Property grounds

Reviews of Nyma New York Manhattan Hotel

3 out of 5
Nyma New York Manhattan Hotel
6 West 32nd Street, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 264 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 199 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible… the hotel was very dirty, old, smelly and noisy... the curtains and towels has stains. No hand towels, no phone and AC was from the 80s never upgraded. The bathtub is clogged … and the water from the clogged bathtub is grayish color… The only reason I stayed is because of my last minutes booking and nothing is available, but with the price that they are charging it’s unreasonable and is it expensive. The front desk & Staff… was not friendly, I asked a simple question about if there was a USB outlet on the wall… staff start telling me how much it will cost to install one in each room and telling me how many rooms there is in the hotel then it will cost him a lot to upgrade. Very unprofessional.
Stayed 1 night in Sep 2022
Response from Customer Service on Sep 27, 2022
We're sorry to hear that you had such a terrible experience at our hotel. We take cleanliness very seriously and are sorry to hear that your room was not up to your standards. We will be sure to pass along your feedback about our staff to management. We hope that you will give us another chance in the future.Kucuk BagHotel Manager

6/10 Okay

Eduardo, Managua

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
GOOD LOCATION AND RECEPTION STAFF. DECAYED ROOMS, ENDED PAYING MORE THAN ADVERTISED.
Stayed 5 nights in Sep 2022
Response from Customer Service on Sep 14, 2022
We appreciate your feedback, Eduardo.We're glad you appreciated our location and team, but we're disappointed that your stay with us was less than ideal. We regret that our rooms failed to meet your standards. We will address your concerns with our team moving forward.We hope to have you stay with us again so we can share a more positive experience with you.Kucuk BagHotel Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Very basic accommodations but must say the bed and pillows were very comfortable. I was on the 8th floor and never heard outside noise. Cable channels were plenty. Good ac. Did not have a view other than a building across. Location is GREAT: plenty of food options, nearby attractions and transportation. Did not spend much time in the room other that the night time and early mornings so this hotel served the purpose.
Stayed 5 nights in Aug 2022
Response from Customer Service on Sep 14, 2022
Thank you for taking the time to leave this wonderful review, Jacqueline!We're thrilled to know you enjoyed your stay at NYMA Hotel - The New York Manhattan Hotel so much! We strive for excellence so we're pleased to hear you appreciated not only our comfortable bedding and sound insulation, but also our in-room amenities, and great location near many of the city's attractions! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!Kucuk BagHotel Manager

2/10 Terrible

Ioseb

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Aug 2022
Response from Customer Service on Sep 9, 2022
We appreciate the feedback, Ioseb.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Kucuk BagHotel Manager

10/10 Excellent

Nora

Stayed 3 nights in Aug 2022

8/10 Good

gretchen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Customer Service on Aug 20, 2022
We appreciate you sharing this positive rating, Gretchen!The comfort of our guests is important to us so we can't wait to see you back again at NYMA Hotel - The New York Manhattan Hotel. We want to share an even more enjoyable experience with you next time.Kucuk BagHotel Manager

8/10 Good

Stephaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Customer Service on Aug 18, 2022
Thank you for taking the time to share your review with us, Stephanie! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to NYMA Hotel - The New York Manhattan Hotel. Thank you and have a wonderful day! Kucuk Bag Hotel Manager

10/10 Excellent

AVONELLE

Business traveller
Liked: Staff & service, property conditions & facilities
Everything was in walking distance breakfast was right next door and lots of restaurants on the very same street
Stayed 5 nights in Jul 2022
Response from Customer Service on Aug 11, 2022
Thanks for the wonderful review, Avonelle! It's fantastic you had such a lovely experience at NYMA Hotel - The New York Manhattan Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. We're looking forward to sharing another amazing experience with you soon! Kucuk Bag Hotel Manager

8/10 Good

Alvaro, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from the front desk, bellboy and maids were very friendly. You can't beat the location, you can walk everywhere and if not, metro is very convenient. Rooms are a little dated, but for the price, I think it is fine.
Stayed 3 nights in Aug 2022
Response from Customer Service on Aug 11, 2022
Thank you for the great rating, Alvaro! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our hardworking staff and convenient location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Have a beautiful day! Kucuk Bag Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Friendly staff!
Stayed 3 nights in Jul 2022
Response from Customer Service on Aug 5, 2022
Thanks for the splendid review, Jennifer! It's fantastic you had such an excellent experience at NYMA Hotel - The New York Manhattan Hotel and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We're thrilled you also enjoyed our prime location to everything in New York City. We look forward to hosting you again soon so we can share another amazing experience with you. Kucuk Bag Hotel Manager

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Hotel
It was terrible. Had to immediately change rooms as the one they put us in had no water. Next room was smaller with hardly anything in it. No hand towels, no comforter, no phone. AC was ancient and even on 68 hardly any air and we sweated all night long. And it was expensive.
Stayed 2 nights in Jul 2022
Response from Customer Service on Jul 20, 2022
Thank you for your feedback, Lisa. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here. Kucuk Bag Hotel Manager

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 16, 2022
We appreciate your lovely rating, Sally! The satisfaction of our guests is important to us so we can't wait to see you back again at NYMA Hotel - The New York Manhattan Hotel soon. We want to share an even more fantastic experience with you next time. Thanks again for taking the time to leave your feedback! Kucuk Bag Hotel Manager

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good price, room was clean, GREAT VIEW of the EMPIRE STATE BUILDING!!! We didn't make it to the rooftop club, got there a little too late, but it sounded fun from outside the door... Amazing Korean BBQ restaurants just outside the hotel doors!
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 19, 2022
Thanks for the amazing review, Julian! It's lovely you enjoyed your time at NYMA Hotel - The New York Manhattan Hotel so much! We strive for excellence and your praise for our cleanliness, reasonable rates, and gorgeous views lets us know we're doing our job. We're thrilled to have provided such a memorable and fantastic experience for you. We can't wait to see you again soon! Kucuk Bag Hotel Manager

8/10 Good

Karisma

Liked: Property conditions & facilities
Amazing spot to be. It’s a easy walk to everything. There was only one microwave in the whole building and it was for the employees. The rooftop is lovely
Stayed 2 nights in Jul 2022
Response from Customer Service on Jul 19, 2022
Thank you for taking the time to share your review with us, Karisma. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day! Kucuk Bag Hotel Manager

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities
It had a lovely roof top bar, probably it’s best feature but the rooms and staff just needed brightening up.
Stayed 4 nights in Jul 2022
Response from Customer Service on Jul 18, 2022
Thank you for the 4-star rating, Paula! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at NYMA Hotel - The New York Manhattan Hotel. Thank you again for sharing! Kucuk Bag Hotel Manager

10/10 Excellent

Angelie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. The beds are comfy but I would have enjoyed a refrigerator or a microwave.
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 18, 2022
Thank you for the great review, Angelie. It's outstanding you enjoyed your time at NYMA Hotel - The New York Manhattan Hotel. We love offering the most relaxing and comfortable experiences with our guests and your praise for our bedding lets us know we're doing our job. Thank you again for sharing your feedback! We look forward to sharing another amazing experience with you soon! Kucuk Bag Hotel Manager

8/10 Good

Rieba-Maria

Liked: Cleanliness, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Jul 2022
Response from Customer Service on Jul 15, 2022
Thank you for the great rating, Rieba-Maria! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at NYMA Hotel-The New York Manhattan Hotel. We'd like to share an even better experience with you soon. Kucuk Bag Hotel Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderful
Stayed 3 nights in Jun 2022
Response from Customer Service on Jul 18, 2022
Thank you for sharing this wonderful review, Anthony! We are very pleased to hear that you had an enjoyable experience at NYMA Hotel - The New York Manhattan Hotel! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Kucuk Bag Hotel Manager

8/10 Good

Carlos

Stayed 4 nights in Jun 2022

8/10 Good

Allison

Stayed 1 night in Jun 2022
Response from Customer Service on Jul 2, 2022
Thank you for the 8/10 rating, Allison! We are excited to see that you had an enjoyable experience at NYMA Hotel - The New York Manhattan Hotel. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay! Kucuk Bag Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!
Terrible service, my wife had to scrubbed down the entire room because of the piles dust. When I asked for a new ice holder, the front desk guy looked tired and lazy and didn’t wanna get the key to go get a new one because the old one had stains in it. And the room also looked as if it wasn’t completed being built. Literally looked like a shed with a carpet
Stayed 1 night in Jun 2022
Response from Customer Service on Jul 1, 2022
We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests. Kucuk Bag Hotel Manager

8/10 Good

Natascha

Liked: Cleanliness, staff & service, property conditions & facilities
There was a table with an outlet. I charged my devices until my son told me the table outlet was not plugged into anything. I spent the 4 hour journey the next day with an uncharged pc and phone and could not do my work. Also no coffee machine. We had to leave early and wanted a cup of coffe.
Stayed 1 night in Jun 2022
Response from Customer Service on Jul 1, 2022
Thank you for sharing your thoughts with us, Natascha. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day! Kucuk Bag Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Nice place, awesome location, shower takes a long time to get warm.
Stayed 3 nights in Jun 2022
Response from Customer Service on Jun 30, 2022
Thank you for taking the time to share this lovely review, David! We're so glad to know you had such an enjoyable experience with us at NYMA Hotel - The New York Manhattan Hotel. We're also thrilled you enjoyed our central location and proximity to so many of the city's best attractions. We'd love to host you again so we can share yet another unforgettable experience with you! Come visit us again soon! Kucuk Bag Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very dirty, smelly, old, run down and noisy. The only reason I stayed is because I checked in late and I moved to another hotel the next day. I would I Like someone to connect me from Hotels.com about it as I only stayed 2 night.
Stayed 2 nights in Jun 2022
Response from Customer Service on Jun 27, 2022
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to. Kucuk Bag Hotel Manager

6/10 Okay

Sheila

Travelled with family
Disliked: Amenities, property conditions & facilities
No water to drink and bad water pressure. The elevators went out and was stuck on 15 floor for awhile. Noises and not family friendly. Be aware
Stayed 3 nights in Jun 2022
Response from Customer Service on Jun 23, 2022
We appreciate you taking the time to share your feedback, Sheila. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our elevators and sound insulation and that our accommodations failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon. Kucuk Bag Hotel Manager

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is closer to a 1 star than a 3. I felt like I was staying in a witness protection motel. The TV didn’t work, the walls had holes everywhere and the room was dirty. The towels and curtains had stains.
Stayed 2 nights in Jun 2022
Response from Customer Service on Jun 18, 2022
We appreciate the feedback, Gabriel. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Kucuk Bag Hotel Manager

8/10 Good

Kelly

Stayed 3 nights in Jun 2022

10/10 Excellent

Vannilaine

Stayed 7 nights in Jun 2022

2/10 Terrible

Avril

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Building needs repairs. Front desk was wonderful and worked well with me. Wouldn’t recommend until renovations are completed
Stayed 2 nights in Jun 2022
Response from Customer Service on Jun 14, 2022
We appreciate that you took the time to share your feedback, Avril. While we are glad to see that you loved our team, we're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our facilities and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience. Kucuk Bag Hotel Manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Customer Service on May 30, 2022
Thank you for taking the time to share your review with us, Matt! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to NYMA Hotel - The New York Manhattan Hotel. Thank you and have a wonderful day! Kucuk Bag Hotel Manager

8/10 Good

Sana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Customer Service on May 24, 2022
Thank you for the great rating, Cynthia! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at NYMA Hotel - The New York Manhattan Hotel! We hope you plan on staying with us again soon! We're looking forward to your next visit! Kucuk Bag Hotel Manager

8/10 Good

Richard, McKinney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet and spacious for a Manhattan hotel. Super convenient to subways. Street outside is crowded, festive and noisy on weekend nights but no worries - hotel is quiet inside.
Stayed 3 nights in May 2022
Response from Customer Service on Jun 12, 2022
Thank you for this lovely review, Richard! We're thrilled to know you had such a wonderful experience at NYMA Hotel - The New York Manhattan Hotel. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you! Kucuk Bag Hotel Manager

2/10 Terrible

Ann

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be rated with NEGATIVE STARS. Customers were complaining when I entered, I should have known better. They don't hold any luggage for guests, and reason "COVID," even though nobody is wearing masks. They over-charged and blamed the day manager. The room was FILTHY and I moved hotels within 10 minutes of getting my keys, and they refused to refund me. TERRIBLE!!!
Stayed 3 nights in May 2022
Response from Customer Service on Jun 12, 2022
We appreciate the feedback, Ann. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing. Kucuk Bag Hotel Manager

8/10 Good

Galen, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room was clean, efficient, and (for Manhattan) spacious. Not fancy, not faded — decent all around. And a good price for Manhattan. We would stay again. Do note: The hotel won’t hold your luggage after you check out, such as if you have a late flight or train. You’ll need to check Yelp for a place to store them for a small fee; there are two five or so blocks away: 555 NY Souvenirs and Gifts on 8th near 37th and StoreMe/UPS Store on Madison near 36th.
Stayed 5 nights in May 2022
Response from Customer Service on Jun 11, 2022
Thanks for the review, Galen! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again! Kucuk Bag Hotel Manager

2/10 Terrible

Jhett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE
The ONLY good thing about this hotel is location. Hotel room condition is terrible - hairs everywhere, dirty fixtures, NO SHOWER CURTAIN (I had to request for it!), no hair dryer, clogged bathtub! Very noisy, not insulated rooms. You can hear people walking in and out of the elevator EVEN their conversations. I had another reservation for 3 more nights, I canceled it.
Stayed 2 nights in May 2022
Response from Customer Service on May 17, 2022
We appreciate the feedback, Jhett. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon. Kucuk Bag Hotel Manager

6/10 Okay

eric

Business traveller
Disliked: Property conditions & facilities
Convenient but modest
Good location. Modest. A little ragged on the edges. Beds and furniture stacked in the lobby.
Stayed 1 night in May 2022
Response from Customer Service on May 14, 2022
We appreciate you taking the time to share your feedback, Eric. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Kucuk Bag Hotel Manager

8/10 Good

Ifrendely

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location! Some days, very lazy cleaning staff, rooms were not made up nicely.
Stayed 7 nights in Apr 2022
Response from Customer Service on May 6, 2022
Thank you for the 4/5 rating! It's fantastic your time at the NYMA Hotel was so great! We're happy you appreciated our location so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you. Have a fantastic day! Kucuk Bag Hotel Manager

8/10 Good

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to share
Stayed 5 nights in Apr 2022
Response from Customer Service on May 6, 2022
Thanks for the 4/5 rating, Fei! We're happy you had such a lovely stay at NYMA Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us. Kucuk Bag Hotel Manager

6/10 Okay

christine

Stayed 1 night in Apr 2022

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing and very helpful
Stayed 5 nights in Apr 2022
Response from Customer Service on Apr 29, 2022
Thank you for the fantastic rating, Jamie! We endeavor to make all of our guests feel welcome and relaxed during their time at NYMA Hotel! We can't wait to see you again soon. Kucuk Bag Hotel Manager

8/10 Good

Shiela

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable for the price
Stayed 4 nights in Apr 2022
Response from Customer Service on Apr 28, 2022
Thank you for the 4-star rating, Shiela! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at NYMA Hotel-The New York Manhattan Hotel. Thank you again for sharing! Kucuk Bag Hotel Manager

4/10 Poor

ALOK

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were not renovated as shown in the pictures. Very far from reality.
Stayed 1 night in Apr 2022
Response from Customer Service on Apr 27, 2022
We appreciate that you took the time to share your feedback, Alok. We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope for the opportunity to host you again soon for a more positive experience. Kucuk Bag Hotel Manager

6/10 Okay

diane

Business traveller
Disliked: Amenities, property conditions & facilities
The nicest part of the property is the entrance. The rooms are totally dated. The location is LOUD - but it is NY. It was fine, but I would not go back if I had other options.
Stayed 3 nights in Apr 2022
Response from Customer Service on Apr 28, 2022
We appreciate your feedback, Diane. We sincerely apologize for the sound levels, we are located in the heart of NYC so that may be the reason for the noise. Kucuk Bag Hotel Manager

2/10 Terrible

Sai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price paid for property was not justified, didn't have towels , soap, TV, and room booked was king and got twin and even changing tooms was same experience except big bed, i had to get towel and toiletries myself for the price paid.
Stayed 1 night in Apr 2022
Response from Customer Service on May 6, 2022
Thank you for taking the time to share your feedback, Sai. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our accommodations and amenities didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Kucuk Bag Hotel Manager

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

PingHsuan, Hartford

Disliked: Staff & service, amenities, property conditions & facilities
I stayed for 2 nights on weekdays. I like that the location is really convenient, but it's a little noisy at night. The heat did not work normally. I expected that there was a small toothpaste in the bathroom as I forgot to bring it and realized it at midnight. I asked the staff but they said they do not provide it... A male staff was very cold to me during the daytime... The service and the staff's attitude could be improved,
Stayed 2 nights in Apr 2022
Response from Customer Service on Apr 20, 2022
Thank you for your feedback. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here. Kucuk Bag Hotel Manager

8/10 Good

Jeanne, Lafayette

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Located in the heart of Koreatown (walking distance to Herald Square and Penn Station), Korean & Japanese restaurants, shops, spas and other businesses are packed into this busy, fun street. The hotel is clean and required masks when we were there (Apr 2022). Rooms are small, though not unusual for NY hotels. We discovered a sitting area just off the lobby, in a loft, as well as a rooftop bar with a pretty good view (the hotel is 17 stories high). It would have been nice for the staff to let you know there were these areas. The hotel also doesn't store luggage and the lobby near the entrance could have been kept better (looks like they were storing some things there).
Stayed 2 nights in Apr 2022
Response from Customer Service on Apr 14, 2022
Thank you for the review, Jeanne! We're happy your time with us at NYMA Hotel - The New York Manhattan Hotel was enjoyed! It's great that you appreciated our prime location in NYC, as well as our cleanliness and amazing sitting area. We apologize that our team could not hold your luggage for you and it left you disappointed. We will be sure to discuss this with our team moving forward. We hope to share an even more positive experience with you soon. Kucuk Bag Hotel Manager

4/10 Poor

Keith

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Customer Service on Apr 12, 2022
Keith, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you. Kucuk Bag Hotel Manager

10/10 Excellent

Flavia Gabrielle Andrade

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Apr 2022
Response from Customer Service on Apr 11, 2022
Thank you for the fantastic rating, Flavia! It's outstanding you had such a wonderful experience at NYMA Hotel - The New York Manhattan Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon! Kucuk Bag Hotel Manager