022
Response from front desk on Dec 6, 2022
Thank you for your feedback

10/10 Excellent

Samar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel
Stayed 1 night in Dec 2022
Response from Assistant General Manager on Dec 3, 2022
Thank you for taking the time to review the hotel. The team is glad to heat that you enjoyed your property

6/10 Okay

Lindsay

Liked: Cleanliness, property conditions & facilities, room comfort
The 2nd last day of our trip we had a hockey team on our floor that was causing noise and disturbance , we called the front desk 3 times before anything was done
Stayed 7 nights in Nov 2022
Response from Assistant Hotel General Manager on Nov 20, 2022
Thank you for taking the time to leave a review for the hotel. I do apologize for the inconvenience that you experienced during your most recent visit with us. I will be reviewing the call log and protocols we have in place for noise disturbances so that on any future visits you will not experience the same.

4/10 Poor

gia

Stayed 1 night in Nov 2022

2/10 Terrible

Hargobind

Travelled with group
Disliked: Staff & service
The manager was the most useless human being on the property. At checkout we were being charged a dmf fee. This information was not made available to us at check in and there was nothing written about it on expedia either. At check in the receptionist told us about parking and resort fee which was fine but nothing was mentioned about dmf. They tried being smart by saying all hotels charge it but since we have been to Niagara falls multiple times as every Canadian living in a 4 hour vicinity has we knew that was not true. The manager was rude and had no explanation of why we were not told of dmf before. When asked for a number for the head office she was like” i do not remember”
Response from Assistant General Manager on Nov 7, 2022
When reviewing expedia and the DMF is on website, the fee is calculated in the taxes and fees of the booking. When booking the fees would have included in the final total displayed for your booking. As for the manager in question i will ensure that this forward to the hotel general managers office and that team member is spoken to on how to discuss the charge with guests. As that fee is included in the taxes and fees of the booking it is not discussed in at the check in.

4/10 Poor

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was very disappointed. Stayed here for a girls weekend. We booked a room with 2 queen size beds and get to our room it is only 1 king bed. I go down to say we need 2 queen beds and they try to convince us to keep the room and they will give us a cot. No we paid for a room with 2 beds we want a room with 2 beds. After more than 30mins we finally get a room. Than we have someone trying to bang down our door while laughing so we call down to the office and they say if it happens again to call them instead of sending someone up to see what was going on. Will never stay their again.
Stayed 2 nights in Oct 2022
Response from GM on Oct 27, 2022
Sorry to hear that you were disappointed Michelle and that you did not receive your initial request. Our staff is very good at accommodating our guests and making sure our guests are always informed of their options and if in the rare case like yours that they do not get what they requested. The king suite is an upgrade so I am not sure if that was not a good option for you or something that you declined. We are glad that you received the 2 queens beds and we hope to see you in the future with a better result. We have many new and exciting changes in the works.

2/10 Terrible

Karen

Stayed 1 night in Oct 2022
Response from front desk on Oct 19, 2022
Thank you for your feedback

10/10 Excellent

fran

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic the two restaurants were amazing The pool was a little cold and the lights were not on two of the nights
Stayed 5 nights in Oct 2022
Response from GM on Oct 15, 2022
Thank you Fran for the excellent review it means so much to the team. We have made many changes and are happy to hear your comments.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from GM on Oct 13, 2022
Thank you so much for the score Kirsten, we are looking forward to you returning.

8/10 Good

MIRANDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay! Rooms were great, no complaints!
Stayed 2 nights in Oct 2022
Response from GM on Oct 13, 2022
Thank you Miranda for the great comments. We appreciate your time and input very much. We have made so many positive changes and have many more coming. We look forward to your next stay with us.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, we were at 6th floor, but for some reason, we could hear the cars passing, I have a light sleep so, it was kind of problem to me, everything else was very good.
Stayed 2 nights in Oct 2022
Response from GM on Oct 13, 2022
Thank you Luis for taking the time to give us a good review.

8/10 Good

florina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Oct 2022
Response from front desk on Oct 11, 2022
Thank you for your feedback

6/10 Okay

Eboni, Ajax

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Location across from outlet
Stayed 1 night in Oct 2022
Response from front desk on Oct 11, 2022
Thnak you for your feedback

6/10 Okay

Katrine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desks staff were friendly, we liked the room however it wasnt properly cleaned. The microwave and the table has dust.
Stayed 1 night in Oct 2022
Response from GM on Oct 13, 2022
Hello Katrine, thank you for the kind comments about our staff and the room. I have forwarded this response to our Manager of Housekeeping.

6/10 Okay

Jocelyn

Travelled with partner
The room was decently decorated, but it wasn't all that. There is mold and the room stinks a little. This place charges $20 dollars a night for resort fees and it's not worthy of them. We also paid $20 per night but I didn't feel like the back of the hotel where our room was located was safe, so I had to park in a farther area from our room, and they specify that they would not be responsible for damages. It's next to a cemetery too. They also charged $40 a day for pets.
Stayed 2 nights in Oct 2022
Response from GM on Oct 13, 2022
Hello Jocelyn, thank you for your comment about our décor we appreciate that. Unfortunately we were not notified about any mold. Our rooms are cleaned everyday. All hotels charge either a resort fee or facility fee or build it into other fees. We put that up front to our guests when they check in as an extra notification / reminder as well as our pet fees. We are only one of the few hotels that allow pets. The charge goes to the extra cleaning that is require to clean a pet friendly room. All our parking lots have lights and are monitored by our staff.

2/10 Terrible

deborah

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were allowed to bring our dog to the hotel
Stayed 2 nights in Oct 2022
Response from front desk on Oct 10, 2022
Thank you for your feedback

8/10 Good

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and beds were comfortable. It had everything you need for an overnight stay. Parking was $20 extra.
Stayed 1 night in Oct 2022
Response from front desk on Oct 10, 2022
Thank you for your feedback

6/10 Okay

William

Liked: Staff & service, property conditions & facilities
The room was by the highway. I could hear traffic all night. Charged $20.00 a night for parking, but had to drive around for 45 minutes looking for a place to park.
Stayed 6 nights in Sep 2022
Response from GM on Oct 13, 2022
Hello William, I worked that night that you were specifically mentioning and yes we did have a wedding function and several meetings rooms reserved for 2 different groups that night / weekend but I walked the parking lot myself when I heard that the parking was becoming full. I can assure you that there were many parking spots available but if you happen to be just looking at the front of the building and not beside or in the back than yes that part was full. We had no other complaints about the parking.

6/10 Okay

Kimberly

Stayed 1 night in Oct 2022
Response from front desk on Oct 10, 2022
Thank you for your feedback

2/10 Terrible

Kathy

Stayed 3 nights in Sep 2022
Response from front desk on Oct 10, 2022
Thank you for your feedback

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could include free parking
Stayed 1 night in Sep 2022
Response from GM on Sep 29, 2022
Thank you Victor for your time and feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM on Sep 29, 2022
We strive for ten but thank you for your putting a number.

8/10 Good

NICK

Liked: Cleanliness, staff & service, amenities
I was nice and quite and staff were friendly
Stayed 2 nights in Sep 2022
Response from Manager on Sep 20, 2022
Thank you Nick for the nice comments. We appreciate it.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Clean but some mildew in bathroom
Stayed 2 nights in Sep 2022
Response from GM on Sep 29, 2022
Above and beyond housekeeping we have a dedicated person to ensure all tile and grout is clean and new grout is done if we require attention to it.

8/10 Good

David

Stayed 2 nights in Sep 2022
Response from Front desk on Sep 23, 2022
Thank you for your feedback.

10/10 Excellent

Katheryn, Guelph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and taken care of. Staff were polite and kind.
Stayed 2 nights in Sep 2022
Response from Jonathan on Sep 15, 2022
Thank you so much! We are glad that you enjoyed your stay.

6/10 Okay

Claudio

Travelled with partner
Disliked: Staff & service
Property is a 3 star hotel.
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 18, 2022
Thank you for staying with us we look forward to seeing you again!

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room and extreme hidden costs.
Room was in basement of building and barely adequate. Rip off on hidden charges. $19 per day amenity fee for small pool and small workout room, $20 per day for parking in an empty lot, and $40 PER Day for pet fee. Non of these fees were obvious when booking hotel. We will never use Ramada again if this is their policy.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from Front desk on Sep 16, 2022
Thank you for your feedback

4/10 Poor

Kim

Travelled with family
Can sleep in this room cause around the fridge around it made so much noise every 10 -15 mins all night long. Not enough towel so had to call front desk and they ask so much questions
Stayed 1 night in Sep 2022
Response from Front desk on Sep 8, 2022
We apologize if your stay was not a pleasant one. We have many new fridges on property. We would have been happy to change yours out.

10/10 Excellent

qiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing special but convenient
Stayed 1 night in Sep 2022
Response from Front desk on Sep 8, 2022
Thank you for your feedback. We look forward to hosting your next stay in Niagara

6/10 Okay

Miranda

Liked: Property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front desk on Sep 8, 2022
Thank you for your feedback. We look forward to hosting your next stay in Niagara.

4/10 Poor

Rebecca

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Its really dated. We stayed on 4th floor of main tower and it had an odor..the room conditin had some damages that had been repaired but poorly done. We were not pleased that TV in Bedroom didnt work and the exhaust fan was loud and not able to be used. The restaurant was very slow and the food was garbage Don Cherrys is not holding up to standards...watched 3 other tables leave or complain about the foo. We will not likely stay there again. Pool hours sucks.
Stayed 1 night in Sep 2022
Response from GM on Sep 6, 2022
Hello Rebecca, please contact me directly so that I can look into what room you stayed in and what details you have about your experience at Don Cherry's.

6/10 Okay

CURTIS

Travelled with group
Staff were not overly friendly and no had to ask another person staying there where the ice was as staff were not helpful/language barrier/gave me wrong directions.
Stayed 1 night in Sep 2022
Response from Manager on Sep 5, 2022
Hello Curtis, we are always working on providing great service so I will share your comments with the team. We have several ice machines on many floors which are also located on our maps and signs.

8/10 Good

Arbab

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
long walk to room
Stayed 1 night in Sep 2022
Response from Manager on Sep 6, 2022
Hello Arbab, thank you for the good score.