Ratings based on 4,828 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Right above The Falls. Close location to all.

Posted 30-Apr-2016
Booked on Expedia. Chose to pay for a room upgrade to have a direct view of The Falls once we arrived. Totally worth it!
5 out of 5
by A verified traveller from Independence, Missouri

Very nice hotel and view

Posted 28-Apr-2016
Pros: Clean room, friendly staff, espectacular view of the falls
Cons: Lobby design and furniture, not charging for parking, more tv channels
Location: Location is great, close to all attractions, parking lot is big and easy to find spot
We stayed there for 3 days, it was a wonderful experience, the hotel is not very luxury in the lobby but the room was excellent, the view awesome, the staff in the front desk very friendly and helpful, our service lady Michelle was very friendly and respectful all the time, room very clean and comfortable, very good job Michelle, we will recommend this hotel to everybody
Comment from Hotel Management
30-Apr-2016 by Nicole, Hotel Management
Thank you for your review, we appreciate your comments on how we can improve.
4 out of 5
by A verified traveller from kelowna, B.C.

great falls view and easy walk to falls

Posted 26-Apr-2016
Pros: location
Cons: vending machines need to be stocked and working
Location: falls, casino, tons of restaurants, clifton hill a nice walk with beautiful scenery...can't beat the beautiful Niagra Falls!
falls view beautiful on floor 16, easy walk to falls incline elevator, easy walk to casino and lots of restaurants. Easy check in/check out. Vending machines not working except one which made me go floor to floor to find a water late hours...was not fun! Nice hotel, large room with sitting area (not used though) quiet and comfortable beds.
2 out of 5
by A verified traveller

Oakes Hotel by the falls

Posted 24-Apr-2016
Pros: the view of the falls
Room was alright, but the toilet was broken had to hold down the handle to flush, the water pressure for the tub was strong i was afraid it was gonna fly off the wall and i've checked into this hotel before and didn't have a problem but this time was different I don't remember the deposit being so high that i had to go and withdraw money and I was told I had to wait 60 mins for the deposit back I've never had to wait for my deposit nor waiting that long for a deposit is acceptable. And the price was different too I had to complain that there was a 20$ price difference from the expedia website, it was 135$ and when I showed up the total came to 221$ plus parking. That is rediculous.
1 out of 5
by A verified traveller from New York

Not even going there...

Posted 24-Apr-2016
Pros: Confortable
Cons: Everything in this hotel should be improved.
Location: Location execcent walking distance to everything. From rides, to shops, to restaurants,to site seen...
The location was the only possitive about this hotel...
5 out of 5
by A verified traveller

Nice hotel, great view.

Posted 24-Apr-2016
Pros: Location, staff.
Location: Falls, attractions.
Beautiful room, friendly staff, great view. Hope to return soon.
Comment from Hotel Management
30-Apr-2016 by Nicole, Hotel Management
thank you for your wonderful comments
3 out of 5
by A verified traveller from Michigan

Posted 22-Apr-2016
OK hotel, nice view of the Falls. Hotel in center of activity, walking distance to most every where. Excellent staff. Room was small, bathroom went could use some help, air conditioner noisy, poor lighting in the room, wall electrical outlets did not hold plug-ins, No breakfast service on the premise. Parking was difficult at best, the entry gate was through an alley, poorly marked and hard to open, however , parking space was ok, once you get in it. Added to the bill was a $200 charge that supposedly would be returned, but not on the check out. Added fees for WI-FI, refrig, etc were annoying.
4 out of 5
by A verified traveller

Excellent falls view, bed not great

Posted 19-Apr-2016
Cons: A towel rack near the tub would be useful.
Location: nice location within walking distance of the falls, casino, etc.
We enjoyed our stay in the room on the 12th floor, with a great view of the falls. The jetted heart-shaped tub was a nice touch. The rooms do not look particularly modern, but were clean. The downside was the king bed was not very comfortable, and parking was very expensive.
Comment from Hotel Management
20-Apr-2016 by Nicole, Hotel Management
thank you for your review, we appreciate your feedback. We are currently replacing in room carpet in these rooms and adding more amenites to our premier suites.
4 out of 5
by A verified traveller from Philadelphia PA

Great view of Niagara Falls!

Posted 14-Apr-2016
Pros: Everything is close by. I walked to Niagara Falls! Great restaurants, casinos, arcades, and entertainment all nearby.
Cons: A complimentary shuttle service with the hotel to nearby attractions would be nice!
Location: Everything is close by. I walked to Niagara Falls! Great restaurants, casinos, arcades, and entertainment all nearby.
My family and I stayed in a very nice room. The only thing I didn't like was the sink was outside of the direct bathroom. Other than that the view was fantastic!
Comment from Hotel Management
20-Apr-2016 by Nicole, Hotel Management
Thank you for your review, beautiful picture of the falls. We hope to welcome you back again on your next trip to Niagara falls.
3 out of 5
by A verified traveller from washington, mich.

Heater not working. Other heater adequate.

Posted 12-Apr-2016
Pros: Location
Cons: Drive to parking area is scary. And it cost $56 for 2 days parking. Kind of a rip. No one working at coffee counter for 2 days.
Location: Good location for walking to falls view casino.
Needs some tender loving care. Not enough electrical outlets. Needs upgrade.