Executive Room, 1 King Bed, Non Smoking, City View

Reviews of Moxy NYC Lower East Side

4 out of 5
Moxy NYC Lower East Side
145 BOWERY, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 847 reviews" "
Rating 8 - Good. 182 out of 847 reviews" "
Rating 6 - Okay. 76 out of 847 reviews" "
Rating 4 - Poor. 29 out of 847 reviews" "
Rating 2 - Terrible. 31 out of 847 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the lower east side, the hotel has the whole neighborhood vibe.
Stayed 4 nights in May 2024
Response from Hotel Manager on May 23, 2024
Hey Richard, Thanks for the awesome review and for enjoying everything that makes us stand out here at Moxy NYC Lower East Side. We especially loved how you mentioned our fun atmosphere and vibe. It was a true pleasure hosting your visit, and we would love for you to come back soon.Sincerely,Dillon Sawyer,Hotel Manager

2/10 Terrible

Fulvio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy decepcionados con este hotel, el área donde se encuentra no está mal ya que está relativamente cerca de soho caminando, pero respecto a todo lo demás ha sido horrible. Es un hotel con club y de jueves a domingo hay música muy muy fuerte durante todo la tarde y noche y se escuchaba desde la habitación, imposible dormir. La habitación es tan pequeña como lo que ocupa la cama, no puedes ni abrir la maleta, no tienes armario para dejar la ropa, te toca abrir la maleta cada día. Solo limpian la habitación cada dos días y no hay ninguna comodidad tipo nevera o minibar, extremadamente caro para el mal servicio y la habitación tan pequeña y el ruido nocturno.
Stayed 7 nights in May 2024
Response from Hotel Manager on May 22, 2024
Dear Fulvio, We appreciate you taking the time to share your thoughts about your stay with us. We value your feedback and take each comment seriously. We sincerely apologize for the noise issues that you had and also for the problems you encountered with our styling team. We also regret the inconvenience caused by the size, design, and lack of amenities in your room and are truly sorry that your stay was not exceptional, as that is not our standard. We wish you the best with your travels and hope to have another opportunity to provide you with the experience you deserve the next time you are in New York.Sincerely,Dillon SawyerHotel Manager

8/10 Good

VIRGINIA, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 3 nights in May 2024
Response from Hotel Manager on May 22, 2024
Hey Virginia, Thanks for the kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Lower East Side. We hope you’ll come back to see us again real soon!Sincerely,Dillon SawyerHotel Manager

6/10 Okay

Candice

Travelled with group
Liked: Staff & service, property conditions & facilities
Two of our three nights we were up very late into the night - once until 4 am and another time until 1 am, because of the exceptionally loud dance music. Our room was on the corner, 5th floor, and they had rented out the piano lounge on the 1st floor to private parties who must have brought in extra speakers and kept the door to the street open. It was impossibly loud.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 21, 2024
Hello Candice, Thank you for bringing up the noise issues you experienced during your stay. We sincerely apologize for any inconvenience caused. Providing a peaceful environment for our guests is important to us, and we regret that we did not meet that expectation. We take noise concerns seriously and will investigate the issue to resolve it effectively. We appreciate your feedback and hope to have the chance to offer you a more peaceful and enjoyable stay in the future.Sincerely,Dillon SawyerHotel Manager

10/10 Excellent

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is chic and fun! Room was tiny
Stayed 4 nights in May 2024
Response from Hotel Manager on May 21, 2024
Hey Brittney, Thanks for the kind review! It is so great to hear how much you enjoyed our modern property. However, we regret the inconvenience caused due to the size of your room. All of us here at Moxy NYC Lower East Side hope to see you again soon!Sincerely,Dillon SawyerHotel Manager

8/10 Good

Maria Reina

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel in good location
Stayed 4 nights in May 2024
Response from Hotel Manager on May 20, 2024
Dear Maria, We love that our excellent location worked out perfectly for you! We love our location too, along with all the other fun, vibrant things we’ve got going on at Moxy NYC Lower East Side. We wish you safe travels in the future, and we hope they bring you back this way soon!Sincerely,Dillon SawyerHotel Manager

2/10 Terrible

Clove

Disliked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Hotel Manager on May 18, 2024
Hello Clove, Thanks so much for sharing your rating about your stay with us. We are grateful for the feedback, and we genuinely regret not meeting your expectations. We are so sorry your stay was not exceptional; that is not what we are about. We wish you the best with your travels and would love another opportunity to show you the stay you deserve the next time you are in New York City.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

vincent

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Manager on May 16, 2024
Hey Vincent, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Moxy NYC Lower East Side, and we look forward to welcoming you again soon.Sincerely,Dillon Sawyer,Hotel Manager

8/10 Good

Lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No closet in the room. It was simple but clean. Transportation is very convenient in the area. It’s walking distance to Canal St, so there are lots of food options.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 15, 2024
Hey Lei, We think we have a great thing going on too, and we love that you enjoyed so many things about Moxy NYC Lower East Side, especially our fab location and clean Moxy! However, we regret not meeting all of your expectations. Thanks for the feedback regarding the things you would change, and we hope to see you again in the future.Sincerely,Dillon Sawyer,Hotel Manager

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pricey for the amenities. Not too happy with daily $30 fee they charge (which they also tax) and then give tou a daily $30 credit which has limited "on premise" usage. We were awaken at 4am by a false fire alarm trip one night. Can't say it was a bad experience overall but I don't think I'll be staying there again.
Stayed 3 nights in May 2024
Response from Hotel Manager on May 15, 2024
Hey Terence, Thanks for the honest review of Moxy NYC Lower East Side! While we are happy to see your kind rating, we are sorry for not meeting your expectations with the amenities we offer and for the disturbance you experienced due to the fire alarm going off. Thanks again for letting us know about the areas we could work on so we can serve you better in the future. Your feedback is valuable to us as we are constantly looking for ways to enhance our guest experience, and we hope you will give us another chance to earn your perfect rating in the future.Sincerely,Dillon Sawyer,Hotel Manager

4/10 Poor

Elise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I should have checked the other reviews. Apparently they have pulled the same stunt again and again: offering a city view and then they "didn't have any rooms left" like that when you get there. Happened to me, and to another guy checking in as I was checking out. And plenty of reviews were out there that Expedia hid from me, that the music is blasting until 4am, throbbing base (no matter what floor your on--I was on the 2nd, other reviews said 5th, and higher floors still had the same problem through the night). These reviews went back 3, 8, 12 months. The property doesn't care, even if they apologize on the review, they aren't changing anything. They must make way too much money on the party goers and drinks to care what the guests in rooms think.
Stayed 4 nights in May 2024
Response from Hotel Manager on May 14, 2024
Hello Guest, Thank you for choosing us for your recent visit. We truly apologize for not providing you with a good night's rest. Our goal is for our guests to be comfortable and enjoy their time with us, and we are in the process of implementing changes to help improve noise issues. It is disappointing to hear we did not meet your expectations during your stay. While we know this does not change your experience, we hope you will accept our apologies and consider giving us another chance the next time you are in the city. We wish you the best with your travels and thank you again for your business.Sincerely,Dillon Sawyer,Hotel Manager

4/10 Poor

Allan, Manhasset

Travelled with partner
Disliked: Amenities
:/
Stayed 1 night in Feb 2024
Response from Hotel Manager on May 13, 2024
Hello Allan, Thank you for choosing us for your stay and for sharing your rating. Your feedback helps us enhance our services and better serve you in the future. We look forward to the opportunity to welcome you back again.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Kaleigh

Stayed 2 nights in Mar 2024
Response from Hotel Manager on May 14, 2024
Hey Kaleigh, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy NYC Lower East Side. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Hey Karl, Thanks for the excellent rating for Moxy NYC Lower East Side! We had a great time with you, and we appreciate you pointing out what a great value we are with our amazing location, great service and super comfortable rooms. We can’t wait to see you again!Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel. Well located downtown. lovely staff
Stayed 5 nights in May 2024
Response from Hotel Manager on May 12, 2024
Hey Alice, Thanks for the kind remarks for Moxy NYC Lower East Side! We enjoyed hosting you, and we appreciate you pointing out our fun atmosphere, fantastic location, and incredible crew. We can't wait to see you again!Sincerely,Dillon Sawyer,Hotel Manager

8/10 Good

Peter, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service
Like many NYC hotels, the room is small: just room for a queen bed. Bigger than usual bathroom and shower. Smart layout (storage nooks under bed to save room -- no bureau) but some little details need attention. (1) only one hook for a towel in bathroom; (2) the light switch for shower overhead also turns on a light in the bedroom; (3) only one bed table.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 12, 2024
Hi Peter, Thanks for the thoughtful review of Moxy NYC Lower East Side. While we are glad you liked your overall time with us, we regret not meeting all of your expectations. Thanks again for all the feedback about the things you would change. We know we aren’t your traditional hotel experience, but we do want to give you absolutely everything you need for a great stay, whether here for business or leisure. We hope you will give us another try in the future.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Cool place to stay. Excellent service and the roof top bar has a perfect view and a fun vibe
Stayed 5 nights in May 2024
Response from Hotel Manager on May 11, 2024
Hey Rhonda, Thanks for the kind remarks for Moxy NYC Lower East Side! We enjoyed hosting you, and we appreciate you pointing out our excellent service, amazing rooftop bar, and fun vibe. We can't wait to see you again!Sincerely,Dillon Sawyer,Hotel Manager

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived the person at the desk did not mention the $30/night scam fee "destination fee" that other nyc hotels charge. we were pleasantly surprised. only to find out that they DO charge the fee to your card... THEY JUST DONT TELL YOU ABOUT IT.
Stayed 2 nights in May 2024
Response from Hotel Manager on May 11, 2024
Hello David, Thank you for the honest feedback. We truly regret your disappointment with our destination fees. Please know this information is posted on our website so our guests can be aware of this, yet we are sorry for not meeting your expectations. Thanks again for letting us know about the things you would change. We hope to have another chance to see you again in the future.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Moxy was a really nice place to stay and the service was excellent - we would definitely stay there again
Stayed 4 nights in May 2024
Response from Hotel Manager on May 10, 2024
Hey Michael, Thanks for choosing us and sharing your comments. We are so glad you had fun with our spirited Crew here at Moxy NYC Lower East Side. We believe we have the best of the best, and they will love hearing your comments. We hope you will come back soon to see us!Sincerely,Dillon SawyerHotel Manager

8/10 Good

Gudrun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 11, 2024
Hey Gudrun, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Lower East Side. We hope you’ll come back to see us again real soon!Sincerely,Charlie Katz I General Manager #ATTHEMOXYPeace + Love + MOXY

8/10 Good

Rita

Travelled with group
Our first room was awful! So dark do not stay on the lower floors! The rooms also need fridges and more hanging space, apart from that the hotel was amazing! The staff and the bar ect made it so great, especially Jess at reception, however some staff were so rude for example the ladies at the cafe in the morning, sooo rude!
Stayed 4 nights in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on May 10, 2024
Hey Rachel, We loved your rating and appreciate you choosing Moxy NYC Lower East Side for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Sincerely,Dillon SawyerHotel Manager

10/10 Excellent

Melanie

Stayed 3 nights in May 2024
Response from Hotel Manager on May 8, 2024
Hey Melanie, Thanks for the kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Lower East Side. We hope you’ll come back to see us again real soon!Sincerely,Dillon SawyerHotel Manager

10/10 Excellent

Petrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They greated me by name everytime i stopped by! Ate at the restaurant downstairs, its pricey but worth it! Food was excellent, oysters were heaven on a half shell, the desert and cocktails were great as well. Staff was top notch, made great recommendations and always made sure i was enjoying and content. Adding the Moxy to my NYC favorites!
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Hello Petrina, We are happy to hear that our Crew took excellent care of you and that you enjoyed the delicious food and beverages we serve. All of us here at Moxy NYC Lower East Side look forward to your next visit!Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After waking up at 4AM I was very happy to check in to my room early.
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Hey Carol, We loved your review and appreciate you choosing Moxy NYC Lower East Side. We are glad that you enjoyed your time with us and we look forward to welcoming you again the next time you visit NYC, so come again soon!Sincerely,Dillon SawyerHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Hey Robert, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy NYC Lower East Side. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Sincerely,Dillion Sawyer,General Manager

8/10 Good

Matthew

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 24, 2024
Hey Matthew, Thanks for this kind rating! It’s great to know how much you loved what makes us different here at Moxy NYC Lower East Side. We hope you’ll come back to see us again real soon!Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, gorgeously decorated, modern, chic, whimsical, and affordable!! The staff was very kind and helpful. The rooms were clean and SO comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Hey Laura, Thanks for the kind remarks for Moxy NYC Lower East Side! We enjoyed hosting you, and we appreciate you pointing out what a great value we are with our cool decor, super comfortable rooms, and incredible crew. We can't wait to see you again!Sincerely,Dillion Sawyer,General Manager

6/10 Okay

xiuyi

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Bed dirty and the room is too small, and i had an issue in the hotel, my hello kitty pillow had been lost in the locker of the hotel and they didn’t find it.
Stayed 6 nights in Apr 2024
Response from General Manager on May 5, 2024
Hi Xiuyi, Thanks so much for the review and the sincere feedback. We regret knowing about any cleanliness oversights you had in your room. We are sorry your stay was anything but exceptional; this will be addressed with our housekeeping team to make sure we are more diligent moving forward. Moreover, we are sorry to hear that the pillow which belongs to you was misplaced during your travels. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. We value your feedback as it plays an essential role in our ongoing efforts to enhance our guest experience. Thank you again for staying with us, and we hope you will revisit the next time you are in our area.Sincerely,Dillion Sawyer,General Manager

10/10 Excellent

Yuwei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient place for visit
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Hey Yuwei, We think we have a great thing going on too, and we love that you enjoyed so many things about Moxy NYC Lower East Side, especially our fantastic location! Come back anytime!Sincerely,Dillion Sawyer,General Manager

10/10 Excellent

Cristiam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Hey Cristiam, Thank you for the fantastic rating! We love that you enjoyed what sets us apart here at Moxy NYC Lower East Side. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Sincerely,Dillion Sawyer,General Manager

8/10 Good

Lawrence

Travelled with family
Small rooms, amazing staff. Front desk Jess greeted me by name every time after check in
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Hi Lawrence, We are so glad you had fun with our spirited Crew here at Moxy NYC Lower East Side. We believe we have the best of the best, and they will love hearing your comments, especially Jess. Thank you for your candor regarding our rooms as we always want to know about the things you would change. We hope you will come back soon to see us!Sincerely,Dillion Sawyer,General Manager

2/10 Terrible

Nick

Travelled with partner
Disliked: Amenities
o whole reason anybody stays at the Moxi is the roof top lounge They have a private event at the rood top lounge You could buy tickets up till 5 pm. Unfortunately, after asking the front desk and the bartender on the first floor, nobody told us this. At 5:30 pm, we tried to go to the rooftop lounge. They told us it was a private event and tickets were only available up to 5pm It wasn't posted in the lobby. The room or the website. Pretty much ruined my weekend.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Hey Nick, Thanks so much for sharing your thoughts about your stay with us. We are grateful for the feedback, and we take each comment seriously. We truly regret not meeting your expectations. We are also truly sorry to know that you were unable to take advantage of our rooftop bar. We would also like to share that the rooftop bar is operated by the Tao Group, a third party, and we regret that you were unaware of this. We wish you the best with your travels and would love another opportunity to show you the stay you deserve the next time you are in New York.Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
A lively hotel, very cute and modern!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Hey Kristin, Thanks for these kind words! It’s great to know how much you loved what makes us different here at Moxy NYC Lower East Side. We hope you’ll come back to see us again real soon!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Cristiam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Hey Cristiam, We loved your rating and appreciate you choosing Moxy NYC Lower East Side for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moxy offered eveeything we were looking for during our weekend getaway to NYC. The location is perfect and walking distance to everything you can think of. A lot of food options, shopping, culture, history, nightlife and walking or driving options into Brooklyn. The facility itself also has a lot to offer if one prefers to saty in. We enjoyed our stay and definitely recommend it.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Hey Karen, Thanks for the thoughtful review of Moxy NYC Lower East Side. We enjoyed reading your comments, and we appreciate your attention to detail, especially our convenient location and delicious dining options. We are grateful to you for your recommendation and we hope you will come back soon!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service
Lovely hotel generally but no kettle, tea, coffee, mini bar in the room and very small rooms
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Hey Joanna, We appreciate your review and thank you for choosing Moxy NYC Lower East Side. While we are thrilled that you had a great time with us. However, we regret any inconvenience caused during your time with us. We have lots more fun planned for the next time you visit NYC, so come again soon!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. So close to the subway and all the wonderful lower east and west side areas. Room was great; comfortable beds. Great restaurant/piano bar at the property.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Hey Laurie, Thanks for the kind review! It is so great to hear how much you enjoyed our prime location, relaxing accommodation, and fantastic public area. All of us here at Moxy NYC Lower East Side hope to see you again soon!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

KeAirah

Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 19, 2024
Hi KeAirah, Thank you for rating your stay at Moxy NYC Lower East Side. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Dillon Sawyer,Hotel Manager

10/10 Excellent

Juha

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Hey Juha, We loved your rating and appreciate you choosing Moxy NYC Lower East Side. We have lots more fun planned for the next time you visit NYC, so come again soon!Sincerely,Dillion SawyerGeneral Manager

8/10 Good

naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I made a wrong choice for the location. The East side is much harder to get aound than the West side, so I relied on Uber a lot, which was expensive. Staff was helpful and fiendly.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Hey Naoko, Thanks for choosing Moxy NYC Lower East Side for your stay. We are glad that our warm crew took great care of you, however, we regret the inconvenience caused due to our location. Please come back to see us soon - we loved having you!Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Hey Genesis, We loved your review and appreciate you choosing Moxy NYC Lower East Side for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Sincerely,Dillion SawyerGeneral Manager

4/10 Poor

Katie

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Called when I was about an hour away asking if I could check in early at 3:30, Check in time was 4 pm, arrived at 3:30 No idea who I spoke to but that my room was in fact not ready, I asked realistically how long it would take and was told not until 5:00 or so, came back at 5:15 STILL HAD TO WAIT, when checking out I called the front desk for a rolling cart for luggage, the phone rang and rang to no one answering, had to track a staff person down and still had to wait an additional hour, No one helped us with our bags, Called Valet to bring round my car that took almost TWO HOURS needless to say I lost almost my entire day not actually getting to check out until after 1pm, I would never stay here again No coffee maker in room, no ice bucket, no fridge Never again
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 27, 2024
Hey Katie, Thank you for choosing our hotel and for your honest review. We are disappointed to hear about your negative experience at your check-in. Additionally, we also apologize for the issues that you faced due to our valet services. Your comments have been shared with our team, and we will be taking steps to prevent this from happening again. Thanks again and we hope you will give us another chance to provide you with the stay you so deserve and that we are known for.Sincerely,Dillion SawyerGeneral Manager

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very hip fun place to stay but the elevators are a nightmare.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Hey Rebecca, We loved your review and appreciate you choosing Moxy NYC Lower East Side. It is amazing to hear how much you enjoyed our fun atmosphere, but we are sorry for any inconvenience caused due to the elevators. Thanks for bringing this to our attention; this will be looked into as we are constantly looking for ways to enhance our guest experience. We have lots more fun planned for the next time you visit NYC, so come again soon!Sincerely,Leo Glazer,General Manager

8/10 Good

Kalila

Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 16, 2024
Hi Kalila, Thank you for sharing the nice rating about your experience at Moxy NYC Lower East Side. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Dillon Sawyer,Hotel Manager

8/10 Good

Alainia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Hey Alainia, Thanks for the kind rating! It is so great to hear how much you enjoyed your time with us. All of us here at Moxy NYC Lower East Side hope to see you again soon!Sincerely,Leo Glazer,General Manager

10/10 Excellent

LAQUESIA

Liked: Cleanliness, staff & service, property conditions & facilities
Love it, will definitely be back ❤️
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hey Laquesia, Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Moxy NYC Lower East Side. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.Sincerely,Leo GlazerGeneral Manager

8/10 Good

Luciana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Hey Luciana, We loved your review and appreciate you choosing Moxy NYC Lower East Side for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Sincerely,Leo GlazerGeneral Manager

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Hey Jacqueline, We loved your rating and appreciate you choosing Moxy NYC Lower East Side for your time in New York. We look forward to hosting you again, so we hope you revisit soon!Sincerely,Leo GlazerGeneral Manager