City view

Reviews of The Court - A St Giles Hotel

4 out of 5
The Court - A St Giles Hotel
130 East 39th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 333 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 210 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2014

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many restaurants near by. Quite and spacious.
Stayed 1 night in Jun 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the eastside!
Stayed 1 night in Mar 2018

6/10 Okay

Skid, OH

Disliked: Property conditions & facilities
Disappointing.
No toilet paper twice after asking a second time. I had to ask the maid for some from her cart. Shower drain inoperative both days I stayed, no permanent fix after I asked. Bed OK, room clean, staff functional. No more than 2 star, but convenient for my needs.
Stayed 2 nights in Mar 2018

10/10 Excellent

Dan , Jersey Shore

Liked: Cleanliness, staff & service, room comfort
Great Location
I always try to stay at the Court. The staff is wonderful and location is close to Grand Central Station. Really good restaurant sin the area. The hotel needs updating but is still worth going.
Stayed 1 night in Mar 2018

4/10 Poor

Jean-Michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling apart
This hotel has not been properly maintained, there is practically no service and no one seemed to be in charge. We had to ask for toiletry and wash clothes upon arrival, and then help ourselves from the cart in the hallway. The carpet in the room was repaired with tape, the bathroom was rusted, furniture finish pealing. The heating system needed a maintenance person to make it work three times in a 7 day stay. The explanation for this disarray: this hotel will be closed at the end of April '18, so maintenance is at a minimum. The rating of 3.9 does not reflect today's reality - except for the location. This used to be a great place to stay during our past trips to NYC, not anymore.
Stayed 7 nights in Feb 2018

4/10 Poor

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities
Ewwwww!
This place was really dirty. There was physical dirt, dust, stains and holes in most things, and I have attached a couple pictures for a sampling of the grossness. In addition, when I first arrived, I noticed that the toiletries in the bathroom had been used and there was no soap. When house-keeping came by the next day, they took away all the dirty towels, but didn't replace them. The bed was "made" like it had been made by toddler. By the way, if a toddler had made the bed like that, I would give them a gold star, but not a paid professional. No. In addition, the gym is not onsite. It's too bad, because the bar downstairs is really nice. That's about the only good thing I can say about this place.

6/10 Okay

Andrew, new york

Liked: Cleanliness, staff & service, room comfort
Lovely staff. The hotel was a little tired and needed some decorational improvements, although it wad a beu comfortable room and the staff were very pleasant
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel in a Centrally Located Area
Unreal hotel and service! Centrally located in the heart of Manhattan, you do not need a car you can walk everywhere. We walked from the hotel to MSG, TImes Square, Rockerfeller Center etc.

8/10 Good

Anita, Boston Ma

Liked: Staff & service, room comfort
Very convenient location in midtown Manhattan.
Perfect location, great price for stay. Room very big. Just bathroom kind of old, rusty bathtub with bad drain and shower head little broken. But you can definitely take a shower and stay clean. Bed very comfortable. I will definitely stay at the same hotel when visiting NYC next time.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem and a bargain
By NYC standards, the room was notably large. Very friendly staff. Quiet. Unusually good gym available at the (more expensive) sister hotel next door. Not opulently furnished, but a relatively charming older building. Extraordinarily good value for the (below Holiday Inn / Comfort Hotels) price range. At anything like this price, will definitely stay there again
Stayed 1 night in Feb 2018

10/10 Excellent

Stephen Scott , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and easy walk from Grand Central
Fast check-in and clean and spacious room. Really love the hotel bar area and the big room.
Stayed 1 night in Feb 2018

8/10 Good

juan

Liked: Cleanliness, staff & service, room comfort
Night in NY
I expected a newer cleaner room. Carpet.had steins and the silicon around the tub was coming off.
Stayed 1 night in Feb 2018

2/10 Terrible

sandra, New York, NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy ikky hotel
This has to be one of the dirtiest gloomy hotels I have ever been to. It’s more of a run down germ infested motel. Housekeeping should all be fired filthy bathrooms hair everywhere, bed skirts had white gross stains.
Stayed 1 night in Feb 2018

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience.
I was very pleased with the room. I especially liked the walk in shower.
Stayed 1 night in Feb 2018

10/10 Excellent

Rose Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know there is construction there but it would have helped me to find the hotel if there was a bigger clearer outside signage.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is shutting down and you really feel it. I used to stay there in the past and it was fine but this time was awful. The first room that I stayed in was in an unacceptable condition with large stains on the floor, lights that did not work and incredibly noisy. I asked to change room and nobody got back to me for 3 days. They finally gave me a different room which was a lot better, but it was too late to change my negative impression. They are clearly shutting down and not putting any energy into it.
Stayed 3 nights in Jan 2018

4/10 Poor

ESTEBAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud
Bad front desk staff
Stayed 1 night in Jan 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

ESTEBAN

Liked: Staff & service, room comfort
The court hotel
Staff was not too polite at all in the front desk
Stayed 1 night in Jan 2018

4/10 Poor

Mike, Massachusetts

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Saturday Night in NYC
Good location, comfortable bed, OK shower but the condition of the hotel room was terrible. Chipped paint, stained rugs and a heating system that didn't work.
Stayed 1 night in Jan 2018

8/10 Good

Frank John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Pleased
I have become a hotel junkie. I just book hotels cause I have always loved staying at hotels of all levels. Actually I should create my own column on hotel stays lol. This hotel, its location, surroundings, pricing, staff, one can not really go wrong. The welcoming front desk staff are attentive, and quick upon check in. Geez, I temporarily forgot thee blond ones name but the 3 times I have been here thus far she has been most sweet. Now, the rooms. I started with the KBR. Over 440 ft. Most spacious. Loved the long bathroom. Women would love that extra vanity area. The chaise chair was comfortable as was the bed and pillows. I normally have fights with beds and pillows and didnt nearly fight as much here. Wifi was iffy, a bit slow but most hotels are. I had a smaller KBR, but cozy, and had a balcony. Only thing is you can see and hear your neighbors when out there. Blocking off that would be awesome for temporary privacy. The rates are most reasonable and if you look good enough can even find a better one for their rooms. Walking distance to everything, whether there for business or pleasure. There is no doubt during my bouncing around of hotels, I will find myself back here for another stay.
Stayed 1 night in Nov 2017

8/10 Good

EAS, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is nice, the room was very large although we found the bed a bit soft. On one side it had that sunken side of the bed thing going on. We did have a difficult time getting the room a comfortable temperature. Even though it was super cold out (NYE) we had to run the air because the room was steaming. My biggest complaint is the lounge downstairs. They don't have good sound absorption and the music bleeds into the rooms (we were on the 3rd floor) and the music sounded like it was next door.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Underwhelmed :(
There was a condom wrapper behind our bed. We were told on the phone that this was a 4 star hotel but it clearly was not. The shower barely worked, the place was dirty (other people’s hair was on the bed as soon as we walked in) and it was overall a run down place. We were unfortunately not very satisfied. Only benefit to the stay was the location.
Stayed 2 nights in Jan 2018

6/10 Okay

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and front desk lady upgraded our room as a courtesy!
Stayed 1 night in Jan 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly staff and great location!!
Great staff! Super friendly and was given an upgrade just because! Nice location with easy access to cabs and subway! Would definitely stay here again! Great experience all around!
Stayed 3 nights in Dec 2017

8/10 Good

Brady

Liked: Staff & service, property conditions & facilities, room comfort
Missing a few amenities (like coffee machine and microwave in the room) but overall good hotel and comfortable room
Stayed 1 night in Dec 2017

4/10 Poor

angela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Sandra

Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
For a quick weekend getaway this hotel serves us well. It was significantly cheaper than most and met our needs. A little off the beaten path but we were still able to walk to many places in good weather. Bathroom could have used some updates and the shower left water all over the floor but other than that I was pleased.
Stayed 2 nights in Oct 2017

2/10 Terrible

maria, california

Disliked: Cleanliness, property conditions & facilities, room comfort
Very unkept
Borderline unsanitary. Bathroom was horrible, the grout in between tiles was moldy. Tv was on the side of the bed a total nightmare over all.
Stayed 1 night in Dec 2017

10/10 Excellent

Rocina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rossy
Love this hotel it was excellent perfectly clean well decorated, staff was great definitely will return.
Stayed 2 nights in Dec 2017

8/10 Good

lucia

Liked: Cleanliness, staff & service, room comfort
I'm a regular at The Saint Giles. It's all about the location for me. If you're looking for 5 star decor this isn't it. Who cares? Is it noisy? Yes. You are in New York City. The staff is outstanding. I'm coming back.
Stayed 5 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great Staff and location but not a 4-star hotel
Upon check-in, hotel staff were very helpful and offered us an upgrade to a deluxe room. However, the hotel was very outdated and does not meet the sanitary criterias. The room carpet was dirty and stained, the bed sheets had hair and the window frames were full of dust. The bar at the lobby was extremely loud which made the checkin very difficult to hear. The walls were poorly insulated as you could hear everything from the hallway and in other people’s room. The hotel location was great. All the attractions were 5-10 mins walking distance. This is only a 4 star hotel based on available amenities.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, and staff was kind. Overall, the location was perfect, so I could walk my favorite places.
Stayed 2 nights in Dec 2017

8/10 Good

William M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Jackie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to Times Square
I had read horrible reviews after already booking the hotel so I went in with low expectations. I was so glad when I saw that our room was nothing like I thought it was going to be. We got a standard room with a courtyard view (which isn't that great) but we actually ended up seeing the Empire State Building right from our window which was awesome! I really only had one little complaint about the only rude employee I met during our stay which was a concierge that had absolutely no interest or desire in helping. I asked for a vacuum (which they didn't have) and when I asked where she thought I could get one she said mockingly "a vacuum? I don't know." As if she couldn't just point me to the closest store there was. But anyways...It's about a 5 minute walk from Grand Central Station and probably about 10 from Times Square. Perfect location and great price. I would about 90% stay here again as long as I never have to see that useless girl again.
Stayed 3 nights in Dec 2017

10/10 Excellent

Craig G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The court was very nice! We were upgraded to a very spacious room and the service was excellent! This is the second time we stayed at the court and we will be back again
Stayed 2 nights in Dec 2017

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I checked in around 145pm. The front desk rep..upgraded my room!!!! The upgrade room was absolutely wonderful!!! Loved it... I will most definitely come back. She was fabulous...
Stayed 1 night in Dec 2017

6/10 Okay

Erika, new york ny

Disliked: Property conditions & facilities
hotel
The room looked a lot different then it did in pictures. Also the room is also expensive & it’s sad that you still have to pay for you to park your car in the garage
Stayed 2 nights in Dec 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Super convenient location two blocks from Grand Central Station, lots of places to eat and drink right around the hotel. Staff was awesome, friendly, accommodating, and the room was terrific. Great first visit, we want to make this our regular NYC hotel.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2017

10/10 Excellent

Dan , NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NY Stay
We usually stay at the Court, because it is close to Broadway and Grand Central station. Good location and excellent staff.
Stayed 1 night in Dec 2017

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay really like the hotel .
Stayed 3 nights in Dec 2017