Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 2-Sep-2016
Pros: location, elegance
Cons: Room dining service and house keeping
Location: Central park west. Museums
Good service depends on the staff. If you met a good one, you will receve excellent service, otherwise somewhat negligent. Room service tea served with tea bag (the menu says tea leaves) and sometimes took time. I was at the corner suite and there were dust on the furniture, waste thread and fibers on the carpet, and stains on the table chair. Orchid in the room was almost die so I gave them water!
5out of 5
by A verified traveller

Posted 30-Aug-2016
The hotel staff was exemplary in their performance. Our trip to NYC could not have been better, due largely to our stay at the Mandarin. Thanks.
5out of 5
by A verified traveller

Great location

Posted 29-Aug-2016
Pros: Nice size room, the room was turned down each night.
Cons: Workout facility was being worked on. Huge negative.
Location: Central park and the subway right out side 100 yards
Across the street from Central Park, beautiful views of the park and sky from the hotel down to Harlem and through west Manhattan to midtown. The staff was over the top nice The restaurant has an amazing view and food.
5out of 5
by A verified traveller

Best Hotel in NYC

Posted 21-Apr-2016 on Hotels
Five Star all the way! Best Hotel in NYC. Beautiful Suite. Luxurious Spa. Amazing View of Central Park.
5out of 5
by Arlyne fromNYC

A Place to celebrate in a grand way!

Posted 9-Apr-2016 on Hotels
We had an excellent time celebrating my birthday at the Mandarin Oriental- everything was wonderful!
5out of 5
by Robert fromBoston, MA


Posted 28-Mar-2016 on Hotels
Mandarin Staff are excellent!
5out of 5
by A verified traveller frommexico city

great hotel; needs better staffing.

Posted 28-Mar-2016
Pros: facilities, among the best of mandarin in the world.
Cons: services (restaurants)
Location: theatre, great restaurants, museums
great comfort. very good size rooms. good concierge. Insuperable maid service.
5out of 5
by A verified traveller

Our Most Wonderful Hotel Experience

Posted 20-Feb-2016 on Hotels
I have never had such a wonderful hotel experience. I don't think I'll be satisfied anywhere else again. It was pricey but it was worth it.
4out of 5
by A verified traveller fromG mexico

Used to be the best

Posted 15-Feb-2016
I used to love this hotel, it is now outdated and there are better choices for the amount required Service is mostly good with a few exceptions. I think they are too busy now, and a little bit over rated. I think location is one of the best.
5out of 5
by A verified traveller


Posted 8-Feb-2016 on Hotels
First time staying in this hotel on business It was a positive experience with great service and top flight hotel finishes.