Reception
Check availability

Reviews of Bear Lodge Motel

2 out of 5
Bear Lodge Motel
218 E Cleveland St, Sundance, WY

Reviews

8.2

Very good

Rating 10 - Excellent. 159 out of 456 reviews" "
Rating 8 - Good. 198 out of 456 reviews" "
Rating 6 - Okay. 58 out of 456 reviews" "
Rating 4 - Poor. 24 out of 456 reviews" "
Rating 2 - Terrible. 17 out of 456 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff checking us in as very nice and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Brenda at the front is super wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Gina, Manhattan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for our Uhaul van. But, convenient car parking and a quick and easy drop box checkin for after hours.
Stayed 1 night in Feb 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen L

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Basic clean room in town good for a one night stay.
Stayed 1 night in Oct 2023
Response from CJ on Oct 31, 2023
Thank you for the great review!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy and convenient to find. Everything was ready when I called to say I would be checking in late.
Stayed 1 night in Oct 2023
Response from CJ on Oct 29, 2023
Thank you for the great review!

4/10 Poor

Catherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath towels were not much bigger than hand towels.
Stayed 1 night in Oct 2023
Response from CJ on Oct 24, 2023
We apologize for the inconvenience we will definitely look into that issue!

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Credit card fee was extra and at $4 a bit high imho. No coffee maker in the room and the bed was a bit stiff. The room was big but no dish info available so who knows what was on the tv or where. The housekeeper walked into my room at 10am without knocking. Checkout is 11. Keys for room and
Stayed 1 night in Oct 2023
Response from CJ on Oct 24, 2023
There’s are coffee makers available upon request. The sign is on the front desk. We apologize you didn’t see it! We will look into making that sign bigger. We appreciate the review and hope to see you again!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly owner!!
Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
nice place will stay there again
Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you for the great review!

8/10 Good

Mary

Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in at an older hotel
Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!

8/10 Good

Melany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sets down in a hollow. No road noise at all. Easy access to many area attractions.
Stayed 2 nights in Jun 2023
Response from CJ on Oct 9, 2023
Thank you for the great review!

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop on our adventure
The staff was really helpful and the hotel was cute. somewhere I think it said free pass to swim but that was not true. No breakfast in the morning but they did offer us some granola bars in place of a breakfast But it was labor day and they were short staffed. We really just needed a place to shower and sleep so we could head to Devils Tower the next morning
Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you for understanding!

8/10 Good

John

Stayed 1 night in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!

4/10 Poor

Keith

Disliked: Staff & service, amenities, property conditions & facilities
I asked for a bottom floor and was told there were none. The people that came in behind me asked if there were vacancies, and rented a room. I watched them unload into a bottom floor.
Stayed 1 night in Aug 2023
Response from CJ on Oct 9, 2023
There are several different options such as suites that are a single bed but higher price. Perhaps that was the difference. We apologize for any inconveniences.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very simple and clean! Nothing fancy but nice and clean and comfortable and quiet with very friendly staff!! Will not hesitate to stay again!
Stayed 2 nights in Sep 2023
Response from CJ on Oct 9, 2023
Thank you!!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town nice
Chose this small town Motel as it was reasonably close to the Devils Tower that I want to see before moving on to South Dakota. This small family motel was quite comfortable and quiet. It fits nicely in this small town which is quite nice. There's a nice diner across the street, since all this place has are snack type food, packaged pastries etc.
Stayed 1 night in Aug 2023
Response from CJ on Oct 9, 2023
Thank you for the great review!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from CJ on Oct 9, 2023
Thank you!

2/10 Terrible

David

Hotels com never emailed me a confirnation or reminder about this. Turns out i booked thw wrong day now have one nihht i had to oay for i didnt use
Stayed 1 night in Aug 2023
Response from CJ on Oct 9, 2023
Unfortunately when booking through a 3rd party such as hotels, booking, or Expedia we are not able to see any agreements between you and the 3rd party booking site. We get charged the commission from the booking site and have to collect the funds. My apologies for any inconveniences.

6/10 Okay

Ayaka

Stayed 1 night in Aug 2023
Response from CJ on Oct 9, 2023
Thank you!

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
They were clean and comfortable
Stayed 1 night in Jul 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Good Experience
Stayed 1 night in Jul 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great customer service, nice area. Our air conditioning wasn’t working very well. I called the front desk and he said he’d be right up. I swear he was at the door before I hung up the phone. And he solve the problem.
Stayed 1 night in Jul 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Weiyu

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from CJ on Jul 25, 2023
We apologize for any inconveniences!

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Wished the breakfast would have opened at 8:00 like it stated. Would have been nice to have a morning coffee
Stayed 1 night in Jul 2023
Response from CJ on Jul 25, 2023
Thank you for the review!

2/10 Terrible

kelley

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No food. No service from staff. Shoulder shrugs. Too many fees. No pool. Beds uncomfortable. Room unsafe. I was hurt on the bed and their door frame. I received a splinter under my fingernail. It had to be removed professionally.
Stayed 1 night in Jul 2023
Response from CJ on Jul 25, 2023
We apologize for any inconveniences! Unfortunately there is more to this story than was shared! We do appreciate your business and again sorry for any inconvenience

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean, convenient and friendly staff
Stayed 1 night in Jul 2023
Response from CJ on Jul 13, 2023
Thank you!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from CJ on Jul 13, 2023
Thank You!

8/10 Good

Ted

Travelled with group
Liked: Cleanliness, staff & service
When I first arrived, I thought the place was abandoned. That was not the case. Not the best first impression. The room was good, clean, and quite acceptable. Free breakfast doesn't start until 8am. I was the last party to leave, and that was before 8am. Seems a way for them to cut expenses.
Stayed 1 night in Jul 2023
Response from CJ on Jul 13, 2023
Thank you!

2/10 Terrible

Tiffany

Stayed 1 night in Jul 2023
Response from CJ on Jul 13, 2023
We apologize for any inconveniences!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Jun 2023
Response from CJ on Jul 13, 2023
Thank you!

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for the evening as we ventured into Devils Tower area. AC was not working in one of our rooms, but otherwise clean and safe. Great local food establishments across from the hotel
Stayed 1 night in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

8/10 Good

Terri

Stayed 1 night in Jun 2023
Response from CJ on Jul 25, 2023
Thank you!

8/10 Good

Nellyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

6/10 Okay

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Center of town....No amenities, like contemporary breakfast or coffee not even in the room.
Stayed 2 nights in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

8/10 Good

Michael

Stayed 3 nights in Jun 2023
Response from CJ on Jul 13, 2023
Thank You!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Rooms were clean, bed was comfortable, had WIFI and plenty of TV stations. For the price it was wonderful. Night and morning staff were super friendly, I'd go back in a heartbeat!
Stayed 1 night in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and front desk clerk was very helpful and efficient
Stayed 1 night in Jun 2023
Response from CJ on Jun 25, 2023
Thank you!

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown and places to eat
Stayed 1 night in Jun 2023
Response from CJn on Jun 25, 2023
Thank you!

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from CJ on Jun 4, 2023
Thank You!!

10/10 Excellent

Michael, Louisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique motel fairly close to Mt Rushmore.
Stayed 1 night in May 2023
Response from CJ on May 19, 2023
Thank you for the review!

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
There was a bunch of dried up grapes on the floor next to the bed and what appeared to be granola. The worse part was the door. The weather was -5° and there was no seal around the entry door so freezing air poured into the room making us to run the heat at full throttle. It door poped open while sleeping.
This door was shut all the way and latched. The photo is to show the lack of air seal which froze us out and made us check out a day early.
Stayed 2 nights in Feb 2023

10/10 Excellent

Deo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

William

Stayed 1 night in Oct 2022