Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromArizona

Close to the airport

Posted 10-Aug-2016
Pros: It was conveniently located to all the places I needed to go and in a residential area off the beaten path and there was a parking garage!
Cons: Hotter breakfast!
Location: Close to airport.
The facility is attractive and apparently remodeled within the last couple of years but there were some minor details that needed attention. Toilet did not seal after flushing so it ran periodically. Tub didn't drain well and shower stall showed signs of mold. Decor was nice. Most of the staff was super but didn't seem all that happy about their jobs nor did they share hotel details and amenities. Key card rarely worked for garage so had to get buzzed in and out. Luckily that was an option. The food on the buffet was lukewarm but plenty of options.
Comment from Hotel Management
12-Aug-2016 by Assistant General Manager, Hotel Management
Kathy, thank you for sharing your review with us about your stay at LaGuardia Plaza Hotel. We are pleased you had a great stay overall and enjoyed most aspects of our hotel. I have shared your observations and suggestions with our team, as feedback such as yours helps us improving our services and amenities. Our goal is to provide best in class service, and we look forward to welcoming you back the next time you are in the New York City area!  Effie Mikedis,  Assistant General Manager,  LaGuardia Plaza Hotel
4out of 5
by A verified traveller

One night stand

Posted 8-Aug-2016
Visiting a local college the plaza was comfortable clean as advertised
Comment from Hotel Management
9-Aug-2016 by Assistant General Manager, Hotel Management
Thank you for being our guest at LaGuardia Plaza Hotel and for sharing your review with the future online travelers. We believe in providing an outstanding guest service along with clean and comfortable accommodation, and I am glad we met all your expectations. We would love for you to stay with us again the next time you are in the NYC area.  Effie Mikedis  Assistant General Manager  LaGuardia Plaza Hotel
5out of 5
by A verified traveller fromol

Posted 21-Jul-2016
Staff are very patient and polite. Kirin Ryu is an awesome lady! She made my life easier by writing out directions and giving me well detailed information about how to get around town. I strongly recommend her; she is very polite, hardworking and would go extra mile to help. I'll be back in August and I'm sure booking your hotel again👍🏾
Comment from Hotel Management
22-Jul-2016 by Assistant General Manager, Hotel Management
Thank you for staying at LaGuardia Plaza Hotel and for the amazing remarks provided, especially about the exceptional service you received from our associates! It is terrific to hear that Kirin Ryu made a positive difference in your stay. Providing first class treatment to our guests is what our entire staff loves to do, so we really appreciate your feedback, and we will share the same with her. Thanks for being our guest, and we look forward to serving you again soon. Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
4out of 5
by A verified traveller

Very Nice Airport Hotel

Posted 21-Jul-2016
You don't stay at the airport because you want to. You stay because you have to. This is a very nice hotel for an airport hotel. Clean, modern, solid 4 star. Recommended.
Comment from Hotel Management
22-Jul-2016 by Assistant General Manager, Hotel Management
Thank you for the terrific review regarding your stay at our hotel. We are happy to hear our location across from LaGuardia Airport and just minutes from Manhattan was perfect for your needs. We are also glad to read that you loved our clean property, and we appreciate you recommending us. Thanks again for staying at LaGuardia Plaza Hotel, and we hope you will visit us the next time you are in the NYC area. Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
4out of 5
by A verified traveller fromTucson, AZ

Posted 31-May-2016
Cons: No room safe. Should be standard by now.
Location: Close to the airport, that's what I needed. Used the shuttle to the airport.
Came in late, so needed to take a shower. Shower took several minutes to get warm. Once it finally did, had standing shower water in the tub. It was still there in the morning. Disgusting I have to say. It was never resolved in the two nights and one full day I stayed in this hotel. Stayed in room #518 from 24 May to 26 May 2016
Comment from Hotel Management
4-Jun-2016 by Assistant General Manager, Hotel Management
Martin, thank you so much for taking the time to share your feedback. I am glad you found us at a convenient location across from LaGuardia Airport and just minutes from Manhattan. Our guests tell us that staying close and connecting far is what they love about our location. Your feedback is important to us and it helps us improving our amenities and services, so thank you for bringing this to our notice. Our maintenance team will be addressing the issues immediately. We value your comments and look forward to having you back with us again in the future for an improved stay. Effie Mikedis Assistant General Manager
5out of 5
by A verified traveller

Good hotel

Posted 26-May-2016 on Hotels
Good hotel
Comment from Hotel Management
29-May-2016 by James, Hotel Management
Thank you for your excellent rating and we are glad you enjoyed LaGuardia Plaza Hotel. Our goal is to provide best in class service and our staff will be so pleased with your rating. We look forward to welcoming you back the next time you are in the New York City area! Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
4out of 5
by A verified traveller

Posted 26-May-2016 on Hotels
Comment from Hotel Management
29-May-2016 by James, Hotel Management
Thank you for your excellent rating and we are glad you enjoyed LaGuardia Plaza Hotel. Our goal is to provide best in class service and our staff will be so pleased with your rating. We look forward to welcoming you back the next time you are in the New York City area! Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
5out of 5
by A verified traveller

Posted 26-May-2016 on Hotels
Comment from Hotel Management
29-May-2016 by James, Hotel Management
Thank you for your excellent rating and we are glad you enjoyed LaGuardia Plaza Hotel. Our goal is to provide best in class service and our staff will be so pleased with your rating. We look forward to welcoming you back the next time you are in the New York City area! Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
5out of 5
by Kenneth

Posted 26-May-2016 on Hotels
Comment from Hotel Management
29-May-2016 by James, Hotel Management
Kenneth, thank you for your excellent rating and we are thrilled you enjoyed LaGuardia Plaza Hotel. Our goal is to provide best in class service and our staff will be so pleased with your rating. We welcome you back to our hotel soon. Thank you. Effie Mikedis Assistant General Manager LaGuardia Plaza Hotel
3out of 5
by Marie fromChicago

Business Trip.

Posted 24-May-2016 on Hotels
Not impressed. The room smelled like smoke even though it was a non-smoking property. Also, the bathtub was clogged so the tub filled up with water when I tried to shower..
Comment from Hotel Management
29-May-2016 by James, Hotel Management
Marie, thank you for your recent visit and I am sorry for the inconvenience you experienced during the stay. We appreciate you bringing this matter to our attention as the feedback we receive from our guests enables us to target problem areas and take necessary actions to improve our guest service. We value your comments and hope you will stay with us again the next time you are in the area.  Effie Mikedis  Assistant General Manager