Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Upscale hotel and romantic for getaway

Posted 3-Aug-2015
Pros: Very nice sophisticated feeling you get being there, asian- influenced decorated, clean & upscale
Cons: our room wasn't ready at normal check in time even though we had requested early checkin, and then it took them time to bring us our luggage
Location: in heart of city, at Columbus Circle and Time Warner Center, right next to Central Park
We had never stayed at the Mandarin Oriental and glad we did, very nicely decorated and the amenities were great (nice pool, fitness area, dining with fabulous views), parking on premises, close to everything. It was a little pricey, but hey, it's New York!
5 out of 5
Recommended
for Everyone
by A verified traveller from NYC

How the 1% Lives

Posted 11-Apr-2015
Pros: Staff, food.
Location: You're in the middle of NYC - you can do anything.
Save your points and your money and visit the MO. Staff are unparalleled, the view to die for, and Asiate up there on the Top Ten things to do EVER.
5 out of 5
Recommended
for Everyone
by A verified traveller from B

Très belle situation

Posted 19-Mar-2015
Très belle situation pour cet hôtel situé sur central park pour un séjour inoubliable à New York.
5 out of 5
Recommended
for Couples
by Todd

This traveller left a rating score only Posted 11-Mar-2015 on Hotels
2 out of 5
by A verified traveller from London

Needs am overhaul, overpriced & underwhelming

Posted 3-Feb-2015
Pros: Location is very good. Attentive and professional staff. Fantastic views of New York.
Cons: Refurbish the corridors, spa and hotel rooms. Match the price point with the actual offering provided.
Location: Right beside central park so you can enter the park just across the road.
Deeply disappointing hotel. We chose the Mandarin for my husbands birthday weekend but checked out early. The very professional and attentive hotel staff are let down by a grossly overpriced and sadly tired property which has a distinctly corporate feel. Our bedroom (Hudson river view) was small and cramped with no 5 star extras e.g. espresso machine, water, free wifi and the bathroom products are cheap - why not ESPA in the hotel rooms as well as the spa? There is in effect no 'lobby' or cosy lounge area in the hotel just a rather pretentious overpriced lobby bar that does have a fantastic view. The pool and spa were really the biggest disappointment given this was the main reason for picking the hotel. The swimming pool is a good size but sadly there is an awful rusty wheelchair access machine at one end (can this not get cleaned?) and uncomfortable loungers with old blue sponges at the other end - look up at the ceiling and you'll note the need for fresh paint. There is no sauna or steam room near the pool (they are on a different floor!) and another $50 per person for the pleasure. We were so turned off by the pool and the hygiene we decided not to use the spa. In summary for a romantic break I would give this hotel a miss as NY has so many fantastic other choices.
2 out of 5
Recommended
for Couples
by A verified traveller

Price value relationship should be better

Posted 20-Jan-2015 on Hotels
Appreciated the staff but the rooms are too old, bathrooms need refurbishment and amenities (e.g. Coffee machine) are missing.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Fabulous hotel in the Central Park area.

Posted 8-Jan-2015
We had the most amazing time! Everyone at the Mandarin is so warm and welcoming. They cater to your every need even pampering my dog Kelci.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
Spa needs more availability for guests. Also nobody downstairs to help with luggage.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York City

Like home away from home. Only better.

Posted 3-Dec-2014
My family and I have been guests at the Mandarin over Thsnksgiving for the past 11 years. The staff knows us and treat us like family. They are the most professional and friendly staff we have ever met. We look forward to this trip every year. We stop by several times throughout the year for lunch as well. It's a real treat.
3 out of 5
Recommended
for Business Travellers
by toshinori from 東京

高級感はあるが

Posted 2-Dec-2014 on Hotels
やはり高い