2/10 Terrible
Steve
Travelled with family
Dec 26, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not be fooled by the friends, family and fake accounts leaving any positive reviews. This place is an absolute dump, we had very little options chose it solely on its proximity to our family dinner that was relocated last minute. Despite Expedia showing this as a pet friendly motel in our search, it is not so they agreed to cancel the reservation without penalty to us and Expedia when I arrived with my dog. After they refunded my Father who paid for the motel, they went back to Expedia to charge my card that I used to book the reservation. When both I and Expedia called to have the refund processed, they refused to answer the calls and called me back from another number, registered under a different motel name, Bel Air Motel, in Sault Saint Marie and refused to refund me "as per their policy". Very shady behaviour all around so these fake reviews are not surprising. Avoid at all cost, both this motel and the Bel Air Motel as they own both so it will be just as poorly maintained and serviced for their customers. The room itself is just that, a basic room, no "view" as some reviews falsely mentioned, with the heat turned up fully, a "kitchenette" consisting of a toaster and coffee maker, uncomfortable beds as well as a small tv. We would've been fine for the one night and even offered to have the linens cleaned the next day but they continued to threaten us with a $250 charge if we let the dog into the room. Avoid at all costs, they don't deserve your business, absolute scum
Steve
Stayed 1 night in Dec 2023