Ratings based on 1,809 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller fromtoronto

Close to the Falls.

Posted 14-Jan-2017
As soon as they knew we booked through Expedia they changed our room and downgraded our room. They gave us a room in the older part of the hotel which isn't as nice.
2out of 5
by A verified traveller

Don't get the 5th floor

Posted 6-Jan-2017
Pros: nice location
Cons: add the 17 dollars for resort fee to expedia. that was a surprise.
We rented a room. Rooms are nothing special. Small bathroom. Beds were confrontable but the bedding was thin and the room was generally cold and dark.
3out of 5
Recommended
for Everyone
by A verified traveller fromCambridge ontario

nice hotel

Posted 4-Jan-2017
Pros: great location and nice view of the falls our room was awesome top floor.
Cons: Parking
the hotel was very nice but parking could be better I had to pay 25 dollars for parking and had to park around the building. was not impressed about that, room was awesome great view of the falls.
3out of 5
Recommended
for Everyone
by A verified traveller fromWheeling,WV

Near falls

Posted 31-Dec-2016
Pros: view from the 14 floor.
Cons: Give a room where we could have seen the falls like I paid extra for.
Location: super the best part, next to the falls, places the eat, casino all in the area.
The only problem was paid for a room to look over the falls but could not see it from the 6 floor had to go to there look out on the 14 floor to see it. Kind a feel like I got the wrong room.
1out of 5
by A verified traveller

No hot water to taking shower,

Posted 27-Dec-2016
The hotel charger the hotel fee and no not water taking shower
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2016
Great fallsview. Could update rooms/bathrooms. Overall nice hotel. Pool was clean and ready to use. A hotel bar could add to the experience as well
3out of 5
by A verified traveller

No hot water

Posted 26-Dec-2016
No adjustment to my bill despite complaint of not having hot water
1out of 5
by A verified traveller

Room was robbed and staff did not care

Posted 24-Dec-2016
I stayed for one night with my family and we went out to celebrate my cousins birthday at a nearby restaurant. A laptop and cell phone was left in the room. We were gone for a few hours, when we returned to the room, the laptop and cell phone of my cousin was missing. I looked high and low in that room and couldn't find it, I called the hotel manager and told her what happened. She said she would get back to me, took my number and never called me back. My family was so upset at the service and how the staff made no effort to explain what happened to our stuff or to investigate further. I was even more disappointed when the manager never returned my call. My cousin is out of a laptop and a cellphone, both valued at $1300. The Oakes hotel is not a safe place to stay. Be very careful with what you bring with you as I'm certain their staff goes into the rooms and take things that don't belong to them. As of now I'm still waiting for the manager to call me Back with an explanation as to how our stuff disappeared. Please don't stay there if you have lots of valuables.
4out of 5
Recommended
for Everyone
by A verified traveller

Beautiful view.

Posted 18-Dec-2016
Pros: Staff on checkout, very pleasant and happy. Location and view were wonderful. Room was very large and it was clean.
Cons: The front desk staff can make or break a person's impression of the hotel, even if the hotel is amazing. A smile and a welcome should be first.
Location: Close to casino. Close to falls. Restaurants nearby.
We never heard of the Oakes hotel before. When checking online, the view was the deciding factor. We weren't disappointed. The price was also a factor, going in the winter offered a cheaper price.The gentlemen on the front desk in the morning, for checkout were very pleasant. They asked about our stay and listened as we told them of our amazing stay. They joked and smiled and laughed.
3out of 5
Recommended
for Everyone
by A verified traveller fromorillia

Posted 14-Dec-2016
Nice room looking at both american and canadian falls