Front of property

Reviews of Hotel Riu Plaza New York Times Square

4 out of 5
Hotel Riu Plaza New York Times Square
305 West, 46th Street, Manhattan, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2362 out of 3720 reviews" "
Rating 8 - Good. 813 out of 3720 reviews" "
Rating 6 - Okay. 278 out of 3720 reviews" "
Rating 4 - Poor. 123 out of 3720 reviews" "
Rating 2 - Terrible. 144 out of 3720 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee Virginia was excellent when we called on the way to the hotel for checkin in and parking information!
Stayed 1 night in Mar 2024

8/10 Good

JANNINE

Liked: Cleanliness, staff & service, property conditions & facilities
Great cleanliness and customer service however shower in room leaked the last 2 days of my stay. Room was a bit noisy. I could hear walking and chair being dragged in upstairs room. I could also hear all the cars and sirens.
Stayed 4 nights in Mar 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
a clean, well located hotel. priced well too.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Romaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great spot. close to everything.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear Romaine,Thank you for your review! It is wonderful to know that you enjoyed your stay with us so much! We look forward to welcoming you again soon and share another great experience. Kind regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice decor Clean Great location
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Rosa,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

JORGE GONZALEZ-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent attention!!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 27, 2024
Dear JORGE GONZALEZ-,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
good room and location. staff attitude throughout not the best. needs customer centric management
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear David,Thank you for taking the time to give us your valued feedback following your stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, walking distance to main attractions and subway system. Hotel was very clean and presentable, a must stay in Times Square!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Trevor,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

4/10 Poor

Zayka M

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Although room appeared clean, bed sheets, throw pillows were all dirtty and stained. Found several black bugs on bed- immediately stripped bed to sanitize and sanitized the entire room.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Zayka M,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Caitlin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very worn down considering it’s not a particularly old hotel. The bed was fantastic though.
Stayed 1 night in Jan 2024
Response from Online Reputation Manager on Mar 26, 2024
Dear Caitlin,Thank you so much for your feedback regarding your recent stay.We are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Donna, East Tremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, so friendly and helpful. The hotel is absolutely beautiful and very clean. So much staff ensuring quick service at the breakfast buffet and snacks always replenished on the 26 th floor. If I come back to New York, I would be sure to come back to the Riu.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Donna,Thank you very much for your kind words and for your fantastic review.We are very happy that you had a great holiday with us.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Alexis Cabrera

Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Khayyan

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom sink was too small. But the hotel was overall a nice and safe place to stay. The staff was pleasant and well organized.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 25, 2024
Dear Khayyan,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We guarantee that we take note of your observations and will proceed to manage them with the appropriate departments.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Gregory

Close to Time Square and prices. Good breakfast and bars.
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on Mar 26, 2024
Dear Gregory,Thank you very much for being our guest.The best compliment is learning you had a pleasant stay.Your wonderefull feedback will be passed on.We really look forward to welcoming you again soon, Gregory!Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

julio

Stayed 3 nights in Mar 2024

8/10 Good

S J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in the heart of Times Square. Room was small but adequate. Very noisy area outside.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 22, 2024
Dear S J,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory. We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

nicole

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The 1 thing this hotel needs is 24 hr room service. Then it would be perfect.Breakfast is great, get downstairs early to avoid a crowd.
Stayed 1 night in Mar 2024

6/10 Okay

Leah, Mc Minnville

Travelled with family, Travelled with family and small children
I was not impressed with the facilities; crowd management wasn't well in lobby; other guests were rude and it felt like the ikea of hotels
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 21, 2024
Dear Leah, Thank you for staying with us and providing us this valuable feedbackOur goal is to provide wonderful memories, and we sincerely apologize that we were unable to provide you with the exceptional stay you have come to expect from our hotel.Certainly, it is never our intent to have a guest leave and feel unsatisfied with the stay, and apologize for any inconvenience.We can assure you this is not the norm as we pride ourselves in maintaining high standards.For this reason, we take these matters very seriously, and your opinion is important to us. Please know that your comments are being addressed with our team and in case our standards have not been fulfilled at some point, additional steps will be taken to ensure we are doing all we can to serve our guests.We would wish another opportunity to better serve you on a return visit. We would like to re-earn your trust, and know we can.Kind regardsHotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was modern, staff were attentive and the room was nice. Pull out couch butted right up against the mini fridge so we had to close up the couch every time we went to get a drink. Breakfast was great. The only thing I did not like was the hotel fee of $99.00. It was not expected and I felt like I was paying for all of the "free" amenities.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 19, 2024
Dear Heather,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.Please be assured that we have noted your comments and will address them with the relevant departments.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John Callis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear John Callis, Thank you for sharing your experience at the Hotel Riu Plaza New York Times Square. We are so happy to hear you had a wonderful stay and we appreciate the 5 star rating! It is our hope to see you again soon!Kind Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

MARYCHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the putting key in elevator thing. Sometimes elevator too busy. Water in room free a nice touch. I enjoyed the Buffett breakfast included. Good location for Broadway and Times Square
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 15, 2024
Dear Joseph,We were very happy to receive your review.It is an important reward for us that our guests value us in this way. We would be very pleased if you could repeat your stay in our facilities and thus be able to offer you an experience at least as good as the one you had recently.Please be assured that we will take your comments into consideration and address them with the relevant departments.We encourage you to visit us again sooner rather than later!!!Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Jayson Dee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff was very responsive and quick to our needs, nice breakfast. Called the front desk the night before we checked out they had bell hope call me right back and setup ride to airport. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear Jayson Dee,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

LASAUNDRA

Liked: Cleanliness, staff & service, property conditions & facilities
I like the esthetic and the friendliness of the staff.
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 18, 2024
Dear LASAUNDRA,It is wonderful to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Jill, PEMBROKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sofia

Travelled with family
Liked: Cleanliness, staff & service
Stayed in the room with three friends and was not able to connect to the Wi-Fi. Hotel created a very complicated process to get it done.
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on Mar 14, 2024
Dear Sofia,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

TANEYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Pamela, Tallahassee

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed by ALL aspects of this hotel, especially the breakfast and staff
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear janice,First of all, thank you for your comment and rating,We hope that you will give us another opportunity to welcome you at one of our facilities soon and, in this way, be able to offer you a better experience.We are waiting for you with open arms.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No clock in the room. Room cards worked fairly well to enter room but were all too frequently impossible on the elevators. IN fact this morning when I was leaving I was stuck in the elevator for 5 minutes before I started hitting every non floor number there. Finally someone/something got me down. At 6 AM my scheduled ride to the airport was waiting.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on Mar 12, 2024
Dear Robert,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on Mar 12, 2024
Dear Crystal,It is nice to learn we are doing a good job and it is appreciated.Thank you very much for taking the time to share your positive feedback.We look forward to welcoming you again soon.And we wish you a very happy day, Crystal!Kindest Regards,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was so easy and all the staff were wonderful
Stayed 3 nights in Mar 2024
Response from Hotel Riu Plaza New York Times Square Online Reput on Mar 12, 2024
Dear Michelle,Thank you very much for your review!We count ourselves lucky for our lovely guests. It is wonderful to learn you had a nice time.We look forward to working for you again soon, Michelle!Kindest Regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Carole, duarte

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the center of Times Square walking distance to different attractions! Clean and safe area I just felt that the staff are not too friendly they all look depressed! They don’t make you feel welcome
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Carole,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a pleasant experience.It was great having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Jenniber

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great hotel. The staff are really welcoming. The only thing I would say is the breakfast rush / service could be improved due to the volume of people staying, but otherwise I would definitely stay here again without question
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on Mar 11, 2024
Dear Rachel,Thank you for taking the time out to leave a review!We are glad to hear our service exceeded your expectations and that you had a great vacation with us!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay before our cruise, staff was wonderful!
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on Mar 12, 2024
Dear Roberta,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza New York Times SquareOnline Reputation Manager

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert F

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Mar 2024
Response from Online Reputation Manager on Mar 8, 2024
Dear Robert F,Thank you for your comment,It is very gratifying to receive such positive feedback as yours. It is very gratifying to receive such positive feedback from you, so we can see that we are continuing our efforts to do our best.We hope that you will visit us again soon at one of our facilities and provide you with another 100% satisfactory experience.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

lisa

Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read many reviews before booking and there were many complaints about the breakfast line. I did not experience such, it was fast and delicious. I chose this hotel because of the option of the hot buffet but after staying there I would absolutely stay again because it is a great location. The rooms can be small in comparison to hotels in other cities but for my solo travel, it was perfect. Nice staff. The only complaints are 1. The shower door of my room didn't work well and every time I showered it leaked water out. 2. The security deposit takes up to 2 weeks to come back to your bank account (I still don't have mine). However, this hotel requires a 50 USD deposit for each night (which to me, seems very convenient) versus a 100-200 USD deposit each night that other hotels request. I feel that is great! Other than that, I was very happy and feeling safe as a woman traveling alone and staying at RIU Times Square.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Stephanie,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo espectacular sobre el hotel. Sin duda lo volviera a elegir.
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 5, 2024
Apreciado GustavoMuchas gracias por regalarnos su valoración y compartirla con los usuarios de este canal. Estamos muy contentos de saber que se ha sentido como en casa en nuestro alojamiento, así como, agradecemos también, su positiva valoración, respecto a tantos aspectos de los servicios que le brindamos durante su estancia. Por nuestra parte, seguiremos intentando mejorar y poder darle así la bienvenida muy pronto.Cordialmente, Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Ingrid, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly!! Place is exactly like the pictures or even better. I love it!!
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Mar 7, 2024
Dear Ingrid,Honestly, you can't imagine how satisfying it is to read reviews like yours, from which we can see how much you enjoyed your stay with us.We note that we lived up to your expectations on the points that you have rated us and we thank you for letting us know.We look forward to enjoying your company again soon.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

AMANDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Riu Plaza Times Square New York is a fabulous hotel. We will definitely book again. The hotel is modern and spotless. Staff are so friendly, the breakfast buffet is good. What you would expect from a hotel chain. If you want to experience NY breakfast I’d go out. But that’s just my personal opinion. Location is perfect.
Stayed 5 nights in Feb 2024

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous, clean, helpful staff and a great location. I have 2 criticisms one the breakfast was so busy and we had to queue for ages for food, not sure there is anything that can be done about that. The second was there were no tea/coffee making facilities in the room which needs to be addressed. Other than that it was perfect for our girls mini break away
Stayed 4 nights in Feb 2024
Response from Online Reputation Manager on Mar 20, 2024
Dear Elaine,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Easily walkable location.
Stayed 4 nights in Feb 2024
Response from Hotel Riu Plaza New York Times Square Online Repu on Mar 5, 2024
Dear Ashley,We count ourselves lucky to have our lovely guests.We are delighted to learn you had a fantastic holiday.Our staff will feel very rewarded.Thank you very much!Loving wishes, Ashley,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Joseph, Coconut Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on Mar 4, 2024
Dear Joseph, Thank you very much for your comment and the highest rating! We are delighted that everything has exceeded your expectations during your stay at the Hotel Riu Plaza New York Times Square.It has been an honor to serve you and we look forward to the next opportunity to pamper you.With kind regardsHotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property. But outside when you’re walking almost everywhere smells weeds. And the cars even it’s your turn to cross the street they will run you over if you don’t pay attention Time square area is like a jungle
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Ricardo,We are glad to know that we have been part of your pleasant experience in our facilities.We appreciate your kindness in giving us such a positive review.We look forward to welcoming you once again.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
So close to Times Square and Theaters. Breakfast included was excellent.
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on Feb 28, 2024
Dear Marcus,We are very pleased to know that you enjoyed our hotel so much, and we are also happy to know that we lived up to your expectations in the aspects that you value us.We hope that soon you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu Plaza New York Times SquareOnline Reputation Manager