All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 240 out of 466 reviews" "
10 - Excellent
240
Rating 8 - Good. 184 out of 466 reviews" "
8 - Good
184
Rating 6 - Okay. 24 out of 466 reviews" "
6 - Okay
24
Rating 4 - Poor. 13 out of 466 reviews" "
4 - Poor
13
Rating 2 - Terrible. 5 out of 466 reviews" "
2 - Terrible
5
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Hellen
Travelled with family and small children
Apr 7, 2024
Nice room. Comfortable stay. We had dinner at Yak and it was excellent.
Hellen
Stayed 1 night in Apr 2024
Response from Colonial Terrace Motor Inn on Apr 11, 2024
The room is small. The traffic noise is big even at night.
Ivy
Stayed 1 night in Dec 2023
Response from Laura on Jan 10, 2024
Hi Ivy, thanks for leaving your review, sorry to hear about the traffic being an issue, unfortunately we do reside next to a major roadway and cannot help busy holiday traffic. as for the room that is purely subjective, it is a family room, perhaps next time a bigger room will be available.hope not all was bad and thanks for staying.
We stayed the one night. We were returning from Port Macquarie. We live in Sydney. It is my daughter and myself travelling. It felt so nice to stay at a quiet, clean and safe place. The restaurant attached was also very nice. Thank you very much!!!!
Slavica
Stayed 1 night in Dec 2023
Response from Von on Dec 31, 2023
Thanks Slavica, we loved having you stay with us .Take care and travel safe !
8/10 Good
wendy, Banora point
Dec 28, 2023
Liked: Cleanliness
Loved the food in the restaurant.
Checkin was quick and easy
wendy
Stayed 1 night in Dec 2023
Response from Von on Dec 29, 2023
Thanks so much Wendy , we loved having you here !Take care and travel safe .
Just a couple of things annoyed us. Bathroom floor was wet.
Aircon blew on your face in bed. Perhaps this is only way it could be but was again annoying.
Bed was uncomfortable. This could be more our opinion of a bed though.
Was disappointed that no breakfast was available.
Russell
Stayed 1 night in Dec 2023
Response from Colonial Terrace Motor Inn on Dec 14, 2023
Hi Russel, thanks. Bathrooms floors generally are wet when the bathroom/shower is used, we do provide floor mats and ample towels. AC's have controls that you can adjust. Beds are personal preference, there is no better bed than your own at home. We keep no secret breakfast is not available and always direct guest to the 3 great cafes which are all from 100 metres to 500 metres walk from our front door.
4/10 Poor
Chris
Dec 10, 2023
Disliked: Staff & service
Rude manager.
Chris
Stayed 1 night in Dec 2023
Response from Von on Dec 13, 2023
Hi Chris , Unfortunately during your stay we experienced a power outage . It was a 43 degree day and a phase dropped from our electricity supply . We notified guests by text message immediately advising the situation and letting you know that Ausgrid had been contacted and would be repairing it ASAP.. During the 2 and a half hours the phase was down ( and while we were dealing with many other agitated and disrespectful guests - some even threw their room keys at us across the reception desk) you called reception a couple of times asking us questions we simply couldn't answer such as how much longer / have you tried this etc etc . We let you know we weren't electricians and the situation was being looked after by professionals and there was literally nothing else we could do . Our response to you wasn't rude . I hope that you never experience a blackout or electrical failure where you work and have to deal with what we did because it was absolutely appalling from some guests . Thanks .
4/10 Poor
Leonard
Dec 7, 2023
Liked: Cleanliness
Disliked: Room comfort
Not worth the price
Bed's not comfortable. Parking debarkable when full cannot turn to get out. Dearest Motel in town so expect more. Rooms too small.
Leonard
Stayed 1 night in Dec 2023
Response from Von on Dec 7, 2023
Thanks for your brutally honest opinion Leonard, we loved having you stay with us . Beds are a personal preference - what is comfortable for you is probably not comfortable for the next person .We have several parking options - it's all on the welcome note provided to you on check in .Price isn't always an indicator of "more" sometimes I guess it's an indicator of location or facilities offered.A motor inn is typically used as an overnight stopover. We offer clean rooms, hot showers and a safe place to rest , I'm not sure what you would need a large room for, but each to their own. Take care and we wish you safe travels. Thanks again .
Property was on a very busy intersection and was noisy,we were put into no 21,closest to the pool,wished we were in the back/middle area.
Nothing to rave about-staff were not very inviting.
Would not stay here again.
Jo-Anne
Stayed 2 nights in Nov 2023
Response from Von on Nov 19, 2023
Hi Jo - Anne , Unfortunately we can’t do anything about our location. It’s not a secret and every map will show you we are near an intersection . We are conveniently located in town and an easy 5 minute walk to shops - cafes etc . Most guests appreciate our central location . As you were one of the last rooms booked for that night we didn’t have any choice as to where your room was located . Your comments about our staff are a little rude. I appreciate your high score though . Travel safe and take care .
Our room was situated in between a large group of night workers, which caused noise issues, when there were vacant rooms in another section of the motel.
Also quite expensive compared to others motels in the area, for what was provided.
Rhonda
Stayed 2 nights in Oct 2023
Response from Von on Nov 2, 2023
Hi Rhonda, thanks for your review. We were actually fully booked on the night of the 30th October .If you assume we had vacant rooms as there were no cars parked at the front every room that is usually because many of our guests drive trucks and need to park on the street or they are corporate guests who have flown in and been dropped off by a taxi. If there were noise issues a quick call to us would have been the best and easiest thing to do and would have rectified any noise issues you had. Thanks
Thank You so much Mirjana, we hope to see you again !
2/10 Terrible
Raymond
Sep 15, 2023
arrived about 5pm, reception closed, no response to call button , park area full
I have no mobile phone to ring
went elsewhere
Raymond
Stayed 1 night in Sep 2023
Response from Von on Sep 15, 2023
Hi Raymond , Firstly, we don't close reception around 5pm. Please refrain from posting lies about our Motor Inn.I can see by the messages on Expedia that while our reception was open we contacted you at 6.12 pm asking you for an approximate arrival time. We received no response. I can also see that you provided us with a landline number only as a contact . It is important to provide a mobile number as you aren't contactable on your home phone number if you are travelling. Yes, the car park was full as we were fully booked, I'm not sure what the issue is with that ? The onsite restaurant would have been open with lots of staff and people walking around to give us a call if you didn't have a phone and you couldn't see that our office was actually still open ?. I'm sorry but placing all of the blame on us in this case and posting a low score is very poor form . We attempted to contact you via the only means we had and we were definitely open around 5pm . Your review is absurd and confusing .Take care and travel safe .
Happy to stay there again. Food in the restaurant was excellent.
Paul
Stayed 1 night in Aug 2023
Response from Von on Sep 1, 2023
Hi Paul , Thanks for choosing to stay with us - we loved having you here ! We are thrilled you enjoyed your stay and appreciate the positive shout out to the restaurant too . We will pass on your kind words to them . Take care and we hope to see you again .
6/10 Okay
Aryan
Aug 30, 2023
Aryan
Stayed 1 night in Aug 2023
Response from Von on Sep 24, 2023
Thanks Aryan
10/10 Excellent
Robert
Travelled with family, Travelled with family and small children
This was a comfortable room for an overnight stay. Very quiet area and convenient to the freeway. The only minor complaint was the design of the bathroom where the door wouldn't stay open because the towel rail was behind it and the shower floor leaked. The restaurant food was excellent and service was good.
Judith
Stayed 1 night in Aug 2023
Response from Von on Aug 11, 2023
Thanks so much Judith, We appreciate you taking the time to review your stay with us and are thrilled you enjoyed it. We hope to see you again. Take care and travel safe.
Hi Carolyn, Thanks so much for your positive review, we loved having you here with us and are happy you had a restful evening. Take care and we hope to see you again!
Overnight stay (for a couple). Clean room and good dining at restaurant located in the property.
Reception check in was good.
Convenient location. Walking distance to main street shops. Just off highway.
Lynette
Stayed 1 night in Jul 2023
Response from Von on Jul 30, 2023
Hi Lynette, thanks for your positive review.We are thrilled you enjoyed your stay with us and hope to see you again. Take care and travel safe!
Hi Kelvin , Thanks so much for your positive review ! We loved having you stay with us . Take care .
8/10 Good
jennifer
Jul 18, 2023
jennifer
Stayed 1 night in Jul 2023
Response from Von on Jul 19, 2023
Hi Jennifer , Thanks so much for your positive review ! We loved having you here with us . Take care and we hope to see you again .
10/10 Excellent
Gloria
Travelled with partner
Jul 6, 2023
Liked: Cleanliness
Lovely and clean. Central to eating places
Gloria
Stayed 1 night in Jul 2023
Response from Von on Jul 6, 2023
Hi Gloria, Thanks so much for your positive review , we hope to see you again . Travel safe .
10/10 Excellent
Alexander
Jul 6, 2023
Alexander
Stayed 1 night in Jul 2023
Response from Von on Jul 7, 2023
Hi Alexander , we are thrilled you enjoyed your stay with us ! High fives all round , I will proudly share your positive review with our hardworking team .We hope to see you again , take care .
Soap dispenser fell off the wall in the middle of the night. Stained sheet. Very tired appearance. Kettle had crusted food on outside.
Warren
Stayed 1 night in Jun 2023
Response from Jorden on Jun 5, 2023
Hello,Thankyou for your review. I'm sorry you weren't satisfied with the standard of your room. If this is to happen in the future please don't hesitate to approach us at the reception desk. We could have easily resolved these issues if they were brought to our attention. Take Care
Hi Chris , Thanks so much for reviewing your stay with us , we are so happy that you enjoyed your time here . Travel safe and we hope to see you again .
8/10 Good
Andrew
May 7, 2023
Liked: Cleanliness, staff & service
Staff very friendly heo
Andrew
Stayed 1 night in May 2023
Response from Von on May 7, 2023
Hi Andrew , Thanks so much for your review and kind words . We hope to see you again when you are next in the area . Take care and travel safe .