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Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 479 out of 982 reviews
5 - Excellent 49%
Rating 4 - Good. 277 out of 982 reviews
4 - Good 28%
Rating 3 - Okay. 120 out of 982 reviews
3 - Okay 12%
Rating 2 - Poor. 60 out of 982 reviews
2 - Poor 6%
Rating 1 - Terrible. 46 out of 982 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A bit shocked about the lack of notification of major building & refurbishment works going on..
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Staff & service
I received the notification that the property was under construction AFTER I paid for the room. The shuttle and bellmen were on it. Friendly and as efficient as they could be under the circumstances. The front desk staff was lukewarm.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I had a very enjoyable time
Stayed 1 night in Sep 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nothing - it was under construction. We should have been advised of that when we booked.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable with regular sized pillows, not those square European style pillows. They offered us a late checkout when we checked in which we really liked. The staff was super friendly and accommodating. The television was easy to use and we could use our Netflix on the tv. I would highly recommend this hotel.
Stayed 1 night in Sep 2021