Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller


Posted 15-Apr-2016
Pros: Their personal don't treat you so well. They don't make you any credit for staying at the hotel, no tables for guests without reservation.
Cons: terrible wifi, more hospitality is needed.
Location: perfection!!!!!!! Close to stores and Central Park
Please buyer beware, Expedia called them to fix the problem because they charge me 1700 one day, 1900 another day without telling anything, they don't make you sign anything when you do check out and I called my credit card for another reason and I found out extra charges from the hotel when everything was paid to Expedia. When I called the hotel they said in a rude and unpleasant tone of voice to call accounting and when I called accounting they had an answer machine. I called Expedia and The Plaza promise to remove the charges but the bank is already advise of the situation.
5 out of 5
by A verified traveller from MN

Posted 11-Apr-2016
Absolutely the BEST hotel in Manhatten. Service, location, amenities, ambiance; The Plaza is a vacation within itself!!!
5 out of 5
by A verified traveller from Boston

Aisling Visits the Big Apple

Posted 9-Apr-2016
Pros: Loved the atmosphere and the staff. So helpful!
We were delighted with our room at the Plaza. I've been to New York many times with adults, but this time we brought my seven year old granddaughter. There were four of us, all female, and we stayed in a Junior Suite on the six floor. I am the grandmother (70), and my two daughters (40 and 43), and Aisling (7). We arrived in New York at 11:15AM on Saturday and to our delight were able to check in at 12:15PM. The fragrance in your lobby was so beautiful; it's like entering a garden of fresh flowers. After a quick freshen up, we headed to the Eloise store to purchase some items and then out to see the sights. We returned (very tired) at about 9:30PM. The room was spacious, even with the added rollaway bed. The bed and rollaway were very comfortable.There were enough linens, blankets and pillows for all of us. We were all asleep by10:30PM. The best part of staying at the Plaza was seeing Aisling's eyes look around and think that she was in a castle and feel like a Princess. Next day,we were up by 8:30AM, showered and filled with coffee, juice and breakfast items from your wonderful cafe downstairs and checked out by 10:30AM. Your staff was wonderful; we checked our luggage with them, so we could have a day of sightseeing, once again. After a second long day, we returned to the Plaza at 6:30PM to pick up our luggage, without any hassle, and head to Penn Station for our train home to Boston. Thank you for your hospitality and for making this so easy and memorable for Aisling
4 out of 5
by A verified traveller from tokyo


Posted 23-Mar-2016
Pros: 立地の良さ。サービス品質の高さ。
Cons: 特になし。
Location: 近くに日本向けコンビニがあり大変便利。 セントラルパークに近いのも魅力でした。
部屋は綺麗で広さも満足。 何といっても立地が良い。 価格に見合うホテルだと思う。 ロビーが狭いのが不満。 地下の食事街は女性には好評。
5 out of 5
by A verified traveller from edinburgh

Class hotel

Posted 8-Mar-2016
Brilliant six night stay at the one and only 'Plaza' hotel. I can't fault anything about it, all the staff were exceptional, nothing was too much trouble. I would definitely stay there again and recommend anyone going to New York should try it, you won't be disappointed !
5 out of 5
by A verified traveller from Edinburgh


Posted 5-Mar-2016
Pros: Everything and the location is ideal for all the Manhattan attractions. The attention to detail is also impressive, nothing is too much trouble.
Cons: More detail on the size of the rooms and the suitability of them for 3 adults would have helped us and more info on the hotel facilities in the room.
Location: Great location on 5th Avenue, opposite Central Park and not far from Times Square etc
I booked the Plaza for a 6 night stay for 3 of us as I was celebrating my 60th birthday. I had a slight problem when we were allocated our room as it was a bit small for 3 adults so I had to upgrade which hit our budget a bit for the rest of the trip. Apart from that the stay at the Plaza was brilliant. It's by far the best and classiest hotel I have ever stayed in, really exceptional from every possible angle. The staff are all amazing, the food is superb, great facilities and the cleanliness is of the highest standard. We couldn't fault the Plaza at all and would certainly go back again.
5 out of 5
by A verified traveller from Houston, Texas

Excellent Hotel

Posted 5-Mar-2016
Great location. Friendly and warm staff. Anticipate your needs and deliver outstanding service!
5 out of 5
by A verified traveller

Posted 15-Feb-2016
We enjoyed our weekend stay, it was all we hoped for and more. We will definitely return
5 out of 5
by A verified traveller from Pomfret, Ct

Posted 12-Feb-2016
The staff was very pleasant and made the stay very nice!
Comment from Hotel Management
18-Feb-2016 by Donovan Alicea, Director of Operations, Hotel Management
Dear Marma, Thank you for taking the time to share your feedback.. I’m delighted to hear about the positive impression you have of our our staff . We look forward to welcoming you back soon. Warm regards, Donovan Alicea, Director of Operations
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 31-Jan-2016 on Hotels