Ratings based on 6,103 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

the hotel has a very beautiful view

Posted 23-Feb-2018
Pros: the pool was open till late hours ,they had coffee ready all day
Cons: when they sale you breakfast at a discount of 2people for $10 and you go next door to eat they be chargin you extra for egg or other staff
Location: is a few block away of Clifton Hill were all the fun begins
over all good hotel clean .the staff very nice the pool very clean and well maintain only they over charge for parking $30 a night which i tough it was included but that was a surprise whem i got charge separate
3 out of 5
Recommended
for Everyone
by A verified traveller from Niagara, Ontario

Close to Niagara Falls and other amenities.

Posted 23-Feb-2018
The bathroom needs better lighting. Not enough counter space and the pillows need to be replaced. Also, there was a leak in the hallway ceiling on the 12th floor. Water was dripping and I noticed a bin and bucket were placed there.
5 out of 5
Recommended
for Everyone
by A verified traveller from Corning, NY

Fabulous!

Posted 22-Feb-2018
Pros: The view and next to so many attractions.
Cons: Can't think of anything to improve.
Location: Niagara Falls Ontario is fabulous! Clifton Hill attractions. Casino. And more across the famous Rainbow Bridge to NY. But bring your passport.
Location, location! Fantastic view of America's most amazing wonders. The weather was bad but it didn't matter since we were inside. Nice pool with sauna and hot tub. Wonderful. On site restaurant. Casino next door. Handy. The room was really beautiful. And a jet tube! Tv channels from US and Canada. Great professional staff. Top quality all the way.
Comment from Hotel Management
23-Feb-2018 by nicole, Hotel Management
Thank you so much for the wonderful review, we are so pleased that you loved the view and ourlocation. We look forward to your return
4 out of 5
Recommended
for Everyone
by A verified traveller from ontario

nice hotel

Posted 20-Feb-2018
As promised wonderful view of both falls and some of the city. Room was very clean and updated. Great location to casino and only a 20 min walk to Clifton hill. Only complaint is there was absolutely no hot water! Unless you like ice cold showers. Parking on site.
Comment from Hotel Management
22-Feb-2018 by nicole, Hotel Management
thank you for sharing your beautiful photos with us, what a view you had from you room. We apologize for the hot water, the issue has been corrected and fixed , we are sorry we let you down
2 out of 5
by A verified traveller from halifax

not Returning

Posted 20-Feb-2018
Pros: View of falls
Noisy fan in washroom tv in cabinet no hot water room not ready at 4:00 pm one package of coffee no creamers.
Comment from Hotel Management
21-Feb-2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveller from scarborough ont

Great location

Posted 19-Feb-2018
Hotel close to casino room was clean but 2 queen beds turned out to be 2 doubles. Tub was quite dirty. Room miles from elevator.
Comment from Hotel Management
19-Feb-2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveller from brooklin

Short and sweet

Posted 18-Feb-2018
Only stayed one night but the staff was friendly and helpful Great location 2 minutes from casino and a nice view of the falls Right in the middle of the action
Comment from Hotel Management
19-Feb-2018 by nicole, Hotel Management
Thank you for sharing your wonderful feedback, we appreciate you letting us know how we did. We hope to welcome yoou again in the future
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto

Riverside view is not so bad at all😁

Posted 18-Feb-2018
Very satisfactory, given a complimentary breakfastt for 4 and a $20 compli-snack value coupon. Except that their door key does not work well, needed to try it several times and tell the front desk about it.
Comment from Hotel Management
19-Feb-2018 by nicole, Hotel Management
Thank you mary for your feedback, we are sorry that you had troubles with the keys. We hope to welcome you again
3 out of 5
by A verified traveller from barrie

Posted 17-Feb-2018
Pics online a bit deceiving. Hallways could really use a paint update as paint is hopped and falling off.
Comment from Hotel Management
17-Feb-2018 by nicole, Hotel Management
Thank you for sharing your feedback, we want you to know that we have begun remodeling our hotel , we will have half of it completed by end of april 2018. Please come back to see the updates to our floors 9-21
1 out of 5
Recommended
for Everyone
by A verified traveller from Alliston

It at least has a beautiful view

Posted 15-Feb-2018
Rather rude check in, card keys hardly worked. Woke up to a fire alarm at midnight, stood on the cold lobby. Still no explanation as to why. Our tub leaked like a son of a gun. Put my towel there during a shower and it was soaked. Like I said, at least it had a nice view of the falls.
Comment from Hotel Management
17-Feb-2018 by nicole, Hotel Management
We apologize for your displeasure with the tub leaking , we will have this addressed and fixed right away. We are sorry that you were inconivnenced by the fire alarm, our goal is to ensure all guest are out of there rooms and safe until the fire department allows us access for re-entry. We know that it is never comfortable for any guests and can be scary if awoken from your sleep. the matter is being investigating.