Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromknoxville

Beautiful iconic building

Posted 26-Jun-2016
Pros: Easy to get transportation and lots of places to walk to. There were cafe' s on the lower level that prepared chef quality baked goods, coffee, etc..
Cons: I did not like the fact that they wanted to charge per day for Internet. When you pay to stay in a 5 star hotel, that should be included.
Location: Shop, eat, walk in park, ride bikes,
A once in a lifetime type of hotel. Lots of history and beautiful architecture. Everything is terribly expensive as you can imagine.
5out of 5
by A verified traveller fromGeorgia

You get what you pay for

Posted 25-May-2016
Pros: The bath was especially nice. Spacious with separate enclosures for the toilet and walk-in shower. And, of course, a nice terry cloth rone.
Cons: Figuring out the light switches was a slight challenge. The toilet wanted to run. It needed a little tinkering.
Location: At the southern side of Central Park, a comfortable walk to 21.
This hotel has it all. Location, service, comfort, style, friendliness, convenience. I did not encounter a single negative factor. It's a six star hotel at a five star price. Each and every member of the staff made it their mission to see to it that my stay was enjoyable and hassle free. Never it was.
1out of 5
by A verified traveller fromJAPAN

最悪の思い出となったホテル

Posted 12-May-2016
Pros: なし
先払いで予約をしていたにも関わらず、当日チェックインすると、ホテル側が予約をキャンセル扱いにしており、本日は満室で部屋を用意できないと、代替えホテルを手配された。 このような場合、同等かそれ以上の部屋を代替えで手配される例が多いところであるが、51平米の部屋を予約していたのに、代替えホテルの部屋は32平米程度とダウングレードと取れる部屋を手配され、ホテル側から誠意ある対応を頂けなかった。 その夜については、私以外にも最低1組はオーバーブッキングなのか同様に代替えホテルに回されている方が確認できており、人気ホテルであるが所以に、このようなことが常習的に行われているようでは、安心してここのホテルを予約することはできないと思った。 せっかくの海外旅行で、大変残念な思い出となり、渡米前に、直接ホテルへ予約確認しなかったことが後悔です。
5out of 5
by A verified traveller

Perfect expwrience

Posted 11-May-2016
The Plaza was everything we wanted. It is absolutely beautiful with small touches everywhere that elevate the experience. The staff is attentive and accommodating. They truly go above and beyond in every way. The concierge desk (especially Ilya) gave thoughtful, honest suggestions. We loved our Plaza experience.
5out of 5
by wed

This traveller left a rating score only Posted 16-Apr-2016 on Hotels
4out of 5
by A verified traveller

BUYER BEWARE, THEY CHARGED YOU THOUSANDS MORE!

Posted 15-Apr-2016
Pros: Their personal don't treat you so well. They don't make you any credit for staying at the hotel, no tables for guests without reservation.
Cons: terrible wifi, more hospitality is needed.
Location: perfection!!!!!!! Close to stores and Central Park
Please buyer beware, Expedia called them to fix the problem because they charge me 1700 one day, 1900 another day without telling anything, they don't make you sign anything when you do check out and I called my credit card for another reason and I found out extra charges from the hotel when everything was paid to Expedia. When I called the hotel they said in a rude and unpleasant tone of voice to call accounting and when I called accounting they had an answer machine. I called Expedia and The Plaza promise to remove the charges but the bank is already advise of the situation.
5out of 5
by Rolf

Bør oppleves

Posted 14-Apr-2016 on Hotels
Super Butler Service! Satte stor pris på det. I tillegg til fantastisk butler service hadde hotellet en housecar som vi brukte, meget bra.
5out of 5
by A verified traveller fromMN

Posted 11-Apr-2016
Absolutely the BEST hotel in Manhatten. Service, location, amenities, ambiance; The Plaza is a vacation within itself!!!
5out of 5
by A verified traveller

EXCELLENT

Posted 11-Apr-2016 on Orbitz
Everything is fantastic. I like this hotel so much. Good location , good service and good food in Food Plaze.
5out of 5
by A verified traveller fromBoston

Aisling Visits the Big Apple

Posted 9-Apr-2016
Pros: Loved the atmosphere and the staff. So helpful!
We were delighted with our room at the Plaza. I've been to New York many times with adults, but this time we brought my seven year old granddaughter. There were four of us, all female, and we stayed in a Junior Suite on the six floor. I am the grandmother (70), and my two daughters (40 and 43), and Aisling (7). We arrived in New York at 11:15AM on Saturday and to our delight were able to check in at 12:15PM. The fragrance in your lobby was so beautiful; it's like entering a garden of fresh flowers. After a quick freshen up, we headed to the Eloise store to purchase some items and then out to see the sights. We returned (very tired) at about 9:30PM. The room was spacious, even with the added rollaway bed. The bed and rollaway were very comfortable.There were enough linens, blankets and pillows for all of us. We were all asleep by10:30PM. The best part of staying at the Plaza was seeing Aisling's eyes look around and think that she was in a castle and feel like a Princess. Next day,we were up by 8:30AM, showered and filled with coffee, juice and breakfast items from your wonderful cafe downstairs and checked out by 10:30AM. Your staff was wonderful; we checked our luggage with them, so we could have a day of sightseeing, once again. After a second long day, we returned to the Plaza at 6:30PM to pick up our luggage, without any hassle, and head to Penn Station for our train home to Boston. Thank you for your hospitality and for making this so easy and memorable for Aisling