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Reviews of Falls Hotel and Inn

3 out of 5
Falls Hotel and Inn
5657 Victoria Ave, Niagara Falls, ON

Reviews

6.2
Rating 10 - Excellent. 120 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 251 out of 1001 reviews" "
Rating 4 - Poor. 179 out of 1001 reviews" "
Rating 2 - Terrible. 166 out of 1001 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

katelin, bethany ont

Liked: Cleanliness, staff & service, property conditions & facilities
great location, close to downtown but not too close that theres a bunch of noise. room was great, wish there was a mini fridge in the room
Stayed 2 nights in Sep 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem we had was the maid coming in early in the morning, walking right into our room!! This happened not once but twice as we were trying to sleep. She didn’t even knock at all!!!! Then a third time the maid came again. This time she at least knocked and I said we didn’t need anything. Other the. That we had a great stay.
Stayed 2 nights in Sep 2018

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Hidden charges.
This hotel was in the process of changing names during our stay. The sign outside the place wasn't what we were looking for so we drove by. Not a big deal. As I said hidden charges. $12 + tax a night for parking. It's worth it when you see the other prices places charge but would of been nice to know. No breakfast included $8 a per person plus tax per morning. Not the best breakfast but not the worst. Fixed menu only two options. No refrigerator in room, which is partly my fault for not being aware, but they do not offer a movable one, so we had to upgrade out room $20 more per night. Great location for walking all around downtown. My fiancee had left one of her bags in the lobby. Luckily enough someone had returned it and no items were taken. We are very grateful for that. They took a photocopy and a ink copy of my credit card, for deposit reasons, understandable. This credit card I used was designated for our whole trip. I used it many times all using the chip and no way for someone to steal the information. Except the hotel. We stayed Saturday through Monday. And I wake up Tuesday morning to a fraudulent charge notification for $14 with Amazon. They are the only ones who had my information copied down as I said. This highly inconvenienced my trip in which I had to cancel that card now. I am not blaming them directly but as I said they are the only ones to have a copy, everything else has been chip and card never has left my sight.
Stayed 2 nights in Sep 2018

4/10 Poor

Paul, Guelph

Disliked: Cleanliness, property conditions & facilities
Golf Tournament
Stayed 2 nights in Sep 2018
Response from Heather on Sep 30, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Steve

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Less than impressed
The shower made a high pitch noise like a whistling tea kettle that even woke up the people in the next room. The chair at the desk had a leg so loose it could not be used until I tightened it. The remote for the TV only had one battery so it was unusable.
Stayed 1 night in Sep 2018
Response from Heather on Sep 30, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was something I liked,closed to every thing.
Stayed 2 nights in Sep 2018

6/10 Okay

Donna, Bridgenorth

It was average nothing special but just what we needed and convienient.
Stayed 2 nights in Sep 2018

8/10 Good

Melanie, Ontario

Liked: Staff & service, property conditions & facilities
The location is excellent and the staff were very friendly and helpful. The room was lacking a fridge but they did have a functioning ice machine so we were able to make do. The room was clean enough but the bathroom needed some work and some of the furniture had seen better days. Wifi did not work at the far end of the courtyard, but to be fair, I didn't bring it to their attention. All in all it was a pleasant stay, would stay again.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we stayed in was non smoking, however as soon as you opened the door it smelled like an ashtray inside. I assume these rooms were previously allowed to have people smoking?
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible condition terrible environment. Will spend more to get better place.
Stayed 1 night in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terriable, I’d rather sleep on the couch of a strip club then sleep here.
Stayed 1 night in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Carol, Hamilton on

Liked: Cleanliness, staff & service
Walking distance to attractions and restaurants from our hotel.
Stayed 2 nights in Sep 2018
Response from Abhi on Sep 22, 2018
Dear Carol, Thank you for your feedback. We are glad you enjoyed our location. W hope to see again in the future.

4/10 Poor

Mary Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
Mold on the bathroom ceiling, Shocks from some of the electrical outlets, carpet not very clean, could not sit outside your room, no sports channels
Stayed 3 nights in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

The front desk staff at the Days Inn was great they were very friendly and accommodating. The room was a nice size and was clean.
Stayed 2 nights in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the amazing review and praise of our staff. We are delighted to hear you enjoyed your stay and we hope you will visit us again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful our first day there. We had dinner downstairs at Applebees which was great... Then the next day we went down to have breakfast and there was no one in the dining area... no one.. we waited for 10 minutes and the only staff we saw came in with another person and sat down to talk.... no one.. we stayed 5 more minutes.. no staff... To me this affected my stay. The Hotel staff was great. I would stay there again.
Stayed 1 night in Aug 2018

4/10 Poor

Catharine, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grounds not maintained, room not cleaned at all on Saturday
Stayed 2 nights in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2018

8/10 Good

ZIAD, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is perfect location close to all entertainment activities and to the waterfall. breakfast IS not included , u have to order it for 7.99 $. the dinner an is not in the hotel but it is very close restaurant. the staff was nice and they are ready to help. the parking should u pay 12 $ for whole day. there is tow kinds of rooms, one in high building, the others at tow stories building behind the high one, usual u will be at is if u have promotional discount price. if u want room in the high building u have to pay extra 80 $ for that. the IC in rooms is not splint SPLIT IC kind. so u can hear noisy IC. I think it is good choice for sleeping ,but the price is high for TWO stars hotel. u will get receipts by Email in next days. Thanks. Enjoy.
Stayed 1 night in Sep 2018

6/10 Okay

Greg, London Ontario

Liked: Cleanliness, staff & service
Great location, friendly staff, poor air air conditioning unit made for an uncomfortable night
Stayed 1 night in Sep 2018

8/10 Good

Tyler, Innisfil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's right on the main strip and walking distance from practically everything
Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Make sure you know which and where your room is
We booked the room from Courtyard area and it looks like a motel. Great for visitors who don't care for cleaness, just to sleep cheaper price. I have a baby girl so not clean enough. The carpets are dirty. The services was great, location was amazing. Next time I will make sure I book the room 201 to 205 from main hotel with a balcony.
Stayed 2 nights in Sep 2018
Response from Heather on Sep 30, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff was very friendly and it was in a good location. Our room was located in an area that is not easily accessible for those with lesser mobility. The room is also very warn down with huge stains on the carpet, peeling wallpaper and bathtub etc.
Stayed 2 nights in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic staff were amazing very close to everything the room was very clean and even meet the local squirrel George
Stayed 1 night in Sep 2018

2/10 Terrible

Margaret, Nova Scotia, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay, like the location.find that everything is expensive.k
Stayed 1 night in Sep 2018
Response from Heather on Sep 30, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

8/10 Good

Pam, Sharbot Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No quck or easy way to move your luggage to your room. We were courtyard & many steps. Definitely not good for disabled people. ...or to get luggage to your room!
Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

4/10 Poor

Coral, Orangeville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought we would be in the hotel not the motel. They say courtyard view but it is a parking lot view. The air conditioner was turned off becauss heat was needed and it smelled so bad like it was on fire. Then there was a bachelor party on the Sat and we didnt sleep on night. We would like our money back for that night please. The location was great but not at all what we were thinking.
Stayed 2 nights in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rough sleep
Well the shower was clogged which is gross and even more gross being in a hotel room, the taps for the shower were backwards so my girl took a cold shower not knowing they were backwards, they're were chips and wrappers on the floor beside the beds and night stand and the bed had to have been from the 70's you could feel the springs, very uncomfortable. Oh and what's with the not having a bar fridge/microwave in rooms anymore?
Stayed 1 night in Aug 2018

10/10 Excellent

Nicole, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great experience at the Days Inn Clifton Hill! Great staff and ideal location!
Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

4/10 Poor

Emily, London

Disliked: Cleanliness, property conditions & facilities
Great location. Staff at front desk was not rude but also not friendly. Lots of parking at a very fair price. Our room was filthy and very run down.
Stayed 1 night in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Liked: Staff & service
Its very close to all the attractions and the staff were very friendly and willing to help. The AC in the room was a little bit of a problem and did not feel like it was cooling.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Excellent location close to everything
Stayed 1 night in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

8/10 Good

Dalbir

we had good stay in this Motel.rm was nice'n'clean
it is very nice motel to stay very convenient to walk to all the attractions. only thing did not like we have to pay extra for parking .other than that every thing good.
Stayed 1 night in Sep 2018

8/10 Good

Grace

Niagara-on-the-Lake getaway
Our stay was very pleasant and enjoyable. The room was clean and has comfy beds. Overall, the hotel was clean. Ian the receptionist was very helpful and nice and friendly along with the other staff that helped us. The location was perfect. Very close to transportation and attractions being within walking distance. The only downside was the hair dryer wasn’t mounted properly and was loose falling off the wall. Also, it would be nice to have an extra mirrors other than the one in the bathroom.
Stayed 2 nights in Sep 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Our room had an incredible view of the fireworks
Stayed 2 nights in Aug 2018

2/10 Terrible

Joe, Somewhere,on

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To many broken things in the room. Wouldn’t recommend
Stayed 1 night in Sep 2018
Response from Heather on Sep 24, 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Heather on Sep 6, 2018
Thank you for your feedback, we are sorry to hear you did not enjoy your experience and we hope you will give us another chance to change your view.

10/10 Excellent

Angela

Memories
We had family and friends visiting from England. Room was clean, quiet and comfortable.
Stayed 1 night in Aug 2018
Response from Heather on Sep 6, 2018
Thank you Angela for the FANTASTIC review, we are delighted to hear you and your family enjoyed your visit and hope to see you again.

8/10 Good

ken

Overnight stay
Front desk was quick and courteous, parking was a little strange but other that that it was fine
Stayed 1 night in Sep 2018
Response from Heather on Sep 6, 2018
Thank you Ken for the great review and praise of our staff, we are delighted to hear you enjoyed your experience and hope you will visit us again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Hotel was walking distance to all the attractions. The room was super clean. Staff was polite but could have been more friendly
Stayed 2 nights in Aug 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

8/10 Good

Becky

Our stay at the Days Inn was great. We had a couples weekend and it was much needed. The hotel was clean and it wasn’t noisy when we went. I would recommend this hotel.
Stayed 1 night in Aug 2018
Response from Heather on Sep 20, 2018
Thank you for the great review! We hope you will visit us again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good very rude staff ... washroom dirty .......
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i will recommend this hotel,good location close to the clifton hill strip
Stayed 1 night in Aug 2018
Response from Heather on Sep 6, 2018
Thank you for the fantastic review. We hold our central location in high regard as you are able to walk to the casino, clifton hill or the Falls themselves. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Heather on Sep 6, 2018
Thank you for the great review. Please visit us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Heather on Sep 6, 2018
Thank you for the great review. Please visit us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We enjoyed it because it was Close to Clifton hill and casino
Stayed 2 nights in Aug 2018
Response from Heather on Sep 1, 2018
Thank you for the fantastic review, we are delighted to hear you enjoyed your stay with our central location and look forward to your next visit.