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Reviews of Fairfield Inn & Suites Newark Liberty International Airport

2.5 out of 5
Fairfield Inn & Suites Newark Liberty International Airport
618-50 US Highway 1 & 9 South, Newark, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with group
A little dated. Staff was great
Stayed 1 night in Apr 2024
Response from FF on Apr 22, 2024
Thank you for your feed back

10/10 Excellent

LUCIANO

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
nice clean hotel, comfortable bedding
Stayed 1 night in Apr 2024
Response from ff on Apr 22, 2024
Thak you for your feedback!

10/10 Excellent

Meriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, room are very small for the 3 person but the room are clean and the location are.very close to everything.
Stayed 1 night in Apr 2024
Response from ff on Apr 22, 2024
Thank you for your feedback!

6/10 Okay

Matthew

Travelled with partner
Liked: Amenities
It was very clean. But staff is not Very friendly.
Stayed 1 night in Apr 2024
Response from Ff on Apr 22, 2024
Thank you for your feedback

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport, great breakfast, clean, quiet, great staff.
Stayed 1 night in Apr 2024
Response from ff on Apr 22, 2024
Thank you for your feedback!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly fast check in and shuttle service to and from the airport.
Stayed 1 night in Apr 2024
Response from FF on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

mark, Jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good solid Fairfield Inn.
Stayed 1 night in Apr 2024
Response from ff on Apr 18, 2024
Thank you for your feedback!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerks were all very pleasant and helpful great customer service. Enjoyed my time will definitely be back to stay. Very clean rooms, great breakfast.
Stayed 3 nights in Apr 2024
Response from ff on Apr 18, 2024
Thank you for your feedback!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great!
Stayed 1 night in Apr 2024
Response from ff on Apr 15, 2024
Thank you for your feedback!

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for the shuttle ride to the hotel. I waited more than one hour to get the ride. I observed the driver enter the area then slow down a little and leave. It did not give me time to alert him that I need a ride. That part of the experience was frustrating. However the rest of the time made up for my poor start.
Stayed 1 night in Apr 2024
Response from ff on Apr 8, 2024
Thank you for your feedback!

8/10 Good

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
The phone in room 131 did not work at all. Besides that the stay was great ! The breakfast is very good and the staff are nice as well
Stayed 1 night in Apr 2024
Response from FF on Apr 3, 2024
Thank you for your feedback!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,
Stayed 1 night in Apr 2024
Response from FF on Apr 2, 2024
Thank you for your feedback!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to airport
Stayed 4 nights in Mar 2024
Response from ff on Mar 29, 2024
Thank you for your feedback!

8/10 Good

Wei

Liked: Staff & service, amenities, property conditions & facilities
This is a nice place. The only thing I may complain about is the mattress on the sofabed. It is toooo old and has a big stain on it.
Stayed 2 nights in Mar 2024
Response from FF on Mar 28, 2024
Thank you for your feedback!

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from ff on Mar 28, 2024
Hi Mark,We would like to hear your feedback!

10/10 Excellent

Dr. Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place, overall. Parking was less than desirable!
Stayed 3 nights in Feb 2024
Response from ff on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Michael, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had a good breakfast.
Stayed 2 nights in Mar 2024
Response from ff on Mar 27, 2024
Thank you for your feedback!

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here last night. Wanted to be able to give all 5 stars but couldn't. Not major issues, would probably stay again - 1. one elevator was out of service and the other one took a bit of time, 2. You pay for parking and after coming back from our event there was NO PARKING. Cars were literally parked up on curbs and along areas you normally couldn't park. The room was nice and clean. Free coffee. Was able to get a cup when we checked in but when we were leaving it was empty.
Stayed 1 night in Mar 2024
Response from ff on Mar 25, 2024
Thank you or your feedback!

8/10 Good

Cecile Rose

Travelled with family
No nearby restaurants, Hard to access from the freeway . Old elevator and only one is working.
Stayed 2 nights in Mar 2024
Response from ff on Mar 25, 2024
Thank you or your feedback!

10/10 Excellent

Clifford, Upper Marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ff on Mar 27, 2024
Thank you for your feedback!

8/10 Good

ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Very comfortable beds, large room. Outdated but fine for a night
Stayed 1 night in Mar 2024
Response from ff on Mar 21, 2024
Hi Ashley,Thank you for your feedback!

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. Staff was friendly and allowed us to checkout 2 hrs late. Loved it. Will stay again.
Stayed 1 night in Mar 2024
Response from ff on Mar 22, 2024
Thank you Howard for such a great feedback!

10/10 Excellent

Alan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the airport, have free shuttle, driver is on time and very professional , have free breakfast, will come back
Stayed 2 nights in Mar 2024
Response from FF on Mar 19, 2024
Thank you for your feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FF on Mar 19, 2024
Good day,We would love to hear your feedback!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed right across the street from the Newark airport. The room was very clean. The breakfast was really good in the morning would stay again would recommend a friend.
Stayed 4 nights in Mar 2024
Response from ff on Mar 25, 2024
Thank you or your feedback!

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in staff were extremely friendly. Clean rooms and hotel Free shuttle service to the airport is an excellent service. The only complaint I have is we were told breakfast was served until 10 but when we arrived at 930 it was over
Stayed 1 night in Mar 2024
Response from ff on Mar 18, 2024
Thank you for your feedback!

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from FF on Apr 3, 2024
Thank you for your feedback

8/10 Good

Cornel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, inexpensive, convenient
Stayed 1 night in Mar 2024
Response from ff on Mar 12, 2024
Thank you for your feedback!

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ff on Mar 5, 2024
Good da, we would love to hear your feedback!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent faculties, airport shuttle... Only complaint is the lack of restaurants within walking from the hotel. Otherwise great stay option for one night!
Stayed 1 night in Mar 2024
Response from ff on Mar 4, 2024
Thank you for your feedback!

6/10 Okay

Diana

Business traveller
Clean, staff was nice.
Stayed 1 night in Mar 2024
Response from ff on Mar 4, 2024
Thak you for your feedback!

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and pleasant staff
Stayed 1 night in Feb 2024
Response from ff on Mar 1, 2024
Thank you for your feedback!

2/10 Terrible

Jaya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were flying into Newark International late into the night and when I called the hotel they told us to take Air Train and take a shuttle from Parking P4. However when we went to the Airtrain stop it was closed and we were asked to take a bus. It was not so straightforward finding the bus stop and we finally got to the shuttle stop. Seems like the hotel staff were clueless about this but I understand it could be a one day thing. The property is outdated and dusty and smelly. We got a room on the sixth floor and one of the elevators was down. This elevator was from the earlier century and extremely slow. We got into the room and it was reasonably decent size but stuffy. It was already 1:30am and we were getting ready to crash and checked the heater temp. It was off and I turned it on and put temp at 72 and waiting for the room to warm up. However it was just blowing cold air. Thought maybe be 72 was not wake enough and I increased thermostat to 85 but still cold air. Called Front desk and they tell me that there is no one to take a look at it and they will just send some blankets. It is 22f outside and they think it is ok to just survive with couple of blankets. They told me they will put a complaint to their manager but nothing about refund or any space heater. I had to scream and request for atleast a space heater as it was freezing. Finally they gave a space heater and blankets. It was very noisy and the room was stuffy couldn’t get sleep through the night. Help needed.
Stayed 1 night in Feb 2024
Response from ff on Feb 26, 2024
Thank you for your feedback!

10/10 Excellent

Alison

Convenient and a good price
Stayed 1 night in Feb 2024
Response from ff on Feb 26, 2024
Thank you for your feedback!

10/10 Excellent

Erik Ochoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ff on Feb 26, 2024
Thank you for your feedback!

8/10 Good

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Cape Liberty cruise terminal.
Stayed 1 night in Feb 2024
Response from ff on Feb 26, 2024
Thank you for your feedback!

4/10 Poor

Hovik

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay, we experienced significant service delays, notably in the provision of towels. Despite making four separate requests and being assured of prompt delivery, we waited over 30 minutes without receiving them. Additionally, the cleanliness of our accommodations was below expectations. The bed linens appeared unchanged upon our arrival, and, regrettably, we discovered unsanitary conditions, including urine on the seating. Furthermore, the air conditioning system was markedly inefficient, resulting in uncomfortably long waits for the room to cool. These issues collectively marred our experience and raised concerns about the hotel's commitment to guest comfort and hygiene standards.
Stayed 2 nights in Feb 2024
Response from ff on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

John Alexander Dos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should improve parking
Stayed 4 nights in Feb 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

Serge, Rothesay

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!

2/10 Terrible

Khadene

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s roaches here the first night we stay saw road on the bed and night table also the phone wasn’t working to call downstairs to complain when we finally call they act like they were surprised also they offer to switch the room , and the AC doesn’t work they charge for parking ,yet still no parking wouldn’t recommend
Stayed 2 nights in Feb 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!

8/10 Good

Carl

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!

8/10 Good

Hortense

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Parking or the lack thereof was horrible. . The night crew told us we could park in the spot but in the morning the shuttle driver was irritated that we were parked there and was screaming at us as if were we his kids .We tried to explain to him we were told we could park there & he was adamant that no one could have told us to park there. Night check in crew was great. This was very close to the airport .
Stayed 2 nights in Feb 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!

10/10 Excellent

Thomas

Travelled with family
The hotel was a great option for its close proximity to the airport for early morning flights.
Stayed 1 night in Feb 2024
Response from ff on Feb 6, 2024
Hi Thomas,Thank you for such great feedback!

6/10 Okay

Warren

Stayed 1 night in Jan 2024
Response from ff on Mar 21, 2024
Good day,We would like to hear your feedback.

10/10 Excellent

Serge, Rothesay

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to cruise terminal with Uber
Stayed 1 night in Jan 2024
Response from ff on Jan 30, 2024
Thank you for your feedback!

6/10 Okay

Susan

Travelled with partner
Waited for shuttle at airport longer than we need to…we were told to look for a white shuttle marked Fairfield, but the front of the shuttle was blue and said Home, so we didn’t take it. After calling again the desk clerk reiterated the information, again leaving out the part about the dual signage.
Stayed 1 night in Jan 2024
Response from ff on Jan 30, 2024
Thank you for your feedback!

10/10 Excellent

Frences Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FF on Jan 23, 2024
Hi Frences,Thank you for your feedback!!

8/10 Good

Diane S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean and comfortable. Good breakfast if predictable. However, I did not appreciate the $16 parking fee. I probably would not stay here again because of it.
Stayed 1 night in Jan 2024
Response from ff on Jan 23, 2024
Thank you Diane for great such feedback!

8/10 Good

jose r.

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from FF on Jan 22, 2024
Hi Jose,I would love to hear your feedback!

10/10 Excellent

JANICE

Stayed 1 night in Jan 2024
Response from FF on Feb 21, 2024
Thank you for your feedback!