Premium Room, 1 Queen Bed, Accessible | Private kitchen
Check availability

Reviews of InTown Suites Extended Stay Newport News VA - I-64

2.5 out of 5
InTown Suites Extended Stay Newport News VA - I-64
11 Old Oyster Point Rd, Newport News, VA

Reviews

5.8
Rating 10 - Excellent. 53 out of 396 reviews" "
Rating 8 - Good. 90 out of 396 reviews" "
Rating 6 - Okay. 101 out of 396 reviews" "
Rating 4 - Poor. 63 out of 396 reviews" "
Rating 2 - Terrible. 89 out of 396 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Danzella

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator don't work
Stayed 7 nights in Feb 2024
Response from general manager on Mar 1, 2024
Hello,Thank you for taking the time to leave us a review. We appreciate the feedback. Our team is working diligently to bring the elevator back in service. We apologize for the inconvenience.

6/10 Okay

Cassaundra

Travelled with family
Liked: Staff & service
Disliked: Amenities
I like the location
Stayed 9 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disappointed
While the staff were wonderful (Miss Denise was fantastic) the room and building were less than expected. The bed was thin and uncomfortable. It felt more like sleeping on an old pull out couch. The room was on the 4th floor and the elevator was out of order with no indication of when/if it would be fixed. It never was the entire week we were there. For an extended stay style hotel there were no utensils, pots/pans, etc. additionally, we were provided with two towels and two washcloths (no hand towels) and had to clean them ourselves in the pay laundry. Worst of all, there was a permanent cloud of pot in the halls. It was so bad at times that it came into the room. We regularly opened the window to air out the room.
Stayed 7 nights in Jun 2023
Response from general manager on Jun 29, 2023
Hello,Thank you for taking the time to leave us a review. We are sorry to hear that your stay was not to your standers. We apologize for any inconvenience you may have encountered. Our team is working on the elevator repair and hope to have it up and running as soon as possible. Our manager has been informed of the issues with marijuana use within the hotel. Our team is dedicated to fixing these issues in hopes to better your experience.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite and clean
Stayed 14 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a non smoking room, but was told I would need to pay extra for a nonsmoking room when I checked in and only one roll of TP would be provided by the hotel during my 10 day stay any extra was on me. Really? Even if you confirm late check-in through Orbitz, the office closes at 7:00 with this chain. It is close to lots of places to eat, cheap gas and the Warehouse clubs and places to shop. I was working, so I don't know about Sightseeing stuff.
Stayed 11 nights in Mar 2021

10/10 Excellent

herchell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Was Avery nice stay the staff is friendly and helpful the only complaint was the internet connection is slow
Stayed 24 nights in Nov 2020

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll never stay there again
That place was very dirty
Stayed 7 nights in Aug 2020

6/10 Okay

Maggiw

Travelled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Jun 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Uniqueness about property is never be Security. Enjoy the surrounding nature experience with accessible shopping locations.
Stayed 28 nights in May 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unique about InTown Suites is hospitality service of Room Attendants/Housekeepings' beyond expectations customer service. I like/love the laundry room including its up-to-date technology that's remarkable!
Stayed 28 nights in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was very friendly, room was clean and spacious
Stayed 14 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m seeking a full refund for my reservation charges. I arrived to this location to check in February 4th at 6:45pm eastern time. The office was already closed and the after hours duty representative said he could not do anything with regard to checking me in. I was left stranded with no lodging and no alternative. Upon attempting to check in on February 5th and complete the remainder of my 10 day reservation (confirmed checkout on February 14th), the front desk representative stated that my reservation had been cancelled and there were no available rooms to honor my reservation. I was left stranded for a second night in a row with no alternative. This is completely unacceptable, as I was charged for two nights of a reservation that were not honored. This transaction and all associates credit card charges must be refunded immediately. Thank you. I can provide any supporting documentation if necessary. Original Expedia reservation confirmation and itinerary # was 7518728873369. This was for the 11 Old Oyster Point Extended Stay Newport News VA I-64 property.
Stayed 10 nights in Feb 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Good value for the price.
Stayed 7 nights in Jan 2020

4/10 Poor

Khuong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was in a bad need of repair and updates, was embarrassing to ask family to stay there
Stayed 3 nights in Apr 2019

8/10 Good

John

different
wants you learn it was a long term stay hotel you could see why there was more paper work
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

6/10 Okay

Brian

Liked: Property conditions & facilities
Disliked: Staff & service
Don't Expect Hotel Service
I stayed at Inn Towne Suites for 11 days. A maid came in one time out of eleven days. I never received any toilet paper for my entire stay, and had to purchase my own. My key card did not work on the weekends. The front desk hours are Monday-Saturday from 10 am to 8 pm. Additionally, the night manager attempted to enter my room at 2 am on the day I was to check out. I can't even begin to explain that!
Stayed 12 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Ok, but not great
The hotel was ok, not bad but ok. The room was clean but the hotel it's self had s strange smell to it. The elevator and the stairs needed a good cleaning. It was good for the price. I liked the stove and refrigerator in the room and the bathroom was nice as well
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed consumer
I will never stay here again. The room was equipped with a partial kitchen with no pans, pots, plates or utensils. The gym had no equipment and they came to clean the room the day before the checked out. I was told I could have only one wash cloth and towel and had to bring the dirty one to the front desk in order to get a fresh one. I had to take out my own trash and the list goes on and on. I requested a refund but denied, so I'm writing to the corporate office. Please don't stay here, you will be very disappointed and angry when you leave. WARNING!!!
Stayed 7 nights in Jul 2017

4/10 Poor

Brandy

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't definitely not choose this hotel again
The rooms smelled. Flat pillows. Blanket was super thin. Called front desk to ask for extra blanket and was told sorry but they were about to leave could not help me. Hair all in shower. Dirt on walls and ac. Unit

6/10 Okay

Verified traveller

Liked: Staff & service
Need to update the rooms. Bed was hard as a rock
Great location and it served my purpose. I reserved and paid for a king bed but when I got to the hotel, they didn't have anymore. Staff was great and very helpful

6/10 Okay

Laura

Disappointed
disappointed in the "complete kitchen" as advertised. It did have all the appliances, but no dishes, pot and pans, silverware, etc. Luckily we arrived late and didn't go to the grocery store right away. I would have been totally mad if I had bought food and had no way of cooking it. Was surprised that the motel was closed on Sundays. Room was smaller then it looked in the pictures, but it was okay for a couple of nights. Staff were very friendly and helpful. Surprised that I could not get into the motel after hours. First door opened but the second door would not open until somebody from the inside stood in front of it. Can't say I would recommend this hotel

6/10 Okay

Shanique

Disliked: Staff & service
Ok,I guess
It was ok, nothing special. Just ok. The non smoking roomd didn't smell like smoke like a few other hotels I've been to which is good

2/10 Terrible

hunter, newport news, virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Room was not clean I booked it because it had a kitchen, when I got there there was no pots or pans I went to the front desk and they said it's an extended stay they don't provide dishes or anything ( I don't travel with many pots and pans) shower was gross and the ceiling in the bathroom had mold all over it, and the hotel was under renovation so everything was dirty and paint and supplies everywhere, we were not informed of this. Not recomended to anyone it was terrible we left early cause it felt so dirty.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay in my life. Place was filthy, three of four light switches didn't work, people partying all night long in the hallway, many cigarette burns in the carpet. Elevator was dirty with rubbish on the floor. Bed comforters were filthy and had a bad smell. Couldn't wait to leave. Worst hotel I've ever stayed in in the US.

2/10 Terrible

Jessica, Fredericksburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
If you like bugs in the room it's great for you, if you like not having toilet paper when you first check in it's a selling point is your weave missing a chunk? Think I found it on the "clean" shower towels! Not to mention when I reserved the room it was $30 cheaper than when I actually got there. Never again I'll sleep in my car before I stay there again

2/10 Terrible

Tim, Hatfield, Ma.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They called me and cancelled my reservation litterally within minutes of checking in! Not the best way to run a business! Then they didn't even offer to help me find another place to stay. I had to do everything myself!

8/10 Good

Carlos, Jacksonville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, Good location, Great price
I was very wary about staying at this hotel. I generally have a select few places in the Hampton Roads area I like to stay, so a new place like Crestwood gave me doubts. But upon checking in and seeing the room, I was pleasantly surprised, great size, king size bed, HD television, and a stove. Although, the do not provide utensils, so if you are going to stay for an extended period, bring your own or you will have to purchase your own. Overall, for the price I paid, this place was a really good place and it's proximity to shopping, restaurants, etc... was excellent.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Brenda, Orlando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smokey room
Room was non smoking but it smelled of smoke.

6/10 Okay

Verified traveller

Disliked: Staff & service

4/10 Poor

Denise, tidewater virginia

Disliked: Cleanliness, property conditions & facilities
The rooms!
The hotel was not very clean; my bed linens did not seem recently laundried.

4/10 Poor

tish, Virginia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not so good could not get what we needed the staff was rude did not supply us with enough towels and washcloth.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People actually live in this hotel. The customer service desk is closed on Sundays and they do not clean your rooms or bring clean cloths and towels or soap. The toilet broke as well. Bad place to stay.

2/10 Terrible

angela, ST LOUIS MO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST JOTEL EVER!!!
MY STAY WAS HORRIBLE!!! THE MATTRESS HAS URINE SPOTS AMD STRONG URINE SMELL. TOWELS AND COVER WAS DIRTY.. DIRTY EVERYTHING. WAS TOLD THEY HAD NO MORE ROOMS. DIDNT WANNA GV A DISCOUNT. ENDED UP LEAVN BEFORE MY ORIGINAL STAY. COULDA SLEPT OUTSIDE.. RIDICULOUS!!!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
There was old blood stains on the mattress. The bed had no blanket. The outlet by the bed did not work.

8/10 Good

leaf, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Oyster Point Area
Very good value. Has microwave, full-size refrigerator, 2-burner stove, and hotel-size coffee maker. However, no pots, pans, dishes or silverware. Limited coverage at the front desk, but a lit of contacts with one onsite provided.

2/10 Terrible

Daphne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Enjoyed myself comfortably it was a nice hotel with minimal interrupting noises

2/10 Terrible

Janet, Newport News, VA

Liked: Staff & service
Disliked: Cleanliness
Crestwood Suites / vs. / Town Suites
I have stayed at Crestwood Suites of Newport News, VA many times. An extended stay works well for me. I would have given it 5 stars.. But to my dismay I arrived Town Suites had taken over Crestwood. As I walked into the lobby there was a sign stating that the lobby would close at 11:00 p.m. Then there was another sign stating that the lobby is not open on Sunday. ??? I went to my room only to find it bare. There were no essential utensils in the kitchen. I ended up going to Walmart so that I could fix a meal in my room. The next day a housekeeper was working on my floor and I took a bath mat to replace with a clean one. The housekeeper told me she was not allowed to do that. ??? There too many other things to mention, but I think you get my point. Crestwood offered everything a guest might need.

2/10 Terrible

Regina, Hampton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Expected more
Where do i start, front desk gave us the wrong key, a drunk man came to the door after our numerous attempts to use our key, luckily he was not upset. Front desk apologized but we were not comfortable with what happened especially with my children with us.The hallways smelled like hampster and fecal matter. The noise from people upstairs and on our floor walking back and forth in the hallway and doors closing all night was horrible ( kept us up all night). The beds were not comfortable. However what was appreciated... the room was clean and smelled nice. The water was nice and hot.

4/10 Poor

Ashlan, Hampton

Disliked: Staff & service, property conditions & facilities, room comfort
You can hear EVERYONE around you

6/10 Okay

robert, virginia

Disliked: Property conditions & facilities
sports trip for my daughter, needed a place to stay for one night.

8/10 Good

Robert, Washington

Liked: Cleanliness, staff & service, room comfort
It was only a quick trip, stayed only a night.The room was a little noisy at night, can hear everything right through the wall. Altogether it was a nice place to stay.