Exterior

Reviews of Capri Inn

2 out of 5
Capri Inn
391 Ontario St., St. Catharines, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 5 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
One of the nicest motels I have stayed at
Stayed 1 night in Mar 2024

10/10 Excellent

mikayla

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Julia on Mar 23, 2024
Hi Mikayla,Thank you for your rating of the Capri Inn, we hope to see you again next time!Best,Julia @ Capri Inn

10/10 Excellent

Robert, Williamsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very reasonably priced. Great value for the money. Right by the QEW, and yet you hear no road noise while in your room. The rear facing rooms have a water view, and we saw a pair of swans swimming by - ask for a rear facing room on the second floor, if you want the best view - but keep in mind, I do not believe they have an elevator. Many good places to eat at right nearby (Chuck's across the street has very good food). The only thing that they could improve is their WIFI connection. I stayed for three nights, and our service cut in and out. I reported it at check-out, and the manager said she'd have it taken care of. Everything else about the place is excellent, and I've stayed here a half dozen times without any problems. Again, very clean and a great value for your money!
Stayed 3 nights in Mar 2024
Response from Julia on Mar 23, 2024
Hi Robert,Thank you so much for the wonderful review! We’re so happy to hear that you enjoyed your time with us, and that everything exceeded your expectations! It’s always a pleasure to have you stay with us, and we look forward to welcoming you back again next time.Best,Julia @ Capri Inn

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.Julie at reception is so friendly and very clean and comfortable rooms
Stayed 2 nights in Mar 2024
Response from Julia on Mar 17, 2024
Hi Ivy,Thank you for your review, it's always a pleasure to have you stay with us! We're very happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back again soon!Best,Julia @ Capri Inn

10/10 Excellent

Dan

Liked: Staff & service
Im the sparkle man
Stayed 1 night in Mar 2024
Response from Julia on Mar 17, 2024
Hi Dan,Thank you for your rating! We hope you and your party enjoyed your stay and hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy our stay here!
Stayed 1 night in Mar 2024
Response from Julia on Mar 17, 2024
Hi Lynn,So lovely to see you again! We’re very happy to hear that you enjoy your stays with us, and we look forward to welcoming you back again soon!Best,Julia @ Capri Inn

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was super friendly and helpful when we forgot an item in our room. Room was very clean and everything worked. They clean your room every night, which not all hotels have returned to doing post-Covid. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Julia on Mar 17, 2024
Hi Jason,Thank you so much for the wonderful review! We’re very glad that you enjoyed your stay with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Bev

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms…..front desk staff very friendly. The bathroom fan was a bit loud…but no issues overall. I would go back again
Stayed 1 night in Feb 2024
Response from Julia on Mar 6, 2024
Hi Bev,Thank you so much for your review! We hope that you had a great time with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Roland

Stayed 2 nights in Feb 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Cost effective, practical accommodation
Stayed 1 night in Feb 2024
Response from Julia on Feb 23, 2024
Hi Jeff,Thank you for your review. We’re glad that we were able to provide you with a satisfactory stay, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Perfect for when you need a place to stay for an event in St. Catharines.
Stayed 1 night in Feb 2024
Response from Julia on Feb 23, 2024
Hi Natasha,Thank you for your review! We hope to welcome you back again soon.Best,Julia @ Capri Inn

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently located, adjacent to the QEW for a weary traveller; the staff is excellent and it appears the new(?) owners are renovating and upgrading this older but well maintained property.
Stayed 1 night in Feb 2024
Response from Julia on Feb 23, 2024
Hi Kerry,Thank you for your review. We’re very happy to hear that you enjoyed your time with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our stay! Clean room, comfy bed and friendly staff. Will definitely stay again!
Response from Julia on Feb 23, 2024
Hi Jillian,Thank you so much for your review! We’re happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!Best,Julia @ Capri Inn

8/10 Good

randy

Liked: Cleanliness, staff & service, property conditions & facilities
we had a wonderful view of the river.
Stayed 1 night in Feb 2024
Response from Julia on Feb 14, 2024
Hi Randy,Thank you so much for your review. We hope to see you again soon!Best,Julia @ Capri Inn

8/10 Good

kevin

Always good there.
Stayed 1 night in Feb 2024
Response from Julia on Feb 14, 2024
Hi Kevin,Thank you for your review. We appreciate your support, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly it’s a quick way to get somewhere to sleep in for the night quick and fast for a booking.
Stayed 1 night in Feb 2024
Response from Julia on Feb 14, 2024
Hi Harry,Thank you so much for your review. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay in St.Catherines due to an emergency. The first night stayed at a big name chain hotel which pride itself on being an upper level 4-5 star hotel. The second night I stayed at the Capri for half the price of the big chain. The Capri was not only a better value, it was a better room. Bed was more comfortable. The room was nicely renovated and the grounds and location were great. I would definitely recommend this nice family run business.
Stayed 1 night in Feb 2024
Response from Julia on Feb 14, 2024
Hi Luke,Thank you for the great review. We are happy to have provided you with a valuable stay and quality service. Thank you so much for your recommendation and we hope to welcome you back soon!Best,Julia @ Capri Inn

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Julia on Mar 25, 2024
Hi Stephen,Thank you for your rating of the Capri Inn. We’re very glad to see that you had an excellent stay with us. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Ziyi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff and clean room. The Esso station next to it has the best gas price in town.
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Ziyi,Thank you for your review and helpful advice. We are very happy that we were able to make your stay enjoyable, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very quiet. The lady at the desk was very nice and helpful.
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Anne,Thank you so much for your review. It was a pleasure to have you stay with us, and we hope to welcome you back soon!Best,Julia @ Capri Inn

10/10 Excellent

Bjoern Heribert

Liked: Amenities
Just Perfect!
Stayed 3 nights in Jan 2024
Response from Julia on Feb 14, 2024
Hi Bjoern,Thank you for your review! We are really happy to hear that everything was perfect with your stay, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice river view from our room. Ask for a room at the far end.
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Lesley,Thank you very much for your review. We hope you enjoyed the beautiful view during your stay, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
The unit we were given lived up to our expectations. Thankyou.
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Ian,Thank you so much for your review. We are very glad that we were able to satisfy your expectations during your stay. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Robyn,Thank you so much for your rating. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but super comfy beds and spacious rooms
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi Kevin,Thank you for your review. We're very glad to hear that you enjoyed your stay, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julia on Feb 14, 2024
Hi John,Thank you for your rating. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms.
Stayed 1 night in Jan 2024
Response from Julia on Jan 18, 2024
Hi Michael,Thank you so much for your review. We hope that you enjoyed your stay with us, and we hope to see you again soon!Best,Julia @ Capri Inn

8/10 Good

Tomoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked a staff who was so nice.
Stayed 1 night in Jan 2024
Response from Julia on Jan 13, 2024
Hi Tomoko,Thank you so much for your review. We are very happy that you were happy with our staff and we hope that you enjoyed your stay with us. Hope to see you again soon!Best,Julia @ Capri Inn

8/10 Good

Heidi, Nepean

Stayed 2 nights in Dec 2023
Response from Julia on Jan 5, 2024
Hi Heidi,Thank you for your rating of the Capri Inn. We value your feedback, and we hope that you had an enjoyable experience with us. Hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julia on Jan 5, 2024
Hi Susan,Thank you so much for your rating. We hope that you had a great time with us, and we look forward to seeing you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very clean, convenient inn with friendly, courteous staff, ideal location & price regarding day trips to Niagara-on-the-Lake and the Niagara Premium Outlet Mall. Super comfortable, plush pillow top beds! Sound proof rooms which was a nice feature. Lots of good dining options nearby.
Stayed 1 night in Dec 2023
Response from Julia on Feb 14, 2024
Hi Susan,Thank you for the wonderful review. We are really glad that you enjoyed your time with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

wai

Stayed 2 nights in Dec 2023
Response from Julia on Feb 14, 2024
Hi Wai,Thank you for your rating of the Capri Inn. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Filomena

Stayed 1 night in Dec 2023
Response from Julia on Jan 5, 2024
Hi Filomena,Thank you so much for your rating. We hope that you enjoyed your stay with us and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Jemin

Stayed 1 night in Dec 2023
Response from Julia on Dec 31, 2023
Hi Jemin,Thank you for your rating! We hope that you had a great stay with us, and we look forward to seeing you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property several times and the reception is always personable and helpful. Wonderful family run establishment, very clean and great value for money.
Stayed 2 nights in Dec 2023
Response from Julia on Dec 31, 2023
Hi Simon,Thank you so much for your review. We really appreciate your kind words, and we’re very glad that we’ve been able to make your stays with us enjoyable. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and front desk folks were very friendly
Stayed 3 nights in Dec 2023
Response from Julia on Dec 18, 2023
Hi Michael,Thank you so much for your review. We’re really happy to hear that you enjoyed your stay with us, and we’re glad that our staff was able to make you feel welcomed! Hope to see you again soon!Best,Julia @ Capri Inn

8/10 Good

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and very quiet. We enjoyed watching the swans in the water in the back.
Stayed 1 night in Dec 2023
Response from Julia on Dec 11, 2023
Hi Nathalie,Thank you for your review! We’re very happy to hear that you enjoyed the beautiful view of the water and wildlife from your room. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel may look older or different to some of the bigger more expensive ones but the rooms are superb and the service is great. We have stayed many times and it has always been a great stay.
Stayed 2 nights in Dec 2023
Response from Julia on Dec 11, 2023
Hi Kevin,So great to hear your kind words about the Capri Inn. Our staff are trained to clean and maintain the property to a high standard, and we are glad that our services were to your liking. Thank you so much for staying with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Julia on Dec 11, 2023
Hi Greg,Thank you for your review, we hope that you had a good stay with us. We look forward to seeing you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Bjoern Heribert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Julia on Dec 11, 2023
Hi Bjoern,Thank you for your review. We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Myrna

Stayed 1 night in Dec 2023
Response from Julia on Dec 11, 2023
Hi Myrna,Thank you for your rating of the Capri Inn! We hope that you had a pleasant stay with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Experience
Wonderful, friendly staff at this hotel - it's great to see such fine customer service these days. We have told family and friends about our stay, and highly recommend The Capri Inn!
Stayed 1 night in Dec 2023
Response from Julia on Dec 10, 2023
Hi Melanie,We’re so happy to hear that you loved your stay with us! We look forward to welcoming you and your loved ones back again soon.Best,Julia @ Capri Inn

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and inexpensive hotel
Stayed 1 night in Dec 2023
Response from Julia on Dec 10, 2023
Hi Derek,Thank you for your review. We hope that you had a good stay with us, and we hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Virginia

Stayed 2 nights in Dec 2023
Response from Julia on Dec 5, 2023
Hi Virginia,Thank you so much for your rating. We hope that you had a great stay, and we hope to see you again soon!Best,Julia @ Capri Inn

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The price was good, lots of stores and restaurants near by , quiet for the most part, room was a decent size, and house keeping was good on supplying me with towels and let me use vacuum, front desk was great to take care of things i needed 😀
Stayed 2 nights in Nov 2023
Response from Julia on Dec 5, 2023
Hi Crystal,Thank you so much for your review! Very happy to hear that you enjoyed staying with us, and we’re glad that our staff was able to make your stay as comfortable as possible.Best,Julia @ Capri Inn

10/10 Excellent

Alistaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a home away from home . Highly recommend Friendly staff, clean rooms over all a beautiful experience
Stayed 2 nights in Nov 2023
Response from Julia on Nov 28, 2023
Hi Alistaire,Thank you so much for the wonderful review. We’re very happy to hear that we were able to make you feel welcomed and helped you enjoy your stay at your “home away from home!” We hope to see you again soon!Best,Julia @ Capri Inn

10/10 Excellent

Jolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean, well kept, quiet and has nice surroundings. It is also close to the highway.
Stayed 2 nights in Nov 2023
Response from Julia on Nov 22, 2023
Hi Jolyn,Thank you very much for your feedback. We are very happy that you were satisfied with your stay. We hope that you will give us another opportunity to serve you next time.Best,Julia @ Capri Inn

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Julia on Nov 22, 2023
Hi Nancy,Thank you for rating us. We hope to see you again.Best,Julia @ Capri Inn

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome, clean room! Room with view overlooking river gave a feeling of being away from the highway which was only around the corner.
Stayed 1 night in Nov 2023
Response from Julia on Nov 20, 2023
Hi Michelle,Thank you very much for the reviews. We are happy that you have a great stay with us. We hope to see you again soon.Best,Julia @ Capri Inn

10/10 Excellent

donna

Stayed 1 night in Nov 2023
Response from Julia on Nov 20, 2023
Hi Donna,Thank you for your rating of the Capri Inn.We hope to see you again.Best,Julia @ Capri Inn