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Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Photo gallery for Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Standard Room, 1 Queen Bed, Accessible (Mobility Accessible, Roll-in Shower) | Blackout drapes, iron/ironing board, free cribs/infant beds
Blackout drapes, iron/ironing board, free cribs/infant beds

Overview of Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3.0 star property

3.9/5 Good

Top rated for staff & service (4.1/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
5339 Murray St, Niagara Falls, ON, L2G2J3

Explore the area

  • Popular LocationFallsview Casino1 min walk
  • Popular LocationSkylon Tower7 min walk
  • Popular LocationClifton Hill16 min walk
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)39 min drive

Room options

About this area

Niagara Falls

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel is located in Fallsview, a neighborhood in Niagara Falls, and is near theme parks. Skylon Tower and Rainbow Bridge are notable landmarks, and travelers looking to shop may want to visit Clifton Hill and Fashion Outlets of Niagara Falls. Don't miss out on a visit to Fallsview Indoor Waterpark. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Fallsview Casino - 1 min walk
  • Skylon Tower - 7 min walk
  • Queen Victoria Park - 7 min walk
  • Clifton Hill - 16 min walk
  • Horseshoe Falls - 17 min walk

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 39 min drive

Restaurants

  • Tim Hortons - 3 min walk
  • Il Gelato di Carlotta - 3 min walk
  • CopaCabana Brazilian Steak House - 5 min walk
  • Papa John's - 5 min walk
  • Yukiguni - 6 min walk

About this property

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3-star hotel in the heart of Fallsview, rejuvenated in 2017
Holiday Inn Niagara Falls - By The Falls, an IHG Hotel is located close to Fallsview Casino and Clifton Hill, and provides a terrace, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna or the steam room. The onsite theme restaurant, Cocos, features al fresco dining. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Full breakfast (surcharge), tour/ticket assistance, and an elevator
  • Smoke-free premises, a 24-hour front desk, and a front desk safe
  • Guest reviews say good things about the overall value, helpful staff, and walkable location
Room features
All guestrooms at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel have comforts such as pillow menus and air conditioning, in addition to amenities like free WiFi and free newspapers. Guest reviews say good things about the clean, comfortable rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Mini fridges, free infant beds, and coffee/tea makers

Languages

Chinese (Mandarin), English, Italian, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:30 AM: CAD 12.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Cocos

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - April 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Recycling

More properties to consider

See similar properties

Policies

Check-in

89% of travellers were happy with check-in
Check-in from 3:00 PM - 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 8.98 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: CAD 12.95 per person (approximately)
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Frequently asked questions

Does Holiday Inn Niagara Falls - By The Falls, an IHG Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel?

As of Sept 27, 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel on Oct 2, 2022 start from CA $94.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Niagara Falls - By The Falls, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel?

Check-in is from 3:00 PM - 2:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel?

Check-out is at noon.

Where is Holiday Inn Niagara Falls - By The Falls, an IHG Hotel located?

Located in Fallsview, this hotel is within a 10-minute walk of Fallsview Casino and Skylon Tower. Clifton Hill and Horseshoe Falls are also within 1 mi (2 km).

Can I cancel my reservation for free at Holiday Inn Niagara Falls - By The Falls, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Niagara Falls - By The Falls, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Niagara Falls - By The Falls, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 850 out of 2279 reviews
5 - Excellent 37%
Rating 4 - Good. 815 out of 2279 reviews
4 - Good 36%
Rating 3 - Okay. 302 out of 2279 reviews
3 - Okay 13%
Rating 2 - Poor. 154 out of 2279 reviews
2 - Poor 7%
Rating 1 - Terrible. 158 out of 2279 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Adam
Travelled with group
Great experience, the girl at the front desk was absolutely amazing. Bed was softer than what I have at home which was an interesting feeling. Great experience overall
Stayed 1 night in Sep 2022

5/5 Excellent

Indira, FRAMINGHAM
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convenient to everything at the Falls. Parking was free which was a great plus. The room was clean and comfortable. Friendly Staff
Stayed 2 nights in Sep 2022

1/5 Terrible

said, BROOKLYN
Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
the staff members an not friendly. No free breakfast
Stayed 1 night in Sep 2022

4/5 Good

Diane
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and comfortable. Free parking was awesome. Coco's restaurant was large and spacious and having breakfast there was great. Good food and awesome wood burning oven! We would definitely stay there again.
Stayed 2 nights in Sep 2022

5/5 Excellent

Brian
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to casino and other places such as the falls.
Stayed 1 night in Sep 2022

5/5 Excellent

Primrose, Mount Vernon
Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Dinner was cold and the bar tender do not know how to make strawberry daquries but breakfast was well done and coffee was hot to my need
Stayed 3 nights in Sep 2022

3/5 Okay

Godofredo
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
t's very close walk to the falls. Close to lots of restaurants. Good deal $26 extra for breakfast for 2. The servers during our breakfast in the hotel were more courteous than the front desk staff. They even apologized for the delay in serving our food due to a large group of tourists coming to the restaurant that morning all at once. Coco Restaurant - we loved the pizza there, makes a big difference when cooked out of a firewood stove. Wish they put us in a room that is not connected to another room through a door. The folks next door was too noisy and we could hear their loud voices coming through the door. I wish the walls are more noise proof. The bathroom could use an exhaust fan to eliminate odour and fogging during bath/shower. There were missing condiments for the coffee and tea makers. No sugar and cream and stirring sticks. I wish you'd train your front desk staff how to smile and respond "You're Welcome" or "No problem" when we say thank you to them! Silence and indifference is always construed as being rude and if so, they should not be in the hospitality business. You smile even if you're having a bad day at work -- that's part of your job! The sauna room was not in service -- should always be fixed once broken. It's a nice treat to your guests but unfortunately, we couldn't enjoy it that time.
Stayed 1 night in Sep 2022

5/5 Excellent

Abdul, Oswego
Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, beautiful and clean place, all good , every thing on walking distance 👍
Stayed 1 night in Sep 2022

3/5 Okay

Jane
Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front reception were unfriendly and rude and our tv was not working. We had to ask for towels and toiletries as there were none in the room.
Stayed 1 night in Sep 2022

5/5 Excellent

John
Travelled with partner
Liked: Staff & service
Expected more after seeing the star rating on line.
Stayed 1 night in Sep 2022