3/5 Okay
julie, glasgow
Travelled with family
Aug 16, 2022
Liked: Cleanliness, staff & service
great location /booked due to having an outside bar area and pool with 2 teenagers this looked perfect. however 2 out of the 3 nights there we couldn't access due to private functions, no warning until the day .lifts so slow and no priority to guests . ice only on one floor and couldn't get to due to slow lifts and private functions very disappointed that guest at no point got any priority . expensive hotel which Would have been great if you had access to what you paid for but didn't feel like guests had priority . staff however were lovely and constantly apologetic however doesn't make up for the fact that you have picked this hotel for these reasons . We wanted somewhere outside to sit after a day of sightseeing but instead had to head back to tiny rooms , again would have been fine if we had access to the outside space but this went possible for our whole stay . Our resort fees for 2 nights were to be removed because of this however we would have booked elsewhere if we had known . We have saved for a long time for this family holiday and coming from Scotland we looked forward to an area outside to relax , sadly we wouldn't recommend because of this .
Stayed 3 nights in Aug 2022