Exterior

Reviews of Holiday Inn Niagara Falls Scenic Downtown, an IHG Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 107 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location were great
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying here friendly, safe, clean. Great location to the Niagara Falls park and close to the Casino too! Love the Anchor bar and the pool so clean!
Stayed 4 nights in Feb 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Place was safe and clean would stay again
Stayed 1 night in Feb 2024

2/10 Terrible

Mena

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jizhe

10/10 Excellent

Tamanna

Travelled with family
Convenient location
Stayed 1 night in Dec 2023
Response from Wendy P on Jan 6, 2024
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 Okay

Katey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to the falls. So it was nice to just a walk around.
Stayed 2 nights in Dec 2023
Response from Wendy P on Jan 6, 2024
Thnak you for your review. We hope to have another opportunity in the future to impress you and provide a better experience.

6/10 Okay

Nikolas

Travelled with partner
Liked: Cleanliness, staff & service
The fact you have to pay $18 per day to park at the hotel is ridiculous. Parking lot was far from full and 3 floors are down for renovations we were told. Only way to get a king size bed is to have a first floor handicapped accessible room with a wonderful view of and noise from the dumpsters outside and milk crate stool used by staff as a private smoking section. Could be staff from adjoining restaurant? Assuming dumpster is also used by the adjoining restaurant. Breakfast is not included at this property but is offered for a fee. Room was clean. Outlets are built into bedside lamps and only work when lamp is on so you have to unscrew the bulb if you plan to use them
Stayed 2 nights in Dec 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. The parking lot is contracted with a third party vendor which we report to. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

6/10 Okay

Tikisha

Thought it would be a different experience. Small rooms pool in lobby. Pictures don’t look like in person. You hav two pay for parking.
Stayed 3 nights in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please know that like most downtown markets or destinations parking is limited and subject to fees and charges either to the city or municipality or individual businesses. Again, thank you for sharing your comments.

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
cant check in early one rude worker on the phone all others very nice and helpful
Stayed 1 night in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. We hope to have another chance to impress you in the future. Stay safe.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 Terrible

Arti

Stayed 1 night in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for 2 nights. The hotel was nice, we had no problems at all. The attached restaurant has great food. Kid friendly place. The pool was nice. Everything was clean. We would go back.
Stayed 2 nights in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 Terrible

Mena

Stayed 2 nights in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. We apologize that we fell short of your expectations and hope you give us another chance to impress you.

10/10 Excellent

Nick

Stayed 2 nights in Nov 2023
Response from Wendy P on Dec 15, 2023
Thank you for choosing to stay with us while visiting Niagara Falls and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was our pleasure to have you as our guest and we hope to have many more opportunities to host you while visiting Niagara Falls.

2/10 Terrible

Fernando

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Staff of the Holiday Inn Niagara Falls on Dec 26, 2023
Thank you for choosing the Holiday Inn and providing feedback on your recent stay. On behalf of our entire team, we apologize that we fell short of meeting your expectations. We hope you give us another opportunity in the future to show you this was an exception to the level of hospitality we work hard to provide for our most valuable guests. Once again, our sincere apologies.

8/10 Good

Myinzu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Staff of the Holiday Inn Niagara Falls on Dec 26, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 Okay

Raul

Disliked: Staff & service
Very close to the falls … no breakfast included? What?
Stayed 1 night in Oct 2023
Response from Wendy P on Dec 15, 2023
Thank you for your feedback. Please know that as a full-service Holiday Inn breakfast is not included with all rooms like you will find at an Express or limited service hotel. However, we do have packages that include breakfast for up to 2 adults and children under 12 eat free off the kids menu when they are joined by an adult.

2/10 Terrible

Baljinder

Disliked: Cleanliness
Stayed 1 night in Oct 2023

2/10 Terrible

robert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Leonardo

Liked: Amenities
Disliked: Cleanliness
Dirty bathtub
Stayed 1 night in Oct 2023

8/10 Good

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Walking distance to State park and Niagara's attraction. Excellent for families
Stayed 4 nights in Sep 2023

6/10 Okay

David

Undisclosed charges for parking?!
Great view of the falls. Didn't appreciate the undisclosed parking fees that seem to be appearing on my credit card.
Stayed 1 night in Oct 2023

8/10 Good

Makhmud

Stayed 1 night in Oct 2023
Response from Staff of the Holiday Inn Niagara Falls on Dec 26, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at Holiday Inn NIAGARA FALLS-SCENIC DOWNTOWN. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

10/10 Excellent

Eko

Liked: Cleanliness, staff & service
Room verry clean only the curtain broken
Stayed 1 night in Sep 2023

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness, staff & service
The location was great but our room on the first floor was dark even with all of the lights available were on. One of the lights appeared to be broken but ultimately I discovered that the light bulb had been unscrewed. We also determined why this had been done - you cannot use it to charge your devices when the light is turned off. The room was clean although the bathroom shower had a mass of hair stuck to the wall. Finally the room could use another chair and there was also no spare blanket in the room. That all being said the room met our needs and we would consider staying there again.
Stayed 3 nights in Sep 2023

6/10 Okay

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location. We weren’t aware of the additional cost for parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Anchor Bar attached. I enjoyed being able to walk every where we wanted to go. The Niagara Falls park, lol I even walked all the way to Canada and back to the US. It’s the perfect spot for us, we would stay there again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Great long weekend, nice, clean hotel with friendly staff ose to the falls. We were able to walk everywhere from the hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Rimma

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I only give this hotel 3 stars because the actual staff of the hotel are nice, and the location is great. The housekeeping staff threw away our items after we told them not to come in as we were not checked out yet. The phone was not working so I had to keep taking the elevator down to speak to the front desk for help. The room itself was not clean, I found candy wrappers from previous tenants in the room. The vent is dirty in the bathroom so the ventilation was poor. I was honestly super upset with the experience towards the end with housekeeping. I repeated to two different staff members three times I was not checking out way before 10am, and checkout was 11. They still went in the room and took my items and almost tossed them.If I had not come when I came to get the remaining things, I would have not gotten my things back.

6/10 Okay

JAMES

Travelled with partner
Dated hotel , but close to Niagraa Falls.
Stayed 2 nights in Sep 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were made aware that we wouldn't have water in the AM upon arrival, which we will be at the Falls anyhow. It is inconvenient but I understand things break. The Front desk clerk was very informative and helpfu
Stayed 1 night in Sep 2023

8/10 Good

TED GEORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor dinning options
Stayed 3 nights in Sep 2023

2/10 Terrible

JIT

Stayed 2 nights in Sep 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Niagra
Clean room, and I love you use dove products. Check in was easy and the lady checking us in recommended us an amazing Loganberry wine. My only complaint is that the outlets for the lamps do not work unless the lamp themselves are on so I have to move some furniture out to use the wall outlets to charge devices.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

6/10 Okay

Kim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ridiculous to pay to park… Hotel restaurant wAY over priced $ 5.00 for a cup of coffee… crazy!
Stayed 1 night in Sep 2023

8/10 Good

Georgette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was no mention of having to pay for parking on the website, then when we checked in, it was "oh parking is 17.95 per day". very misleading
Stayed 3 nights in Sep 2023

10/10 Excellent

Jane

Stayed 3 nights in Sep 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service
I rented a room with a Canadian skyline view. The least that you expect is to have clean windows so you can see. Windows were muddy and blurry. Service at restaurant was poor. Wrong order. Did not compensate for error. The right order never came. Staff manager was rude.
Stayed 3 nights in Aug 2023
Response from Hutch on Sep 13, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at the Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls.

6/10 Okay

Elizabeth

Liked: Cleanliness
Room very clean and nice. Hallways and lobby were a little run down and needed a good cleaning. Staff not very welcoming or informative about features of hotel or the area.
Stayed 1 night in Sep 2023
Response from FOM on Sep 13, 2023
Thank you for choosing Holiday Inn and taking the time to share your experience at the Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement.

10/10 Excellent

Rigoberto, shelbyville

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from FOM on Sep 13, 2023
Thank you for choosing Holiday Inn and thank you for taking the time to share your experience at Holiday Inn Niagara Falls-Scenic Downtown, It was a pleasure to have you as our guest and we hope to have many mor opportunities to host you visiting Niagara Falls.

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
Got to the motel found out he had to pay extra just to park in the parking lot and then went to the anchor bar for dinner that was extremely expensive. Went up to the room. It was very cold in there like 55 needed extra blankets because it was cold in the room called down for him. They never got the message. Apparently I had to go get the blankets and bring them up myself. The coffee pot in the room was broke. I called and told them they said if you want coffee, you’re gonna have to come down to the lobby to get it that was an inconvenience, I confirmed before we got there that it would be a Keurig coffee pot and it worked fine nothing worse than waking up and not being able to have your coffee so from 1 to 5 star I would give them a one
Stayed 1 night in Sep 2023
Response from FOM on Sep 13, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at the Holiday Inn Niagara Falls-Scenic Downtown. I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

6/10 Okay

Candace

Travelled with family
Liked: Staff & service
Comfortable beds, extrememy small bathroom. Pool was too cloudy to swim in during stay. Parking during stay was expensive, when other hotels dont charge. Shuttle service was a nice perk. Over all good experience.
Stayed 2 nights in Sep 2023
Response from FOM on Sep 13, 2023
Thank you for choosing Holiday Inn and for taking the time to share your experience at the Holiday Inn-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement.

8/10 Good

Jaidev

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
It is a decent hotel, pricey (so would any other hotel in the vicinity) because of its location. Walking distance to the park and the near by area. Room looks a bit old but clean. Staff is super polite and helpful, although help might take its own time.
Stayed 2 nights in Sep 2023
Response from FOM on Sep 14, 2023
Thank you for Holiday Inn and for taking the time to share your experience at Holiday Inn Niagara Falls-Scenic Downtown.

6/10 Okay

Parag

Travelled with family
Disliked: Property conditions & facilities
Our Shower was clogged (which they did fix immediately). Paint was peeling (but thats ok as its just estheitc). There was no liquid body wash bottle even though bottles for lotion, hand wash, shampoo & conditioner were available. The food in the restaurant was inedible, for ex. the sourdough toast were two pieces of bread soaked in grease! Not sourdough, not toasted! Waffles were doughy and potatoes had no taste, no salt. Hotel is somewhat ok but do skip the attached restaurant.
Stayed 2 nights in Sep 2023
Response from FOM on Sep 14, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement. It was a pleasure to have you as our guest and hope to have many more opportunities to host you while visiting Niagara Falls

10/10 Excellent

Avilio .g

Stayed 1 night in Sep 2023

6/10 Okay

Romina

Travelled with family
No available microwave upon request. Toothbrush and toothpaste not included. Exhaust fan not working.
Stayed 1 night in Sep 2023
Response from FOM on Sep 14, 2023
Thank you for choosing Holiday Inn and for taking the time for sharing your experience at the Holiday Inn Niagara Falls-Scenic Downtown. Your feedback will be shared with our team so they can address the areas you have identified that need improvement.

10/10 Excellent

Angela

Stayed 1 night in Sep 2023