Exterior

Reviews of The Washington by LuxUrban, Trademark Collection by Wyndham

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 143 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bill

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The ground floor hotel entrance is a large, completely bare black room. It is not inviting. You take an elevator to the fifth floor to another mostly black space to check in. Another elevator to a narrow, dark corridor to your room. Mine was, finally, not black. The tv worked, the bed was comfortable, the shower worked, and the room was clean. But the walls were scuffed and in need of fresh paint. This hotel is either being readied for sale or for demolition. I would not stay here again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Thank you for sharing your detailed feedback. We apologize that your experience with our hotel entrance and corridors did not meet your expectations. We appreciate your compliments regarding the functionality and cleanliness of your room, as well as the comfort of the amenities provided. Your comments about the condition of the walls will be duly noted and addressed with our maintenance team. We strive to continuously improve our facilities and services to ensure a more enjoyable stay for all our guests. We regret that we did not meet your expectations on this occasion and hope you might reconsider staying with us in the future as we work towards enhancing our guest experience.

10/10 Excellent

Kathaleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel and the staff.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 21, 2024
It's wonderful to hear that you had such a positive experience at our hotel! We strive to provide excellent service to all our guests, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Greta location
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 21, 2024
Thank you for the 5 out of 5 rating for your review!

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here when this used to be a W Hotel and it was excellent. Now it is tired, dirty and just plain sad. No amenities whatsoever, none. That’s why they don’t even take a credit card upon check in because there is NOTHING to buy or spend on. The linens and towels are white. Not a hint of color in the place. A MAJOR update and renovation is needed. What a shame. Oh, and not cheap either. Ugh!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
We appreciate you taking the time to share your experience with us. We're sorry to hear that your recent stay did not meet your expectations and that you found the property to be lacking in amenities and in need of renovation. Your feedback is valuable to us, and we will address any areas of concern and work towards improving our services and facilities.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Thank you for your fantastic review!

6/10 Okay

nguu

Liked: Cleanliness, staff & service, amenities
did not have microwave oven , knowing there will be 4 peoples in each room but only towel for 2 in each room
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved stay.

8/10 Good

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location and great views of the Freedom tower! Easy walk to shopping, food, and nearby train stations (including path trains to New Jersey. Easy access to 9/11 memorial/museum. Rooms were nice and clean for the most part. Ice machine available but not water fountain. Only downside are some of the staff members, particularly the male workers at the front desk who were pretty rude and did not listen to your questions/concerns and decided to cut you off mid sentence without listening to you. Other than that, the stay was pleasant.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
We're delighted to hear that you enjoyed the convenient location and the wonderful views from our hotel. Your feedback about the cleanliness of the rooms is appreciated, and we'll continue to ensure our standards are upheld. However, we apologize for any interaction with our staff that fell short of your expectations. Please know that this is not reflective of our usual standards of service, and we will address this matter with our team to ensure that all guests are treated with the utmost respect and attentiveness. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property for its potential to have great views from your room. I booked a corner room and not only did it met my expectations, it exceeded them. I was initially concerned given that there are a lot of bad reviews on this site and others. As you read those, just note two things: first, there are a few areas I found where tiles were slightly cracked, some scuff marks in other places, etc. but this does not, by any means, constitute a low review. Secondly, there are many complains about refunds, baseline charges to credit cards etc. This is a common practice in NYC and should never result in a low rating. Also, if you choose to write a bad review, it’s a good idea to check back as hotel staff actually reds them, and replies with genuine offers for help. This hotel was luxurious, quiet, and offered great views of the city that you can enjoy from a comfy window seat. I’ve stayed in several hotels in the city over the years and this one is now my new favorite!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Thank you so much for your detailed and positive review! We're thrilled to hear that our property exceeded your expectations and that you enjoyed the stunning views from your corner room. We appreciate your understanding regarding minor maintenance issues and credit card practices, and we're glad to know that they did not detract from your overall experience. It's also great to hear that you found our staff responsive to guest feedback. We're delighted to have earned the title of your new favorite hotel in the city, and we look forward to welcoming you back for another exceptional stay in the future!

6/10 Okay

Berta

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
What I didn’t like was the elevator around check out . The staff that was working was talking to loud and I can hear them from my room that wake me up !
Response from Hotel Manager on Apr 15, 2024
Thank you for sharing your feedback with us. We apologize for any disturbance caused by the noise from the staff near the elevator during your check-out process. Please rest assured that we will address this issue with our team to ensure that noise levels are kept to a minimum to provide a peaceful environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

4/10 Poor

Jenna

Disliked: Staff & service
Dirty and felt unsanitary. The bathroom was so bad I didn’t use it.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
We're truly sorry to hear about your experience. Maintaining cleanliness and sanitation is a top priority for us, and it's disappointing to learn that we fell short of your expectations. Please accept our sincerest apologies for any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in our hotel in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very basic. No remote for tv, so I couldn’t watch my tv, no amenities. Dark hallways, old dated doors and door ways. Not spotless
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We strive to provide a comfortable and pleasant experience for all our guests, and it's disappointing to hear that we fell short of your expectations. We will address the issues you mentioned immediately to ensure that they are rectified. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Nickie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice quote area away from madness of the city.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 15, 2024
It sounds like you appreciated the peacefulness of our location. We aim to offer a serene retreat from the hustle and bustle of the city while still providing easy access to its attractions. Thank you for sharing your experience!

10/10 Excellent

Marielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Denisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how majority of everything we wanted to do was in the area so we didn’t have to take much transportation ! Pretty hotel and nice staff .
Stayed 2 nights in Mar 2024
Response from Customer Care on Apr 1, 2024
Dear Denisha,Thank you for sharing your positive experience with us! We're delighted to hear that our hotel's convenient location made your stay even more enjoyable and that you found our property and staff to your liking. Should your travels bring you back to the area, we would be honored to welcome you again.

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not very clean. Very dark, not great amenities. Not worth the price.
Stayed 1 night in Mar 2024
Response from Customer Care on Apr 1, 2024
Dear Nicole,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. Please rest assured that we take cleanliness and guest satisfaction seriously.We appreciate your valuable input and hope to have the opportunity to welcome you back in the future to provide a more enjoyable stay.

10/10 Excellent

Anna, Brooklyn

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Customer Care on Apr 1, 2024
Dear Violet,Thank you for your feedback. We're glad to hear that you found our location convenient.

10/10 Excellent

TUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Sophia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room looked nothing like the advertisement of how a corner room picture shows the room.
Stayed 1 night in Mar 2024
Response from Customer Care on Apr 1, 2024
Dear Sophia,Thank you for bringing this to our attention. We apologize for any discrepancies between the room you received and our advertised images. We strive to provide accurate representations of our accommodations and regret any disappointment caused.We hope to have the opportunity to regain your trust and provide you with a more satisfying experience in the future.

10/10 Excellent

nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at !
Stayed 1 night in Mar 2024
Response from Customer Care on Apr 1, 2024
Dear Nicolas,Thank you for your kind words! We're delighted to hear that you had such a positive experience during your stay with us.

6/10 Okay

Monique

Liked: Cleanliness
Stayed 3 nights in Mar 2024

6/10 Okay

Leonardo

Business traveller
Liked: Cleanliness, staff & service, amenities
Room didn’t really match the picture. Carpeted floors seemed a bit shady
Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of stuff! The room was just very run down, I’m guessing there’s rooms that look like the pictures but I didn’t get one. Was very quiet actually! Only thing is you do have to take two elevators to get to your room. Overall good stay just need to do updating on the rooms! Worth the stay and rate!!
Stayed 5 nights in Mar 2024

8/10 Good

Trent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views, staff was helpful, room was cleaned and kept well. We were never sure if we were allowed at the hotel bar/restaurant.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Megan, Hyde Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible service and friendly staff :)
Stayed 1 night in Mar 2024

10/10 Excellent

Griseld

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright not bad
Stayed 2 nights in Mar 2024
Response from Customer Care on Mar 23, 2024
Dear Griseld,Thank you for sharing your feedback. We appreciate your perspective and are glad to hear that your stay was satisfactory overall.

10/10 Excellent

Berlandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 23, 2024
Thank you for sharing your feedback. We hope to have the pleasure of welcoming you back for another stay in the future.

8/10 Good

Julie B

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like the location and view. Bed was comfortable, furnishings interesting designs. Didn't like toilet paper, very cheap, rough. Didn't like bathroom lighting.
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 23, 2024
Dear Julie,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our location, view, and comfortable bed, as well as our unique furnishings. However, we apologize for any inconvenience caused by the quality of the toilet paper and the bathroom lighting. We hope to have the opportunity to welcome you back and provide an even better stay in the future.

6/10 Okay

Alan

Stayed 1 night in Mar 2024
Response from Customer Care on Mar 23, 2024
Thank you for choosing to stay with us and for sharing your experience.

8/10 Good

Jeremy

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Care on Mar 23, 2024
Thank you for choosing to stay with us and for sharing your experience.

8/10 Good

Ferley

Stayed 3 nights in Mar 2024
Response from Customer Care on Mar 23, 2024
Thank you for choosing to stay with us and for sharing your experience.

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Amenities
Let me start by saying that this property used to be The W Hotel which I had stayed at years ago. When it was The W hotel it was great!!! Now as The Washington, it's not so great. It's a no frills hotel. I had a corner room and it was a decent size. There is no coffee maker or mini fridge. There was a pretty big bug on the bathroom floor when I arrived. Not sure what kind of bug it was but it was gross. I picked it up and flushed it. There is extremely poor lighting in the bathroom so if you need to do make-up well, it's difficult. If there was a mirror in the main room that would be a big help. They offer 1-ply toilet paper. I mean, really?? The bed is comfortable enough. The best thing about this hotel is the location. It is close to several subway stations and Broadway is not not far to walk to. I walked from the hotel to Soho so easily. There's also enough places to grab a coffee, breakfast, lunch...anything really. Not sure I would stay here again as I think there are better hotels in the area. For a short stay though, it could work for you.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
the suite was a good enough size for a family of 5 with 2 roll aways, beautiful panoramic views, The frront desk staff and the doorman was accomodating and cool but the manager Randynis in the wrknh business, hospitality is not his forte. He seems like an ok person but doesnt understanrd how to deal with clients very well. Overall it was a great stay and will bokm agaim.
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 17, 2024
Dear Foster,Thank you for your recent stay at The Washington and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the suite size, panoramic views, and the accommodating service provided by our front desk staff and doorman.We sincerely apologize if you felt that our Operations Manager, Randy, did not meet your expectations in terms of hospitality. However, we're glad to hear that he provided the necessary approvals for the extra people, 2 additional cots, and late checkout without additional fees, ensuring your stay was comfortable and hassle-free.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We look forward to welcoming you back for another great stay at The Washington.Best regards,Customer Care

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and attentive staff! Decent stay with really fun views and walkable activities.
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for your kind words regarding our staff and for choosing to stay with us at The Washington. We're delighted to hear that you found our team to be attentive and that you enjoyed the views and nearby activities during your stay.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Great property, a few flaws to room structure but apart from that spent a great night at The Washington.
Stayed 1 night in Feb 2024
Response from Customer Care on Mar 17, 2024
Dear Juan,Thank you for sharing your feedback regarding your recent stay at The Washington. We're delighted to hear that overall, you had a great experience with us.While we're pleased that you enjoyed your stay, we regret to learn of the flaws you encountered in the room structure. Thank you once again for choosing to stay with us.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Customer Care on Mar 17, 2024
We're delighted to hear that overall, you had a great experience with us.

4/10 Poor

GRACE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for sharing your feedback about your recent stay at The Washington.

10/10 Excellent

Meribell

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 15, 2024
Thank you for your fantastic 5 of 5 review!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed the room, and the great view :)
Stayed 1 night in Jan 2024

2/10 Terrible

Kunal

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property has become so run down since becoming a Wyndham property. the floors are filthy. the lobby resembles a shelter at night. the key card readers are not sealed off. the amenities have been stripped out of the property. the fitness center is in shambles with the equipment broken or not working. stay away!
Stayed 2 nights in Mar 2024

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for sharing your feedback about your recent stay at The Washington.

2/10 Terrible

German

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is absolutely horrible. The pictures and description on your website about this facility is an absolute scam. The place is falling apart. Simply looks in bad condition. I never write reviews or complain about any issues because you guys are usually spot on with reviews, but you this place is not a good place to stay. The blinds on my window literally had holes and stains on them. It was absolutely gross
Stayed 1 night in Mar 2024

6/10 Okay

Felisa

Stayed 1 night in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for sharing your feedback about your recent stay at The Washington.

10/10 Excellent

Dawn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from Customer Care on Mar 17, 2024
Thank you for sharing your feedback about your recent stay at The Washington. We're pleased to know that you appreciated our prime location.

6/10 Okay

Marshall

First room tv didn’t work. Second room lights didn’t work.
Stayed 1 night in Mar 2024

8/10 Good

Hyosun, Burke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfort and clean and spacious. Service was little off- they charge $2 per each bags to hold the luggage on 1st floor. I never seen any hotel do that in nyc haha.. paid about $12 to hold the luggage for abt 3 hrs. Even we are staying guests at that hotel for 2 nights. And they do not have any parking service. But hotel as is was great price with clean spacious
Stayed 2 nights in Feb 2024

10/10 Excellent

Lata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience
Stayed 3 nights in Feb 2024