Ratings based on 5,850 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from niagara falls

Hotel was not as expected from description.

Posted 22-Nov-2017
Cons: Window for falls view was limited. Windows didn't open. Large panel ceiling was partially open. No microwave in room. Temperature in room was either really hot or really cold. The hair dryer was really cheap. Pros: Beds were comfortable. Robes fit nicely and not too large but I usually find most hotel robes too large. Hotel and room were very clean. The hotel staff were very friendly and knowledgeable.
Comment from Hotel Management
23-Nov-2017 by nicole, Hotel Management
Thank you for sharing yoour feedback, we appreciate your feedback. We will sahre your review with our team so that we can try to make some improvmements
2 out of 5
by A verified traveller from USA

Unaccommodating front desk

Posted 20-Nov-2017
The front desk guy was not pleasant. I expected to hear other more pleasing words than "you're too early for checking in- sort of statements." He could have said "Sorry, the rooms are not ready", "I don't think there are rooms ready but let me check." We had to wait in the lobby for over an hour. The Wi-Fi was expensive. $10 per device not per room, each day. The coffee maker was not working in our room. The window overlooking the falls wasn't clear. Parking was not complimentary and $25/30 per day was rather steep.
5 out of 5
Recommended
for Everyone
by A verified traveller from Alabama

Anniversary

Posted 20-Nov-2017
Pros: View, Staff, location, and the perks that were provided.
Cons: The swimming pool area is old looking and could use a update.
Great hotel and wonderful staff. This hotel was just what we imagined it would be. We stayed in a Premium falls view room overlooking the falls. WOW what a view!!! great friendly staff from the time we got there to the time we left.
Comment from Hotel Management
21-Nov-2017 by nicole, Hotel Management
Happpy belated anniversary! Thank you for sharing your wonderful feedback from your recent stay. We appreciate you letting us know how we did. We look forward to your next return
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa Ontario Canada

Great hotel

Posted 20-Nov-2017
We had an amazing view of the falls. We were able to walk to the restaurants and the other places we wanted to go.
Comment from Hotel Management
21-Nov-2017 by nicole, Hotel Management
Thank you for sharing yur comments with our team. We appreciate you letting us and others know of how we did. We look forward to your return
3 out of 5
Recommended
for Everyone
by A verified traveller from barrie

Good location...

Posted 19-Nov-2017
Good location but very poor room, it's on 2 floor but looks like a basement, very strong smell of marijuana and cigarettes...
Comment from Hotel Management
21-Nov-2017 by nicole, Hotel Management
Thank you for your review, we apologise for your displeasure with the room selcted at the time of booking. We will address the hallway corridor right away. We are 100% non smoking hotel and do have a penalty charge of 250.00 when guests do not follow the policy. We hoe to welcome you again , we know you would love our premier rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

What a View

Posted 19-Nov-2017
Great hotel right on the falls very comfortable and spacious room with very good staff. Would be nice if there was a bar or restaurant on site but otherwise perfect
Comment from Hotel Management
20-Nov-2017 by nicole, Hotel Management
Thank you for your great feedback, we are delighted that you enjoyed the view from your room.. Next time check out our on site applebee's great value, great menu
1 out of 5
by A verified traveller

Posted 18-Nov-2017
When we checked in, the front desk staff gave one of our group a free night of parking and breakfast coupon, when I asked for the same treatment I was told no, and that they would revoke the free parking of the other guest if I pursued this. Crazy rotten customer service
Comment from Hotel Management
20-Nov-2017 by nicole, Hotel Management
Thank you for sharing your experience with us.I apologise forthe customer service you are correct it was not fair for the staff to address the matter in that tone. All guests are required topay for parking at all times. I will follow up with the desk staff to ensure this type of situation does not occurr again. We do hope to welcome you again
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Nov-2017
Took forever to get An infant bed delivered. After many calls being told 5 minutes over and over.
Comment from Hotel Management
18-Nov-2017 by nicole, Hotel Management
We are sorry for the delay in receiving the crib, this is not acceptable and will be addressed.Thank you for letting us know!
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 14-Nov-2017
Really enjoyed staying at Oakes Hotel. The view was amazing and the price was also really good.
Comment from Hotel Management
15-Nov-2017 by nicole, Hotel Management
Thank you for your review, we are pleased that you enjoyed the room, view . We look forward to seeing you again
5 out of 5
Recommended
for Everyone
by A verified traveller from London ontario

Fantastic hotel. Next door to many attractions!

Posted 14-Nov-2017
Beautiful scenery, hotel room gave a view of the falls and casino.... which is a refreshing gaze.... Casino was right next door, a very short and pleasant walk in the night misty air following a smooth walk through the mall which is a gateway to the casino; oh not to mention that delicious buffet restaurant litreally a step from casino entrance . After having fun at the casino I came back to a nice jacuzzi bath tub and yes! the comfort of a stylish king size bed. Real nice experience, worth every penny! !
Comment from Hotel Management
14-Nov-2017 by nicole, Hotel Management
Thank you for sharing your recent trip with us, we appreciate your kind comments. We are delighted that you enjoyed our location and our view of the falls. What a nice way to end a busy day ...nothing beats a soak in a tub. Thanks again