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Reviews of The Lombardy Hotel

4 out of 5
The Lombardy Hotel
111 E 56th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Judith, Chicago

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Relatively quiet to other hotels in Manhatten.
Stayed 7 nights in May 2024

10/10 Excellent

Katherine

Stayed 2 nights in May 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024

8/10 Good

Karen Jane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The propert was good except for the dated air conditioning that was noisy all night
Stayed 2 nights in May 2024

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities
The info on Experian says "Breakfast included". The restaurant has been shut down for a long time. The temperature in the room could not be adjusted, very warm. The toilet ran all night. No fire sprinklers; unsafe! Too expensive.
Stayed 1 night in May 2024

10/10 Excellent

Maureen Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was very spacious for NYC. Very walkable to everything Midtown, Central Park, Broadway, Shopping...
Stayed 5 nights in May 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, bigger room compared to others in mahattan
Stayed 5 nights in Apr 2024

6/10 Okay

Syeda sarah

Stayed 2 nights in Apr 2024

6/10 Okay

Donnell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Oliver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, the room Could have been cleaner for our standards but was fine for our stay, over all a nice stay we would come back if visiting nyc again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value. Good Service. Just wish the kitchen had a few more essentials.
Stayed 7 nights in Apr 2024

4/10 Poor

willard

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nothing
Stayed 1 night in Apr 2024

8/10 Good

Neil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff. Easy check in /out, good location for our stay. Facilities and room were clean and maintained. Room clean , but starting to look a bit dated. No coffee available at reception, very limited dinning options. Why is there an additional service charge for facilities i didn't use (gym and buisness sweet) ... surely these service charges should be included in the initial hotel booking cost?? and wifi should be included.
Stayed 5 nights in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The person working the desk was very helpful and the staff was always very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2024

8/10 Good

Giles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and well maintained property, but a lot of building works adjacent.
Stayed 7 nights in Apr 2024

8/10 Good

AKINLEYE

Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Melissa, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Siyarat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we like this Hotel a lot. Not too far from everything.
Stayed 5 nights in Apr 2024
Response from Abby S on Apr 12, 2024
Dear Siyarat, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Dawn Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Unfortunately, there was a building site next door and it was very noisy. There was no restaurant in the hotel. Which it says on the website there is. One member of the door was very helpful. But another member of the door staff,not so helpful.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large and nicely appointed, however,?our television did not work. A concern: we had very early flights and were told by several people they couldn’t get us taxis so early. When we did pack to leave the very nice man at the deaksaid@of course, we can order you a taxi” and one was there in less than 5 minutes. Nelson was wonderful.
Stayed 4 nights in Apr 2024
Response from Abby S on Apr 12, 2024
Dear Kate, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Harshawardhan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, size of room.
Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Harshawardhan, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Laura

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Laura, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Jose Miguel

The location and the friendliness of the staff. Some of them have been working their for about 30 years. It feels like home. The hair salon n the property is very convenient.
Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Jose Miguel, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was superb and the big bed was extremely confortable. Shame the bar wasnt open as it would have been nice to pop in for a drink after a hectic day out and about
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved The Lombardy Hotel. The winner for us while searching for a hotel in NYC was 2 queen beds in the room. It was also very close to other activities we were going to do while in NYC. We were able to walk to The Metropolitan Museum of Art and to the Lyric Theater to see Harry Potter and the Cursed Child. We were also within walking distance to very nice shopping and even Time Square! The staff was amazing and helped us expediently with various things including ground transportation to and from the airport. The Lombardy was also the most affordable hotel with the amenities we needed! Thank you Lombardy!
Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Angela Beth, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, spacious room in a great location with warm, welcoming staff.
Stayed 2 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Amy, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Jose, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, excellent staff, rooms could be updated.
Stayed 8 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Jose, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Miriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased!
Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Miriam, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Evelyn, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Castle

Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Castle, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Marsha

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Marsha, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

fredi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a great space and very comfortable! I was surprised it was so large. The ppl too were very nice and efficient!
Stayed 1 night in Mar 2024
Response from Abby S on Mar 18, 2024
Dear fredi, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hotel in the middle of the city. Staff was friendly and kind. The room was very clean and housekeeping was prompt. I would stay here again!
Stayed 5 nights in Mar 2024
Response from Abby S on Mar 18, 2024
Dear Donna, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Abby S on Mar 18, 2024
Dear Nadia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

ALBERT

Stayed 4 nights in Mar 2024
Response from Abby S on Apr 12, 2024
Dear Albert, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abby S on Mar 18, 2024
Dear Katie, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Manhattan. Chic and not too expensive.
Stayed 1 night in Feb 2024
Response from Abby S on Mar 18, 2024
Dear Juliann, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Abby S on Mar 18, 2024
Dear Heidi, We appreciate the high rating and look forward to welcoming you for a future visit.

4/10 Poor

Sevek

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Lombardy Hotel in New York and found its location to be extremely convenient, with easy access to everything the city has to offer. The doormen were particularly friendly and helpful throughout my stay, adding a welcoming touch to the experience. However, my enthusiasm was dampened by the disappointing condition of the rooms. The flooring was broken in places, and I even experienced an injury when a piece of wood from the floor poked my foot. Despite promptly notifying reception and being assured that a manager would contact me the next morning to arrange a room change, I never received a call. The rooms themselves were outdated and in need of serious renovation. Even the maintenance staff admitted they were unable to address the issues, recommending a room change. Unfortunately, the lack of follow-up and communication from hotel management left much to be desired. Despite these shortcomings, my time at the Lombardy Hotel was salvaged by the fact that I spent minimal time in the room due to exploring the city. However, I would caution future guests to manage their expectations regarding the accommodations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marco

Nice
Stayed 1 night in Feb 2024
Response from Abby S on Mar 18, 2024
Dear Marco, We appreciate the high rating and look forward to welcoming you for a future visit.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff are Stellar in every way. The shower had a cold water knob for which slipped, on could get scalded easily. Maintenance attended to this but weren’t able to permanently fix. Service only for two; plates and silverware. Upon review of the property requirements it was required upon check in for those 18 or older too have current Covid tests results. The hotel mgr said it was the fault of Expedia for not having updated the requirements. I lost money because I complied.
Stayed 4 nights in Feb 2024
Response from Abby S on Apr 12, 2024
Dear Shawn, We appreciate your feedback and thank you for choosing The Lombardy for your previous stay. We are pleased that you enjoyed the service received from our team. We apologize for the maintenance glitches you experienced in your room but glad our team attended to your issue quickly. We hope to welcome you back in the near future.

10/10 Excellent

Elena, Mountain Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Room, check-in and location are great. Very central to Midtown, Rockefeller Center.areas. No supplies for coffee maker in the room, even when asked at desk but fridge & microwave nice additions
Stayed 1 night in Feb 2024
Response from Abby S on Mar 18, 2024
Dear Elena, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

David Ramirez

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and close to many attractions
Stayed 7 nights in Dec 2023
Response from Abby S on Mar 18, 2024
Dear David Ramirez, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No restaurant. Not even to grab a coffe in the morning.
Stayed 3 nights in Feb 2024
Response from Abby S on Mar 18, 2024
Dear Jose, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Colombia

Stayed 2 nights in Dec 2023
Response from Abby S on Mar 18, 2024
Dear Colombia, We appreciate the high rating and look forward to welcoming you for a future visit.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful midtown location. Quiet with nice staff
This was our third time at the Lombardy. The rooms are spotless clean but we had trouble with the BR sink single faucet operation. Very frustrating and it probably can't be "fixed". Need a new one? Heating could not be controlled so we just had maintenance turn it off completely. Very nice folks at the desk and the doormen...all of them.
Stayed 7 nights in Jan 2024
Response from Abby S on Feb 8, 2024
Dear Ralph, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Old school New York. Attentive, gracious and stylish.
Stayed 2 nights in Jan 2024
Response from Abby S on Feb 1, 2024
Dear Heidi, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,