Amirhosein, it's unfortunate to hear that your experience didn't meet your expectations. We're always aiming to improve our services and we appreciate your feedback. We hope you'll give us the opportunity in the future to provide a more satisfying stay.Brendan MoraesManaging Director

We appreciate the feedback, Ashif.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.Brendan MoraesManaging Director

Mark, we appreciate you acknowledging our team members. We regret to hear about the initial issues you faced and that your second room did not entirely meet your expectations. We strive for continuous improvement, and your comments about aspects of the room decor and the loud A/C will certainly aid in our efforts. We hope to have another opportunity to provide you with a better stay in the future.Brendan MoraesManaging Director

Pedro, it's disheartening to hear about your dissatisfied experience. We strive to maintain our facilities in optimal conditions, so it's regrettable that you encountered issues with the room's condition. We can guarantee that we don't use misleading imagery and we are indeed in the process of making necessary improvements. Your honest feedback is highly valued and will be definitely considered for future renovations. Despite this, we're glad that you appreciated our prime location and the service from our team members. We hope you'll consider staying with us again once renovations are completed.Brendan MoraesManaging Director

We apologize for the troubles you faced during your stay with us. We would appreciate it if you would reach out to the property in order to resolve this matter. Thank you.Brendan MoraesManaging Director

Jody, it's disappointing to hear about your experience concerning the financial aspects of your stay. Uneasiness due to any billing misunderstanding is definitely not the impression we want our guests to have. We assure you that our team is dedicated to a straightforward and honest approach. We strongly encourage you to directly contact us directly with the information from your reservation. We would love to help you get the money that is tied up released back to you as soon as we can.Brendan MoraesManaging Director

We appreciate your feedback, Carl.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Jay, your recent stay doesn't seem to have met your expectations and for that, we apologize. It's disappointing to hear that you were not assigned the room type you initially booked and experienced inconvenience regarding the parking facility. Please be assured we make every effort to fulfill our guests' specific requests. For future stays, we recommend communicating with our team members about any concerns, as they're on-hand to provide assistance. We hope to have another opportunity to provide you with a better experience.Brendan MoraesManaging Director

Saravjeet, we regret to hear about these issues you experienced during your stay. Please know your comfort is our top priority, so hearing about your challenges with the room thermostat and hot water is disheartening. We also understand that a peaceful environment is crucial for a restful stay and aim to provide that for all our guests. In addition, we strive to ensure our rooms are tidy and comfortable. We hope that despite these challenges, we will have an opportunity to host you again and offer a more satisfying experience.Brendan MoraesManaging Director

Allison, it's disappointing to see you provided a low rating for your recent stay. While details weren't provided, we suggest reaching out to us directly so that we can understand the circumstances better. This way, we can further improve the experience for all our guests. We truly hope you'll consider giving us another opportunity on your next visit to New York.Brendan MoraesManaging Director

Mark, it's regrettable to learn about your recent experience. While our prime location is widely appreciated, it's unfortunate that your interactions fell short of expectations. We emphasize the importance of exceptional service in our team, so we hope to show you these qualities on a future visit.Brendan MoraesManaging Director

Deonna, it's unfortunate that your experience did not meet your expectations. We value your feedback and strive to improve where needed. If you'd like to share any specifics about your stay, your input would be most appreciated. Your satisfaction is our main priority. We hope to have another opportunity to better serve you in the future.Brendan MoraesManaging Director

Lenaaa, your recent experience clearly doesn't reflect the high standards we aim to uphold. We're genuinely sorry you had to face such difficulties and we're already examining how to make things better. We appreciate your feedback, as it's invaluable in helping us improve. We hope you'll give us another chance to provide a more positive experience in the future.Brendan MoraesManaging Director

Igor, we regret to hear about your experience with the long check-in time and elevator use. We aim to provide efficient service and facilitate seamless transitions for our guests. Rest assured, your concerns are heard and we will do our best to improve. We hope you'll give us another chance to provide a more positive experience.Brendan MoraesManaging Director

Patricia, your encounter with these challenges during your stay is deeply regrettable. We recognize how you were inconvenienced waiting for room availability upon arrival and the predicament with the room key issue. It is unfortunate that you deemed our management's response inappropriate. Typically, our team members are committed to assisting each guest professionally and promptly. We regret that this was not reflected during your stay. We're genuinely sorry that these issues led to you cutting your stay short. Your feedback is valuable and will direct us towards addressing these matters swiftly and ensuring a better experience for future guests.Brendan MoraesManaging Director

Melanie, we regret to hear about your less than satisfactory experience. It's concerning to hear you had to wait to access your room and faced issues with the air conditioning. We aim to create a comfortable and welcoming environment for our guests and it seems we may have fallen short during your stay. Please also accept our apologies if cleanliness was not up to par. We value your feedback and will discuss your comments with our team to address these issues. Despite this experience, we hope you reconsider and give us another opportunity to host you in the future.Brendan MoraesManaging Director

Lawrence, we appreciate your feedback and regret that your experience was less than ideal. We understand the inconvenience caused without keycard access and the cleanliness issue you faced with the bathroom amenities. The condition of the additional security lock also seems to have been a concern. We assure you that the incidents you mentioned are not the norm. Our hotel standard is to provide a smooth and comfortable stay for all our guests. We truly hope you choose to give us another chance to better serve you in the future.Brendan MoraesManaging Director

Thank you for sharing your feedback, Eric.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.Brendan MoraesManaging Director

Danielle, we regret to hear about your disappointing experience. While unexpected issues may arise, our utmost priority is our guests' comfort and satisfaction. It's unfortunate to learn that we didn't meet your expectations during your stay. Your feedback is invaluable and will be shared with our team members to ensure more proactive handling of unforeseen circumstances in the future. Thank you for relaying your concerns.Brendan MoraesManaging Director

Aws, it's regrettable to learn that your experience did not align with your expectations, particularly in regard to value and parking. We continuously strive to provide competitive pricing and convenient amenities for our guests. Your insights will be shared with our team for reflection and improvement. Despite these aspects, we hope you consider giving us another opportunity to provide a better experience in the future.Brendan MoraesManaging Director

Kashania, it seems that the rating provided wasn't as high as we constantly aim for. As details were not provided, we might have missed out on understanding the specific issues that led to your experience. We invite you to share your concerns with us. Your voice matters and it helps us to identify areas for improvement. We hope for a chance to serve you better in the future.Brendan MoraesManaging Director

Danielle, it's regrettable that your stay did not meet your expectations. While this is certainly not the experience we aim to provide our guests, your feedback is important and is taken into serious consideration. Our aim is to continuously improve our offerings and guest service. Please know that your concerns have been noted and will be shared with the team.Brendan MoraesManaging Director