Property amenity

Reviews of The Jewel Hotel, New York

4 out of 5
The Jewel Hotel, New York
11 West 51st Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1435 out of 1959 reviews" "
Rating 8 - Good. 344 out of 1959 reviews" "
Rating 6 - Okay. 95 out of 1959 reviews" "
Rating 4 - Poor. 44 out of 1959 reviews" "
Rating 2 - Terrible. 41 out of 1959 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming hotel located in midtown Manhattan. For location reference, Radio City Music Hall is on the same street and a half a block away in one direction and St. Patrick's Cathedral. Shout out to Sandy who took great care of us and gave access to the hotel lounge before our check-in so we can plan what to do. Our room on the 14th floor has the view of the cathedral which was beautiful and came equipped with a fridge and microwave. This property is also 2 blocks from the E and F train lines which brings us to the free shuttles in Queens that bring us to LA Guardia Aiport (LGA). Recommended for anyone staying within midtown Manhattan.
Stayed 5 nights in Mar 2024

8/10 Good

JULIANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, comfortable enough and clean
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 28, 2024
Dear Juliana,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Edward, Winchester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great but be aware this hotel has no dining facilities other than a communal area with coffee and vending machines. If you just want a clean, well-supplied bed room, this is for you. The staff were very accommodating and allowed us keep our bags in storage on our checkout day as we had some meetings.
Stayed 2 nights in Mar 2024
Response from Elizabeth Blaise on Mar 26, 2024
Dear Edward,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Tanleidys

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean hotel I love it!!
Stayed 3 nights in Mar 2024
Response from Elizabeth Blaise on Mar 26, 2024
Dear Tanleidys,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Silvia, Bedford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small building but a place that has everything you need for a fun trip to NYC. Super nice and helpful staff, clean and comfy rooms. In front of Rockefeller Center and NBC Radio City Hall. Between 5th Ave and 6th, half a block from St Patrick’s Cathedral. Buses and metro stations close by. Will come back to it. For sure.
Stayed 3 nights in Mar 2024
Response from Elizabeth Blaise on Mar 26, 2024
Dear Silvia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

umberto, Laval

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Elizabeth Blaise on Mar 26, 2024
Dear Umberto,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pristine, and its amenities so convenient and welcoming. A few steps away from 5th Avenue, Radio City, and the Rockefeller Center make this location prime. I can't think of a reason I would book anywhere else next time I am in NYC.
Response from Elizabeth Blaise on Mar 25, 2024
Dear Belinda,Thank you once again for choosing the Jewel and we sincerely appreciate your recommendation. It would be our pleasure to welcome you back for another wonderful stay in the future. If there's anything specific you would like during your next visit, please don't hesitate to let us know.Best,

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally helpful staff. Nice room, facing away from the street, very quiet thanks to thick glass windows
Stayed 2 nights in Jan 2024
Response from Elizabeth Blaise on Mar 20, 2024
Dear Patrick,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location for walking around sightseeing
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Mar 19, 2024
Dear Kelly,Thank you for the kind review of your hotel stay with us.We are pleased to hear that you enjoyed everything our location has to offer.we look forward to hosting you in the near future.Best,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 18, 2024
Dear Denise,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positi

8/10 Good

Leonardo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 18, 2024
Dear Leonardo,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.

10/10 Excellent

Christian Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly staff. Great location.
Stayed 3 nights in Mar 2024
Response from Front Desk at The Jewel Hotel on Mar 15, 2024
Thank you for staying with us, we appreciate your feedback. Have a great rest of your day, we look forward to seeing you again!

10/10 Excellent

Elan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 14, 2024
Dear Elan,Thank you for the review of your stay with us.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean cute modern hotel small but utilizes space well and very comfortable beds staff is very helpful especially Jesse
Stayed 4 nights in Mar 2024
Response from Elizabeth Blaise on Mar 14, 2024
Dear Miguel,Thank you for your kind review of your stay with us.We look forward to welcoming you once again.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at The Jewel when we come to NYC. Friendly staff who go above and beyond, room is so clean and welcoming and it is in a great area of the city. You cant go wrong staying at The Jewel!!!
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 14, 2024
Dear Shelley,Our team works tirelessly to provide warm and attentive service, and your kind words about the staff's friendliness and willingness to assist mean a lot to us. It's heartening to know that you found the accommodations well-appointed. We strive to create a comfortable and inviting atmosphere, and we are thrilled to learn that we succeeded in doing so during your stay.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great! I’d definitely go back.
Stayed 3 nights in Mar 2024
Response from Front Desk at The Jewel Hotel on Mar 10, 2024
Thank you for your feedback, we look forward to see you again soon !

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the Jewel! Can’t wait to return!
Stayed 3 nights in Dec 2023
Response from Front Desk at The Jewel Hotel on Mar 10, 2024
Thank you for your feedback, we look forward to see you again soon !

8/10 Good

Salman

Business traveller
Liked: Staff & service
Everything was good but I couldn’t believe the hotel didn’t provide slippers.
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 9, 2024
Dear Salman,thank you so much for the kind review of your stay,We are working on improving our services including slippers.we look forward to welcoming you once again.

8/10 Good

amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside of the hotel was the lack of common space. We were with a small group of friends, 4 rooms booked total, and there was not a space where we could all comfortably meet up and hang out where we weren’t disturbing other guest in their rooms. Otherwise the location of the hotel was perfect for what we intended to visit in the city and everyone there was super helpful and professional.
Stayed 1 night in Mar 2024
Response from Elizabeth Blaise on Mar 4, 2024
Dear Amanda,We only have the second-floor lounge and even that space is not large enough for entertainment, that is indeed the downside of a small hotel boutique hotel.We are happy the rest of the hotel did fit your travel needs.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in NYC. Clean, staff friendly
Stayed 2 nights in Mar 2024
Response from Elizabeth Blaise on Mar 4, 2024
Dear Susan,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Aviva

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and perfectly nice
Stayed 1 night in Feb 2024
Response from Front Desk at the Jewel Hotel on Mar 3, 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Patricia, Wirral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean hotel in a great location just yards from Rockefeller centre.The staff where all very friendly.The rooms are small but that didn't bother us .
Stayed 7 nights in Feb 2024
Response from Front Desk at the Jewel Hotel on Mar 3, 2024
Thank you for staying with us, we hope to see you again soon!

4/10 Poor

HYEJIN

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Mar 4, 2024
Dear Hyejin,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Hong-Cheol

Business traveller
Great location
Stayed 3 nights in Feb 2024
Response from Elizabeth Blaise on Mar 1, 2024
Dear Hong -Cheol.thank you so much for your hotel rating,we are pleased to hear your overall experience was great and we look forward to hosting you once again.

10/10 Excellent

Carolyn

Travelled with partner
Tiny perfect jewel. You can’t get more central than this hotel. Smack dab in the middle of everything, this little hotel was perfect for our short trip to New York. Well designed, clean, just enough space, comfortable. Very friendly and obliging staff. Highly recommend.
Stayed 1 night in Feb 2024
Response from Elizabeth Blaise on Mar 1, 2024
Dear Carolyn,Thank you so much for your very kind words – we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of. We hope to see you soon.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay area as nice, was perfect for an overnight as we went to the city for a late show and didn't want to travel past midnight.
Response from Front Desk at The Jewel Hotel on Feb 29, 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Cohava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay in NYC
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 27, 2024
Dear Cohava,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

James, Calverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2024
Response from Front Desk at the Jewel Hotel on Feb 27, 2024
Thank you for staying at The Jewel Hotel, we hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth Blaise on Feb 28, 2024
Dear Susan,Thank you for your rating of your stay.We are happy to hear that you enjoyed your stay.We look forward to seeing you again

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything. Exceptionally clean. Amazing staff. And they even provide free water bottles. Highly recommend!
Stayed 3 nights in Feb 2024
Response from Elizabeth Blaise on Feb 27, 2024
Dear Jason,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

kiok

Stayed 3 nights in Feb 2024
Response from Front Desk at The Jewel Hotel on Mar 20, 2024
Thank you for your feedback, we appreciate your response. It was a pleasure having you, we look forward to receiving you again in the future!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are coming in to New York City to see a show at Radio City Music Hall this is perfect!
Stayed 1 night in Feb 2024
Response from Elizabeth Blaise on Feb 26, 2024
Dear Elizabeth,Thank you so much for taking the time to share such a glowing review of your recent stay at The Jewel Hotel. We are delighted to hear that your experience exceeded your expectations and that you enjoyed the various aspects of our hotel.

10/10 Excellent

Maria Genelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! Walkable to NYC's popular attractions. Also, free washing/drying is a big bonus! Will stay again. Had an amazing stay.
Stayed 3 nights in Feb 2024
Response from Elizabeth Blaise on Feb 26, 2024
Dear Maria Genelle,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

jazmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 26, 2024
Dear Jazmine,Thank you for the rating of your stay.We look forward to seeing you again.

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 3 nights in Feb 2024
Response from Elizabeth Blaise on Feb 26, 2024
Dear Lina,Thank you for choosing the Jewel Hotel and your thoughtful review. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We'd love to have you back again soon to share an even more positive experience with you.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and always helpful. Room with Queen bed was big enough for 2, and the bed was amazingly comfortable!!
Stayed 4 nights in Feb 2024
Response from Front Desk at The Jewel Hotel on Feb 24, 2024
Thank you for staying with us, it was a pleasure having you!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 4 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Steven,thank you for the amazing review of your stay.We look forward to hosting you again.Best

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and courteous atmosphere, nice view, big beds, helpful staff, great location
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Lisa,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgement of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. NYC-sized rooms (small, but comfortable). Close to St Patrick's, 5th Avenue shops, Central Park, Rockefeller Center - the heart of NYC. Staff were pleasant and accommodating. Room was comfy, clean, with a few extra amenities (gym, coffee machine, in-room microwave & ultramini fridge). Highly recommend.
Stayed 3 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Leslie,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we've statyed here many times and recommended it to many of our friends. We love the Jewel and will probably continue to stay here again and again.
Stayed 3 nights in Nov 2023
Response from Elizabeth Blaise on Feb 21, 2024
Dear Diana,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Laxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for where we needed to go. The room is quite compact but I didn’t feel claustrophobic. Everything was clean and the bed so comfortable. The front desk staff were friendly and courteous especially the young gentleman who checked us in. Thank you!
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Laxana,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Paul

Liked: Amenities
Great location, great service
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Paul,We are please to hear your had enjoyed your stay with us and we look forward to welcoming you back once again.

10/10 Excellent

Stuart, Foxboro

Travelled with partner
Hotel is great location. Staff are helpful friendly and attentive.
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Stuart,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

Sayda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel, what I didn’t like about my staying there was the bed it wasn’t comfortable it seems that it was a double bed, besides that everything was amazing.
Stayed 1 night in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear Sayda,It's our priority to create a welcoming and hospitable environment, and we're delighted that our staff's friendliness and attentiveness stood out during your visit. Your acknowledgment of their efforts is truly appreciated and will be shared with the entire team as motivation to continue delivering exceptional service.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Elizabeth Blaise on Feb 21, 2024
Dear David,Thank you for your rating of your hotel stay.We look forward to hosting you again

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Elizabeth on Feb 15, 2024
Dear Michael,Thank you so much for the kind review of the of your stay.We look forward to hosting you again.Best

10/10 Excellent

Jessica, Orlando

Stayed 4 nights in Feb 2024
Response from Front Desk at The Jewel Hotel on Mar 20, 2024
Thank you for your feedback, we appreciate your response. It was a pleasure having you, we look forward to receiving you again in the future!

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth Blaise on Feb 15, 2024
Dear Dominic,Thank you for the kind feedback of your stay with us.We look forward to hosting you again.Best

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a terrific location. The room was charming and cute. I was flying solo in NYC and the staff were so friendly to help me find places. They were all so very lovely. I definitely recommend this place to stay and will stay here again in the future.
Stayed 2 nights in Feb 2024
Response from Elizabeth Blaise on Feb 13, 2024
Dear Chris,Thank you for the Kind feedback of your stay we are very pleased to know you have enjoyed your stay with us and we look forward to hosting you once again.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Manhattan. Far enough from the craziness of Times Square but close enough to walk to Broadway to enjoy a night on the town. We will definitely stay at The Jewel again!!
Stayed 5 nights in Feb 2024
Response from Jewel on Feb 15, 2024
Thank You for the review. Happy to hear you enjoyed the location rt had to offer. Looking forward to hosting you again.