Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromGeorgia

You get what you pay for

Posted 25-May-2016
Pros: The bath was especially nice. Spacious with separate enclosures for the toilet and walk-in shower. And, of course, a nice terry cloth rone.
Cons: Figuring out the light switches was a slight challenge. The toilet wanted to run. It needed a little tinkering.
Location: At the southern side of Central Park, a comfortable walk to 21.
This hotel has it all. Location, service, comfort, style, friendliness, convenience. I did not encounter a single negative factor. It's a six star hotel at a five star price. Each and every member of the staff made it their mission to see to it that my stay was enjoyable and hassle free. Never it was.
1out of 5
by A verified traveller fromJAPAN


Posted 12-May-2016
Pros: なし
先払いで予約をしていたにも関わらず、当日チェックインすると、ホテル側が予約をキャンセル扱いにしており、本日は満室で部屋を用意できないと、代替えホテルを手配された。 このような場合、同等かそれ以上の部屋を代替えで手配される例が多いところであるが、51平米の部屋を予約していたのに、代替えホテルの部屋は32平米程度とダウングレードと取れる部屋を手配され、ホテル側から誠意ある対応を頂けなかった。 その夜については、私以外にも最低1組はオーバーブッキングなのか同様に代替えホテルに回されている方が確認できており、人気ホテルであるが所以に、このようなことが常習的に行われているようでは、安心してここのホテルを予約することはできないと思った。 せっかくの海外旅行で、大変残念な思い出となり、渡米前に、直接ホテルへ予約確認しなかったことが後悔です。
5out of 5
by A verified traveller

Perfect expwrience

Posted 11-May-2016
The Plaza was everything we wanted. It is absolutely beautiful with small touches everywhere that elevate the experience. The staff is attentive and accommodating. They truly go above and beyond in every way. The concierge desk (especially Ilya) gave thoughtful, honest suggestions. We loved our Plaza experience.
4out of 5
by A verified traveller


Posted 15-Apr-2016
Pros: Their personal don't treat you so well. They don't make you any credit for staying at the hotel, no tables for guests without reservation.
Cons: terrible wifi, more hospitality is needed.
Location: perfection!!!!!!! Close to stores and Central Park
Please buyer beware, Expedia called them to fix the problem because they charge me 1700 one day, 1900 another day without telling anything, they don't make you sign anything when you do check out and I called my credit card for another reason and I found out extra charges from the hotel when everything was paid to Expedia. When I called the hotel they said in a rude and unpleasant tone of voice to call accounting and when I called accounting they had an answer machine. I called Expedia and The Plaza promise to remove the charges but the bank is already advise of the situation.
5out of 5
by A verified traveller fromMN

Posted 11-Apr-2016
Absolutely the BEST hotel in Manhatten. Service, location, amenities, ambiance; The Plaza is a vacation within itself!!!
5out of 5
by A verified traveller fromBoston

Aisling Visits the Big Apple

Posted 9-Apr-2016
Pros: Loved the atmosphere and the staff. So helpful!
We were delighted with our room at the Plaza. I've been to New York many times with adults, but this time we brought my seven year old granddaughter. There were four of us, all female, and we stayed in a Junior Suite on the six floor. I am the grandmother (70), and my two daughters (40 and 43), and Aisling (7). We arrived in New York at 11:15AM on Saturday and to our delight were able to check in at 12:15PM. The fragrance in your lobby was so beautiful; it's like entering a garden of fresh flowers. After a quick freshen up, we headed to the Eloise store to purchase some items and then out to see the sights. We returned (very tired) at about 9:30PM. The room was spacious, even with the added rollaway bed. The bed and rollaway were very comfortable.There were enough linens, blankets and pillows for all of us. We were all asleep by10:30PM. The best part of staying at the Plaza was seeing Aisling's eyes look around and think that she was in a castle and feel like a Princess. Next day,we were up by 8:30AM, showered and filled with coffee, juice and breakfast items from your wonderful cafe downstairs and checked out by 10:30AM. Your staff was wonderful; we checked our luggage with them, so we could have a day of sightseeing, once again. After a second long day, we returned to the Plaza at 6:30PM to pick up our luggage, without any hassle, and head to Penn Station for our train home to Boston. Thank you for your hospitality and for making this so easy and memorable for Aisling
4out of 5
by A verified traveller fromtokyo


Posted 23-Mar-2016
Pros: 立地の良さ。サービス品質の高さ。
Cons: 特になし。
Location: 近くに日本向けコンビニがあり大変便利。 セントラルパークに近いのも魅力でした。
部屋は綺麗で広さも満足。 何といっても立地が良い。 価格に見合うホテルだと思う。 ロビーが狭いのが不満。 地下の食事街は女性には好評。
5out of 5
by A verified traveller fromedinburgh

Class hotel

Posted 8-Mar-2016
Brilliant six night stay at the one and only 'Plaza' hotel. I can't fault anything about it, all the staff were exceptional, nothing was too much trouble. I would definitely stay there again and recommend anyone going to New York should try it, you won't be disappointed !
5out of 5
by A verified traveller fromEdinburgh


Posted 5-Mar-2016
Pros: Everything and the location is ideal for all the Manhattan attractions. The attention to detail is also impressive, nothing is too much trouble.
Cons: More detail on the size of the rooms and the suitability of them for 3 adults would have helped us and more info on the hotel facilities in the room.
Location: Great location on 5th Avenue, opposite Central Park and not far from Times Square etc
I booked the Plaza for a 6 night stay for 3 of us as I was celebrating my 60th birthday. I had a slight problem when we were allocated our room as it was a bit small for 3 adults so I had to upgrade which hit our budget a bit for the rest of the trip. Apart from that the stay at the Plaza was brilliant. It's by far the best and classiest hotel I have ever stayed in, really exceptional from every possible angle. The staff are all amazing, the food is superb, great facilities and the cleanliness is of the highest standard. We couldn't fault the Plaza at all and would certainly go back again.
5out of 5
by A verified traveller fromHouston, Texas

Excellent Hotel

Posted 5-Mar-2016
Great location. Friendly and warm staff. Anticipate your needs and deliver outstanding service!