View from property

Reviews of The Paul Hotel NYC

4 out of 5
The Paul Hotel NYC
32 West 29th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 259 out of 1000 reviews" "
Rating 8 - Good. 308 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 129 out of 1000 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gurjeet

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel cancelled my booking and became impossible to contact to arrange alternative. I stayed in Made hotel nearby, and in passing, had a look. Entire hotel had been booked out for a military event, and not "refurbishment" as they had said in their email. Absolutely dreadful, complete lack of honesty and service, and a place I will make a point of telling people to avoid.
Stayed 3 nights in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Mar 2023

2/10 Terrible

Niall

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very last minute change by hotel/Expedia left me staying in another hotel
Stayed 7 nights in Mar 2023
Response from Reservations on Mar 29, 2023
Hi Niall,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience.Safe Travels.

2/10 Terrible

Verified traveller

The Paul is closed to the public & didn't help us
Within 48 hours of our check in time, we received emails The Paul saying that our reservations had been cancelled because the hotel had been taken over by the military for asylum seekers. We called The Paul and could not get through to the front desk or a voice mailbox. We saw on social media that other people had arrived at The Paul with no message at all, only to find the hotel closed to guests. We called Hotels.com for help, who said that our booking was still confirmed -- The Paul had not communicated to the booking agent. Only when they made several calls to The Paul themselves did they realize the problem. Hotels.com staff were FANTASTIC and found us five rooms in another nearby hotel, so all ended well, but only because we were able to spend over 2 hours on the phone figuring out a solution with Hotels.com. The Paul should have done more to convey all the necessary info to Hotels.com, and with more time to spare -- it looks like they've been closed for weeks.
Stayed 2 nights in Mar 2023
Response from Reservations on Mar 29, 2023
Hi,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience.Safe Travels.

2/10 Terrible

Maria

Travelled with partner
When we arrived the hotel was closed and we were instructed to go to a different hotel 20 minutes away. The new hotel did not have a new reservation for us so we had to sit on hold with expedia customer service for an hour. Would have been nice to be notified of the change ahead of time.
Stayed 3 nights in Mar 2023
Response from Reservations on Mar 17, 2023
Hi Maria,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from reservations on Mar 17, 2023
Hi,Thank you for your feedback.We appreciate you taking the time to review our property, as we take our guests feedback very seriously. Thank you again and safe travels.

10/10 Excellent

Soren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently comfortable in excellent location
This was probably my 10th time staying at the Paul. Consistently comfortable place to stay in a really great NOMAD location. Staff was professional, good bed, decent sized room with good view and well designed. Everything was very clean and well maintained. Nor Lux but solid place I will definitely stay at again.
Stayed 1 night in Jan 2023
Response from reservations on Mar 17, 2023
Hi Soren,Thank you for your feedback.We appreciate you taking the time to review our property, as we take our guests feedback very seriously. Thank you again and safe travels.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was shut down. I had to go to a new hotel.
Stayed 1 night in Mar 2023
Response from Reservations on Mar 6, 2023
Hi Paul,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

Hoi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never gave a negative review to anywhere I stayed before like this one. I have never stayed at The Paul Hotel before and thought to give it a try. Booked almost 3 weeks ahead via Orbitz and paid extra for 24 hour cancelation protection. Got an email from Paul Hotel after the cancelation period "The Paul Hotel is closed to the Public and we will need to relocate you immediately to TRYP". Then got charged extra by TRYP. I talked to Orbitz and they have assured this is against their policies. I do NOT recommand The Paul Hotel and will not book it for myself again.
Stayed 2 nights in Jan 2023
Response from Reservations on Mar 6, 2023
Hi Hoi,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

4/10 Poor

Ron

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A TRYP not to remember.
Well, had I actually been able to stay at The Paul Hotel, I might have been able to actually review it. At 1:00am on the day of my stay, I received an email from Hotels.com that The Paul was unable to fulfill my reservation and booked me at a nearby hotel. I was displeased by this and contacted Hotels.com for more information later that day. I never received confirmation that this was officially booked until I contacted customer service. I was booked at a chain motel nearby. I booked The Paul because I wanted more of a boutique experience for a fun evening out. They booked me at TRYP by Wyndham. This hole in the wall hotel was far from luxurious. It was an economy hotel at Boutique prices. The morning we checked out, the maid knocked on our door, so I put the DND on the door. Then, around 11, she knocked again and I answered. She asked what day we were checking out and after I responded she said well checkout is 11am. And I told her that the sign on the door said 12:00pm. She huffed and said well it's 11:00a and walked away. I don't really have faith in booking through Hotels.com anymore. I am unsatisfied in the hotel they booked me in and hope that this is not how all customer interactions are. Next time I will just book through a hotel directly.
Signage w/ checkout time, etc.
Stayed 1 night in Feb 2023
Response from Reservations on Mar 6, 2023
Hi Ron,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

Elmer

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Reservations on Mar 6, 2023
Hi Elmer,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

Na Hyun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reservations on Mar 6, 2023
Hi Na Hyun,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Reservations on Mar 6, 2023
Hi James,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

4/10 Poor

Andrew

Disliked: Staff & service, amenities
Room was barely adequate. Very minimal amenities. I was kicked for the final night of my stay due to a "maintenance issue". Don't know what that was. Was not notified by management until my return at 11pm, even though they had cell phone and email info. Had to pack up and get a ride to the substitute hotel across town.
Stayed 4 nights in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pretty Good Stay
Everything was great, except stained sheets with hair. Also towels were very small. Other than that great service, nice room, great view. Thank you
Stayed 1 night in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

4/10 Poor

Di

Stayed 1 night in Jan 2023
Response from Reservations on Mar 17, 2023
Hi Di,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

8/10 Good

Frank

Stayed 2 nights in Jan 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

6/10 Okay

Elliott

Disliked: Amenities
I like the convince of being close to MSG and Broadway. I didn’t like the fact the AC wasn’t the best. My tv didn’t work and the technician never came back to fix the tv after I reported it not working the day I checked in. It was a room and bed to sleep in so can’t complain. But for the price it could have been better amenities. The bar wasn’t even setup or functional.
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly everything was fine and the Paul is always a great deal. Only weird thing was that this is the first time i have stayed there and there wasn't a coffee maker in the room?
Stayed 1 night in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at The Paul Hotel. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at The Paul Hotel. Best Regards,

6/10 Okay

Natalia

Response from Reservations on Mar 17, 2023
Hi Natalia,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

Jieun

Response from Reservations on Mar 6, 2023
Hi Jieun,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

6/10 Okay

Jairo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Reservations on Mar 6, 2023
Hi Jairo,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had reserved a queen room but we’re given a room with two twins. We weren’t even going to bring it up as we really just needed a place to sleep after a long day in the city. Instead we came back to the hotel to find MULTIPLE roaches. We are currently seeking a refund.
Response from Reservations on Mar 6, 2023
Hi Andrew,Thank you for your feedback.We take the feedback of our customers seriously. We apologize for the inconvenience during your stay.Safe Travels.

10/10 Excellent

Eric

Response from Reservations on Mar 6, 2023
Hi Eric,Thank you for your feedback.We appreciate you taking the time to let us know how your stay was. We hope to see you again soon!Safe travels.

2/10 Terrible

Orlando, Coamo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No a/c working, never engineers come to fix the a/c, light’s no Working, no ice accessible, bad odor, bad front desk staff, so sad for VIP from Expedia Recommendation, on my Friend Birthday staff said they will fix everything and never staff did anything … so unprofessional from front desk, telephone never works for internal hotel calls for service or front desk, THE WORST EXPERIENCE EVER … terrible experience … no backup rooms and we finished at hospital for opening windows all night … shower handle was broke … SO DISGUSTING EXPERIENCE … I deserve a certificate for a new and clean experience by The Paul or refund of one night minimum.
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at The Paul Hotel. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at The Paul Hotel. Best Regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Overall, the room had a really nice view but the front desk staff was sometimes difficult to deal with. There is a $21/day service fee, which is supposed to cover water and snacks daily, and wifi. During our trip, our water and snacks were never replenished and when we reached out to the front desk, we were given attitude. In addition, there was mold growing near our sink and we mentioned this to the front desk. They told us they would have housekeeping look into this, but nothing was ever done during the entire stay.
Stayed 5 nights in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

8/10 Good

Emre

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

10/10 Excellent

Jonathan

Response from Reservations on Mar 6, 2023
Hi Jonathan, Thank you for your feedback.We appreciate you taking the time to let us know how your stay was. We hope to see you again soon!Safe travels.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

10/10 Excellent

LISSETH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don't have time to review hotels but will take the time for this one as I have seen so many negative comments about it. Just to be clear I'm not affiliated with this hotel whatsoever. I'm just a frequent traveler and can say have learned from experience. This hotel is located in Midtown Manhattan, close to almost everything New York has to offer to its tourists. I stayed in a 2 bed room, my bed was comfortable which is a must when I travel. I had plenty of soft pillows, dark blinds, and that's all it matters. Now, rooms are small, it's New York! can't expect more unless you stay on a 5 star hotel and even though I doubt they have bigger rooms. Bathroom was small but enough for two people who only showered and went out to explore. Overall was clean, staff very friendly, they even allowed us to leave our luggage way before our check in time. If I had issues with my room? don't we all? but they were very quick to fix it. I would not change anything about it because I had everything I needed and more!
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

10/10 Excellent

Aurora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine!
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

10/10 Excellent

Mark, Yonkers

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean. They only thing is that the windows were so dirty from the outside it was hard to see out of them. Get a window washer!!!!!!!!
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

6/10 Okay

Todd

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Cabinets were broken and a huge burn mark on top of the counter. No bar or restaurant. All ice machines were not in use.

6/10 Okay

Ellyson

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Literally looked like the sheets hadn’t been changed in weeks. Hair all over the bathroom. Small bugs all over the room every night. The location is good. Not worth the money.

2/10 Terrible

annabel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Hotels.com display showed bar and restaurant that were not completed. Hallways filthy. Lacking staff and bottles in bathroom empty. Security poor as my son needed a spare door entry but they didn’t check he was a resident. Rooms very cramped. Sorry to say worst hotel we have stayed in NYC
Stayed 2 nights in Dec 2022

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall, A Good Stay
The Paul Hotel was clean and had the basics that we needed for our trip. We had to ask for extra towels twice for the number of people booked in the room. The room was tight, but we didn't need much extra space. The front desk phone is not answered at all. I called prior to arriving for 3 hours and again from my room: it rolls to a full voice mail. A great service that they did offer was keeping our bags prior to check-in and offered to keep them after check-out for a 6 hour period. This is a wonderful asset when visiting NYC.
Stayed 3 nights in Dec 2022
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Liked the midtown location. The room was clean and the bedding was ok- the 2 double beds were tight. The heating and cooling was good. Unfortunately the sliding bathroom door was very hard to move and the handle was falling off. The shower/hot water didn't work well at all- it was warm, then scolding hot, then cold with every shower. The location was the best part- but not worth the cost, esp. when they jack up the prices around the holidays.
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

2/10 Terrible

Anis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front office not friendly
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

4/10 Poor

Emma

Stayed 1 night in Dec 2022

4/10 Poor

robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Was charged fees that were not made clear upfront. Was double charged for one fee. The property was very cold. I had to sleep fully clothed and was still freezing. Thermostat was out of order.
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for such a constructive review of your stay at TRYP by Wyndham. Our ultimate endeavor is to make our guests comfortable with the best offerings. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at TRYP by Wyndham. Best Regards,

6/10 Okay

Amanda

Travelled with family
Tiniest rooms
Upon arrival we were greeted by about 20 bags of trash blocking the sidewalk and entrance. The staff was not friendly. The free water mentioned was one bottle in the room. The shower was dirty. The room was a small room, just large enough for the 2 beds, stand and dresser. Barn door for entrance to bathroom. Maybe a 2 foot gap of path between beds and doorway to bathroom.
Stayed 1 night in Dec 2022
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

10/10 Excellent

Kenneth, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms - stylish and clean. Good access to public transit. No breakfast in the hotel but several good places within 10 minute walk
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

10/10 Excellent

Helen

6/10 Okay

Magda

Stayed 3 nights in Dec 2022
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. I will definitely pass on your feedback to the team. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Uday on Feb 9, 2023
Dear Guest,Thank you for the wonderful appraisal and patronage towards The Paul Hotel. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers amenities as well as comfort that is only second to a home. We take immense pride in our hotel and I am glad the same was to your liking. I will definitely pass on your kind words of appreciation to the team, also ensure they get recognized for making your experience more memorable. Many thanks once again and It would be our delight to welcome you back to The Paul Hotel.Best Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Overall it was fine. There was some hair in the shower and a used tissue under the bedside table when I checked in, and the heat in my room was broken. They left me with a lopsided heater that was missing a caster. The concierge was nice and the bedding was clean.
Stayed 2 nights in Dec 2022