Unfortunately I had a very disappointing stay at the Wyndham New York City Times Square South hotel. First, the air-conditioning unit could not be turned off and was so loud I could not sleep. I must say they very kindly quickly found me a new room, thank you for that. Second, in my new room I could hear the movie the guests were watching in the next room until they stopped watching it at 2 am, not to mention every coming and going in the hallway all night. Not sure if that is normal, I never had these problems in other hotels. Then finally, they double charged me and it has taken almost an entire month and more than a few calls to be refunded the mistake. I do not foresee staying in a Wyndhm hotel again.