Title: Newcastle Jesmond Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Newcastle Jesmond Hotel Beaux Arts hotel in Newcastle-upon-Tyne with free parking ![Lobby sitting area](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/7c2e36d0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/d81e93d7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Staircase](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/aff1f083.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Room, Multiple Beds](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/16cc729b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/3026f87e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Newcastle Jesmond Hotel, in the heart of Jesmond, offers practical amenities for a seamless stay. Enjoy dry cleaning/laundry services, in-room WiFi, and a handy snack bar/deli. Guests appreciate extras like luggage storage and free self parking. 8.0 Very good ## Popular amenities - Laundry - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=5062361&PinnedHotelID=5062361&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Classic Single Room](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/83174dad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room ### Highlights Soundproofed Individually furnished Individually decorated LCD TV Blackout drapes/curtains Select Comfort bed Premium bedding Egyptian cotton linens - 65 sq ft - Sleeps 1 - 1 Twin Bed ![Egyptian cotton sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/d66faddd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (Small) 8.0 Very good 1 review ### Highlights Soundproofed Individually furnished Individually decorated Free cribs/infant beds LCD TV Egyptian cotton linens Premium bedding Select Comfort bed - 75 sq ft - Sleeps 3 - 1 Double Bed ![Classic Room, Multiple Beds](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/9f6675c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds 9.0 Wonderful 2 reviews ### Highlights Soundproofed Individually furnished Individually decorated LCD TV Blackout drapes/curtains Select Comfort bed Premium bedding Egyptian cotton linens - 167 sq ft - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Egyptian cotton sheets, premium bedding, Select Comfort beds](https://images.trvl-media.com/lodging/6000000/5070000/5062400/5062361/a23934b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 1 Double Bed ### Highlights Soundproofed Individually furnished Individually decorated LCD TV Blackout drapes/curtains Select Comfort bed Premium bedding Egyptian cotton linens - Sleeps 2 - 1 Double Bed ### Basic Triple Room ### Highlights Soundproofed Individually furnished Individually decorated Free cribs/infant beds LCD TV Egyptian cotton linens Premium bedding Select Comfort bed - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Upon-Tyne-Hotels-Newcastle-Jesmond-Hotel.h5062361.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Upon-Tyne-Hotels-Newcastle-Jesmond-Hotel.h5062361.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.99342%2C-1.60303&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n3M7mdcqiDb_efp5LNTyVNn_0M4=) 105 Osborne Road, Newcastle-upon-Tyne, England, NE2 2TA #### What's nearby - University of Newcastle-upon-Tyne - 19 min walk - 1.6 km - Freeman Hospital - 19 min walk - 1.6 km - Northumbria University - 3 min drive - 2.0 km - Quayside - 4 min drive - 3.6 km - St. James' Park - 4 min drive - 2.9 km #### Getting around - Manors Station - 7 min drive - West Jesmond Station - 7 min walk - Newcastle Intl. Airport (NCL) - 16 min drive #### Restaurants - ‪Starbucks - ‬4 min walk - ‪Pizzeria Francesca - ‬7 min walk - ‪The Lonsdale - ‬7 min walk - ‪Osbornes - ‬3 min walk - ‪Spy - ‬2 min walk ## About this property ### Newcastle Jesmond Hotel Hotel near St. James' Park Newcastle Jesmond Hotel provides amenities like dry cleaning/laundry services and a snack bar/deli. Stay connected with free in-room WiFi. Other perks include: - Free self parking - Express check-out, luggage storage, and smoke-free premises - A TV in the lobby Room features All guestrooms are individually furnished, and have comforts such as premium bedding, as well as perks like free WiFi and sound-insulated walls. Other amenities include: - Egyptian cotton sheets and Select Comfort beds - Bathrooms with showers and hair dryers - LCD TVs with digital channels ## Similar properties ![Lounge](https://images.trvl-media.com/lodging/5000000/4910000/4905200/4905131/65f4331e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points Flex by Sheraton Newcastle Newcastle City Center - Free WiFi - Air conditioning - Breakfast available - Business services 8.8 Excellent 165 reviews CA $68 CA $81 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=4905131&PinnedHotelID=4905131&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/5000000/4460000/4457800/4457779/747dc642.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabannas Newcastle Newcastle City Center - Free WiFi - Restaurant - Breakfast available - Bar 8.0 Very good 427 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=4457779&PinnedHotelID=4457779&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/40000/34500/34420/134fcbb8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Station Hotel Newcastle City Center - Pool - Free WiFi - Restaurant - Gym 8.2 Very good 1,622 reviews CA $104 CA $125 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=34420&PinnedHotelID=34420&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/16000000/15020000/15014700/15014686/68e4b09b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hansen Hotel Newcastle-upon-Tyne - Free WiFi - Restaurant - Breakfast available - Parking available 7.6 Good 200 reviews CA $55 CA $66 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=15014686&PinnedHotelID=15014686&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/16900/16851/79142815.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western New Kent Hotel Jesmond - Parking included - Free WiFi - Restaurant - Breakfast available 8.2 Very good 474 reviews CA $83 CA $99 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=16851&PinnedHotelID=16851&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Snack bar/deli ### Things to do - TV in common areas ### Family friendly - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 1 building - 4 floors - Beaux Arts architecture - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Select Comfort mattress ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - LCD TV with digital channels ### More - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability Early check-in fee: GBP 35 Contactless check-in available ### Check-out Check-out before 10:00 AM Contactless check-out available Late check-out subject to availability Late check-out fee: GBP 35 Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance This property doesn't offer after-hours check-in Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking ### Access methods Access code, private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 35 per accommodation, per stay - A damage deposit of GBP 35 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Early check-in fee: GBP 35 (subject to availability) - Late check-out fee: GBP 35 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Hotel Jesmond Hotel Jesmond Newcastle Hotel Newcastle Jesmond Jesmond Hotel Jesmond Hotel Newcastle Jesmond Newcastle Jesmond Newcastle Hotel Newcastle Hotel Jesmond Newcastle Jesmond Newcastle Jesmond Hotel Newcastle Jesmond Hotel Newcastle-upon-Tyne Newcastle Jesmond Newcastle-upon-Tyne Newcastle Jesmond Hotel Hotel Newcastle Jesmond Hotel Newcastle-upon-Tyne Newcastle Jesmond Hotel Hotel Newcastle-upon-Tyne ## Frequently asked questions ### Is Newcastle Jesmond Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Newcastle Jesmond Hotel? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Newcastle Jesmond Hotel? > Check-in start time: 4:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of GBP 35 (subject to availability). After-hours check-in is not available. ### What time is check-out at Newcastle Jesmond Hotel? > Check-out is at 10:00 AM. Late check-out is available for GBP 35 (subject to availability). ### Where is Newcastle Jesmond Hotel located? > Located in Jesmond, this hotel is within a 15-minute walk of Jesmond Cricket Ground and Jesmond Dene Park. University of Newcastle-upon-Tyne and Exhibition Park are also within 1 mi (2 km). West Jesmond Station is 7 minutes by foot and Ilford Road Station is 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Newcastle Jesmond Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 6.6 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 92 8 - Good 108 6 - Okay 36 4 - Poor 14 2 - Terrible 18 ### 4/10 Poor #### Rebecca Sep 12, 2023 Disliked: Staff & service #### Marie celeste Change of owner not communicated prior to stay, nor how to check in. I had to phone several numbers to find this out.Room very small, we never saw any other guests (were we tho only ones). Coffee and tea provided but no milk and no refresh of supplies during our stay. No housekeeping. Tiny room, basic bathroom. On the plus side when I did get through to the number full details on check in were provided and the 2 staff members who were there that day were helpful. ##### Rebecca Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Joan Sep 11, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unimpressed Awful, firstly i couldn't get into my room and there is no reception you are sent codes to enter, it didn't work, it took over an hour before someone responded to my messages and answered the phone. It was then dealt with promptly and i was moved to another room. In my room there was a dirty towel hanging in the bathroom, the toilet couldn't fill it was running all night, very annoying and then my kettle didnt work. ##### Joan Stayed 1 night in Sep 2022 ### 4/10 Poor #### Karma Aug 30, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not book! We would never have booked this hotel if it was made clear that it was staff less and also that the hotel was under construction, hassle from the minute we arrived at the property regarding codes to get into the hotel then codes to get into the room! The place was covered in dust due to the construction I have left the hotel very ill due to this as I have sever asthma! The place is very run down outside and inside we didn’t have any large/regular size towel when arriving had to phone 4 different times to get this sorted we got hung up on 3 times! Room was far too hot only a old broken fan to cool the room down will definitely not be back nor will I recommend this either very disappointed & the fact we got a email saying they pay £20 Amazon voucher for 5 star reviews just shows how desperate they are for this ![](https://a.travel-assets.com/ugc/hotel-reviews/20713BE642A74E26CDF710A797661F2AE4E5CDB81661852050438.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Karma Stayed 3 nights in Aug 2022 ### 4/10 Poor #### Vincent Oct 10, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very poor 1 star Booked and paid for breakfast. No food available all closed down looks like a derelict building. No staff. Keyless entry good. But oh my god how many texts and duplicate emails from the owners about getting in. Checking out and give us a review. No staying again. ##### Vincent Stayed 2 nights in Oct 2022 ### 4/10 Poor #### Martin Sep 12, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Non refundable damage charge Nothing wrong with the room however i had to pay an additional mandatory charge of £12.50 for an non refundable damage waver prior to check in which I was not made aware of prior to booking. Most hotels I have been too put a charge agaist your card which is refunded on check out but not this hotel. This additional charge needs to be reflected in the price when booking ##### Martin Stayed 1 night in Sep 2022 ### 8/10 Good #### Dawn Sep 11, 2022 Liked: Room comfort Disliked: Cleanliness #### Nice hotel, great location We booked this hotel for gnr, the location is brilliant, buses run past front of hotel, 5 min walk to metro, plenty of shops and bars close by ,city centre close by, 15 min walk. limited parking on site if available.the coded entries are good, never saw a staff member, all pleasantly decorated throughout, our room was on 4th floor, nice and cosy, well equiped with iron and board, hairdryer, tv. Kettle with tea and coffee.Even complimentary toiletries. Bathroom was a wet room, plug hole was full of clumps of hair and toilet seat lid was broken at hinges. And the tv got no reception. ##### Dawn Stayed 1 night in Sep 2022 ### 6/10 Okay #### Christine Sep 5, 2022 Disliked: Staff & service #### Weekend jaunt. It served its purpose but I wouldn't stay again. On site parking was a bonus. Bed not very comfortable and creaked! Sheets too small for the bed. 2 lights bulbs out. No teaspoons to make tea. No glass in the bathroom. Little things but inconvenient. Expensive for bed and no breakfast. Still waiting for refund of deposit! ##### Christine Stayed 2 nights in Sep 2022 ### 6/10 Okay #### P Aug 3, 2022 Disliked: Staff & service, room comfort #### A bit of a moan No staff available at this hotel - all key codes - but before we were allowed access I had to pay £12.50 as a damage waiver which I am still waiting to have it paid back. I have emailed the hotel but am still waiting ( 3 days ) for a response. It would have been nice to know when we booked that this was going to happen when we booked. The stay itself was just OK. Finding a bag of laundry in the room was a surprise but there was nobody to hand it to so we left in what used to be reception. Banging doors throughout Friday night didn't help in getting a nights sleep. How this ' hotel ' could resolve any real problems with noisy guests or other issues I have no idea. It wasn't a disaster but we would never consider staying there again. ##### P Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Sue Jul 22, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not what is seems Jesmonds worst accommodation This is not a hotel it is rooms via unknown bandb operator no reception no food had to pay an insurance premium and have ID verification this was not good and won't be going again and if this is the way forward for hotel stays won't be going anywhere like this and will use known hotel chains like Travelodge or Premier Inns which have excellent friendly service. This type of accommodation is no good for anyone without technology. ##### Sue Stayed 2 nights in Jul 2022 ### 4/10 Poor #### matthew Jul 11, 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service I stayed here last year and it was excellent ,this year it has gone staff less and it was not the best ,no milk in the room for re and coffee and the old dining area is now just a storage for equipment ,I was greeted by a security guard eating a keebab when I arrived ! Change from September to July is not good ,it’s a shame as it was amazing last year ##### matthew Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Ian Jul 1, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities First time using this property and 'Luke Stays'. There are no staff at this property it is all\\done by entry codes. On arrival there were no spaces left in the rear car park even though I was told there would be parking. The whole area is permit parking so trying to find a place to park is really quite difficult. Not what you need after a 100 mile drive and at 9.00 pm. Trying to enter the building from the car park (to drop the bags off) there was an unusual coded door lock that was not included in the pre visit video's. Entry by the code pad at the front door was okay and the code given was as notified in pre visit information. However, we could not find the key box that contained our key to the room. The room lock was not part of pre visit information and we were looking for a key lock that actually wasn't there. After nearly half an hour and in a fit of despair my partner found there was a key pad on the room door (it was really quite difficult to make the numbers appear - it already must be suffering from use). After several attempts as the touch pad didn't always recognise the touch, we gained access. The rooms were tiny; there was dust behind the bathroom door (clearly never been cleaned with bathroom door shut); the room was very hot - even with window wide open; bed was two singles pushed together and really quite uncomfortable. I particularly object to the paperwork to be completed in advance and the hided cost of the damage waver. Iwill avoid in future. ##### Ian Stayed 2 nights in Jun 2022 ### 4/10 Poor #### Jenni Jun 30, 2022 Disliked: Amenities, property conditions & facilities We didn't have a good experience with this property. When I booked I chose it as it had breakfast & good reviews. We found out a couple of days before the stay that it had changed ownership and was now 'staffless'. I only discovered there was no breakfast after phoning up when I got no reply to my message about dietary requirements. I was also faced with an extra £13 nonrefundable damage waiver fee before they'd release the check in codes. On the listing it said there was a refundable security deposit. They hadn't changed their Expedia listing at all. I am still waiting for the return call I was promised regarding a partial refund due to booking a service that wasn't provided and facing extra fees not agreed at booking. The room itself was very small, very tired looking, extremely hot & needing some tlc. Someone had clearly painted the ceiling at some point as there were flecks of white paint over the headboard, wall paper etc and the file telling us about all the non existing breakfast and room service was filled with flakes of dry paint. There was no toilet roll in the room. We messaged the owners (all communications were via WhatsApp) and they said they'd sort it. An hour later they called with the room code for an adjacent room so we could take their toilet roll. The bathroom is a wet room style so after showering you spend the rest of the night stepping into a puddle everytime you go to the toilet. The cleaner obviously never cleans behind the bathroom door either... ##### Jenni Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### Claudia May 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It’s was fine bed wasn’t very comfortable could do with more toilet roll ##### Claudia Stayed 2 nights in May 2022 ### 2/10 Terrible #### Jennifer May 3, 2022 #### Do not book! We arrived and could not gain access to the hotel.The door was boarded up and the hotel was empty.Having spoken to staff at the neighbouring hotel, we were not the first people that day that had the same issue.Seemingly the hotel had been having issues with staff.i am awaiting a response and a refund.Do not book this hotel!!!! ##### Jennifer Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Julie May 1, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel we booked did not recognise our reservation We never checked in as we were unable to We rang several times and the system did not recognise our confirmation code We also tried chat bot and it stated it could not help but would find someone who could We waited over an hour and never heard anything so we drove back home to Nottingham ##### Julie Stayed 1 night in Apr 2022 ### 6/10 Okay #### Malcolm Feb 11, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel but the rooms were cold ##### Malcolm Stayed 1 night in Feb 2022 ### 6/10 Okay #### Peter Dec 13, 2021 #### Overnight stay I was disappointed with the hotel. I expected shower gel and shampoo in the bathroom which is standard in most hotels these days. Also there was no complimentary water in the room. I was given a bottle on request. Overall I wouldn’t stay at this hotel again. I didn’t have breakfast as the ambience of the restaurant didn’t feel right. ##### Peter Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Daniela Dec 12, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cosy room Cosy room and very clean ##### Daniela Stayed 1 night in Dec 2021 ### 10/10 Excellent #### James Dec 5, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What a great hotel and brilliant staff, I would stay here again ##### James Stayed 1 night in Dec 2021 ### 8/10 Good #### Christopher Oct 31, 2021 Liked: Cleanliness, staff & service, property conditions & facilities #### What was needed. A place to sleep with breakfast, tick Bit noisy but otherwise fine Lovely staff ##### Christopher Stayed 1 night in Oct 2021 ### 2/10 Terrible #### Caroline Oct 26, 2021 I'm so disappointed with this hotel....i booked to stay at this hotel with a friend...we had 2 separate rooms... unfortunately my partner on that Monday had a heart operation....so obviously I contacted the hotel through the email that was sent to me..... i followed the link to cancel my booking... explained what had happened... that i had to cancel... which the manager acknowledged and was sorry to hear about my partner.... i then saw on my bank account that i was charged... rang the hotel....the manager denied i emailed him..sent him our correspondence... totally ignored me.....😡😡 ##### Caroline Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### David Oct 23, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Really good hotel, outstanding value for money, the service was first class even cooked my breakfast one hour earlier than the official start time, can’t fault the place at all ##### David Stayed 1 night in Oct 2021 ### 4/10 Poor #### Sean Sep 27, 2021 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Old and tired, bathroom smelled of damp and door was mouldy. No shampoo or shower gel provided. Location was good and ##### Sean Stayed 1 night in Sep 2021 ### 10/10 Excellent #### Suzanne Aug 30, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely little hotel I was travelling alone and felt safe and looked-after at all times. Room was small and immaculate, with everything I needed in it. Great breakfast and friendly and welcoming staff ##### Suzanne Stayed 1 night in Aug 2021 ### 8/10 Good #### Paul Aug 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great service from start to finish, taxi service took a long time to arrive which was recommended and advertised on the grounds! ##### Paul Stayed 1 night in Aug 2021 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)