Exterior detail

Reviews of Millennium Hotel Broadway Times Square

4 out of 5
Millennium Hotel Broadway Times Square
145 W 44th St, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 2272 out of 6153 reviews" "
Rating 8 - Good. 1431 out of 6153 reviews" "
Rating 6 - Okay. 1009 out of 6153 reviews" "
Rating 4 - Poor. 731 out of 6153 reviews" "
Rating 2 - Terrible. 710 out of 6153 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was an amazing experience. Looking to go back soon.
Stayed 2 nights in May 2024

4/10 Poor

Miranda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No air in room. Paid for a view and had no view.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was quick and convenient. All the attractions i wanted to see are within a 5-10 min walk. Starbucks is less than 30 seconds away.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Pamela, thank you for taking the time to share your experience at Millennium Broadway Times Square. We're delighted to hear that you found the check-in process efficient and enjoyed the convenient location. It's great to know that having Starbucks close by added to your stay. We hope to welcome you back soon!

8/10 Good

Elizabeth

Liked: Staff & service
Need update
Stayed 3 nights in May 2024

10/10 Excellent

Ciro

Great
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Ciro, thank you for sharing your positive feedback! The team at Millennium Broadway Times Square is thrilled to hear you had a great experience. We're looking forward to welcoming you back!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bathrooms were subpar, water damaged, no ventilation and there was toothpaste in the sink from the prior guest. The shower also did not drain.
Stayed 3 nights in May 2024
Response from Customer Service on May 26, 2024
Samantha, thank you for sharing your experience. It's disappointing to hear about the issues you encountered in the bathroom. Please know that our team is always aiming to maintain high standards of cleanliness and comfort. Your feedback is truly valuable as we continually strive to improve.

6/10 Okay

Chris

Stayed 3 nights in May 2024
Response from Customer Service on May 26, 2024
Thank you for sharing, Chris.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff !
Stayed 5 nights in May 2024
Response from Customer Service on May 25, 2024
Thank you for the wonderful review, Jeffery!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Millennium Broadway Times Square. Have a wonderful day!

10/10 Excellent

Monica, Waycross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location, convenient for walking to Broadway, Times Square, and the subway station.
Stayed 3 nights in May 2024
Response from Customer Service on May 25, 2024
Monica, thank you for your fantastic review. Millennium Broadway Times Square is thrilled to hear that you appreciated our prime location. We're looking forward to welcoming you back for another great stay!

10/10 Excellent

shayam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 25, 2024
Thanks for the fantastic rating, Shayam!It's outstanding we could exceed your expectations during your stay at Millennium Broadway Times Square. We're all looking forward to your next stay with us.

2/10 Terrible

Zeenat

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Encountered many inconvenience, shower head not working, tub not draining, smelled like bleach.
Stayed 2 nights in May 2024
Response from Customer Service on May 23, 2024
Zeenat,The inconvenience you experienced is deeply regrettable. The maintenance and cleanliness concerns you encountered are not reflective of the standards we aim to provide. Your feedback has been noted and will be appropriately addressed to ensure improvements. Thank you for bringing these matters to our attention.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was awsome
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Michael, thank you for your kind words about Millennium Broadway Times Square! We're delighted you had an awesome stay and hope to welcome you back soon.

10/10 Excellent

Nataly

Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Nataly, thank you for your perfect rating! The team at Millennium Broadway Times Square is thrilled you had an excellent stay. We hope to welcome you back soon!

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms and hotel area need up grade No restaurant or Lounge
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Fernando, thank you for your feedback. The input regarding room and hotel updates is appreciated, and plans for improvements are always being considered. The concern about the lack of a restaurant or lounge has been noted, and the aim is to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

samira

Stayed 3 nights in May 2024
Response from Customer Service on May 22, 2024
Samira, thank you for taking the time to leave your feedback. We hope that your stay met your expectations and that you enjoyed your time with us. Should you have any further comments, please feel free to share them. Your input helps us improve.

4/10 Poor

JOANNA

Travelled with partner
Disliked: Amenities
The property has a good location to Times Square which is pretty much around the corner. Two restaurants around the area I tried were good. Bobby Vans and Irish Pub! Breakfast spot I only saw them the last day of my trip near to Bobby Vans A corner shop across the street that also does sandwiches! To the hotel now- the rooms are veryyyy dated. I had he absolute worst view. The room was old as I said and from the pictures it does not look this way at all. They did have a be head which looked decent and the bedding is decent but the other things look like recycled furnite someone threw away The bathroom was also dated I didn’t have room service as they come late in the afternoon and I just couldn’t be bothered to come out to let them clean I would t return to this property However the staff were helpful especially the bell man
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Joanna, thank you for sharing your thoughts. It's great to hear that you enjoyed the location and found some good dining options nearby. However, we're sorry to learn that the room decor and view didn't meet your expectations. Your feedback regarding the room service timing is also noted and appreciated. It's good to know that our bellman was helpful during your stay though. Nevertheless, we hope to have the opportunity to provide a better experience in the future.

4/10 Poor

Khalid

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and outdated hotel Very old and worn out furniture Tub drain plumbed back sewage into the tub without using it Good location and staff
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Khalid,The feedback on the hotel's condition is appreciated. The maintenance team has been informed to address the concerns with the furniture and plumbing promptly. It is great to hear that the location and team members met your expectations. Thank you for sharing your thoughts.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó! Localizado en el centro de todo, cerca de todo. Personal muy educado. Vista hermosa, habitaciones con todo lo necesario, cama y colchón excelente. Muy buen lluvero y excelente servicio de cuarto. Volveremos siempre! Muchas gracias!
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Pamela, muchas gracias por tus amables palabras y por elegir Millennium Broadway Times Square. Estamos encantados de que hayas disfrutado de nuestra ubicación céntrica, las hermosas vistas y las comodidades de las habitaciones. Nos alegra saber que nuestro equipo y el servicio de cuarto cumplieron con tus expectativas. Nos encantará recibirte siempre que decidas volver. ¡Hasta pronto!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the square
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Mark, thank you for your feedback. The team at the Millennium Broadway Times Square is pleased to hear you found the location convenient. We hope to welcome you back soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back to this property. It was the best location and the staff was exceptionally friendly. The only downside was the smell in the lobby. Cannot figure out what it was or where it was coming from. Wish the restaurant would open back up.
Stayed 3 nights in May 2024
Response from Customer Service on May 22, 2024
Judy, thank you for your wonderful review! It is delightful to hear you enjoyed the location and that our team members made a positive impression on your stay at Millennium Broadway Times Square. We appreciate your feedback about the lobby and restaurant, and we are continually working to enhance guest experiences. We look forward to welcoming you back soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Jose,Thank you for your positive feedback. We’re glad you had a good experience at Millennium Broadway Times Square. We hope to welcome you back soon for another enjoyable stay.

6/10 Okay

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Wilbert, thank you for your feedback. We appreciate your thoughts and hope to enhance your experience in the future. Safe travels!

10/10 Excellent

Robin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Second time staying at the Millenium. The location is just too perfect. Starbucks and Walgreens right out the door for convenience. Times Square and subway stations sooo close as well.
Stayed 5 nights in May 2024
Response from Customer Service on May 20, 2024
Robin, thank you for returning to Millennium Broadway Times Square and for sharing your experience! It is wonderful to hear you enjoyed our prime location and the convenience of nearby amenities. We look forward to welcoming you back for another great stay.

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just half a block from Times Square
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Alejandro, thank you for your fantastic review! The team at Millennium Broadway Times Square is delighted to hear that you enjoyed our prime location. We're looking forward to welcoming you back soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
Stayed 10 nights in May 2024
Response from Customer Service on May 21, 2024
Thank you for the perfect rating, Karen!We are very pleased to hear that you had a wonderful stay at Millennium Broadway Times Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location & affordable!!
Stayed 1 night in Apr 2024
Response from Customer Service on May 17, 2024
Carole, thank you for your wonderful review! The team at Millennium Broadway Times Square is thrilled to hear that you enjoyed the location and found it affordable. We hope to welcome you back soon!

10/10 Excellent

Ekundayo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Marquis Theatre and Time square vicinity.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Ekundayo, thank you for sharing your experience at Millennium Broadway Times Square. We're delighted to hear you enjoyed our prime location near the Marquis Theatre and Times Square. We're looking forward to welcoming you back on your next visit!

2/10 Terrible

Retro

The toilet had bathroom leak and the bathroom smell wasn’t good
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Retro, the issue you encountered in the bathroom is taken seriously. The team will investigate and address this promptly. Your feedback is important to us, and adjustments will be made.

6/10 Okay

Skylar

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed a single night out of a five night stay that I booked at this property, and I would not recommend to anyone. When booking my stay, the photos shown for the "superior room" sold me and the reviews stated the facility was indeed older but the location made up for it... Location did not make up for the experience my partner and I had. Upon entering the facility we were hit with a rancid smell, which I dismissed as something wafting in from the street. Check-in was smooth, the staff was friendly, and we got up to our room no issue. Once exiting the elevator, the hallway looked like I had just paid for a $40 a night motel.. Lights were flickering, carpets were stained, wallpaper was peeling, etc. Again, I dismissed it, the facility is old and the rooms must be different and clean. Wrong. As soon as we entered our room, we were hit with an odd smell and the air felt thick and humid. No matter how hard we tried, we could not get the air to kick on. The carpet looked disgusting, there was a thick layer of dust on the lamps and top of the headboard, the bed was as hard as a 2x4, the couch, chairs, and even bedside tables all had some sort of stain to them. I may be reaching, but usually there is some sort of coffee/tea maker in hotel rooms and a fridge of some sort, these did not exist in this room. If location is the only thing you are worried about, then yes, you should stay here. If you expect more than just convenience, stay elsewhere.
Stayed 5 nights in May 2024
Response from Customer Service on May 14, 2024
Skylar, thank you for taking the time to share your feedback. It's disappointing to hear that your stay did not meet expectations, and you encountered issues with the overall ambiance and cleanliness. Our goal is to provide a comfortable and welcoming environment, and we apologize if any aspects of the room were lacking. We value your insights regarding the room amenities and will utilize your suggestions as we continuously look to enhance our offering. We want to ensure our accommodation experience complements our prime location. We appreciate your thoughts and hope for an opportunity to serve you better in the future.

10/10 Excellent

Annette, North Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything!
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Annette, it's wonderful to hear that you found Millennium Broadway Times Square to be situated in a prime location with easy access to all the essential amenities. We thank you for sharing your experience and hope you choose our hotel for your future visits to the bustling Times Square.

2/10 Terrible

ramos

Travelled with family
Disliked: Amenities, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Ramos, we're truly sorry to hear that your experience didn't meet expectations. We strive to provide our guests with exceptional stays and it's disappointing to understand from your feedback that we didn't succeed during your visits. Please rest assured that we're committed to improving and any further details you could provide would be invaluable in this effort.

4/10 Poor

Janet

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No amenities. No restaurant or bar. No coffee in the room or bottled water. Very basic
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Janet, we understand your stay did not live up to your expectations with regards to amenities and the absence of certain in-room provisions. We have noted your feedback and will communicate it to the required teams to see where we can make improvements. Ensuring the comfort and satisfaction of our guests is of utmost importance to us. We hope you will provide us another opportunity to serve you better in the future.

4/10 Poor

Dawn

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property was close to Times Square and Broadway Unfortunately our rooms were not great, bedding was old, the rooms were in need of upgrading. The curtains were dirty. The rooms didn’t have coffee makers, water was not offered or available and the property didn’t have a lounge or restaurant. Most of the staff were lovely, friendly and helpful. Overall very disappointing, I would not recommend
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Dawn, thank you for your feedback. Your comments regarding the room condition and amenities have been taken into account. Our team continuously strives to improve our services and your insights help guide us in this process. It's unfortunate that your experience did not align with your expectations. We're glad to hear that our colleagues were helpful and friendly during your visit. We strive to provide a positive experience for all of our guests and we hope you will reconsider visiting us again in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on May 13, 2024
Danny, we're thrilled to see your top rating for Millennium Broadway Times Square! It's our pleasure to provide a memorable experience. We can't wait to see you again on your next visit. Thank you for choosing us!

8/10 Good

Ursula

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a nice stay during a girls' theater weekend. Good location, close to subway, comfortable beds, nice view. Reasonably priced for Manhattan. Everything was great, but it might serve the hotel well to upgrade the flooring in the rooms and hallways. The carpets they have now look old and a little dirty.
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Ursula, it's wonderful to know you enjoyed your girls' theater weekend at the Millennium Broadway Times Square. The comfort of the beds and the prime location enhanced your experience, which is always our aim. We also appreciate your suggestion about the room and hallway flooring. Rest assured, we constantly strive to improve our guests' experiences, and we welcome all feedback. Thanks again and we hope you'll join us for another enjoyable stay soon!

10/10 Excellent

Naseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !, no issues. Great room service. Would certainly come again.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Naseem, it's fantastic to hear that your time at Millennium Broadway Times Square met your expectations, particularly the quality of our room service. We truly value your feedback and are pleased to know you would consider visiting again. We're eagerly awaiting your return.

6/10 Okay

april

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff was very friendly an fun
Stayed 2 nights in Mar 2024
Response from Customer Service on May 11, 2024
April, it's encouraging to hear about your positive interactions with our team members. We always strive to make our guests feel welcome and entertained. We hope to have another chance to serve you in the near future.

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location- friendly staff… nice room!
Stayed 2 nights in May 2024
Response from Customer Service on May 10, 2024
Catherine, thank you for choosing to stay at the Millennium Broadway Times Square. We're thrilled to learn that you appreciated our prime location and found the room to your liking. We're also glad our friendly team members contributed positively to your stay. Looking forward to welcoming you again soon.

8/10 Good

Omar

Liked: Staff & service
.
Stayed 3 nights in May 2024
Response from Customer Service on May 10, 2024
Omar, thank you for choosing Millennium Broadway Times Square for your recent stay. We appreciate you taking the time to share your experience and we're glad you chose us. Should you be back in the area, we hope to accommodate you again. Safe travels!

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough what you pay for
Stayed 3 nights in Apr 2024
Response from Customer Service on May 9, 2024
Juliet, it's fantastic to hear your stay at the Millennium Broadway Times Square matched your expectations in terms of value for money. We appreciate your feedback and look forward to your next visit.

8/10 Good

Changheng

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Grate area but the property condition is poor and old
Stayed 4 nights in May 2024
Response from Customer Service on May 9, 2024
Changheng, thank you for your feedback. It's great to hear that you appreciated the location of the Millennium Broadway Times Square. We take note of your concerns about some elements of the hotel's condition. Rest assured, we're always looking for ways to improve and maintain our facilities. We hope for another opportunity to serve you in the future.

8/10 Good

Jackie C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Jackie, we're delighted to know you appreciated the location of the Millennium Broadway Times Square. We pride ourselves on being centrally situated for our guests to easily explore Times Square and its captivating environs. Thank you for your feedback, we're looking forward to welcoming you back in the future.

6/10 Okay

Susan

Travelled with family
Excellent location. But hotel needs basic updating. And a mini fridge should be in every room. Odd odor in lobby area. Also description of “times square view of ball drop” is totally inaccurate.
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Susan, we appreciate your candid feedback. It's great to hear you found our location advantageous. We continue to make improvements to our facilities and are considering more room amenities, including self-service mini fridges, based on our guest feedback. We are also attentive to maintaining fresh and inviting environments throughout the hotel and any unusual smells reported are swiftly addressed. As for the perception of the 'Times Square view', we'll take your comments on board to ensure we're portraying our hotel accurately. Thank you for choosing us for your stay.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This girl was perfectly located for our stay. The staff was friendly and helpful.
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Scott, thank you for the glowing review! It's great to hear that the Millennium Broadway Times Square offered an ideal location for your stay. We're particularly pleased that our team's friendly and supportive service made your stay even better. We look forward to welcoming you back in the future.

10/10 Excellent

William, Fort Smith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 8, 2024
William, thank you for choosing Millennium Broadway Times Square for your stay. We are thrilled to have met your expectations. Your rating is greatly appreciated. We eagerly look forward to your return visit.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service
The staff was extremely nice. However the room and bathroom need renovation.
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Diana, it's fantastic to hear how much you appreciated the friendliness of our team members at Millennium Broadway Times Square. Yet, we recognize your observation about the room and bathroom updates. This feedback is significant as we continuously aim for improvements. We look forward to impressing you with enhanced features on your next stay.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Close to theaters
Stayed 6 nights in Apr 2024
Response from Customer Service on May 7, 2024
Chris, we're pleased to hear that the location of Millennium Broadway Times Square aligned so well with your theater visit. We hope to welcome you back the next time your travels take you to our vibrant area.

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 7, 2024
Beth, we notice you've rated your stay with a less than perfect score. We sincerely apologize if your expectations were not met and we would appreciate any specific feedback that you may have, as it would offer us an opportunity to improve our services. Please do come back and give us a chance to surpass your expectations next time.

6/10 Okay

Tarek, Watertown

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 7, 2024
Tarek, we appreciate your time in rating your recent stay with us. It seems like we didn't fully meet your expectations and we would regret not hearing your thoughts and suggestions for improvements. We are dedicated to enhancing our guest experience and would appreciate your feedback. Thank you, and we hope to have another opportunity to exceed your expectations in the future.