Superior Room, 1 King Bed with Sofa bed

Reviews of Delta Hotels by Marriott Newcastle Gateshead

4 out of 5
Delta Hotels by Marriott Newcastle Gateshead
Marconi Way, MetroCentre, Newcastle, Gateshead, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 129 reviews" "
Rating 8 - Good. 31 out of 129 reviews" "
Rating 6 - Okay. 5 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Josie

Travelled with family
Liked: Amenities
Fab hotel, great ,location, room was lovely and big with 2 big king size beds in, and very spacious. Will definitely stop here again when coming up to shop at IKEA and the metro centre.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Dear Josie,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you for your next shopping trip soon.Kind regards,Lorna, Guest Experience Expert

10/10 Excellent

Nigel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely facilities with brilliant staff. Downside - to close to some wonderful shops so cost three x what it should have with the shopping done😉 A definite place to stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Dear Nigel,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regardsLorna, Guest Experience Expert

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff were helpful. Use of the swimming pool was an added bonus to our stay :-)
Response from Front Desk on Mar 13, 2024
Dear Emma,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards, Lorna, Guest Experience Expert

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and bed very comfortable. I hadn't realised there was a pool so can't comment on that but it looked very clean and quiet. Very close to metro centre so ideal if that's what you are there for. Taxi to Quayside cost around £14 one way
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 4, 2024
Dear Gillian, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Kevin

Provided with a room change with no problems. Staff on duty at breakfast time were excellent.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Dear Kevin. Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we are glad you found our Food and Beverage Staff treated you with our high standards. We hope to see you again soon. Kind regardsLorna Front Desk Associate

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as ever, great room, facilities, food and above all the staff are fantastic
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Dear George,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your most recent stay with us. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

8/10 Good

MR KAMIL

Travelled with family and small children
Liked: Staff & service, amenities
The hotel feels quite dated but it comes with nice facilities. The staff were super friendly but the room unfortunately was not feel clean. There were someone's earphones left in plain view along with a used cotton bud. We were put in a family room but the doors did not open very wide and we really struggled with getting the pram in and out. There's no pedestrian access and we were forced onto the roads with two young children which did not feel safe especially after dark.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 24, 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our all relevant teams about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean ,a good size for a family of 3 .Beds were comfortable and the lined curtains made the room nice and dark to sleep . Room was nice and quiet and was not aware of any noise through the night .The breakfast was very good and a good selection .Tried the pool and steam room which were good Over all a good stay ,on the Saturday night we walked over to the metro centre which took 5 minutes ish where there is a good selection of places to eat and a couple of bars
Stayed 1 night in Feb 2024
Response from Marc on Feb 19, 2024
Dear Martin, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Front Desk

10/10 Excellent

James

Stayed 3 nights in Feb 2024

6/10 Okay

Laura

Travelled with family and small children
Liked: Staff & service
The staff were very helpful. The room could have done with an upgrade, tatty furniture, heating not working, grubby grouting in the bathroom etc. pillows were extra soft if you like that type of thing. Breakfast was lovely.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 18, 2024
Dear Laura,Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us especially our breakfast, however I will pass on to our maintenance department about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards, Lorna Front Desk Associate.

6/10 Okay

Kevin

Liked: Cleanliness
The hotel was easy to get to, clean, comfortable bar, quiet, near MetroCentre. The room had no instructions about the facilities in the room or in the hotel. I had to repeatedly ask reception questions that I should be able to read for myself, such as how to operate theTV which had no guide facility for the channels.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 15, 2024
Dear Kevin, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, I will pass on your feedback about the issues that have occurred and your suggestion about an in room instruction manual . Once again thank you for taking the time to provide feedback on your stay.Kind regards, LornaFront Desk Associate

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy place - friendly staff. Recommended!
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 15, 2024
Dear George, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Guest Experience Expert

10/10 Excellent

Amie Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay ! So unbelievably comfy and the staff are so polite and welcoming, they will also help you with anything you need !
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 12, 2024
Dear Amie Marie, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Masoud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well looked after. Staff were exceptional and very kind. Overall a very good experience and would definitely stay again.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 12, 2024
Dear Masoud, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

2/10 Terrible

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great place to stay
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Dear MartinThank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon.Kind regards,Lorna Front Desk Associate

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa facilities close to shopping centre with very comfy beds
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Dear Christine,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Front Desk Associate

10/10 Excellent

Graeme

Stayed 1 night in Jan 2024
Response from Abby on Feb 8, 2024
Dear Graeme,Thank-you for your feedback!Kind Regards,

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Michael,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nighttime sleep wrecker
Room 116 Once we’d unpacked, settled in and were ready to go to sleep we noticed a constant high pitched rattling noise. Just enough to annoy when trying to get to sleep, but not enough to notice with TV on etc until then! Tried to locate it but no luck. Thought we’d be okay, but it took ages to get off to sleep for both of us. Reported to receptionist in the morning who told they would look into it so the next guests wouldn’t be disturbed 😞. Asked us to contact Expedia if we wanted to take any further. Nice hotel. Avoid this room
Stayed 1 night in Dec 2023
Response from Katie on Jan 24, 2024
Dear Peter, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all facilities hotel.
Lovely hotel and super room only problem was it was a little warm. Free parking and a late check out room added to the convenience and value. Really good breakfast and a nice pool and a usable gym.
Stayed 1 night in Dec 2023
Response from Katie on Jan 24, 2024
Dear David, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Abby on Feb 8, 2024
Dear Christopher,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Martin,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Lesley

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Lesley,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Elli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abby on Feb 8, 2024
Dear Elli,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
works trip
staying away with work ,great hotel, massive room's, never used the gym or pool but they were available, food in the hotel is very nice but the menu is limited , bars a bit pricey £6.50 pint. all the staff very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Graeme, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear John,Thank-you for your feedback.Kind Regards,

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Gerard,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Dariane Annita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Dariane Annita.Thank-you for your feedback!Kind Regards

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely clean very hot hotel will definitely recommend
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Diane, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Good hotel
The marriott is a good hotel smooth check in clean ,spacious room lovely big bath, breakfast excellent the only complaint is the bed was quite hard and also the evening meal in the cast iron menu's was very limited
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Thomas, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Timothy.Thank-you for your feedback!Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine and staff very helpful and friendly. Location was a bit strange in middle of industrial park. Late checkout 12pm was very good and allowed us to enjoy pool with children for the morning.
Stayed 1 night in Dec 2023
Response from Abby on Jan 20, 2024
Thank-you for your feedback !We are pleased you enjoyed your stay with us!Kind Regards,The Front Desk Team

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great stay with my family.
Stayed 1 night in Dec 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback Helen.We are pleased you enjoyed your stay with your family and we hope to welcome you again!Kind Regards,Front Desk Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback and for staying with us!Kind Regards,The Front Desk Team

2/10 Terrible

S

Stayed 2 nights in Dec 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback!Kind Regards,The Front Desk Team

10/10 Excellent

Sinead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, room was very warm which made the stay very enjoyable with the snow outside! Staff were all very helpful and lovely, very quick service in the morning even with them being very busy. Would love to go back for another weekend.
Stayed 1 night in Dec 2023
Response from Abby on Jan 20, 2024
Thank-you for your feedback Sinead.We are pleased that you enjoyed your stay with usand we hope to see you again shortly!Kind Regards,The Front Desk Team!

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Helen,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Veronica

Stayed 1 night in Nov 2023
Response from Abby on Feb 8, 2024
Dear Veronica.Thank-you for your feedback!Kind Regards

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Abby on Feb 8, 2024
Dear John,Thank-you for your feedback.Kind Regards,

8/10 Good

Jun

Stayed 1 night in Nov 2023
Response from Abby on Feb 8, 2024
Dear Jun,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Neal

Stayed 1 night in Nov 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback Neal,We are pleased you enjoyed your stay with us !Kind Regards,Front Desk Team

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback !We are pleased you enjoyed your stay with us.From front desk team.

10/10 Excellent

Clare

Stayed 2 nights in Nov 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback !Kind Regards,Front Desk Team

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are outstanding.. katie on the front desk was excellent and super helpful such a sweet girl . Lovely to get yo know her . All the staff were friendly and the bar staff were funny and helpful.. suvh a great place to stay and loved the shops acroos the road .
Stayed 2 nights in Nov 2023

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very handy for metro centre and Newcastle city centre. Friendly staff and a very nice room.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Had a lovely stay. Room was a refurbed nice room, plenty of space as a twin double. Kids enjoyed the pool. Access to the metro centre and IKEA was good and plenty of places to eat.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm Clean Modern Decor Hotel
Well maintained clean modern decor room. Lots of free parking. Warm heating in the rooms provided. Walkable to many restaurants and Yellow mall of Metrocentre. Water provided in the room, is a small can which isn't sufficient. Pool and jacuzzi were clean and lockers with locker code.
Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 16, 2023
Thank you