Property grounds

Reviews of The Wall Street Inn

3 out of 5
The Wall Street Inn
9 S William St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 28 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hilary

Stayed 2 nights in Feb 2024

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

4/10 Poor

Symone

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad smell. When I complained they promised me half off and never sent it. Gave me the run around and the front desk lady Ana was rude.
Stayed 1 night in Feb 2024
Response from BB on Feb 15, 2024
Dear Symone,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that you chose this forum to disseminate erroneous information about the facts presented: you were presented on the spot with a revised bill reflecting the partial refund and our bank records show that you have received it on time. Our staff is always professional and never rude to guests.We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean rooms.
Stayed 1 night in Feb 2024
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly adequate small inn. A little tired, but excellent value for the money and great location for visits to Wall St.
Stayed 1 night in Jan 2024
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

8/10 Good

SEBASTIAN GERARD, Tingewick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - big rooms and a decent size bathroom. Only slight grumble was problem with lift on one day and the bath and basin plug mechanisms needed renewing.
Stayed 5 nights in Jan 2024
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

10/10 Excellent

theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

10/10 Excellent

Elan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable beds and clean rooms, nice breakfast in the morning.
Stayed 1 night in Dec 2023
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

10/10 Excellent

Rebecca, Ellicott city

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

10/10 Excellent

Robert, Saint Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely value for the price
Stayed 1 night in Dec 2023
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
A very nice place, I will be back!
Stayed 3 nights in Dec 2023

8/10 Good

Scott

Stayed 5 nights in Jun 2023

6/10 Okay

Jacqueline, WINDERMERE

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, quaint place
Great location, helpful/friendly staff. We would definitely stay here again. The only thing I wish is that the breakfast was a bit more. There were waffles and cereal, but not much else.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Good location. Very friendly and helpful staff. The hotel decor is quite dated but it is quaint and clean. Continental breakfast available every morning. Very comfortable beds.
Stayed 5 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Amenities, property conditions & facilities
Liked location
Response from BB on Feb 26, 2024
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.

8/10 Good

Deisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warren
Very nice stay in an excellent area, but we were here during the October fest celebrations and it was very loud
Stayed 3 nights in Oct 2023

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely the best place to stay in Manhattan! Staff was awesome and rooms were classy and quaint, breakfast was perfect as well, coffee all day. The price was VERY reasonable!!! I’ll be back!
Stayed 2 nights in Oct 2023

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from BB on Oct 10, 2023
Thank you for staying with us; we appreciate the feedback!

8/10 Good

Vanessa

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
safe area, nice staff. I’ll be back!
Stayed 2 nights in Aug 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from BB on Oct 10, 2023
Thank you for staying with us; we appreciate the feedback!

10/10 Excellent

Brenda, Little Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early the staff was so friendly and accommodating. The area was quiet and easy to get an uber. We enjoyed our one night stay. We were able to store our luggage there while we went sight seeing before our trip to the airport.
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Vintage vibe but still in the city. Good location a lot food places around .
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's charming, old world in a sea of paint-by-numbers hotels. And the woman at the front desk was a breeze, a delight, and a stunning beauty. All in all, my 20 hours here were fantastic.
Stayed 1 night in Sep 2023
Response from BB on Oct 10, 2023
Thank you for staying with us; we appreciate the feedback!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartily recommend!
Excellent overnight stay in charming well-located hotel.
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Carrie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Old fashioned charm in rooms with great updated bathrooms. Beautiful place within walking distance to EVERYTHING
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have to stay overnight in the financial district, this is one of the cheaper options, and it’s a good hotel. No issues finding the place or checking in, although the scaffolding around does obscure it a bit. They likely can’t do anything about the neighborhood; unhoused people sleeping on the streets, drunk people peeing and vomiting in the gutters, etc. That’s city life (at least until we develop the political will to guarantee housing as a right for all). The room was nice, as advertised, with a working fridge and thermostat. The air is loud, I actually wore earplugs to sleep! Both sink taps were set to hot, which was a bit odd for tooth brushing, but I let them know and they said they would get that fixed. The shower is good. Plenty of towels and bedding. You can’t really open the windows but with all the scaffolding that’s probably not safe at the moment. Speaking of, you can take the elevator to the roof and it’s an open construction site! Crazy. Breakfast is good, includes waffles, cereal, toast, pastries. Limited teas. Check out easy. Great location for buses and subways.
Stayed 1 night in Sep 2023

8/10 Good

ADIL

Stayed 1 night in Sep 2023
Response from BB on Oct 10, 2023
Thank you for staying with us; we appreciate the feedback!

10/10 Excellent

Candace

Beautiful hotel in the city. Not too big. Very friendly and helpful staff.
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Old world aesthetic was awesome
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

8/10 Good

Sahil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy hotel with great location
Nice cozy hotel with one of the best location. Can't beat the price.
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was exactly as advertised. Clean, austere, very 1980s wall street. It was exactly what I needed after a hectic fundraiser ride and returning to the city for a quiet night before heading out for a day of adventure. The price was reasonable and fair.
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Badara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property, staff and location. However, it would be nice to have at least one microwave, and a toaster over in the lobby to heat leftovers or the cinnamon Bunns. A small refrigerator in the rooms would be welcome. I enjoyed my stay given the nice decor and close proximities to everything I needed.
Stayed 4 nights in Sep 2023
Response from BB on Sep 12, 2023
Thank you for your stay; we appreciate the feedback of your review. Please note that we have a microwave in our meeting room adjacent to the lobby as well a mini fridge in every room. We are looking forward to host you again soon!

8/10 Good

Hakima, Boca Raton

Liked: Cleanliness, staff & service
Nice hotel but the carpet in the very old and it smells. Breakfast os ok but could be better
Stayed 3 nights in Sep 2023
Response from BB on Sep 12, 2023
Thank you for your feedback and review! We are working to improve our product; smell may have been from the high air humidity that we had this summer. Carpets are cleaned on regular schedule. We hope that you will give us another chance to host you again!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

2/10 Terrible

George

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled like vomit. Housekeeper did not think guests would notice.
Stayed 1 night in Aug 2023
Response from BB on Sep 6, 2023
Dear George, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. Your comments have been shared appropriately, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

8/10 Good

Maria M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location, cute small hotel, I will recommend it
Stayed 1 night in Sep 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 1 night in Aug 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Great location . Nice property
Stayed 1 night in Aug 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!

6/10 Okay

Qinglun

Travelled with family, Travelled with group
The room had some bad smell and the window can't be opened to have fresh air. The outside of the hotel building is under renovation. The area is relatively quiet during night. Included breakfast had almost nothing.
Stayed 1 night in Aug 2023
Response from BB on Oct 11, 2023
Thank you for your feedback and review! We are working to improve our product; smell may have been from the high air humidity that we had this summer. We hope that you will give us another chance to host you again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
I love the Wall Street Inn and I’ve stayed here before. The rooms are comfortable and have a homey feel. The carpets could use a good cleaning and some probably need to be replaced but the inn is a good option for those looking for convenience in the Lower Manhattan area.
Stayed 1 night in Aug 2023
Response from BB on Oct 5, 2023
Thank you for staying with us. We appreciate the feedback!