Ratings based on 288 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromMEX

Muy buena estancia!

Posted 13-Feb-2017
Pros: Absolutamente todo
Cons: Todo muy bien
Location: La ubicación es muy buena
El hotel como siempre de lo mejor, el personal siempre muy amable y atento sobre todo el equipo de concierne. Siempre me gusta hospedarme ene este hotel cuando voy a NY.
5out of 5
Recommended
for Everyone
by A verified traveller fromNYC

Fantastic hotel, has lost a bit of glamour though.

Posted 12-Feb-2017
If you look closely furniture is worn at places. I'd expect perfection for these prices.
5out of 5
Recommended
for Everyone
by A verified traveller fromSeoul

Nice hotel close to everywhere

Posted 6-Feb-2017
Everything was good. Especialy, foodcourt was excellent!
5out of 5
Recommended
for Everyone
by A verified traveller

The BEST in NYC!

Posted 5-Feb-2017
Location! Central Park! Shopping! Subway access, and access to all the hop on/off bus lines. Couldn't ask for a more iconic hotel in a more picture perfect location. Amenities were as expected, good but historical.
5out of 5
Recommended
for Business Travellers
by A verified traveller fromCA

One of the best Hotel in NY!

Posted 17-Jan-2017
Pros: everything!
Cons: free wifi please.
Location: best location in NY.
The plaza is a staple in Manhattan. I remember being little and knowing where the plaza was located. The hotel is close to Central Park and boasts amazing views of the city and the park. It's walking distance to everything The plaza is very expensive. Very opulent. Service is top notch. When I come to the plaza I get high tea at the Palm court. It's not my first choice for high tea in NY but if friends are visiting in town I usually will take them to high tea at the plaza. They just re modeled the palm court and put a huge bar in the middle. It's not quite the same for high tea but it does the trick. 95% of the people in this hotel are not local. Or speak a different language. Overall. The plaza is a landmark in Manhattan. I recommend anyone to check this hotel out. Maybe even stay here.
5out of 5
Recommended
for Business Travellers
by A verified traveller fromCalifornia

Great 5 star traditional hotel! one of the Best.

Posted 17-Jan-2017
Pros: Across all areas of the hotel you are made to feel so welcome and like family, which I think is very important.
Cons: Wifi could be free!
Location: The Champagne Bar and also in The Rose Bar and the food and the service were amazing
I had the absolute pleasure of staying in The Plaza from the Jan 10th until the 16th January this year, what an amazing and unforgettable experience!! Words cannot describe how amazing our experience was. From the moment we stepped out of the taxi we were treated as royalty. Our room was simply divine and we could not have asked for anything more. Our room was beautifully appointed and was so spacious and so comfortable. The service from all the staff is incredible. We ate in the Palm Court, The Champagne Bar and also in The Rose Bar and the food and the service were amazing. Every aspect of this hotel is amazing and the staff go out of their way to make you feel special. I must say how amazing this is as well. Thank you so much to all the staff at The Plaza for making our first trip to New York so totally amazing and an unforgettable experience.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2017
Great staff. Super location. Very comfortable rooms. One of the nicest hotels that I have ever stayed.
3out of 5
Recommended
for Everyone
by A verified traveller fromD

Tradición sobrevaluada

Posted 26-Dec-2016
The hotel is Lovely but Old. Rooms are not in the Best of conditions. For the price i expected more.
2out of 5
by A verified traveller

Very Disappointed

Posted 22-Dec-2016
we came to celebrate a weekend during Christmas and hotel fell short of expectations and what it charges rooms were dated and had issues from hot water to noise level door men not up to speed with level of service
4out of 5
Recommended
for Everyone
by A verified traveller fromS

Great location coasting on old reputation.

Posted 20-Dec-2016
Check in was frustrating - I'm a nobody so I waited an hour and a half past check in to get a room and then only after my wife threw a fit. Desk clerk and Concierge both condescending. At 4 figures per night, gentlemen, pretend your guests are all celebrities. Next trip I'll move next door to the Ritz.