Would like a refund please, check in time was 4pm got our room no bother, got in no remote for tv so had to go down , he says he couldn't find the remote for the tv that was in our room , he had to speak to manger to change rooms waited nearly half an hour , moved rooms we got downgraded to single room which we had already payed for a standard double , we weren't happy so another half an wait for another room which was ok, just think absolutely disgrace the time we waited about, had a table booked for 5.30 for food which we had to cancel as didn't get sorted in to another room till 6pm,