Ratings based on 4,757 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Kitchener, Ontario

Nice, great view.

Posted 1-Feb-2016
Everything was great but don't go the Apple bees there! They have the worst breakfast. I think there food comes in cooked and they reheat!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel Friendly Staff

Posted 29-Jan-2016
What a great experience from the minute we got there. We were upgraded to the 2 level suite because they over booked the deal they had. What an amazing view of the falls from the observation floor of our suite. By far best view of all hotels on fallsview blvd.
4 out of 5
Recommended
for Everyone
by A verified traveller from U.K

Room with a view

Posted 25-Jan-2016
Pros: Clean comfy rooms. Pleasant staff. Everything on hand. Good for my wife who's in a wheelchair.
Cons: More breakfast staff in Applebees weekend mornings. Good food but a long wait for service and more coffee.
Location:
Used before. Ideal small hotel with great falls views. Pool, spa and clean, comfortable rooms. What more could anyone want. Those who give it a bad review would probably give the Hilton London a bad review even if they had a free stay.
3 out of 5
Recommended
for Everyone
by A verified traveller from Palmyra, Ny

My stay. Great View.

Posted 19-Jan-2016
Pros: See the above it about sums it up.
Cons: See above.
Location: Close to the Casino, the falls, shops , restaurants. All walking distance. About a 15 minute walk to the attractions, such as The haunted houses, etc.
Check in quick, although we had to find out about shuttles/deals through posters. None mentioned when we checked it. Room could have been a bit cleaner. No refrigerator, I guess that costs extra. $20 a day parking, not directly on premise. Not a problem but there is a parking garage a few feet from the Applebees (where we parked, per The Oakes), That is only $10. No local menus for delivery in the room. Called front desk and only had two options that they provided. The next day I found there where ton's of options very close. Bed was hard. I guess it all depends on what your looking for. Over all, a nice stay. What would have made it better; Better info on things at check in, (there's a breakfast deal at Applebees if you buy the package. Did'nt know about it.), more than one garbage can in the room, local menus in the room, some things to do literature. Again, I would recommend it as a place to stay and probably would do so again. Now I know these things, they were not a deal breaker.
5 out of 5
Recommended
for Everyone
by A verified traveller from burlington,ON.

New years eve

Posted 7-Jan-2016
Pros: n/a
Cons: n/a
Location: n/a
HELLO thx 4 asking since your asking thought you might like 2 know that you have a couple loose ceramic tiles from improper base adhesion from either the cement was drying out or the tile wasnt back buttered other than that your hotel is excellent. This message is not inteded to insult only 2 let you aware of the loose tiles , thx for the good time jeff and teresita martin
4 out of 5
Recommended
for Everyone
by A verified traveller

Awesome view of the falls from your room!

Posted 5-Jan-2016
Pros: Proximity and view
Location: 2 mins from the casino, great restaurants close by.
Great location , beautiful view of the falls, casino and restaurants close by.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Jan-2016
Great view and nice room with multiple lever, I like it like a home
2 out of 5
by A verified traveller from brampton, on

Nice view of the falls.

Posted 4-Jan-2016
Pros: Location over looking the falls was very nice that's it.ex
Cons: Exercise rm joke, both treadmills broken, located facing street! Hot tub cold. No tea in room. None available. Parking extra $20/day. no shower in rm.
Location: Ok
Room ok. Staff pleasant. No information about the area in the room, none available at desk. Room ok but showing signs of age. Had heart shaped tub but ceramic steps in and out very slippery. Hand held shower in tub but no shower in suite. One small coffee pot in room. Wife drinks tea but no tea bags in room or none available from front desk. No remote for TV And when tried to phone customer service the phone not working. Once I went down stairs, a person was sent up promptly. View from room of falls very nice!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Jan-2016
Nice view of the falls from our room. Close to restraunts and casino.
2 out of 5
by A verified traveller

Bad wifi

Posted 31-Dec-2015
Wifi is not working at all. The front desk staff service is negative. No fridge in the hotel. The AC is not working well too. A lot of additional services chagre.