Property amenity

Reviews of Residence Inn by Marriott Newport/Middletown

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 304 out of 435 reviews" "
Rating 8 - Good. 105 out of 435 reviews" "
Rating 6 - Okay. 17 out of 435 reviews" "
Rating 4 - Poor. 6 out of 435 reviews" "
Rating 2 - Terrible. 3 out of 435 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with partner
Liked: Amenities, property conditions & facilities
Good breakfast. Friendly , professional staff.
Stayed 2 nights in Mar 2024
Response from Michael-GM on Mar 4, 2024
Thank you for your positive review. We hope we have the chance to provide you lodging again in the future.

4/10 Poor

ursula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms A/C or compressor went on and off all night with the sound of a jet engine and ran for about 20 minutes at a time. Could not turn it off, the panel was locked and got no sleep.
Response from Michael-GM on Mar 1, 2024
Thank you for taking the time to share your experience with us. I apologize for the inconvenience.

10/10 Excellent

Jean robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In residential zone I feel like home
Stayed 2 nights in Feb 2024
Response from Michael GM on Feb 27, 2024
Thank you for your positive review!

10/10 Excellent

lida

Stayed 1 night in Feb 2024
Response from Michael-GM on Mar 26, 2024
Thank you

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service
We have stayed at this property before, and it is convenient and a pretty good hotel. However, in comparison with the Residence Inn we just stayed at last month in Washington, DC, this one failed us in a several ways: 1) Breakfast--powered eggs, all breads wrapped in plastic, pre-packaged stuff.... 2) television couldn't hook into our Netflix or Hulu accounts... 3) rollaway came as a folded-in-half bed and was terribly uncomfortable. Staff was kind, and quick to help.
Stayed 1 night in Feb 2024
Response from Michael- GM on Feb 20, 2024
Thank you for taking the time to let us know about your recent stay. I would like to address each issue individually. We are currently in the process of upgraded TV entertainment package to include streaming channels. This is a long process. We do not or have never used powdered eggs. We do not use shelled eggs per Marriott requirement, but they are liquid and not powdered. We do individually wrap most items as our guest would rather not have their food exposed to other guest that may handle them first. I would also like to apologize for the comfort of the rollaway. I hope we have the opportunity to serve you again in the future so you can see the upgrades for yourself.

10/10 Excellent

Joe

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!!! Friendly, professional and very accommodating! The property is also extremely nice and well maintained!
Stayed 2 nights in Feb 2024
Response from Michael- GM on Feb 19, 2024
Thank you for your great comments. I will share with the staff. I hope your travels bring you to Newport again.

10/10 Excellent

Babak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was small and shallow but everything else was close to expectations.
Stayed 1 night in Jan 2024
Response from Michael- GM on Jan 16, 2024
Thank you for your positive review. I hope we have the opportunity to serve you again in the future.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023
Response from Michael - GM on Jan 22, 2024
Thank you for your positive review. I hope we have the opportunity to provide you with any future hotel accommodations.

10/10 Excellent

Jantra

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Dec 2023
Response from Michael-GM on Jan 3, 2024
Thank you for the positive review. We hope we have the opportunity to serve you again in the future.

10/10 Excellent

Chandana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in convenient location. Free morning breakfast is good and we loved nice warm swimming pool.
Stayed 1 night in Dec 2023
Response from Michael-GM on Dec 29, 2023
Thank you for your positive review.

6/10 Okay

Iryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room had an unusual odor, possibly due to its kitchen, resulting in furniture carrying cooking smells. The sofa appeared worn and torn. However, the common areas were well-maintained, clean, and the breakfast was enjoyable.
Stayed 1 night in Dec 2023
Response from Michael-GM on Dec 29, 2023
Thank you for sharing you experience while staying with us. I will pass om to our housekeeping staff. Have a great new year.

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Michael-GM on Dec 25, 2023
Thank you for your positive feedback. We look forward to serving you again in the future.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff and service, clean rooms, we'll be back for sure!
Stayed 1 night in Dec 2023
Response from Michael-GM on Dec 22, 2023
Thank you for your positive feedback. We look forward to serving you again in the furure.

8/10 Good

YVONNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people in the room above were very noisy right up to 11:00 pm. The room needs new mattress even on the sofa bed. The are not the most comfortable, too soft & sofa bed mattress you can feel every spring in it, could use an extra foam padding
Stayed 2 nights in Nov 2023
Response from Michael-GM on Dec 22, 2023
Thank you for your feedback. Sorry the sofa bed wasn't as comfortable as you like. I appreciate the comments.

10/10 Excellent

Annmary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael-GM on Nov 27, 2023
Thank you. I am happy you enjoyed your stay.

8/10 Good

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Nov 2023
Response from Michael-GM on Nov 7, 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was quick. The room wasn’t ready. We are a family with 3 kids, we didn’t have enough towels. The extra roll over bed I asked for in the reservation wasn’t in the room, we didn’t have any sheets for the sofa bed. In overall it wasn’t ready for our capacity. The sofa bed is very uncomfortable, even for children.
Stayed 1 night in Oct 2023
Response from Michael-GM on Oct 13, 2023
Thank you for sharing your comments regarding your most recent stay. I am sorry we fell short with the sofa bed and supplies during your stay. I am pleased that overall it was a nice stay. I hope we have the chance to make it up to you in the future.

10/10 Excellent

Maureen

Stayed 1 night in Oct 2023
Response from Michael-GM on Nov 7, 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay!
Great staff! My wife and I were greeted with a warm and genuine smile. It was a smooth transition checking in and out. The room was clean and comfortable. There was a good selection of food items for the free breakfast.The price was a bit high, but.would stay again.
Stayed 3 nights in Oct 2023
Response from Michael- GM on Oct 7, 2023
Thank you for your very kind review of our hotel. I am pleased you enjoyed your stay and look forward to serving you again in the future.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel specially the personal
Stayed 1 night in Sep 2023
Response from Michael-GM on Sep 11, 2023
Thank you for the positive review. I am pleased you enjoyed your stay and hope we have the opportunity to serve you again in the future.

8/10 Good

Dimitar

Stayed 2 nights in Aug 2023
Response from Michael-GM on Aug 30, 2023
Thanks for the positive review score. Glad you enjoyed your stay.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean super cute. They make it easy for you to get in town.
Stayed 1 night in Aug 2023
Response from Michael- GM on Aug 25, 2023
Thank you for the positive review. I am happy to enjoyed your stay. I hope we have the opportunity to serve you again in the future.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michael - GM on Aug 25, 2023
Thanks for the great review. I hope we have the chance to serve you again in the future.

10/10 Excellent

elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Michael-GM on Aug 21, 2023
Thank you for the nice review of our property. I hope you come and visit us again.

10/10 Excellent

Georgianna

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and very accommodating staff.
Stayed 1 night in Aug 2023
Response from Michael- GM on Aug 9, 2023
I am very pleased you enjoyed your stay with us. We hope to serve you again in the future.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our stay. It was very convenient to downtown Newport. We enjoyed the breakfast as it had plenty of options. Loved the hot oatmeal with all the toppings they offered. The last day of our trip the water was shut off for about 30 minutes as I was finishing up my shower (not fun). Our toilet had issues as well. Room was very nice though. We would stay here again.
Stayed 2 nights in May 2023
Response from Michael- GM on Jun 9, 2023
Thank you for your positive feedback. I do apologize for the water issue though. We hope you come stay with us again whenever you find yourself in Newport, RI.

10/10 Excellent

Ashley

Stayed 1 night in May 2023
Response from Michael- GM on Jul 19, 2023
Thank you

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Michael- GM on May 23, 2023
Thank you for the positive feedback. We are very happy you enjoyed your stay. We hope we have the opportunity to serve you again in the future.

10/10 Excellent

Ron J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & informative staff, clean facility
The front desk gal “Elaine” Was very helpful and such great personality. She is a true asset to this location. Room well cleaned & great condition. Breakfast area very clean and food items fresh too!
Stayed 2 nights in May 2023
Response from Michael- GM on May 22, 2023
Thank you for your positive review of your stay with us. I will pass along your remarks to Elaine and Breakfast staff.Thank you and we hope you will stay with us again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Michael- GM on May 22, 2023
Thank you, I am happy you enjoyed your stay.

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Great staff.
Stayed 2 nights in Apr 2023
Response from Michael- GM on Apr 15, 2023
Thank you very much. I am very pleased you enjoyed your stay. I hope we have the chance to provide lodging for you in the future.

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The suites are small and advertise they sleep 5 people but they don't. The breakfast was great and the downstairs seating areas by the fireplace were very nice. Staff was very friendly.
Stayed 3 nights in Mar 2023
Response from Michael- GM on Apr 7, 2023
Thank you for taking the time to share your view of your last stay with us. I am glad you were happy with staff and breakfast. Although the web site does say maximum capacity of room is 5 people, we don't recommend 5 people. Sorry for any confusion.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Only 10 min drive to the restaurants. My only comment is that the hotel doesn’t offer conditioner and for a girl with long hair that is a turn down.
Stayed 1 night in Mar 2023
Response from Michael- GM on Mar 25, 2023
Thank you for the positive feedback, I am sorry we did not have separate condition as our shampoo is conditioning shampoo. I hope we have the opportunity to serve you again in the future.

10/10 Excellent

nicholas

Stayed 1 night in Mar 2023
Response from Michael- GM on Apr 15, 2023
Thank you very much for the positive review. We hope we have the opportunity to serve you again in the future.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Michael- GM on Mar 20, 2023
Thank you for the positive feedback. I hope you will stay with us again in the future.

8/10 Good

Winston

Stayed 1 night in Mar 2023
Response from Michael- GM on Apr 7, 2023
Thank you.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
Overall my stay was very good. I was disappointed that there were no shower caps available in the bathrooms. Other than that it was quite accommodating. I would stay here again and recommend it to my family and friends.
Stayed 1 night in Mar 2023
Response from Michael- GM on Mar 10, 2023
Thank you for your positive comments, sorry about the shower caps not in rooms, we do provide at desk by request.

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This hotel is lovely! Great location! Free breakfast was very good. The front desk employees are professional & accommodating. And friendly. There was an issue with the people staying above us. They were extremely noisy throughout the night. The front desk was apologetic and did everything they could to try to help the situation.
Stayed 1 night in Mar 2023
Response from Michael- GM on Mar 10, 2023
I appreciate the positive feedback. Sorry about the noisy upstairs neighbors.

10/10 Excellent

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the building insulation is poor. You can hear every mechanical item running when turned on and people talking was noticed all the time. BUT I WOULD STAY THERE AGAIN. That was not a deal breaker. Office staff was very helpful when needed.
Stayed 4 nights in Jan 2023
Response from Michael-GM on Jan 23, 2023
Thank you for your positive feedback. I hope you stay with us again when you visit the Newport, RI area.

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Breakfast was include.
Response from Michael-GM on Jan 20, 2023
Thank you for your kind feedback. Happy you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Property conditions & facilities, room comfort
For the 4th year in a row i’ve booked a two bedroom suite for my birthday. My family enjoys celebrating with me and this makes it perfect. The pool & hot tub were both open and perfect!
Stayed 1 night in Jan 2023
Response from Michael-GM on Jan 6, 2023
Thank you for your positive feedback. Vet Happy you enjoyed your stay with us.

8/10 Good

Raul M

Liked: Cleanliness, staff & service, amenities
Clean, new, and tucked away from street traffic noise.
Stayed 1 night in Dec 2022
Response from Michael-GM on Dec 17, 2022
Thank you and I am happy you enjoyed your stay.

10/10 Excellent

Robert B

Response from Michael-GM on Nov 7, 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excellent

Robert B

Response from Michael-GM on Nov 7, 2023
I am very happy you enjoyed your stay. Thank you for choosing Residence Inn by Marriott Middletown

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2022
Response from Michael-GM on Dec 2, 2022
Thank you!!!

10/10 Excellent

Jayme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly staff, clean room, reasonably priced.
Stayed 1 night in Nov 2022
Response from Michael-GM on Nov 14, 2022
Thank you for your feedback and we hope to be able to provide you hotel accommodations again in the future.

2/10 Terrible

Darcy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We only stayed one night and the room upstairs was so noisy it sounded like a bunch of little kids running around, and then moving all the furniture on the room. This continued throughout the night, when I spoke to guests services they offered me me no compensation for a sleepless night.
Stayed 1 night in Nov 2022
Response from Michael-GM on Nov 14, 2022
Thank you for taking the time to share your experience with us. I have shared your comments with the Management team in order to prevent this from occurring again in the future.

8/10 Good

sarah

Stayed 1 night in Sep 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

James, New Milford

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2022