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Reviews of Hilton Garden Inn Hampton Coliseum Central

3 out of 5
Hilton Garden Inn Hampton Coliseum Central
1999 Power Plant Pkwy, Hampton, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024

6/10 Okay

Margaret, KDH

Stayed 1 night in Mar 2024

4/10 Poor

Jamillah

Travelled with family
Disliked: Amenities
Please avoid this hotel at all cost in my opinion. I am a Hilton member and after this stay I am rethinking my membership.
Stayed 2 nights in Mar 2024

4/10 Poor

Jamillah

Stayed 1 night in Mar 2024

2/10 Terrible

Jamillah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to re-think my membership with Hilton. Please avoid this location unless you have no other recourse. Paying for parking was crazy, the nasty attitudes of a couple of staff members was a turn off. The rooms were dated and not that clean … I may stick to Airbnbs going forward.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was okay but staff and property was nice.
Stayed 2 nights in Mar 2024

6/10 Okay

Asia

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I liked that it was a quiet environment. I disliked the cleanliness of the room.
Stayed 1 night in Mar 2024

4/10 Poor

Tawanna, Richlands

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Upon entering the hotel looks good & updated. I hate that I can’t say the same for the rooms. First room they gave me had blood stains on the blanket. They didn’t even try to put it where it can’t be seen. Right on the top by the pillow, blood stains. Immediately went downstairs & was given a different room but by then my trust was broken. The only reason I was able to stay at the hotel is because I had microban & sprayed the entire room down. This hotel is old & outdated. The back of the lamp was dusty as if they didn’t think anyone would notice that they didn’t clean behind it. The blanket on the bed was super thin. Carpet is yuk! I will not stay nor recommend this hotel. I’m a bit of a snob about the conditions I sleep in & unfortunately this place did not meet my standards. I will say the front desk guy was great! He immediately called house keeping about the stains & gave me a different room. Much appreciated
Stayed 1 night in Mar 2024

8/10 Good

Amelia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location. Lobby and rooms look updated but the hallways and elevator areas could use updating. Not sure our bathroom had been thoroughly cleaned.
Stayed 2 nights in Feb 2024

10/10 Excellent

Albert

Travelled with family and small children
It was centrally located and the staff was friendly and helpful
Stayed 1 night in Feb 2024

8/10 Good

Wallace

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

quinn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Willie

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Flavia

Stayed 3 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice Hotel.
Nice business hotel. convenient to shopping in the area. room was clean, but it was obvious that there was a severe leak in the bathroom at some point and repaired improperly or there is still a leak.
Stayed 1 night in Nov 2023

10/10 Excellent

JOE, VACAVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hampton area Hilton Garden Inn was very nice. It was clean and comfortable and the staff was very friendly and helpful. We really enjoyed our stay!

10/10 Excellent

Henrietta

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacquetta

Travelled with family
Nice
Stay was nice and comfy
Stayed 2 nights in Nov 2023

10/10 Excellent

Kernell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was convenient near the Hampton University College because it was there Homecoming Weekend the staff was very professional and polite
Stayed 1 night in Oct 2023

10/10 Excellent

Malik

Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Michael, Rocky Mount

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Tyana

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
It was close to an event
Stayed 1 night in Sep 2023

2/10 Terrible

Yolanda

Liked: Cleanliness, property conditions & facilities, room comfort
Security & Safety
Stay didn’t start off too good. Immediately after check-in w/in 10-15 mins, I had someone try to enter my room w/out my knowlegde, while in the restroom. This really had me shaken, so I went back dwnstairs to lobby front desk & made rep aware, however she said she had no knowledge of maintenance or anythg. But shortly after my return to the room, maintenance did knock & say they had a request from front desk at that moment however, it wasn’t them prior to me alerting front desk of someone previously trying to enter room, like a forced entry. Had I not locked & secured steel square across the door, this colud have been worse, in my opinion & didn’t make me feel safe, since mantenance said it was’t them !!
Stayed 1 night in Sep 2023

8/10 Good

Lourdes

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Kimberley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Aaron

Stayed 1 night in Sep 2023

8/10 Good

Jakki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

VANESSA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this location for many years. They have always offered continental breakfast and free parking, but no more. The site mentions nothing of having to pay $15 per person for breakfast or a daily parking fee. Rates are high enough, so these should still be free. Read carefully when booking directly on their site. Carpet under the bed had NOT been cleaned since whenever, and also had a bad smell. I will NO LONGER book at Hilton Garden Inn, regardless of the location.
Stayed 2 nights in Aug 2023

8/10 Good

Paul, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

8/10 Good

Kwanzaa

Stayed 1 night in Aug 2023

4/10 Poor

Cathy

Liked: Room comfort
Disliked: Staff & service
Not so great
Well the hotel was ok for starters. The walls weee super thin. I can hear people having a conversation. There was rust on the shower head and it was loose. On top of that Simone knocks on the door the next morning saying they need do drill a hole on the wall while me and my man are in the bed. That could’ve waited until check out. Just so ghetto and unprofessional. I was shocked. Also you shouldn’t have to bed for room service. It’s common sense that people are going to use towels and washcloths. That should be a given. Never again.
Stayed 1 night in Aug 2023

8/10 Good

ASHLEY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would be nice if it included a complimentary breakfast
Stayed 1 night in Jul 2023

2/10 Terrible

kenneth

Stayed 3 nights in Jun 2023

2/10 Terrible

Manny

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worse Hilton I stayed in. I’m HH member but because of this property I’ll think100 times before going to Hilton Again!
Stayed 3 nights in Jun 2023

4/10 Poor

Amy

Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Jun 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ryton

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The proximity to restaurants and freeway access is great but the hotel itself was not a good experience. When we first checked in they gave us a room that smelt awful as if it hadn’t been cleaned or attended to in a while. The smell was unbearable so we asked to be moved to a different room. Then our last night there as my fiancée, 2 month old daughter and family were walking into hotel three masked men came in behind them attempting to rob everyone. They fled the scene because of the amount of people in the lobby but when the dissatisfaction was expressed to the manger about the overall experience (smell of the room and negligence of safety for guests) she brushed it off by saying “well no one was hurt so….” I understand there are some things out of their total control but as a manager to express no empathy or apology for the horrible experience is ridiculous and unacceptable!
Stayed 3 nights in Jun 2023
Response from Randy on Jun 8, 2023
We are sorry to hear about the experience you had during your stay with us. However, after looking over the camera footage, there was nothing to indicated that the 3 young men were trying to rob anyone. While they were wearing ski masks--this does not mean they were trying to rob anyone. We did not see any weapons, and they turned and left fairly quickly. As soon as they left, the security guard and night auditor on duty made a very concerted effort to make sure the property was secure and the gentlemen were gone. We also comped a room night for your feeling of safety and other issues that you had during your stay. We do appreciate your feedback and your business. While we can not control who enters our hotel, we can control the feeling of safety.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Randy on Jun 8, 2023
We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

6/10 Okay

Shannon

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Randy on Jun 8, 2023
We are sorry to see that you were not completely satisfied with your stay. If you'd like to reach out to us to let us know what went wrong, we would love to hear it.