Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Comfort Inn The Pointe

3 out of 5
Comfort Inn The Pointe
1 Prospect Pointe, Niagara Falls, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 640 out of 1177 reviews" "
Rating 8 - Good. 321 out of 1177 reviews" "
Rating 6 - Okay. 127 out of 1177 reviews" "
Rating 4 - Poor. 49 out of 1177 reviews" "
Rating 2 - Terrible. 40 out of 1177 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if i go again i will stay in the same hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view of Niagara Falls. Stunning.
Stayed 1 night in Mar 2024

10/10 Excellent

Omar

Travelled with family
The front desk gentleman had a very positive attitude and it was very friendly. Good job !
Stayed 1 night in Mar 2024

2/10 Terrible

Arbri

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was terrible the staff the breakfast! They changed us for parking fee 5$
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close
Stayed 3 nights in Mar 2024

4/10 Poor

Cory

Travelled with family and small children
Disliked: Amenities
We booked this location because it had pictures in the description with a pool and hot tub Upon checking in and asking where the pool was I was informed that they have another property and use the pictures from that hotel. Try timer to five young children who were planning on swimming!
Stayed 1 night in Mar 2024
Response from general manager on Mar 24, 2024
Thank you for staying with us. Upon looking at expedia website and our own website there are no pictures of a pool or anywhere stating that we have one. I'm sorry.

6/10 Okay

Stephen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Not to be appreciated
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient to walk to the falls. Good for older folks with limited mobility! There were a couple construction dumpsters at the entrance that kind of looked dumpy but i never saw or heard any work being done.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was busy receiving three tour buses, but I was able to get checked in efficiently and they were very polite as well! Room was very clean and it was a very quiet. Pretty good view out the window and very convenient to walk out of the hotel and walk into Niagara Falls State Park right across the street! Parking was very easy and convenient as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and very nice!
Stayed 2 nights in Mar 2024

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not fancy but any means, but it was clean, the staff was friendly and responsive, and the breakfast was very good and the dining area very clean and well maintained.
Stayed 2 nights in Mar 2024

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give 5 stars because I didn't see anything negative. From check to check out everything was under my fever and I felt very comfortable and positive.
Stayed 9 nights in Mar 2024

8/10 Good

Abhiram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Niagra falls.
Stayed 1 night in Mar 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verna

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, near restaurant’s etc.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The staff were great. Anytime we needed help with something, they were there. They made us feel comfortable the whole time we were there. The hotel itself, including the rooms are very up kept and very clean. We had a beautiful view of the Niagara River and the landscape of Niagara Falls.
Stayed 2 nights in Mar 2024

10/10 Excellent

Abhishek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. Breakfast was amazing with wide variety.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying there.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!! My 4th time staying here and gets better every time I come! Staff is amazing
Stayed 4 nights in Feb 2024

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kalima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all good services.
Stayed 2 nights in Feb 2024

6/10 Okay

Susan

Travelled with family
Property needs serious updating.
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and great location being just a short walk to the state park and falls. Staff was very friendly and accomodating.
Stayed 1 night in Feb 2024

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Heat was very high
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Alisha

Liked: Cleanliness, staff & service
Staff was nice. Breakfast was decent. Location was excellent. The room needs some maintenance, the carpet was ripped in 2 places and the heating/cooling unit sounded like a plane taking off.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Stayed 1 night in Feb 2024

10/10 Excellent

Mauricio

Stayed 2 nights in Feb 2024
Response from general manager on Mar 20, 2024
Thank you so much for staying with us! Hope to see you again

2/10 Terrible

Brianna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They searched my room talking about I was smoking and I don’t smoking
Stayed 1 night in Feb 2024

8/10 Good

Sankalp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is good , clean & quite…. But no restaurant is there which is a big issue even not much options for breakfast. Not much staff in the hotel .
Stayed 2 nights in Jan 2024
Response from Melissa on Feb 9, 2024
Thank you for staying with us. A restaurant is opening April 1 that will serve lunch and dinner, since we serve a complimentary breakfast. We hope you will come back and try it out!

8/10 Good

Josh

Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
Very basic hotel, it was clean and the service provided was good! Friendly staff. My only issue was the parking lot not being plowed, but the entire town seemed to not be plowed or shoveled.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joy, Junction City

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Melissa on Feb 9, 2024
Thank you for staying with us. We hope you will be back to see us on your next trip to the area. Thank you for the great rating.

10/10 Excellent

Jose, West NY

Stayed 2 nights in Jan 2024
Response from Melissa on Feb 9, 2024
Thank you for staying with us and for the great rating. We are glad you enjoyed your trip and hope to see you again soon!

10/10 Excellent

José

Stayed 2 nights in Jan 2024
Response from Melissa on Feb 9, 2024
Thank you for being our guest! We appreciate all feedback and ratings. We hope to see you on your next trip to the area!

10/10 Excellent

Isamara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Melissa on Feb 9, 2024
Thank you for being our guest! We appreciate all feedback and ratings. We hope to see you on your next trip to the area!

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. The price is reasonable with free hot breakfast compared to the other hotels in the area. We’ll come to this hotel the next time we’re in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

DOUGLAS

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ramin

Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location to see the sights and walk
Stayed 2 nights in Dec 2023
Response from Melissa on Feb 9, 2024
Thank you for being our guest! We appreciate all feedback and ratings. We hope to see you on your next trip to the area!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the falls.
Stayed 3 nights in Dec 2023

6/10 Okay

Ahmed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Daniel

Stayed 3 nights in Dec 2023

6/10 Okay

Kristin, New Hempstead

Travelled with family
Liked: Staff & service
The very best feature of this property is its proximity to the Falls. You can literally end up at the NF state park in just a few steps! Other positives: WiFi is super convenient and there is a free breakfast that provided juice, coffee, waffles, eggs, oatmeal, and pastries (not much in the way of fruit or yogurt like other nearby locations). At least some of the rooms had bathtubs (nice to soak after long walks along the Niagara River). Rooms were clean, and there was fresh water available. In the morning there was a wonderful guide who provided all kinds of great intel on things to do with various ages/stages families! The beds were very comfy! Negatives: my sons and I witnessed a drug deal go down, also just outside the property. Various members of the staff are smokers, which is fine, except they took their smoke breaks just outside the main entry. So-so: The gym was a mix of good and eh. It featured one elliptical (decent shape), bicycle (crappy), and treadmill (ok), and one semi-circuit training area for isolated muscle exercises. When we arrived, there was a trash bag filled with pizza boxes, etc, just left near the elevators. It was still there 24 hours later.
Stayed 2 nights in Dec 2023

8/10 Good

Kat

Travelled with partner
Liked: Amenities
The outside of the property just seemed a little rundown nothing terrible, but not really pleasing. Our biggest complaint was the Internet. We were never able to have any television service whatsoever. It kept saying no signal. We couldn’t hook up our laptops to the Internet. And I know the breakfast was free, but although it was very clean, it wasn’t stocked very well. The potatoes were cold and tasteless. The eggs were so clearly some kind of processed food and the coffee ran out I mean my goodness how could you run out of coffee first thing in the morning? The check-in checkout staff were exceptional. Ryan did our check-in and he did a great job. Super friendly very informative. Oh, and one of the thing, our toilet in our bathroom although the bathroom was very clean, the toilet clearly had a strong urine odor.
Stayed 2 nights in Dec 2023

6/10 Okay

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is paid, not free. Charge $10 per night. During booking not mention about parking chargès. Otherwise breakfast and house keeping is good.
Stayed 1 night in Dec 2023