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Reviews of JW Marriott Essex House New York

4.5 out of 5
JW Marriott Essex House New York
160 Central Park S, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and loved the location. Close to my daughters university.
Stayed 3 nights in Apr 2024

6/10 Okay

Hector, Calexico

Liked: Staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Carolina

Travelled with partner
Very nice
Stayed 5 nights in Mar 2024

8/10 Good

Dylan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, well situated beside Central Park. The staff was very friendly and rooms very quiet.
Stayed 7 nights in Mar 2024

4/10 Poor

Sungjun

Travelled with family and small children
I went to the information desk twice because the credit card holder didn't work, but the staff didn't say a word of apology.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

chunhong

Stayed 3 nights in Mar 2024

10/10 Excellent

John, STAFFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to the central park zoo and down 5th avenue to 23rd street, and back to the hotel faster than the bus or ubers were moving in traffic. Walked to Times square, saw a Broadway play and dined at columbus circle. This was the perfect place to spend a few nights. The property is very nice. Well maintained and very clean. Room service was prompt and came back with a kettle so we could make our own tea. We spent 4 nights and it was perfect.
Stayed 4 nights in Mar 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible! They made us feel right at home and like we were family.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
LOVED this Hotel! Right across from Central Park, close to 5th Avenue shopping and dining. The staff was amazing on all levels! Cannot wait to go back.
Stayed 5 nights in Mar 2024

2/10 Terrible

Umaid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff
Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome
Stayed 1 night in Mar 2024
Response from MaddieV on Mar 13, 2024
Dear Daniel,Thanks for staying with us. We appreciate your feedback! We hope to welcome you back soon!

10/10 Excellent

Xochilt

Liked: Cleanliness, staff & service, property conditions & facilities
Response from MaddieV on Mar 13, 2024
Dear Xochilt,Thanks for staying with us!

10/10 Excellent

Abigail Suzanne, Hilton Head

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very nice, we had a great park view. Only complaint was that they are in the process of building or renovating, so food options onsite were not good, staff friendliness & location made up for it though
Stayed 4 nights in Feb 2024
Response from MaddieV on Mar 13, 2024
Dear Abigail SuzanneThanks for staying with us. We appreciate your feedback! We hope to welcome you back soon!

6/10 Okay

Gerald

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I’ve stayed at numerous JW Marriotts, and the Essex House just doesn’t live up to that standard. The staff were good, but the facilities were run down (e.g., our bathtub’s faucet constantly dribbled, one of the lamps wouldn’t turn off so we had to unscrew the lightbulb, the other lamp was missing the knob to turn it on, etc.). It’s in the process of being renovated, but that doesn’t excuse the shabby rooms and lack of cleanliness. Especially at the JW Marriott price point.
Stayed 2 nights in Feb 2024

10/10 Excellent

Myra

Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 3 nights in Feb 2024

4/10 Poor

Raquel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Great location- that’s really it. The property is in a great location- but it’s truly dated, AC super noisy, poor housekeeping, staff not very friendly. I felt judged for booking thru Expedia, third party vendor as they stated, instead of Bonvoy- even though I’m a Bonvoy member. Disappointing.
Stayed 3 nights in Jan 2024

8/10 Good

Guillermo

Stayed 2 nights in Jan 2024

10/10 Excellent

Marili

Stayed 2 nights in Jan 2024

8/10 Good

Ani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the hotel. The staff is generally very good we had a check in 02:00 pm .Well thank them they without extra money checked in 8 hours earlier. Near the hotel was a lot of restaurants beautiful places where you could walk the only minus in the hotel was not a restaurant.
Stayed 4 nights in Dec 2023

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The are working on the lobby and first floor of the hotel so no real restaurant and the club level amenities are in a cold drafty ball room. Definitely not appropriate for the cost of the hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Kazuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good stay in JW Marriott. Good access for culture area, Lincoln center, Broard way, Carnegie hall, surrounding Central Park. Hotel staff is very polite.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024

10/10 Excellent

Olivia Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and welcoming.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sarah E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely properly, even while being renovated. Spacious rooms by NYC standards. Kind staff. Ideal location for access to Central Park, restaurants, shopping, subway, and short walk to Times Square and Broadway theaters.
Stayed 4 nights in Jan 2024

8/10 Good

Percy

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Susan

Stayed 6 nights in Jan 2024

10/10 Excellent

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yamira was outstanding, going that extra professional step to make our 5 night stay very enjoyable last week. And Ron, so warm, welcoming, again going that extra effort to make your guests feel very welcomed.
Stayed 5 nights in Dec 2023

10/10 Excellent

ARMENUI, BURBANK

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

jhon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Apolonio

Stayed 3 nights in Dec 2023

10/10 Excellent

Sean, Concord

Stayed 4 nights in Dec 2023

10/10 Excellent

Ian

Stayed 3 nights in Dec 2023

10/10 Excellent

RICHARD, Coronado

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Eric, Frankfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Barrot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Thomas Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a park view room, but the room I got wasn't a head-on park view like I've had at the Park Lane. It was a partial view of the park from a side window. If they had given me one of the adjoining rooms, it would have been a much better view.
Stayed 3 nights in Nov 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great historic building. Difficult location to get in & out of.
Stayed 4 nights in Dec 2023

10/10 Excellent

Farzad, MINNEAPOLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, with a superb staff.
Stayed 2 nights in Dec 2023

6/10 Okay

Oswald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Britt, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall! Exec lounge was a bit dirty but i attribute it to construction.
Stayed 2 nights in Nov 2023

10/10 Excellent

Martin, Huntersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel centrally located to about every attraction that you could want. Love waking up and looking out at Central Park.
Stayed 3 nights in Nov 2023
Response from JWMarriottEssexHouseNYC on Nov 13, 2023
Martin,Thank you for sharing your experience at our hotel. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Gladys J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenience location
Stayed 3 nights in Nov 2023
Response from JWMarriottEssexHouseNYC on Nov 13, 2023
Gladys,We are delighted that you enjoyed your stay. Thank you for your kind words.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from JWMarriottEssexHouseNYC on Nov 13, 2023
Dear Cynthia,Thank you for staying with us. We appreciate your feedback and are delighted that you enjoyed your time at the JW Marriott Essex House New York!