Suite | View from room

Reviews of Neptune Ngorongoro Luxury Lodge

5 out of 5
Neptune Ngorongoro Luxury Lodge
Ngorongoro Crater, PO BOX 6222, Ngorongoro

Reviews

9.8

Exceptional

Rating 10 - Excellent. 30 out of 34 reviews" "
Rating 8 - Good. 3 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Haydee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay at Neptune!
We had a fabulous time and loved the special attention they give to their guests. They have thought of so many details to make you comfortable, including hot water bottle under the sheets at night! Super cozy as the weather was cold. Each suite had 2 fireplaces - very spacious with a great terrace. We are surely coming back to this one!
Stayed 4 nights in Nov 2022

10/10 Excellent

William Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MRTJ
Exceeded expectations. Property and service exceptional. Game drive Ngorongoro was over the top ! Saw NINE rhinos. A once in a lifetime experience
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. It is a bit rustic but comfy. Some of the furniture had staining and should be replaced. Food is the best part. Chef is very good. Amazing donuts and the best curry I have ever had. I do wish they had more games for kids ie checkers or cards. The staff is amazing. They work their butts off to make sure you are happy. Please tip them. You are a terrible person if you do not tip the service staff in Africa. I do not care what your country customs are. You tip in Africa.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Paola, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neptune was a paradise hidden in the middle of the forest. The facilities are well kept and looked after. The food was amazing. The service hands down was the best service we have ever experienced. The staff is happy to help and accommodate. They go above and beyond to make your stay an awesome experience! I would 100% recommend this hotel. We stayed for 3 nights and we wish we could have stayed longer. Joseph, Martina, Clara were great. The cleaning crew were superb! Restaurant staff was always happy with a smile on their face. If you arrange a tour through the hotel make sure you ask for Peter as your tour guide. He has an eye of an eagle and is humble and always happy!!! Thank you Neptune staff for making our stay one of the best we have ever had.
Stayed 3 nights in Apr 2019

10/10 Excellent

Laily, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
The staff and service was excellent - every effort was made to make our stay as comfortable as ever. Nothing was too much for the staff who were friendly and welcoming. The lodge was of the highest standard and a pleasure to stay in. We didn't want to leave after our two days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotels in the area; great food
The manager, Manish was exceptionally attentive and helpful. Food was very tasty and well prepared, which I didn't expect given that its all inclusive. It is hard to find truly great hotel and service in Tanzania, and this seems to be it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gerardo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Ngorongoro
Top class service and flexibility. Excellent location and facilities Top food and drinks. Worth living there five to six days. Taylor made excursions. Great, great Manager and Chef. Enjoy the people working there, they go the extra mile to please you.

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Luxury Lodge next to Crater
We stayed here for one night during our honeymoon. The hospitality and service are the number one priorities of the general manager and staff. From the time they greeted us as our car arrived to the moment we left, every detail was taken care of. The rooms are large and immaculate with outstanding views from the porch, the lodge is well-decorated and the food is excellent. But what we will remember most is the friendliness of the general manager and staff.

10/10 Excellent

RORivera, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My impressions
Aftera long a tiring trip from Oloitokitok Kenya to Arusha Tanzania and then to the Ngorongoro area I was received at the same parking area by hotel personel with cleansing towels and refreshments. The service from then on was superb. The hotel location is outside african turnmoil, a place where you can relax, cottages are roomy with all the comodities you need to stay at ease. It is located just a few minutes from gnorongoro entrance an is all included. Comparing hotel rates with others I stayed vs. what i got, this is the place to go.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Had a great stay at Exploreans, Ngorongor lodge

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for visiting Ngorongoro crater from
We just spent two nights @ Exloreans and it as really a superb hotel, we were two adults and three children and we felt totally pampered at the end of our stay, our hosts even seemed sad to see us go. We were in suite # 20, which is in a great location, separate from other cottages/suites. Stanley, the lodge manager, is really a credit to the Exploreans brand, he runs the lodge like a smooth Swiss watch, and nothing is too much trouble for him. The F&B manager, Adigon, is also amazing - always ensuring that my three children were well catered for so far as food and drinks were concerned, even reminding me about extra milk for my baby when we went on long trips. I would recommend this hotel to anyone (and have already done so in my office). Well done Stanley et al.

10/10 Excellent

Christel & Patrick, Lusaka

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Value for Money
This hotel is outstanding. The food, staff, and room was marvelous. My only wish is that it had a view of the crater but the surrounding view from our room was delightful.

10/10 Excellent

Brenda, Dar es Salaam, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart choice, excellent value for money
This hotel was an oasis for us following an "extreme" safari in very challenging weather. It is a brand new property, set just outside the main gate to Ngorongoro Crater, thus combining the best of both worlds (easy access, but not having to pay excess fees). The service was impeccable and the two room suite cottages nicely furnished and very comfortable. All inclusive with excellent food, good wine and local beer. Can easily recommend. Resident-friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding!
beautiful setting, comfortable, spacious and beautiful cottages, very good and efficient service by the friendly staff, good food (however they could work a bit on their desserts...). I have never before experienced this level of service and luxury in Tanzania.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Exploreans only opened a year ago.As a regular traveller I could not fault this hotel.The rate includes full board and the chef is exceptional.Room and property surroundings lovely.Staff very friendly as well.

10/10 Excellent

Safari Lover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultimate luxury and relaxation
Thankfully I opted for the all-inclusive package, which included very generous portions of food and wine at each meal. The food at the lodge was overall outstanding (other than the packed game drive lunch, which could have been improved significantly), and the hospitality of the staff is second to none. My room had a huge balcony overlooking the ridge outside the crater and cozy faux fireplaces in the bedroom and sitting room. Bedding was quite comfortable by African standards and the property felt very safe. Excellent massage/spa services provided by Grace!

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

David

Stayed 3 nights in Feb 2022

10/10 Excellent

laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel endroit
Stayed 2 nights in Aug 2021

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um sonho !!!
Estadia fabulosa, hotel lindo, atendimento fantástico, refeições maravilhosas . Amei !!! Superou todas as minhas expectativas!!!
Stayed 2 nights in Oct 2019

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxus mit Ausblick und mäßiger Kost
Absolutes Luxus-Resort in toller Natur. Großer Komfort, sehr freundliches Personal, gutes Nebenprogramm, das allerdings seinen Preis hat. Mäßige oldfashioned Küche, die Europa der 1960er Jahre imitiert und dadurch gehobene Kantinenqualität anbietet.

8/10 Good

Konrad, Braunschweig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzer Weg zum "Krater"
In die Natur eingebettete geräumige landestypische Strohdachvillen . Die umgebenden Gärten auf oldenglisch gestylt .Achtung im August in den Villen sehr kalt ,da nur über kleine kaminöfen beheizbar .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exclusive Lodge
very nice spacios suites, very quiet, situated in the nature close to the rainforest downhill Ngorongoro Crater

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel le plus agréable où j'ai pu séjourner
En pleine nature, proche de N'gorongoro, l'hôtel le plus agréable où j'ai pu séjourner... Tout est dans les détails autant que l'ambiance générale.

10/10 Excellent

ルナ, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホスピタリティ溢れる超快適セレブホテル!
マネージャーのスタンレー氏はアジア人。いつもにこやかな笑顔と細やかな配慮を客に振舞ってくれた。部屋、ロビー、ダイニングルームも広々としており、手入れの行き届いたガーデンは花が鮮やか。スタッフ全員が一生懸命サービスしている様子が非常によかった。

10/10 Excellent

Marcelo, Amboseli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
The hotel is beautiful as well as the surrondings. It is Also a good thing to be located outside the national park, avoiding double pays for the park entrance fees.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

ebse, Demmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rundum super
Umfeld ist sehr entspannend, Service ganz prima in allen Angelegenheiten

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort