March Break with grandsons.
I thought everything was going smooth until I checked in...extra charges for pool and WiFi and $25.00 per night to park. The room was not what I expected. It seems because I went for a special that was offered I received a lower standard of room...right down to the bathroom toiletries! No fridge, paper cups, no housecoat, and the pull-out couch was gross...not to mention no sheets to make it up, but too used to have anyone sleep on it!
Employee at check in was not pleasant. We asked for a later check out in order to get breakfast and was told this was not allowed (Saturday of the March Break), I don't think many people were checking in on this day at all!
Comment from Hotel Management
24-Mar-2017 by nicole, Hotel Management
Thank you for your feedback, i apologise as we offer many room types. Our entry level room is a traditional room with 2 double beds with no view. Our rooms do not include a fridge unless a suite is purchaesed. The 14.95 hotel fee allows guest access to unlimited WIFI, pool fand fitness area, 14 th observation area, local calls, fresh brewed coffee throuh out the day and discount coupons for area attractions. Please see a bellman for these.
I will share your comments with the staff as well.