Ratings based on 1,456 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place, good service

Posted 18-Feb-2018
Good service, nice people, nice place, Comfortable rooms and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2018
Bed was comfortable and room was very neat. Had a great valentines day night here
4 out of 5
Recommended
for Everyone
by A verified traveller from Dacula, GA

Place to Stay

Posted 1-Feb-2018
Pros: breakfast and clean linen and sheets.
Cons: the noise level in the lobby during breakfast.
Location: the location is very accessible.
The hotel was very clean and check in was great. The breakfast each day was wonderful, we didn't miss a day! Plenty of clean towels and the bedding very clean. The only issue I had was the noise in the morning while they were setting up for breakfast our room was next to the lobby and everyday at 5:30 a.m. it got a little noisy.
5 out of 5
Recommended
for Everyone
by A verified traveller from MA

Posted 18-Jan-2018
Very nice, very comfortable, very clean Roomy I will most likely come again
Comment from Hotel Management
26-Jan-2018 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked the hotel and your stay . We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 29-Dec-2017
Pros: Clean, friendly staff
Friendly helpful staff, clean rooms. Close to Prudential reasonable Uber fares to get there for events. Area around hotel not so good. For one night it was just fine.
Comment from Hotel Management
26-Jan-2018 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked our friendly staff and our clean rooms . We hope to see you again . We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ
2 out of 5
by A verified traveller from Charleston, SC

Not bedded

Posted 24-Dec-2017
Pros: The pillows can you tell me what brand pillows you use, love to order for my personal use. My lungs were happy using those pillows.
Cons: Breakfast Bar
Location: I went to visit family so I had my own plans, I was in Newark off McCarter Hwy.
We arrived in NJ and the front desk was socializing with guys not sure if boyfriend. The staff was very young and not professional. My room was nit up to par so I requested another room which I was given the next day. I am disabled using oxygen. There were no hand trucks available to transport my oxygen equipment which I had to push myself to the elevator. Refrigerator and microwave were both not operating. I was not pleased with my stay this trip. I use you hotel services when I visit NJ. I will try other hotels after this visit. I had a problem extending the room for 2 mores days which was money in your bank and I had a problem. Time to try other hotels.. please add something new to the breakfast bar.
Comment from Hotel Management
24-Jan-2018 by General Manager, Hotel Management
Dear Guest, We accommodate many guests each evening and we strive to make their stay a wonderful and satisfying experience. Consequently,it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions we receive from guests are taken seriously. I would like to assure you that all the issues raised have been addressed and appropriate action has been taken. Thank you for taking the time to share your concerns with us. We look forward to seeing you soon. Regards -- General Manager Comfort Suites Newark
5 out of 5
Recommended
for Everyone
by A verified traveller from Queens, NY

Posted 17-Dec-2017
We had a nice sleep and check out was under 2 minutes.
Comment from Hotel Management
26-Jan-2018 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked and enjoyed your stay with us . We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Good hotel at a good price

Posted 14-Dec-2017
My husband and I stayed there for one night, but the room was very spacious and comfortable, very clean. It’s the best hotel to stay at if your destination is Newark. The people at reception were very friendly and our best experience was that the honesty the employees have there, I had forgotten my wallet in the room, but did not realize it until the hotel manager called me to let me know, when I arrived he had the wallet waiting for me in his office and NOTHING was taken from my wallet. That in of itself says a lot about the housekeepers in this hotel. We had used this hotel before for ourselves and for friends coming to town, but that experience just affirmed it even more, this is a hotel I would recommend 100%.
Comment from Hotel Management
24-Jan-2018 by General Manager, Hotel Management
Dear guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked and enjoyed our hotel. Thank you for such a great feedback on our housekeepers. We hope to see you again . We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston MA

Perfect clean

Posted 11-Dec-2017
The Hotel was nice and clean , I love the hotel services
Comment from Hotel Management
26-Jan-2018 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked and enjoyed your stay here with us at the comfort suites. We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ
5 out of 5
Recommended
for Families
by A verified traveller from New Jersey

nice and friendly staff always ready to help

Posted 9-Dec-2017
Pros: fast and easy to the airport
Cons: need a airport shutter
Location: nothing to do close by but the location is close by the airport
I love it . just needed more restaurant close by . It is more of industries area so nothing to do close by.
Comment from Hotel Management
26-Jan-2018 by General Manager, Hotel Management
Dear Guest Thank you for taking the time to complete a review online regarding your recent stay at our hotel. We are happy you liked your stay here with us at the comfort suites We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, -- General Manager Comfort Suites Newark NJ