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Reviews of Cardiff Executive Apartments

4 out of 5
Cardiff Executive Apartments
49 Macquarie Road, Cardiff, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 662 reviews" "
Rating 8 - Good. 225 out of 662 reviews" "
Rating 6 - Okay. 104 out of 662 reviews" "
Rating 4 - Poor. 44 out of 662 reviews" "
Rating 2 - Terrible. 42 out of 662 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hayley

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
Very disappointed in the organisation of this accomodation! The confirmation call with the office lady the day before arrival was completely and utterly rude, she was so blunt, rude and was very uninformative. Seemed like she had no idea what was going on or what to do. Then arrived on the day we booked only to come across our accomodation already being used by another group of people. We sat in the car outside for nearly 2 hours with my starving screaming 6 month old on the phone to the same lady, who was once again rude and uninformative. She then gave us a number to call who I believe was the “manager” who made my partner go up to this group of men and try to “talk” to them even though they were rude, angry and getting aggressive with him. This was an extremely unprofessional approach to the situation and no one had any idea as to what was going on. At one point there was 5 angry men surrounding my partner at the front door of the accomodation whilst the “manager” continued to ask my partner to sort the situation. They did proceeded to give us another place to stay for the weekend but the level of unprofessional and rudeness was absolutely outstanding! Will not be booking ever again! We were also told by locals that they have had similar issues with this accomodation and the people who “run” it. Very disappointing…
Stayed 2 nights in Jan 2024

10/10 Excellent

Keedan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Emma

Travelled with family
Disliked: Cleanliness, room comfort
Not good as described
Property entrance to garage is very narrow and small so cannot go through even mid size SUV. To park in the garage, you need to go front and back at least 20 or more times. Not enough space. Property not as good as photos. Cleaning has not done properly. You can see the dust all around the property including lounge area and bedrooms. Wifi internet was not working for whole stay. Kitchenette were not be able to use especially frypans and pots. Neighbours dogs were barking whole day and night. Non stop.
Stayed 1 night in Dec 2023

8/10 Good

Lynette

Travelled with family
Liked: Cleanliness
When I rang about the lights cutting off, the guy was rude and just hung up on me quickly and was wanting to get rid of me, I had to call again. He was very abrupt.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Cleaner was amazing
Arrived early and cleaner had not cleaned room yet but went the extra mile to ensure I wasn't waiting long! Top shelf service on an extremely hot day!
Stayed 3 nights in Dec 2023

2/10 Terrible

Graham

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t trust the photos given of this property, trust the reviews Extremely dirty, carpets and rugs are light a seedy night club, so where shoes always Shower drain has something dead in it and they tried to mask the smell with bleach If I could score this place a zero I would in a heart beat
Stayed 3 nights in Dec 2023

6/10 Okay

Brenda

The place was not ready till 4:30 pm.
Stayed 1 night in Dec 2023

6/10 Okay

Alana

Travelled with family and small children
Liked: Amenities
The property is a good size with cooking a laundry facilities. However, the provided garage is only suitable for small cars. There were no bins on the upstairs level in the bathroom or toilet and quite a few cobwebs in the main areas.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, room comfort
Cardiff Newcastle stay
The apartment was clean, spacious and well catered for. Conveniently located opposite an RSL club and grocery shops are walking distance. The apartments are located on a busy corner, so access is only from one way. Getting out was a challenge at times. All the visitors parking spaces were used which made it hard to get out of our parking space due to the narrow driveway. Not enough turning space. The garages are only for a small SUV or smaller. The 15 stairs up to our room with a heavy suitcase was not helpful either
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great quiet place
Stayed 2 nights in Dec 2023

2/10 Terrible

Josh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, room comfort
Great convenience; clean and welcoming
The place was very clean and modern. Being an executive apartment suit, I would have expected an oven and a dishwasher. But, the price was right. There also was no icecube tray, but a small thing. The balcony was spacious, but the furniture was extremely dusty. The main aircon was good, but the bedroom one was not functioning. Lots of toiletries including makeup removal wipes, which I've not seem before. All their bathroom products were of designer quality. I would stay here again. It's located 12min walk from. Cardiff station and less to supermarkets and services. Nice work. Some attention to detail needed. But, as I said. The price was very reasonable.
Stayed 2 nights in Nov 2023

2/10 Terrible

Seyed

Travelled with family and small children
Disliked: Amenities
Booked this place based on the images. On the day of arrival received a call from a guy who said due to maintenance we have to go somewhere else in “Jesmond executive villas” upon arrival there was a meth head sitting in the gutter. We were worried about staying there so we checked the reviews only to find so many people had provided an insight to what we were about to experience so we decided to go to the motorcross and then just drive home. There was no way we were going to stay in a junky filled complex with 4 young children. Wotif.com need to remove this listing from their website because scammers like this should be shut down.
Stayed 1 night in Nov 2023

2/10 Terrible

Colby

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was so bad I had to get my kids in the car and drive back home to Sydney. Police patrol the area due to the crime. Room was disgusting
Stayed 1 night in Nov 2023

2/10 Terrible

Alise

Travelled with family
Disliked: Cleanliness, amenities
Unfortunately not worth the money we paid for this apartment. Size wise, its great, however it was very unclean, especially the floors! My 5 year old son ended up with glass in his foot, from the floor, within minutes of arriving at the property and the walls were smeared with finger prints. NOTE: This is a review for the single story apartments.not the dual level.
Stayed 1 night in Oct 2023

4/10 Poor

Hasan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The fly net was broken, furniture was so dirty, there were nothing to use to clean. Lack of hygiene is the biggest problem for this place. We will never stay there again. It was uncomfortable stay.
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Travelled with family, Business traveller
Liked: Cleanliness
Comfortable stay. Staff friendly and helpful. Overhead kitchen cupboards need knobs otherwise difficult to open.
Stayed 1 night in Sep 2023

6/10 Okay

Kirra

Liked: Cleanliness
Stayed 3 nights in Jul 2023

10/10 Excellent

Tanya

Stayed 3 nights in Feb 2023
Response from Reception on Mar 30, 2023
Hi TanyaThank you so much for your reviewKind regards

8/10 Good

Luiza

Travelled with group
Liked: Cleanliness, room comfort
Great value for money
The place was really nice and good value for money. The only issue was the property smell which seems like the place was closed for some time.
Stayed 1 night in Feb 2023
Response from Reception on Mar 30, 2023
Hi LuizaThank you so much for this feedback, we are glad you enjoyed your stay! I will raise it with our housekeeping and maintenance to monitor,Kind regards

4/10 Poor

Jason

Business traveller
Disliked: Property conditions & facilities
👎
Stayed 1 night in Jan 2023

10/10 Excellent

Narelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very spacious and well stocked apartment. Everything was provided including towels, sheets, soaps and laundry facilities.

4/10 Poor

Kayla

Travelled with family
Liked: Amenities
Disliked: Cleanliness
great space loved 2 toilets close to supermarket and resturants. rubbish in garden in and around the entrance to property very dirty have photos to prove it contacted the checkin telling them of how bad it was and had no respnse seems they dont really care. parking was very tight to get in and out of.

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location for our purposes, however property was not clean and parking was not suitable. Overall disappointed.

8/10 Good

Ayesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location of the apartment we stayed at was great. It was close to conveniences and beautiful beaches. It was private, clean and comfortable. No hidden charges or unnecessary to-do list for the guest. We had a really good experience, and would recommend without hesitation.

2/10 Terrible

Lynne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
* Check in delayed two hours by “cleaners” * Stairs were dirty. * Toenail clippings on stairs * Pubic hair on spa bath * Mould around bedroom window * One tv remote (with battery cover missing) for two tvs * TV in lounge room not working * Floor lamp in lounge room has no light globes * Floor lamp foot switch broken with electrical contacts exposed * Dried food on wall above fridge * Exhaust fan in toilet clogged with dust * Broken tiles on shower floor * Glass shelf missing in shower * Broken gyprock in bedroom * Previous repair to gyprock in bedroom not finished * Breadcrumbs on kitchen bench * Damaged blinds in lounge room * Only one coat hanger in wardrobe * Multiple maintenance reports made * Cobwebs with dead insects in bathroom Following specially arranged clean on Saturday morning: * Stairs still dirty * TV in lounge room still not working * Breadcrumbs still on kitchen bench * Leaking air conditioner working, but a pile of emergency towels left, just in case! * Hair still on toilet tiles * Cobwebs in bathroom still present, including dead insects.

2/10 Terrible

Jayson

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, room comfort
Very dirty and not well maintained. We left early.
We booked for 4 nights and in the end left early as the accommodation is very dirty. there are piles of dirt and dust in the corners or the rooms. The master bedroom has a hole in the wall. The kitchen has never been cleaned properly. the smell form the fridge and oven were awful. There was rotting bread in the pantry. The light in the bathroom didnt work and most of the door handles were broken. The beds were comfortable but not sure how clean they were. not an enjoyable stay at all.
Stayed 4 nights in Dec 2022

6/10 Okay

Nicole

Travelled with group
Liked: Amenities
Condo was perfect layout for 5 people with parks and shopping close. Unfortunately, there were two safety issues (light burnt out on stairs and gas stove ignitor not working) and they just wouldn't get maintenance out for it over a week's duration.

6/10 Okay

Michael

Liked: Cleanliness, amenities
Stayed 1 night in Oct 2022

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The accommodation was way overpriced. Not happy at all.
Stayed 1 night in Sep 2022

8/10 Good

Amanda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The bed was nice and comfy. The majority of the place was clean. The surrounding area was nice and easy to get to. Bathroom doors that slid into the wall needed to be cleaned . No bowls, tea spoons or facewashers .
Stayed 1 night in Aug 2022

6/10 Okay

Anna

Travelled with family and small children
Enough room for all to sleep (7 people). Can not use garage with larger vehicles. We had to park on the street which felt unsecure. Nice to have full amenities, kitchen, wash room and space to sleep everyone. Nice outside area if we were dining outside. Bit more cleaning and upkeep necessary.
Stayed 1 night in Jul 2022

8/10 Good

Stacy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Caitlin

Travelled with group
Disliked: Property conditions & facilities
Didn’t get a message as to what appartment we could be in, asked for two single beds which wasn’t done so my friend slept on the lounge, no extra bedding so my friend had to buy a blanket to sleep under, tiles loose in the lounge room and one with a chunk missing in the kitchen, exhaust fans in bathroom and toilet didn’t work nor did the hair dryer, could barely park in my spot and when I did I got parked in by two vans who didn’t use their garages. All in all disappointing compared to last time.
Stayed 2 nights in Jun 2022

8/10 Good

Naomi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen facilities were great.
Stayed 1 night in Jul 2022

2/10 Terrible

HARNEET

Disliked: Cleanliness, amenities, property conditions & facilities
Given wrong entry code.I arrived midnight and couldn’t even enter the property.Had to sleep in the car.
Stayed 1 night in Jun 2022

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Kylie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Ian, North Macksville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place was great and would have loved to stay longer but would recommend the place anyone. Very responsible prices aswell. Looking forward to my next stay there.
Stayed 1 night in Jun 2022

4/10 Poor

NOEL

Travelled with family
Disliked: Amenities, property conditions & facilities
The size was good. Our townhouse had no heating. The AC in the living room didn't function which meant, with tile floors and with the recent cold snap, we were sitting in an igloo. The garage door wouldn't close without forcing it down when near the bottom. That ment't having to stay in garage while the door was lowered to ensure is was down. Never felt comfortable it stayed down while out. One light only worked in the shower. The toilet ligt couldn't be switched off. The place is in terrible need of maintenance. Holes in walls and dirty skirting. Only one way into the driveway on a busy road which means travelling around the block to get on that side. Noisy in the morning due to an industrial area just up the road. I won't be book here again.
Stayed 2 nights in May 2022

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet especially next to a busy road, immaculately kept, will definitely stay there again!
Stayed 2 nights in Jan 2022

10/10 Excellent

Belinda

Stayed 1 night in May 2022

6/10 Okay

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

2/10 Terrible

Rebecca

Stayed 1 night in Apr 2022

8/10 Good

Vikas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is nice but lots of mosquito in the Master bedroom , fan bit Noise & bad smell in the bathroom.Please fix these problem so next stay will be more comfortable.
Stayed 3 nights in Mar 2022

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The apartment was filthy, the floors were so dirty that we didn't take our shoes off while inside the whole time. The bathroom sink had toothpaste and stains from previous guests. The courtyard was littered with cigarette butts . When I asked for the place to be cleaned, a mop may have been run over the floor but you couldn't hardly tell the difference from when we arrived. It was also much smaller and not like the pictures online portrayed at all. Very disappointed as this was not 'budget' accomodation. I would not recommend! Also would not recommend using wotif to book again as I have been trying to speak to someone from the site all day and have been sent non working numbers twice using wotif virtual chat. It's a shame as I have used wotif for years and not had a problem previously. Obviously their level of service has declined. JH
Stayed 3 nights in Mar 2022