Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2015
Great staff. Easy location. Great food court Aaaaaaaaaaaaa++++++++++++++++
5 out of 5
Recommended
for Everyone
by A verified traveller from 神戸市

ニューヨークのクラシックホテル

Posted 16-Aug-2015
スノッブなニューヨークのクラシックホテルです。東京では味わえないゴージャスなホテルです。今回は3泊でしたが1週間ぐらい滞在したかったです!
4 out of 5
Recommended
for Everyone
by A verified traveller

DISFRUTE MUCHO EL VIAJE Y EL LUGAR

Posted 11-Aug-2015
Pros: QUE ESTA EN LA ESQUINA DE LA 5a AV Y ENFRENTE DE CENTRAL PARK
Cons: DIFICIL PERO PONER UNA ALBERCA
Location: ES UN LUGAR PRIVILEGIADO, CERCA DE RESTAURANTES, SERVICIOS, ENTRETENIMIENTO, ETC
ME GUSTARIA TUVIERA UNA ALBERCA, PERO ES UN LUGAR PRIVILEGIADO
Comment from Hotel Management
20-Aug-2015 by Donovan Alicea, Director of Rooms, Hotel Management
Dear Guest, Thank you for your comments and we appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller

Muy bien ubicado

Posted 8-Aug-2015
El personal exelente, las habitaciones muy bien y remodeladas, el restaurent, caro para lo que te sirven.
Comment from Hotel Management
13-Aug-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments. We hope to welcome you back to The Plaza soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Friends and family

Posted 6-Aug-2015
Pros: Staff, room, amenities
Cons: I can't think of anything!
Location: Central Parking s across the street. The Apple Store and shops close at hand and the vib and energy of the area is delightful.
I would sincerely encourage my friends and family to stay at The Plaza. The rooms, staff, and amenities were exceptional. The Plaza has not lost any of her luster. In fact, she is in superb hands and a cut above many other high class hotels.
Comment from Hotel Management
13-Aug-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your wonderful comments. I am thrilled to hear that you would recommend The Plaza to your friends and family and we hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Aug-2015
Very close to Central Park and walking distance to Times Square area
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Exceeded Expectations

Posted 1-Aug-2015
Pros: Attention to detail
Sister's getaway... Our experience at The Plaza exceeded our expectations. The Champagne Bar was a lovely way to ease into our trip. All staff members were generous with their time and talents to make our trip memorable. Everyone should indulge themselves and The Plaza is great place to start!
Comment from Hotel Management
10-Aug-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments. I am thrilled to know that your visit exceeded your expectations! Our colleagues at The Champagne Bar will be delighted to learn of your experience. Thank you for choosing The Plaza!
5 out of 5
Recommended
for Everyone
by A verified traveller from Dubai, UAE

The Heart of NYC

Posted 28-Jul-2015
Pros: Clean, Location was amazing, many of the staff were so helpful.
Location: So much to do and so much to see. This is a clean area and a prime location for those looking to shop. Everything is a 5 min walk away.
The hotel was beautiful, stood out for its history and charm and of course the location was excellent. Happy to go back soon.
Comment from Hotel Management
10-Aug-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing The Plaza as your home in New York City! We appreciate your kind comments and look forward to welcoming you back again soon.
3 out of 5
by A verified traveller from Minneapolis

Nice hotel close to Central Park

Posted 20-Jul-2015
Pros: Eddy the bellman. He is an asset!
I chose to stay at the Plaza for the last night of a 4 night stay in NYC. It was a special time for me and my daughters. I am glad I did it, but won't make that investment again. The highlight of my interactions was with Eddy. He was delightful and truly understood how special the night was for my daughters. But, he is the only one that treated this with a fine touch. Guest room keys didn't work, the doormen chose to talk to one another and ignored us as we needed to get a taxi on two occasions. The wait time for elevators was 25 minutes at checkout time.
Comment from Hotel Management
28-Jul-2015 by Craig Reaume, Hotel Manager, Hotel Management
Dear Guest, Thank you for your comments and please know that I will be sure to share your feedback with Eddy. I was very disappointed to learn that overall your visit did not meet your expectations. Please accept my apologies for the lack of service you experienced in certain areas. I will also follow up with our doormen directly. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2015
I have always adored this hotel, our recent stay was no exception..fabulous as usual