Indoor pool

Reviews of Clifton Victoria Inn at the Falls

2.5 out of 5
Clifton Victoria Inn at the Falls
5591 Victoria Ave, Niagara Falls, ON

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1246 reviews" "
Rating 8 - Good. 407 out of 1246 reviews" "
Rating 6 - Okay. 268 out of 1246 reviews" "
Rating 4 - Poor. 129 out of 1246 reviews" "
Rating 2 - Terrible. 56 out of 1246 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

tinelfe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast, and the place is very Nice
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Tinelfe, Thank you for staying with us and for your kind review. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. We hope Clifton Victoria Inn at the Falls is your first choice every time you visit. Thank you again.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

CHAK YIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good affordable hotel option. Hotel is old but things are mostly clean and tidy. Breakfast included is good for the price we paid. Location is great, very close to the fall and Cliffton Hill. Lots of parking space.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Chak, Thank you for staying at Clifton Victoria Inn at the Falls. We are happy to read you loved our convenient location close to the waterfall and Cliffton Hill. It is also happy to read you loved our spotless property, parking facility, and delicious breakfast at affordable rates. Thank you once more for your kind review. Please come back and see us again soon! Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

seeun

Liked: Staff & service
It was good location to walk around.
Stayed 2 nights in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 26, 2024
Thank you for your review and feedback.

6/10 Okay

Mr.

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Its an older hotel. Front desk was very nice. It was a very basic room. Everything was in walking distance. No frigerator. The room had an odor mostly smoke. The mattress wasn't in the best condition. The top comforter had to be replaced had stains on it. Shower was small. Price was cheap.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Guest, Thank you for staying with us. We are pleased to read you liked the service provided by our front desk staff and appreciated our location close to many points of interest. It is also good to know you liked our affordable rates. However, we are disappointed to know you were not pleased with the condition of our beds, and we hope you will accept our apology. Please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out what an amazing experience. Super clean facilities, super friendly staff, amazing breakfast included, family atmosphere. Jacuzzi room was amazing!! Definitely will come back again. Also very close walking distance to Clifton Hill and so many amenities.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Stephanie, Thank you for such a generous review of Clifton Victoria Inn at the Falls. It is nice to see that our excellent location and our well-appointed rooms worked well for you and made your time with us even more memorable. We are also thrilled to read you loved our friendly service and delicious breakfast. We will surely share your compliments with our team members for a job well done. Thank you very much! Please come and see us again the next time you are in the area.Sincerely,Nicholas DiCienzoGeneral Manager

6/10 Okay

Glenn

Travelled with partner
Disliked: Property conditions & facilities
I liked the free parking and breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Glenn, Thank you for taking the time to evaluate our hotel. We are pleased to read you loved our delicious breakfast and complimentary parking facility. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Deedee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice staff just alittle outdated but overall great experience
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Deedee, Thank you for your kind review of your stay at Clifton Victoria Inn at the Falls. We appreciate you mentioning our excellent service. Your feedback regarding the updates needed in our hotel is greatly appreciated. We are continuously working on plans for renovations to enhance our guests' experiences. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Ronnie, We are happy you chose Clifton Victoria Inn at the Falls for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Love the easy conveinent parking with short walk to the falls. Hotel very accommodating whe we made a requst for a crib. Loved the jetted tub.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Tyrone, Thank you for staying with us! We are thrilled to read you had a comfortable time while you were here and loved our tub and close access to the parking. Thank you again for your nice comments. We look forward to your next visit to Clifton Victoria Inn at the Falls. Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Chris, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our property made for a memorable experience. Thank you for choosing Clifton Victoria Inn at the Falls, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

John-Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No Basis Cable TV
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Guest, Thank you for choosing Clifton Victoria Inn at the Falls and for your feedback. We appreciate your perfect rating. We value your comments regarding cable TV and have taken note of them. Thank you again for your review. We look forward to your next visit!   Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for two night stay
Stayed 2 nights in Feb 2024
Response from Clifton Victoria Inn at the Falls on Mar 21, 2024
Thank you for you review and feedback.

10/10 Excellent

Barbara J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wad good.
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 21, 2024
Thank you for your review and feedback.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime me and my fiancé or family come here it’s always great! Easy check in/check out, cleanliness in every part of the hotel, pool and sauna is cute and cozy, lobby is spacious and free breakfast has lots of options for a reasonable time! The rooms are clean, never dirt or stains or anything else along those lines. Jetted tube is cozy comfortable. I stay here atleast twice a year it’s great and my go to hotel ANYWHERE. DID I MENTION FREE PARKING ✔️✔️✔️✔️✔️. Love it here <3
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 19, 2024
We appreciate your review and feedback.

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION, LOCATION, LOCATION!! Within walking distance to busy district but nestled in a quiet area directly across from Casino Niagra. We will not hesitate to stay again on our next trip. Kids loved the pool and sauna. Rooms are large and clean and you cant beat the free parking and breakfast. Thank you, we enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 19, 2024
Thank you for your review and feedback.

6/10 Okay

Mike

Travelled with family
Liked: Staff & service
The rooms are starting to show their age.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Mike, Thank you for your candid feedback. We appreciate your comments regarding the condition of your room. Please know that we are continuously working on the upkeep of our property to enhance the comfort and satisfaction of our guests. Your feedback is valuable as it helps us prioritize improvements and ensure our accommodations meet our guests' expectations. Thank you again; we hope to welcome you back in the future.Sincerely,Nicholas DiCienzoGeneral Manager

4/10 Poor

Jeff

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very outdated, seems as though no renovations have been done in years the carpets have bumps and many wear spots as well as cigarette smoke odours, wall paper is falling off the walls and is stained yellow. Beds are old a spring was poking through the top edge of mattress. There was a chair that the front legs were not attached sitting in a corner if it was pulled out it would likely fall over. They had a rubber bath mat that was discoloured and mildew dirty placed on the side of the tub. Electrical socket on the desk was not secure and had wires showing below. They had noise in the hallway/neighbouring room and the front desk called my room waking my wife, myself,and our children to ask us to be quiet at 12:15am. Breakfast was included but simple: cereal, bread and bagels, scrambled egg rounds and sausage rounds if you weren’t early expect a long line to wait. From the photos the place shows a bar and a hot tub available neither of which are, the bar area is now storage and the hot tub is filled in. It was ok for a couple nights to sleep but not spend much time (which in Niagara Falls most people are out site seeing). It would be nice to have stayed in the place that was pictured on the site. This was very misleading.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Dear Jeff, Thank you for the detailed review. We appreciate your comments regarding the condition of your room. Please know that we are continuously working on the upkeep of our property to enhance the comfort and satisfaction of our guests. Your feedback is valuable as it helps us prioritize improvements and ensure our accommodations meet our guests' expectations. Furthermore, we sincerely apologize for the inconvenience caused by some confusion regarding the noise disturbance, and your sleep was disrupted. We are also sorry for the discrepancies regarding the amenities we offer. We will share this with the appropriate teams to ensure all the information accurately reflects the current status of our facilities. Additionally, we regret your dissatisfaction with our breakfast offerings. Thank you again; we hope to welcome you back in the future.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how we can enter from the back entrance after a late night stroll.the property is located within walking distance of all the attractions and restaurants. My kids loved the beds. What I don’t like is that there was not enough outlets in room to charge more than one electrical device. Also for the breakfast they should fruits as an option. Overall I had a great time staying there.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Desiree, Thank you for the generous review of Clifton Victoria Inn at the Falls. We are thrilled to read you loved our location, which is close to many restaurants and attractions nearby. It is also great to know your children had a great night's sleep on our comfortable beds. We value your comments regarding the electrical outlets in your room and the breakfast options. Your feedback is important to us as it helps to improve our guest experience going forward. We enjoyed having you as our guest and hope to have the opportunity to welcome you all back on a future visit. Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Kim

Travelled with family and small children
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Kim, We appreciate you taking the time to leave your generous review regarding your recent visit to Clifton Victoria Inn at the Falls. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your comments and hope that we will have a chance to host you again in the future. Sincerely,Nicholas DiCienzoGeneral Manager

6/10 Okay

Shawn

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Loved the concept of this hotel with the courtyard style and balcony. Rooms don't have windows to exterior though and only glass.was towards balcony meaning no privacy. Hotel is in need of a refresh. It felt tired. Our fridge didn't work in our room and when I called to have it fixed/replaced, they said sorry we don't have any extras. Would look elsewhere next time I'm in the area.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Shawn, Thank you for staying with us and for reviewing your experience. We are pleased you enjoyed your time on the balcony. However, we appreciate your comments regarding the condition of our property. Please know that we are continuously working on the upkeep of our property to enhance the comfort and satisfaction of our guests. Your feedback is valuable as it helps us prioritize improvements and ensure our accommodations meet our guests' expectations. We also value your comments regarding the refrigerator and knowing what would have enhanced your time with us. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Nicholas DiCienzoGeneral Manager

6/10 Okay

WEI PING

Travelled with family and small children
Ok
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Wei, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Jennie, Laval

Travelled with family and small children
Liked: Cleanliness, staff & service
Liked everything, but the property is in a dire need of an update. It would be such a little gem if it was in better shape! Would be back regardless, really liked the place and the staff.
Stayed 2 nights in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 10, 2024
Thank you for your feedback and review.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for families with kids. The rooms were clean and the staff helpful. The breakfast was simple but was enough for all of us. The pool is open 10-10 and is on the main floor in the lobby area. It's about a 5 minute walk to the waterpark or Clifton Hill.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 10, 2024
Dear William, Thank you for staying at Clifton Victoria Inn at the Falls. It is wonderful to know that you enjoyed our convenient location close to the waterpark. We are especially glad that the pool and well-appointed rooms were a hit with your kids! We will surely share your compliments with our team for the excellent service they offer. Creating a family-friendly environment that all our guests can enjoy is a priority for us. We look forward to welcoming you, your kids, and your family back soon.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

JHONNA

The place and staffs are excellent, my kids loves to comeback again, but the rates are to highnin march break
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 7, 2024
Thank you for your review and feedback

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean hotel
Stayed 2 nights in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 4, 2024
Thank you for your review and feedback.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Been before but this time way to busy! Too many children unsupervised, loud, obnoxious. Brought our own children and young kids in pool after 10pm soon loud our older children could not sleep. Kids running and screaming. Goofying off in Saunas. Pool is just outside of all family suites not seperate so be mindful of noise
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 4, 2024
Hello, I apologize for the noisiness during your stay. We had a couple groups of young children for a hockey tournament over the weekend, so it was louder than usual. The pool should have been shut down by 10PM and nobody should have been in that area. You are more than welcome to give us a call next time for your booking and we will do our best to make the next stay better. Whether that's offering you a discount on the stay or getting you a room away from all the noise. We do appreciate the feedback and will be more strict on the night shifts about noise and guests being out still.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im very happy with all the service the only thing I wish breakfast had some fruit. The rest was wonderful! Thanks for everything!
Stayed 1 night in Mar 2024
Response from Clifton Victoria Inn at the Falls on Mar 2, 2024
Thank you for the feedback. This is something we will look into for the future as we are improving on a daily basis.

8/10 Good

earl

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Earl, We appreciate your gracious rating about your stay at Clifton Victoria Inn at the Falls. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service
Friendly staff, great location
Stayed 2 nights in Feb 2024
Response from Clifton Victoria Inn at the Falls on Feb 25, 2024
Thank you so much for the review. We are happy to hear your stay was great. Looking forward to the next stay. Thank you.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close proximity walking distance to all the main attractions that Niagara Falls has to offer. Breakfast times should be extended especially on long weekends. 9:30 for weekdays is way too early to stop serving. Weekends is 10 again extended these times would be much better.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Tina,Thank you for staying at Clifton Victoria Inn at the Falls. It is wonderful to know that you enjoyed our convenient location close to all the great attractions here in Niagara Falls. We value your suggestions regarding the breakfast timings and have taken note of them. Your feedback is important to us as it helps to improve our guest experience going forward. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Deepti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time statying here
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Deepti,We are happy you chose Clifton Victoria Inn at the Falls for your recent visit. It was a pleasure having you as our guest, and we are thrilled you had a fantastic time staying with us. We hope you will revisit the next time your travel brings you to our area.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large bedrooms,great staff, convenient walk to falls.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Tom,Thank you for choosing to stay with us. It is also great to read about our superb location and affiliations with many Niagara Falls attractions, which made your stay an enjoyable one. We are also thrilled to read our well-appointed rooms and excellent staff exceeded all your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon at Clifton Victoria Inn at the Falls.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was an interesting excellent buy for the money.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Elaine,Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. Thank you for choosing Clifton Victoria Inn at the Falls. We hope to have the opportunity to welcome you back soon.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The interior of this hotel was so cute and we loved our room!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Deanna,We are happy you had an excellent stay at Clifton Victoria Inn at the Falls. It is a pleasure reading you loved our well-appointed rooms and the beautiful interior of our property. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Robert

Stayed 2 nights in Feb 2024
Response from Clifton Victoria Inn at the Falls on Mar 20, 2024
We appreciate your review.

6/10 Okay

Lisa

Travelled with partner
Disliked: Property conditions & facilities
Very noise and spa didn't work pool always full of kids.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Lisa,Thank you for staying with us! We apologize that you were inconvenienced by the noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are also sorry you could not enjoy our spa services. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! Great service, room, breakfast and parking! Thank you
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Pamela,Thank you for choosing Clifton Victoria Inn at the Falls. We are thrilled you loved all aspects of your trip, particularly our excellent service and delicious breakfast. We are also happy you liked our parking facility. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Nicholas DiCienzoGeneral Manager

4/10 Poor

Kasrie

Noisy, can’t sleep
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Kasrie,Thank you for choosing to stay with us. We are extremely sorry and please accept our sincere apologies for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation, whenever possible. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely,Nicholas DiCienzoGeneral Manager

10/10 Excellent

Cherie, St Clair Shores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GENERAL MANAGER on Feb 19, 2024
Dear Cherie, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at Clifton Victoria Inn at the Falls; we look forward to seeing you again soon. Sincerely,Nicholas DiCienzo,General Manager

6/10 Okay

Majid

Disliked: Staff & service, property conditions & facilities
Technical problems with warm valve.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Majid,Thank you for taking the time to evaluate our hotel. We appreciate your rating. However, please accept our apologies for the maintenance issues and for the inconvenience this caused you. We certainly understand how frustrating it can be when these issues arise. We value your patience in this matter. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Nicholas DiCienzoGeneral Manager

8/10 Good

Ni

Stayed 2 nights in Feb 2024
Response from Clifton Victoria Inn at the Falls on Mar 20, 2024
Thank you for your review.

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Fallsview waterpark
Stayed 1 night in Feb 2024
Response from Clifton Victoria Inn at the Falls on Feb 12, 2024
Thank you for your review and feedback.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff exceptionally friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Clifton Victoria Inn at the Falls on Feb 12, 2024
Thank you for your review and feedback.

10/10 Excellent

dirt snow

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff, good breakfest and great distance to Clifton Hill. The rooms are a little out of date but they were clean and comfortable. Will stay here again!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Guest, Thank you for being our guest at Clifton Victoria Inn at the Falls and sharing your experience. We are delighted to know you were pleased with our courteous associates, ideal location, and excellent breakfast. We also appreciate you mentioning our refreshing and comfortable accommodations. However, we are sorry you were not entirely satisfied with the condition of our rooms. We appreciate your comments regarding the condition of your room. Please know that we are continuously working on the upkeep of our property to enhance the comfort and satisfaction of our guests. Your feedback is valuable as it helps us prioritize improvements and ensure our accommodations meet our guests' expectations. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Nicholas DiCienzo,General Manager

8/10 Good

NICOLE

Travelled with family and small children
Liked: Staff & service, amenities
We stay here every year for our waterpark trip with the kids and we always have a blast! We did start off with a room that wasn’t to our satisfaction, however the staff was super accommodating and friendly and moved us to a new room right away! The hotel is outdated but it’s an older building, the rates are good, free parking and continental breakfast so we have realistic expectations.
Stayed 2 nights in Feb 2024
Response from Clifton Victoria Inn at the Falls on Feb 5, 2024
Thank you for your feedback and review.

8/10 Good

Taylor

Stayed 1 night in Feb 2024
Response from Clifton Victoria Inn at the Falls on Mar 20, 2024
Thanks for your review.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a really nice dinner at remmingtons and crossed the street to Casino Niagara to watch football game.Location is excellent
Stayed 4 nights in Dec 2023
Response from Clifton Victoria Inn at the Falls on Feb 5, 2024
Thank you for your feedback and review.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service
Good value for money
Stayed 1 night in Jan 2024
Response from Clifton Victoria Inn at the Falls on Feb 5, 2024
Thank you for your feedback and review.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home
Stayed 1 night in Jan 2024
Response from Clifton Victoria Inn at the Falls on Feb 5, 2024
Thank you for your feedback and review.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clifton Victoria Inn at the Falls on Feb 5, 2024
Thank you for your review.