Ratings based on 5,333 Verified Reviews

3.6 out of 5
71% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from HAMILTON ONTARIO CANADA

RECENT OAKES STAY

Posted 18-May-2017
Pros: The view.
Cons: See above comments.
Location: Great location. I do recommend this hotel, as long as you are prepared for hidden charges when arriving.
We have stayed at this location for the past few years, and have found that it has changed somewhat. We think that perhaps the parking charge of $25. per night is a bit much, considering that the Casino next door, charges only $5.00. And no, we did not know this at the time. Used to be a vessel of cold water with lemon in the lobby, just a nice touch, but its gone. Also, and I know this is petty, but perhaps a little more time spent on the room would remedy this. I tried to make a tea ( brought my own ) and was putting water through the coffee maker. Couldn't figure out why it kept coming out coffee. I guess the last guest or whatever, had put the coffee in the back where the water goes. Unit had obviously not been checked or cleaned out. And as for coffee, we had one packet, and no de caf. Had to ask at the front desk. I realize these are minor inconveniences, staff is friendly, room view amazing, beds a bit uncomfortable. Room way smaller than usual. We were told upon check in that we are on the 2 nd floor, got an upgrade, for a fee. Again, in recent years we have always been higher up. It just seemed that we were getting "nickle and dimed"from when we walked in the door. And am sure, we are not alone. Have always liked the Oakes, however, on our annual trip next year, will be looking round more.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great view of the falls even from the 7th floor.

Posted 15-May-2017
Great location right at the falls. Incline rail to transport you to the top of the falls is directly out the back of the hotel. $5 parking next door at the casino. (Regardless of how long you are parked it's only $5 to exit)
Comment from Hotel Management
17-May-2017 by nicole, Hotel Management
Thank you for your feedback, we are pleased that you enjoyed your time with us!. We would jjust like to point out that the casino parking is not always 5.00, as the busy season apraocjes it will rise to 30-40.00 per exit
5 out of 5
Recommended
for Families
by A verified traveller

Amazing View

Posted 8-May-2017
Fabulous. Highly recommended. Spectacular view. Parking available before check in.
Comment from Hotel Management
9-May-2017 by nicole, Hotel Management
thank you for the awesome review, we are so happy that you enjoyed our view. we look froward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Hotel with Great Views

Posted 4-May-2017
Pros: The view, amazing.
Cons: Parking rates.
Location: Niagara falls and all the activities associated.
This hotel has great views of the falls (if you get a Fallsview room). The views are truly amazing. No hotels in front and great view of the falls. Staff are amazing and were very helpful and friendly. Parking is expensive at $25 per day, but it was convenient. We enjoyed getting takeaway food and taking it up to our room to enjoy whilst looking out over the falls, what a place for dinner. The $69 offer for dinner and other stuff was quite good. We enjoyed the breakfast at applebees, the applebees vouched was useful when we got takeaway food, and the dinner at remingtons was enjoyable (and there is a free shuttle to and from it). The wine vouchers were good and it was nice to go see some wineries.
Comment from Hotel Management
7-May-2017 by nicole, Hotel Management
Thank you Paul for the superb review, we are pleased you took advantage of the 69 upgrade your stay dinner plan. We have made many updates to our rooms and hotel lobby Thanks for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveller from Thornhill

Great customer service.

Posted 3-May-2017
Excellent check in service, friendly and helpful staff.
Comment from Hotel Management
4-May-2017 by nicole, Hotel Management
Thank you for your recent stay, your feedback is greatly appreciated. We hope to welcome you back again! Nicole
2 out of 5
by A verified traveller from Ontario

Noisy with semi-hidden charges

Posted 29-Apr-2017
Pros: Its location was perfect. Very close to the Scotiabank Conference centre, and also easy walking distance to almost everything else.
Cons: Be up front with the extra charge, or incorporate it into the Expedia price so that we can compare apples to apples.
Location: Scotiabank centre and casino are very close by, and it is easily within a 20 minute walk from the Clifton Hill area. Excellent location.
When I arrived was informed that there was an extra $14.95 per night charge on top of the Expedia price. When I went back to the Expedia page I found that information at the bottom, so it is partially on me, however if that had been more up front I definitely would have gone to one of the other hotels nearby as that extra charge made it about the same, or more than those bigger, nicer hotels. The room I was in was ok, however it was clean. Unfortunately it is over the Applebees downstairs and there was a very loud fan running right outside my window the entire time I was there. Not an issue during the day, however sleeping with that noise was very difficult. All in all, a very disappointing visit and I would not recommend this hotel to anybody else.
Comment from Hotel Management
1-May-2017 by nicole, Hotel Management
Thank you for yoir review, we apologise for the noise your experienced during the evening, I will speak with applebee's to see if something can be done. We will contatc expedia to see if the information can be placed elsewhere on the page so that guests can clearly see the information.
3 out of 5
by A verified traveller

Ok hotel close to falls

Posted 29-Apr-2017
I don't know what qualifies this as a resort?parking(not covered)should be cheaper.room was nice and clean but nothing special for price.close to falls if take incline railway down ($2.75)one way or you can walk around casino and it's about 15 minutes.casino next door $5 parking(don't know if you need players card or anything).overall you pay extra for the view which you can try skyline for $15 as a option and pay less on room.
Comment from Hotel Management
29-Apr-2017 by nicole, Hotel Management
Thank you for your comments, we thank you for choosing the Oakes hotel for your recent stay
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel, bring your own pillow

Posted 19-Apr-2017
Room was nice, bed was comfy, view was great and price was decent for a king Jacuzzi room. However their pillows are of the lowest quality and we found some small hairs in the Jacuzzi....Overall I would return.....with my own pillow.
Comment from Hotel Management
21-Apr-2017 by nicole, Hotel Management
Thank you for your review, we appreciate your comments. I see from your pictures that you had a fantastic view of the falls. Look forward to welcoming you back
3 out of 5
Recommended
for Everyone
by A verified traveller from staten island, ny

Perfect view

Posted 18-Apr-2017
We were pleased with hotel location and beautiful view. Our room was in the 17th floor overlooking the falls. We found bend aid in the tea cup on the day of our arrival. It tells me a lot how they clean the room. We stayed for 3 nights there. The cleaning lady never removed the dust out of the furniture. Also room does not have a safe box. Water in the pool was cold
Comment from Hotel Management
7-May-2017 by nicole, Hotel Management
Thank you for your review, we are pleased that you enjoyed your room and our view and location. Cleanliness should never be lacking, this is not acceptable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Would recommend!

Posted 14-Apr-2017
Stayed on the 17th floor, awesome view! Pool was a great distraction for the kids. Room was clean, staff were friendly and the one issue I had (tv) was fixed in 15 minutes. Location was awesome if you are going to the falls, a little far away from "the strip" of wax museums, etc.
Comment from Hotel Management
14-Apr-2017 by nicole, Hotel Management
Thank you Bettina for the amazing review, we hope others find your comments helpful when booking in Niagara Falls.